In September we asked Clayport Jewellers to engrave a plinth for us, the only stipulation being…read morethat the new name to be engraved was consistent with the other three existing names. Unfortunately the finished engraving did not fulfill the brief: the type was too big and was not aligned with the names above. We told Clayport Jewellers that we were not happy with their work, but they refused to do anything about it. Therefore, we wrote to them in October, hoping that they would reconsider their responsibilities to their customers. At the very least, we hoped for a refund. However, we have received no reply whatsoever from this business. We are staggered at the total lack of decent customer service from these people, and we have been left with no option but to put our experiences onto this forum. I would urge people to think twice before giving this business the benefit of your custom.

A great Jewellery and Watch shop in Alnwick. Fantastic…read moreservice and a good choice of watches. They also stock Hersch watch straps and can order in any designs from their catalogue.

Good jewellers in Morpeth with a big selection of new and secondhand pieces. The window display is…read morerather amatuerish and has the feel of a pawn shop window, but this does not detract from the choice available or the quality. Prices do vary depending on the type of jewellry and the standard of metal and gemstone. I recently bought an ornate silver heart pendant here for next to nothing. The staff are very helpful and will try and get you anything you want and provide any service for you. It is always worth browsing the window here for a special bargain that might happen to be in!

3 generations of family working here at present. A family run business with a very personal touch,…read morewe have used Herons for years, and will continue to do so.

This jewellers seems to have been in Blyth since the year dot! Good quality items. Don't be put off…read moreby the old fashioned frontage. I know people who have shopped here for years, stating the quality of items and staff knowledge as the main reasons. Mainly yellow gold items but other metals are stocked too. They also do repairs, watch batteries etc.

I love this shop, it is great for bargain jewelry and you always get good quality from the…read moreproducts. Everytime I walk past the shop I can't resist but to have a sneaky look at what new products that they have got. I've been shopping at this store for years and I have never had a bad experience.