In 2025, we went they to buy 4 Apple cellphones, 16! The last one were the 12's. We were so excited! T-Mobile had it, but when we were trying to purchase a screen protector and a soft outer shell case, T-Mobile had one missing. The associated was cunning...in order to make his commission, he placed a shorter screen protector on one of the phones! Sometimes later, we had to come back. But, all in all, it was a nice visitation. read more

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Awesome service, Brain help my sister get her Lavander S 23 Ultra, smoothly and provide all the info we needed to know! read more

I always feel like I'm being taken advantage of when it comes to technical products because I don't know a lot about the industry but I felt confident with the service and the treatment of the staff at the store. Jose was very helpful in explaining different products and the store manager, Pita, is a great leader to his team, setting the example of service and product knowledge. As a long time Sprint customer they made my transition easy and rewarding. I will definitely do business with these folks for years to come. read more

The Store closed down over a week ago and T-Mobile sent my warranty replacement phone to them not even knowing they had closed down. The phone number has no recording message or anything. When you call customer support they still try to call the store. You would think a company store would have better communication and follow up. read more

I find TMobile to be deceptive in their sales tactics, like most cellular companies. What I found astonishing is the guile the sales person used to explain the service charges I was charged. I have been w/TMobile for years, however I will be moving my business account w/all our lines to another carrier. read more

T-Mobile is on the rise, despite my opinion of many people being the store and buying phones left and right and wondering how do they afford this..... We walked in to inquire about the Galaxy S5 with a trade in and Note 4. We looked around and we still was not approached. About 5-10 minutes, for someone to even ask us if we needed help. Even though, associate "Slyvestor" looked at us twice. My boyfriend went up to him and he said, "Oh ok I just have to do a payment then I can help you." It is 2014, noone knows how to do a payment? And the machine is in the store non-occupied and has a cash slot if needed. A whole 20 min, when we got help was 10 minutes and we were done. Simplicity should not be complicated, Also! That was a sale opportunity for him, that he missed out on. read more

I had a problem with my phone and called T mobile Robbie answered and handled my problem when I went to the store. I didn't have to wait long. He is professional and friendly. He answered all my questions. Great customer service!Thanks, Robbie for helping me read more

This T-Mobile store is the best ! Always there to help, & always goes above and beyond to find a solution. Unlike the Florida City store, they won't help because they are a "Franchise" store so they always direct people here. I live closer to the Florida city location but due to the service I receive at the Homestead location, I don't mind driving an extra 5 minutes. read more

Best family atmosphere of any cell phone store. Love the attentive attitude of all of the sales staff.

Horrible customer service. I went to buy an iPad and the associate was on her phone the whole time fixing something. She was pretty rude and nasty when I told her the first time if she can stop and help. Little while later, a customer approached her and she started helping him. At that point I grabbed my stuff and left to the other Tmobile by Walmart. I recommend everyone to go to that one in FL CITY. Much better customer service and they are attentive and fast. Homestead Tmobile is just horrible! read more

Visited this store at Fl. Turnpike & Campbell drive Mall and after waiting for quite some time I was finally directed to a customer service rep. and his name was 'RICARDO'. First he doesn't know what he's doing and flat out responded in a negative, he practically escorted me out of the store !!!!! extremely rude and with a complete lack of common courtesy whatsoever, the worse service I've ever received in any establishment of any kind, shame on you T-Mobile for keeping this kind of employees that can only hurt your reputation. In all fairness I've been in other T-Mobile stores which really offer fantastic service, sadly this store is not one of them. Respectfully yours, Tony (Miami, FL). read more