The owner, Joe, called me with a genuine and respectful manner to discuss the situation. He also…read moreshared his intention behind founding the service, and offered a free repair for the broken bezel. I appreciated his sincerity and the way he takes responsibility for his work. During the conversation, he also provided helpful and professional advice regarding my other tech-related concerns. Overall, I felt that he genuinely cares about both the service he provides and the people he helps. Because of this follow-up and support, I am revising my overall experience to a 4-star review. I also hope the company's culture continues to reflect this level of care and professionalism and continues to support both customers and staff. --------------------------------------- Previous review -I brought my MSI laptop to this shop for a lid repair. At the time, there was a small crack on the left side near the hinge, and I was worried it might get worse , but the screen bezel was intact. I was initially told that once the part arrived, they would notify me to bring in the laptop, and the repair would then take about a full day. The part arrived on December 30, 2025, I dropped off the laptop on January 6, and picked it up on January 9. -After I got home, I turned on the webcam to prepare for a meeting, and noticed that the screen displayed a blue image. I contacted the shop immediately. I was asked to bring the laptop back for further inspection, but no explanation was provided regarding the possible cause of the issue. -Since the shop is about an hour away, I asked whether a remote diagnosis could be done first to better understand the situation. I was informed that there would be a charge for that service. At the same time, I looked into common causes of this issue and found that it can result from a protective film not being removed during repair. However, this possibility was not discussed. -If a likely cause had been communicated, it would have helped me better understand whether an immediate return visit was necessary. Without that information, the situation was unclear and required additional time and travel to resolve. -More recently, about four months after the repair, I noticed that the bezel near the hinge has cracked, even though I have been handling the laptop carefully. This area was not damaged prior to the repair. Given that the hinge area is a high-stress point, I am concerned that the repair or reassembly may have contributed to this issue. Overall, my experience was disappointing. While the initial interaction felt welcoming, it was followed by a noticeably self-protective approach when issues arose. Although the repair was completed, I encountered additional problems afterward that required significant time and effort to resolve. Based on this experience, I strongly recommend that others ask detailed questions about the repair process, confirm what testing will be performed, and ensure the device is thoroughly checked at the shop before taking it home. In general, I believe that clear communication and transparency are important in building trust with customers over the long term.

As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

Recently Securecom installed intercoms in my apartment and my daughter's apartment. I was so…read morepleased by the professional job of Patrick I have to spread the word. He has worked for the company 26 years. He was very knowledgeable and proceeded without delay. He had a coworker in the basement that tested the phone line to make sure it was working. Before I knew it the installation was complete and no follow up is required at this time. I'd definitely recommend this company for your security systems. Maybe I just got lucky to have Patrick for both installations. I'm recommending you do your research into this company and give them a try. I hope you're as pleased as I am.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

We are a small company of about 10 ppl and we moved and had Master Telecommunications set-up our…read morephone systems and paging system for 2 of our warehouses. Mr. Vadim was very pleasant to work with. His customer service is amazing. Even the after service. I definitely recommend Master Telecommunications.

From the owner: Telephone systems installation. Telephone system repairs…read more Phone system service. Office telephone systems. Business phone system. AVAYA telephone systems repairs. NEC telephone systems repair. Panasonic telephone system repairs. Samsung telephone systems repairs. Telephone systems sales. Best telephone systems. Phone system for small office.

For any business owner , high-quality and timely work of the secretary is the part of success. I…read moreneeded a few months to decide and change the phone service to Improcom. I am satisfied with the quality of service and technical support.

The moment my numbers were transferred to Improcom Global Telecom there were no more issues with…read morethe phone system. Switching was sooooo simple! We just became free from *&%@(^!. Thank GOD! I would rate this company 5 perfect stars for every category sound quality, reliability, features, customer service and yes absolutely the price! For the amount I pay each month, I am really happy.

Went to this tmobile store to get my sim card replaced. Spoke to a lady. Been a long time since…read moreI've been to a tmobile store and had forgotten my pin. The lady then says she can't help me and that she can't do anything about it. She tells me to call customer service or to go back to the store that I got my original sim card from. (Literally got the sim card like 5-7 years ago. She really expects me to remember where I got the sim card from?) she was literally clueless and just didn't want to bother to help me and was pretty dismissive. Anyways, I went to another tmobile store a few blocks away and they were helpful and help me reset my sim pin. Literally what they did to reset my pin after verifying that indeed the account belong to me (showing them my state ID & etc) they sent me a temporary code to my email associated with my prepaid account. The rep there connected my iPhone with the stores wifi so I can see the temporary code they sent me via email. Overall only took about 5-10 mins to do. The tmobile reps in this store should do better and be better trained.

