I recently visited this T-Mobile location to switch from an Android to an iPhone, and the entire process was very smooth. Lucy set up everything perfectly and also took the time to help me navigate the new iOS system. She gave me useful tips, including a few fun, nonessential ones, such as how to text interactive games to my family and friends. Her customer service went above and beyond. I'm grateful that she made the transition to the iPhone so much easier. It's clear that Lucy genuinely enjoys her job and loves helping people. read more

We Purchased T Mobile Internet on March 09, 2026 from Kimberly at Metro by T Mobile main Street. Kimberly set it up in store ready to bring home with simple directions at home . She is Very experience. The clarity of cameras & TVS are great in our two bedroom apartment. FIVE STARS read more

T-Mobile - Mobile Phones Near Me - Stevenson Ranch, California

Came in a couple mins when they opened on a Tuesday morning w/my mom. Went inside and came back out, we are pros now when it comes to freebies they give out now!!!! It was fast and easy as always. The baggies were ENORMOUS in person. I will be using my bag forthe beach or traveling basically ANYTHING U WANT!!!!!!!!!!!!! There was only one customer in the store the employee lady was helping out then we walked in... lolz read more

T-Mobile - Da app - Mobile Phones Near Me - Stevenson Ranch, California

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If you are a TMobile customer and live in the Santa Clarita area, please go to the Stevenson Ranch store. MOISES WAS GREAT! My experience at the McBean Pkwy was not pleasant. read more

This is probably the 3rd time I've come here? And every single time I've been here the customer service has been completely terrible. My last straw was today and I called in ahead of time to check for a screen protector that I needed to replace for my phone. I was on hold for 20 minutes so I decided to go to the store because I thought it was just busy. It turns out, it was dead and nobody was there. I was pissed because it looks like nobody really gives a damn about the customers here. I pay over 100 a month for a service like this and it's just getting old. I'm just about ready to cancel my service plan with T-Mobile and go somewhere else. And for the people that works there that's always "sorry", clearly you aren't. You're all part of the problem. Not coming back here again. read more

Came in to get a screen protector and Nick helped me out he has outstanding customer service and was in the week before for a charger all the staff that work here put the customer first will be coming back anytime I need t mobil help read more

I have been a loyal T-Mobile customer for many years. Today, January 9, 2025, I visited the T-Mobile store at 25838 N. The Old Road, Stevenson Ranch, California. I was greeted by Anthony H., who was incredibly helpful. I inquired about their internet services and wanted to understand the differences compared to my current AT&T provider. Anthony took the time to thoroughly explain the various options that would best suit my home needs, without trying to upsell me. For me, the most important aspect of any business is the quality of service, even more than the products themselves. Anthony's professionalism and dedication truly stood out. Matthew Productions & Takatoor.com read more

T-Mobile - Mobile Phones Near Me - Stevenson Ranch, California

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I was so nervous to go in and get two new phones, but I ended up having a great experience because of Tommy. He was so nice, patient, easy-going, and helpful. It made getting two new phones at the same time very easy and seamless. I appreciate everything. He and Nick did for me on this visit. It was a great experience. I will tell all my friends to come to this location. read more

Liz Critchfield Local Guide·50 reviews just now New 10 STARS!! New phone jitters! Moises assisted us, very knowledgeable good listener caring professional. Fixed our phones!! What an AWESOME CUSTOMER SERVICE read more

I initially signed up online and it was a horrible experience. It was one mistake after another. Anthony Herrera (from the Stevenson Ranch store) is why I decided to try again. As I showed up at the store and returned my initial purchase, he convinced me to give it another try. He was a huge help in switching my entire family over to TMobile. From start to finish, he has been here to answer any and all questions. If you are looking to change and need someone who knows why you should be at Tmobile instead of others, he is your guy. Anthony Thank you again for saving me $100+ a month between my internet and cell phone services. read more

