One good experience, just to bring another device to be charged $25.00 more than what I was quoted…read morethe day before. When I asked why, all I got was I had to do one extra step. The man has no customer serivce. And as i was waiting, 2 more customers came in complaining about being charged 3x for one purchase. They will get the job done BUT at what expense.... SMDH

I came to this one phase 5 different times to change my HDMI port for Xbox series X every time I…read morecome here there's a new problem with it. It's a scam. Don't come here. It sounds tempting when they charge you 100 bucks then when you come back, they charge you more. They say it might take one day but they lie to you. It takes a couple of days they say 40 minutes they mean 2 1/2 hours.

Stay away from this store! The worst customer service I have EVER received from a company! I walked…read moreinto the Metro by T-Mobile store on Route 130 North in Willingboro, New Jersey on Monday, June 22, 2026 at 10:45 a.m. I have been a Metro by T-Mobile customer for 15 years. I was greeted by music that was BLASTING through the very small store that had no customers in it (now I know why). "John" came out of the back room and I immediately asked him to turn down the music. He lowered it only slightly and I had to ask him to do it again, and again he lowered it only slightly. As I attempted to talk to him the music was still too loud, I reached over to the radio and turned it down myself. I told "John" I needed a new phone. He took down my phone number and accessed my account. I asked if there were any promos for me, he said "No". He told me I would have to pay full price for any phone and showed me a few options and then he said, "I don't know if any of these are in your price range", he assumed I could not afford those phones. He barely looked up from his own phone and was obviously not interested in helping me or selling me a phone. I walked out and walked back in to ask his name, he said "John", I asked for his last name and he said, "Why?" This young man needs to be re-trained and whoever trained him needs to be re-trained as well. Stay away from this store, use any other Metro by T-Mobile store but this one. I am now an ex-customer of Metro by T-Mobile, mostly because of the very rude service I received today. I now have a brand new $900 Samsung phone and watch from the regular T-Mobile (not Metro). The phone was free with their promo. Good bye and good riddance Metro!

The sales started very nicely Shiv seemed like a sweet guy all of a sudden he told me I am taking a…read morelot of time and told me maybe I should go and come another time he was rushing me all the way through he made me feel very uncomfortable and felt insulting you can't make a decide in seconds he also told me I should have written and prepared and come to the stores he was not happy because I was taking few minutes to decide and take the card out from my wallet I did a split payment he was getting upset again telling me I should hurry up he was in a rush to get me out understood he needs to help everyone else poor customer service and lack of professionalism if such an attitude continues you will run the business to the gound not the way to deal with customers you never tell the client to make fast its a mobile phone store not a dollar store even in a dollar store employes are respectful towards client this kind of behiabiour and poor customer service is totally unacceptable. I wouldn't go back there either make a recommendation I don't want to get slammed by my friend or family or neighbour's not confident with this kind of customer service good luck to you .

i am writing a review for metro by t mobile store on rt 130 in willingboro nj. i needed to switch…read morefrom trac phone. i went with my metro by t mobile because of a $25 promotion they were running. when i arrived at the store; i met a representitive named marcus. this man is the most knowlegeable; most gracious person i had ever done business with. he not only took care of the port switch; he went the extra mile and made absolutely sure everything was done right. he is such an asset to this business. i; from now on; will only deal with this man and this store for my cell phone needs. it was such a pleasure dealing with marcus. he should receive a visit from sir richard branson. so sir richard could thank him in person; for being a stellar representitive of t mobile. thank you marcus.

I will be objective in this review regardless of my personal feelings. My mother is almost 60 years…read moreold. She went into this location to get her phone unlocked. The Migbaly, C proceeded to sell her a new phone. She asked if the bill was going to change, and if so, she only wanted her phone unlocked. The representative told her the bill would not change. After trying over the phone with me to learn how to use the phone, she was still unable to grasp it. She did realize her contacts were not in the phone as the sales rep said they would be. I advised her to go back to the store and request one of the reps show her how to use the phone and get her contacts. She calls me this morning extremely frustrated because she still didn't know how to use the phone. Naturally, I asked, didn't you go to the store yesterday and ask them to show you how to use the phone? She said yes, but they only showed me how to get to my contacts. I told her I would call them, and get someone to help her, since I am in a different state. Upon calling, I was put on hold initially. I asked for a manager, and was informed that the manager was busy, and I could call back in 10 min. I told her I would hold. 5 min later, a "rep" gets on the phone. He asked how he could help me, and I replied by saying I was holding for a manager. He said a manager wasn't available, but maybe he could help me. I asked his name, and he said I'm a "sales rep". I asked again for specifically a name, and he replied again, "a sales rep". I asked if company policy allowed him to not disclose his name, and he said he had customers, and if he couldn't help me, I could have a nice day. I have filed a complaint with METRO PCS, and she is on the way to the store. She will be filing a police report if the situation isn't corrected.

I went to Boost in Cooperstown shopping on Sunset Rd. to get a sm card to update my phone to 5g…read more on Monday evening. Mary who works there was more than helpful getting my old stuck cover off, cleaning the phone and finding a new cover for my S9. She was patient and friendly. I appreciated her kindness and help.