Shawn Pollicino our employee at T&M surplus / E-Dubs was so stoned on the job as to be unintelligible. He frequently fumbled over words, made mistakes using the computer and setting up our ticket and dropped things behind the counter. We had worked out a deal with Terri, the 25-year u-haul employee to avoid an $80 charge by paying with a check. Shawn did Not know how to receive a check, and was not able to contact either of his two managers for assistance. The first truck that he tried to give us by contract, had a huge crack down the center in the windshield that he had not noticed. The second vehicle he told me to take smelled so horribly like cigarettes that I could not take the vehicle or stand to be inside. The third option for me to take was not even looked at because he said it was "Intown vehicle only and not for me". After starting my U-Haul, and not being able to reset the parking brake, I returned to the building for assistance, but found the business was closed and locked, Shawn Was in the cab of a vehicle playing a game on his cell phone. He was very polite when he came back and showed me the brake release lever, and I was very happy that he took the time to show me how to deal with that properly. When I returned to pick up my vehicle, dolly, he gave me the dolly number to find, but did not come out to inspect the dolly, did not assist me in attaching it to my U-Haul, or check on the brake lights or signals. Although the truck was an older model with three times as many miles as the in town truck, it drove very effectively, giving me over 12 miles to the gallon with all of my contents in the vehicle and pulling a dolly with a vehicle on it. I traveled from Washington state to North Carolina, a trip of nearly 3000 miles across the United States. Even pulling a vehicle dolly, I had expected only wide turns were possible and had expected somewhere between eight and 10 miles to the gallon, so I was very pleased with the performance of my vehicle. Woods, the drop off location in North Carolina, went out of their way To make delivery easy, and repaid the deposit in cash. read more