KNOWLEDGEABLE, FRIENDLY, HELPFUL. I don't normally write reviews but I was so impressed with the customer service at this T-mobile Stevenson Ranch location. Kaelyn was very competent, patient and helpful. Even more impressive is the group effort that the employees have at this location. When Kaelyn was busy with other clients, she made sure that someone could try to help me. I was extremely pleased with the service that I plan on transferring my family mobile service with T-mobile. Thank you Kaelyn. You're awesome! read more

if i could give this place 0 star i would horrible service and unprofessionalism not only do they lie to you constantly just to get your foot through the door but they do not care about your time or transparency... manager elaina useless sales person diana lied to us multiple times sales moises very condescending unprofessional ..... horrible sales tactics you all need better training and better deals and better communication. just like everything else these days all about hidden fees not talking about down payments etc after asking for everything over the phone before we got there... i feel sorry for who falls for they're games. read more

Wanted to transfer in my phone for a new one. took the worker helping me about 50 minutes to realize I could do that for free with my plan. He would walk to the back for 10-15 minutes come out tell us one thing then we would ask a question and hed go back again for another 10-15 minutes. Finally tells me we need to turn off a security feature that would take an hour. So we had to wait then come back again. Then we get back and 5 workers are standing around not helping anyone but make us wait 15-20 minutes for a specific person. Awful experience waste of my time. Will be going to a different location from now on. read more

After about a week with TMobile, I am thoroughly convinced that I made the wrong choice to leave my previous carrier. The neglect to tell you everything you need to know and I spent another two hours at their store today. Be very careful before going with these people! I would not recommend this company. read more

I came in 12:00 pm on 9/27/24 and there were 3 employees and still made me wait more than half an hour to get a SIM card. I don't see any experts here... took 2 guys just to help a customer get set up and they left me unattended and he said he already had the chip, he just wanted me to wait. I don't know for what, but I'll be switching to AT&T thanks to this location. read more

If I could I would put 0 stars! I went in the store on 4/30/2025 to purchase a new phone. I told the associate I would be buying the phone cash. When I was trying to make the transaction the associate told me she needed cash so I drove to the bank since she didn't want to do the debit card. Later I went back told her I was going to end up paying off one of my phone and financing the new phone. I was clear and told her we only wanted to be financing one phone. She never explained to me deal or anything. When I paid off one of the phones. She later tells me I need to give a 600 dollar downpayment for the new phone. Which to I said well if you would have told me that I wouldn't have paid the balance on the old phone I would have just paid off in full the new phone. She said the company doesn't tell her deals on her end. So I told her than cancel the transaction and put it to the new phone. She went to talk to her manager and came out saying okay that the manger just needed to void the transaction. Then she leaves again and comes back to say they can't cancel the transaction. So I ended up paying the remaining balance on a phone which was 900 dollars on top of that she wanted another 600 down for the new phone. I told her to forget the phone and left. I have been a customer with T-Mobil for 15+ years. Their service is getting worst. I try to avoid the stores if possible but had to go in since my account online is restricted also because I got hacked a few years back. I ended up going to Apple and they gave me great service and got my new phone. I will not be purchasing a phone at an in store T-Mobil ever again. Please hire people that really want to help and train them properly. read more

Such an amazing experience! It's rare you find people as patient and attentive as Robert , Andrea & Albert. They took care of our whole family and tried to get us the products and services we needed in the most affordable way. Robert . Albert & Andrea are just fantastic ! read more

Worst Customer Service!!!!! The white female associate Kae was rude disrespectful and didn't try to apologize for any inconvenience or try to find me resolution or some type of assistance. They try to scam you into buying more expensive plans when they say they offer more affordable plans. I went into this place today 1/25/25 around 3:00 pm and I asked if I could switch to a plan that was more affordable since I am paying almost $300 for 2 lines which is ridiculous. I came to T Mobile for a more affordable choice and they keep trying to say I got some promotion on my phone so they can't help me and it's honestly just Robbery and them trying to make extra cash or they get in trouble if you switch to a more affordable plan. THEY ARE CROOKS and should be honestly investigated for scamming people. Plus I switched from Verizon and they told me they would refund me for paying off my son's phone with Verizon and switching to T-Mobile. When i came into the T Mobile today they said they could not help me that the other T Mobile I went to was a third party retailer when the one I went to literally said T Mobile on Soledad. They didn't offer a manager or apologize for the inconvenience or try to find any type of resolution. They are scammers and should be reported to the better business bureau. That employee Kae needs to be fired she has zero customer service skills and doesn't know how to even approach people or offer any kind of assistance. She was also talking badly about her manager and how she hates her job at T Mobile and she even said how much they scam people go figure!!! read more