Best T-Mobile corporate store, the employees are extremely friendly and attentive. They stay with…read moreyou the whole time and guide you through whatever issue you are having/whatever device or plan you're purchasing. I had Kenneth help me (he's the best in every sense) with a multiple line plan. I was able to later text him with a billing issue and he helped me out right away. The store itself is pretty well kept too. You can check out the latest smartphones from Apple, Samsung, and LG before you make your purchase decision. The employees are nice, honest with you, and really patient. My whole ordeal took more than an hour and the whole time I was constantly asking them questions and making specific plan requests, they never got tired or showed the slightest sign of annoyance. This is my preferred T-Mobile store now, even though I have other stores that are way closer to where I live. Just don't confuse this store for the other smaller store that's 2 blocks away. This one is bigger with a much fancier storefront, and it's located on the 86th St. If you're curious, just walk in start talking to the people there, they don't mind answering questions.

My mom went in for help with her phone and was told she had to pay $270, but no one could explain…read morewhy. Instead, they told her to call T-Mobile herself. That's unacceptable--staff should be able to explain charges. Really disappointed, especially with how older customers are treated. Wouldn't recommend to come here.

There's no organization of staff so upon arrival, I had no idea where to go. Every staff seemed…read morelike they were in a full on conversation with other people and I was left standing there with another person who had no idea of what was going on. Luckily, a staff came out from the back and walked right past us but we had to chase after her for help. Although she was very friendly, I was extremely disappointed for wasting time standing around.

No stars !! The worst tmobile location in america!! The senior staff member JENNY was beyond rude !…read moreGUESS ILL JUST BE PAYING ONLINE FROM NOW ON

I went store on 6-14-23 to replace an old flip phone. But, after interacting with the sales person…read moreGene, I left with 2 new Samsung mobile phones and a T-Mobile Gateway router to replace my present spectrum service. Spectrum service is overpriced and increases abruptly within months. My T-Mobile service cost $ 40.00 per month as opposed to $ 84.00 at Spectrum. My treatment at this store being helped by Gene was was beyond anything that I have ever experienced at any store. He spent at least 3 hours unrushed with the purchase as well as assisting in setup of the phones and gateway router in the store. This saved me from going home to struggle with the process by myself. He was professional friendly and very knowledgeable about all of the products. He not only helped me with my purchases, but, assist me in getting a Lyft car service to go home because there was a torrential rain downpour when I was leaving. I would give this location and Gene 1,000 stars. I would encourage anyone to use this location for superb service and professional demeanor . My experience was so good that I went there to spend a few dollars on a flip phone and left with 2 mobile phones and a router . I spent about $ 1300 . T-mobile made an excellent choice in hiring this man. I would also like to commend the young lady that worked with Gene at the store. I don't remember her name. This particular location deserves unlimited accolades for outstanding service.

I went to resolve, and trouble shoot my phone at Astoria, Steinway Queens location, customer…read morerepresentative I asked for his assistance, he asked if I had an insurance or contact Samsung - I explain to him I needed troubleshooting - he advised they don't do that, provided no assistant, solution, mind you I have been with T-Mobile 19yrs now and never have I feel so dismissed--felt like it was cumbersome for him to do his job and very combative --left very unhappy and unsatisfied - minutes later I decided to go to Broadway and to my avail you have 2 customer reps chatting away on the desk with no desire to assist customer _ I go and ask when will Samsung s26 ultra drop , they had no idea ,,almost like I was bothering them for being at their job---very troubling and unsettling hiring staff that have no desire or qualify to provide minimum customer service - please retrain or focus on personal who provide a better customer experience. My outcome still has no solution, going on the internet to trouble shoot my phone to work. T-Mobile you have to do better.

I'm not sure who to blame for this but here it goes, I received a promotion in the mail stating…read morethat if I switch companies I would be paying $55 dollars for unlimited talk text and data for 2 lines. Sounds like a great deal right? I went to the T-Mobil store on Steinway and decided to do it. Came to find out that the person singed me up for a more expensive option. $100 a month. I asked before I left weather I will get a paper confirmation or anything physical Ana he stated that due to COVID everything is paperless ( which I completely understand) so he told me to wait for an email. I had to be on the phone with at least 4 different customers service representatives in order for me to get this fixed. It's a shame how one bad worker can ruin the image of a company.