I've been coming here for years! Top service/ friendly and honest. Fixed my phone when I would not charge and avoided T-Mobile wait times. Fixed my computer timely and fare cost $. read more

I went to get my Screen protector replaced.. Francesca Y is very helpful.. she is very friendly and answered all my questions.. T Mobile is lucky to have her as an employee read more

This location I purchased home Internet and Mo later I got $400 bill so I'll call back T-Mobile ask them say somebody near Sacramento use my account to get three iPhone pro so I called the manager. I let the manager know and she did not give a shit so far, I know some employee on that store leak my information otherwise, nobody can get in my account purchase the phone please before you purchasing anything from there you have to wear off you information can read more

Do not purchase or do business at this location. They must get commission and will attempt to talk you into returning your phone (purchased online). Come on guys clearly misleading you will get refunded and then it's a process from hell to get your money back. Another thing, these guys do not even know their own company promotions. They could benefit from sales training & customer service training. Know your products, promotions and policies. read more

Switched over to T-Mobile recently. Monica was wonderful to work with!

I called before coming in today about a promo they were having on a mobile internet plan for a hotspot.I was told that if I paid with autopay I would get extra $5 discounts and that I can even get the unit for free after rebates. Too good to be true,so I went there to avail of the said plan but got denied of it.The guy I talked to even said he never spoke to me about the misinformation. However ,I got his name over the phone so I knew it was him I spoke to. That being said,I think I'll probably switch to another network which I believe will not give me false info just to make them come down to the store and waste their time. read more

T-Mobile - Mobile Phones Near Me - Stevenson Ranch, California

So my husband and I have had T-Mobile a few years now. He got a new phone Saturday May 8th. It seemed to work fine until I tried to FaceTime him and the speakerphone wouldn't work. He thought it was because he had Bluetooth head phones so he just put them in. Well I tried to FaceTime him again and the speaker mic didn't work again. He could hear us but we couldn't hear him. He disconnected his Bluetooth. Restarted his phone. Checked all his settings. Couldn't get the mic to work. But, if he turned on the camera and recorded a video, all of the sudden the speaker microphone would work. So on Saturday May 23, 14 days after purchasing the phone, and about 4 days after discovering the issue, he goes into T-Mobile and they test the phone, check all the settings, they don't understand what they issue is. Say we have to take it to apple. My husband says I just got the phone from you guys..can't you swap it out because it's defective? He says "we can only swap the phone within 14 days of purchase" and "you got it on the Mother's Day promotion so a new phone would mess that up" my husband was confused so he leaves. Calls me and tells me. I look it up, we bought the phone 14 days ago. So I call. The guy says well the day you buy it counts as day one. So today is day 15. I'm like, he works during the week, we didn't know the phone had an issue the first weekend. And you're telling us we're 1 day past the 14 day period and there's nothing you can do? So I pull a Karen move and ask for a manager. He said there isn't one. I ask him to make a note In our account so we can go to another T-Mobile location and find someone that will help us. He tells me he won't make a note in the account because it basically won't matter. My husband calls, tells the guy to make the note in the account, and he finally does. Fast forward to today, we go to a different T-Mobile. They see the note in the account on day 14 of having the phone. They Switch it out. NO PROBLEM. No needing to ask for a manager. No messing up the promotion. No argument. So basically, if you have a problem. Don't go here. Go to a different T-Mobile. Any T-Mobile. read more

I highly recommend Jasmine from everyone looking to get their first cell phone. She was more than helpful with everything I needed to know and learn about my new smart phone. Plus, she helped me, in understanding everything related, and then some. I promise, u will NOT go wrong, with this particular store. Trust!! read more

I don't know why this store doesn't have more stars but every time I come here they can help me or provide a solution to my problem. I'm so glad I've come across this t mobile I was ready to cancel and go anywhere else after a bad experience at a Burbank T-Mobile location. Thank you to the manager and Yohanna at this store. I will be back! All the employees are helpful. I've brought all my friends and family here and they've been happy with their customer service skills! Thank you guys again! read more

Jeremy was so super helpful. We switched from Verizon today and V gave us so many run arounds. Jeremy was there every step of the way. I cannot express how helpful, clean, and safe this location is. Give them a chance. You won't be disappointed!!! read more

T-mobile staff at this location are very discriminating they told me they're out of t-mobile tumbler & headlamp but I saw them gave away to customers who came after me. I was in my car and saw customers who came after me holding these free t-mobile Tuesday stuffs so I went back inside and was told "oh we found a box in the back'. I asked several times 'are you sure you're out can I back the next day? They said yes sorry we're really out of those items. But a few minutes later they're handing them out. read more

Went into tmobile today to simply get a sim card to activate a phone and ad my husband to my plan that i have had with my 2 kids for over 16 years. Had to wait 35 minutes before someone finally got a clue and noticed 3 of us waiting, and went behind the door and got the guy on his break.. Finally I was helped and the guy wanted to charge For 25.00 for a sim card . I asked him to waive the sim card fee, and of course he could not make such a big decision, and no one there had any authority to do so either. So I called tmobile while I was standing there and they had to have him charge my debit card, and then issue me a credit on my tmobile bill. How totally stupid. For over 16 years of service, never getting any kind of phone upgrade, etc. and can't even get a free sim card after I ad another to my plan. Also, the customer servce there stinks!! Take some time to teach your employees how to deal with customers in a timely manor. read more

I recently switched from ATT. I dealt with Jonny.He was excellent. Answered all of my questions and was very knowledgeable about the current deals and promotions. He made my transition experience easy! For family plans the pricing was very competitive. Thank you Jonny! Keep up the great customer service! read more

As way of update, T-Mobile's customer care service is awesome. Jennifer Nava from T-Mobile contacted me right away and wanted to resolve the issue. Stevenson Ranch T-Mobile Manager Scott also followed up with me and was able to work with Jennifer Nava to add the screen protector plan back to my and my wife's account. I truly appreciate the follow up and the amount of service that T-Mobile was able to provide. This is one of the reasons that I have stuck with T-Mobile for the longest time. Thank you again Jennifer and Scott! read more

I signed up with tmobile over a year ago, and recently got my boyfriend on my plan since I was so happy with their service. This particular location is not too busy, so the wait time is usually short, and they have always been honest and helped me out. I got my phone stolen twice within 3 months, and they helped me file a claim, and it was quick and easy. The guy that signed me up, Sergio is the only sales associate I will work with just because he is AMAZING. I'm pretty sure he's the manager, since he seems to be the only one who knows what's going on. He cares, is honest about charges, and has always been thoroughly knowledgeable. If he's there, you're in good hands!! read more

The employees that work here are great. Jordyn is a pleasure to deal with, but all of the others that work there are good too. They are aware of your time spent waiting, and use that time to gather pieces of info so that your process when your dealt with is quicker. Its a cell phone store... these transactions take time... customers can be inconsiderate... and uninformed as to the ways internet speeds, account changes and verifications are done. Thanks for your service to me continually Tmobile ! read more

The staff here was extremely helpful in helping me to pick out the right phone. It was far from what I've experienced at AT&T. No upselling or pressure. Couldn't be happier that I switched from AT&T!! Mike Miller was the associate that helped me and he made sure that every single customer that walked in was greeted with a hello! Good customer service is hard to find especially in this valley so it was a very pleasant experience. I have already told friends and family to switch and to do it at this location! Thank you! read more

The only reason I am posting a negative review is due to the employees, Jimmi and the manager Manda, told me not to return to this location since they were not pleased with the conversation with another manager from another store. I was told, and I quote, "Mr. Antonio M. From now on, please do your business at the Glendale location. Their manager is very rude. Manda took time through her lunch just to speak with Raymond from T-Mobile in Glendale and he was an extreme jerk. Just please...do your business with them from now on." That was said by Jimmi. Manda then comes out and says to me, "The manager at the Glendale T-Mobile was very difficult. Amanda is her name and she was very rude. I'm going to report Amanda to my DM". Before Manda could go on, I stopped her from saying anything else and said, "Manda, I don't care. I am the consumer and should not know any of this. This makes me feel like T-Mobile has a bunch of uneducated employees running their stores. I've had only good experiences with T-Mobile until today. Please just complete my exchange so I can be on my way. I've already wasted 4 hours driving up and down and now I need to go back to my patients and doctors." Manda then backed off, Jimmi proceeded with my exchange and I left the store. This was not my fault!!! I was stuck in the middle of a cold war between T-Mobile locations! Needless to say, after Raymond and Amanda's contributions to assist me when no one else wanted to assist me, my broken phone that I purchase not even 24 hrs ago....was replaced and I was not charged a restocking fee. By the way, there is a WHOLE LOT MORE to this story and I've posted reviews for the other locations. So, if you're interested in finding out more about how this all came about or why i posted what I posted here, go to T-Mobile Glendale Galleria Yelp & T-Mobile Santa Clarita off of Golden Valley Rd. Yelp to piece together the horrible experience and the extremely great, world-class service I received at the Glendale location. read more

We visited the store about 1 week ago to get information on phones and plans. We spoke with Rony Flores who was very patient with all our questions. We mentioned that we woukd be back in the next day or two. Rony gave us his business card to contact him. I did sent him an email and he responded promptly. We returned and Rony helped to get us set up with phones and service. We did return to the store for a new screen protector and as we walked in, Rony was ready for us and immediately attached the screen and even changed the touch sensitivity for me. The personnel at this location was friendly, helpful and hands on for all our questions and needs. If your looking at T -Mobile and in the Stevenson Ranch area, I highly recommend that you go see Rony Flores, he's one of the best customer service reps! read more

I had a very bad experience in Valencia marketplace T mobile store with a manager Luis Mendoza.My husband bought a new phone and I paid additionally $20 for upgrade support charge which I never paid before. I've been a customer of t mobile for many years. First, no one knew how to transfer my information, contacts info and photo to my phone, instead they linked my daughter all info to my husband new phone. Then, I ask a manager to return me $20 for upgrade support charge because they didn't transfer any information to my husband phone, his response was " I didn't have to transfer any info, it's a complimentary work from us, I'm not gonna return additionally $20 (plus tax)", because we charge it all the time." I ask Luis to check my account history if he can find any of this charged for last 14 years, he only found after disappearing for 10 minutes that I bought a phone 4 years ago and the rest of information he can't find it, because as he said it was long time ago. I think, he simply couldn't find any additional charges in my account for buying a new phone because there were never been any add charges paid for this kind off service. It's a reason he lied to me about previous upgrade charges because he didn't won't to do his job, didn't won't to return a money, have no respect and care to his customers, unprofessional. He could simply say that now we change the policy and charge upgrade fee for buying a new phone to put a SIM card in. I will never go this T-Mobile store again and want everyone know it's unprofessional Manager and all his staff, mean and careless. read more

We've just transferred service to T-Mobile from Verizon, not only are their prices spectacular but we have had the very best service ever from a cellular company from both Scott Dumas who is the store manager and Cecilia who is the sales rep and I have to say they're both above and beyond the definition of Excellence. I would encourage any and all who are need of great cellular service from really caring people and very welcome pricing to come here and meet them both, Scott who is the store manager has done a great job of training his folks and Cecilia is a super example of that excellence. Once again I heartily recommend these folks who really do care. read more

I visited this location a few night ago. I had an emergency and needed to get it resolved then and there. When we can I'm we were expecting to be treated by and angry employee as we're we're those awful people who dropped by two minutes before official closing time. To our surprise we were greeted by Jay who was exceptionally helpful and friendly. I kept apologizing for being that person that comes in right before closing time but he assured me that it was no big deal. Thanks again jay! read more