This had to have been the worst fast food experience ever!! The worker messed up my order and when I asked to receive the full order, they had us wait almost 20 minutes for 2 items and we still didn't get them. The worker also had an extremely negative attitude when "fixing" the inconvenience. I would not recommend at all!! read more

Absolutely horrible service. We have been sitting here for probably 25 minutes waiting for our order of 1 drink and 1 food item. We were the first ones here and now there are 8 people all sitting here waiting. 3 people who ordered but got here 5 minutes after us have gotten their order first. read more

Service was ass told me to go through the drive thru twice and said some snarky ass shit. i recommend road 68 taco bell instead. don't go here. read more

On 9/10/25, Cuz ordered the rice and bean and cheese burritos at around 11:30 AM on his B-Day. Ended up in the ER with food poising. Never a good experience celebrating a b-day in a hospital bed with IV's stuck in you. Cannot recommend going here, rather suggest avoid going here. read more

Worst Worst experience!!! Today, we planned to have a burrito bowl for dinner, and this is what we get, Rice uncooked and hard Chicken was half cooked It's totally pathetic food, never gonna order from them, It's seems like they are giving stale food read more

Taco Bell / Long John Silver's - Burrito bowl - Fast Food Near Me - Richland, Washington

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This is 0.75 cents of cheese. 17 strands.of cheddar. The district manager had requested the photo and stated this is not acceptable. What type of person would be happy with this amount? DAAAAAMN. read more

On Sunday August 17th I ordered a half hour before closing, kept saying preparing order and when it would be delivered and delivery time kept getting later and later then the place closed so no explanation, no phone call, I got refunded but will never try this Taco Hell ever again!!! read more

Asked for chicken quesadilla meal and at window asked for mild sauce and they gave me a huge handful of every sauce they could carry and dropped them in my hand causing me to drop atleast 5 in the floor and they just closed the window and went to the back so i went home and got greated with 2 hard ct chicken crispy taco meal very sad read more

I wish I could give this place zero stars. it is baffling how poor the service is compared to any other Taco Bell. Food was terrible. Trying to feed my pregnant girlfriend and they give her a burrito with 99% lettuce and 1% steak. Cinnamon twists had no cinnamon on them. me And my girlfriend are very disappointed especially considering this is the most expensive Taco Bell in town. Will not be back to this location ever again. read more

WHY can't I leave zero stars? Minus 10 is more like it. Headed home fourth night visiting near & dear in hospital. Grab something quick. Like fun! No one on the "other end" when I got to speaker. Finally made my simple order. After I paid, clerk discovered I'd paid (on card) for wrong order. Cutting to the chase....would not credit my card. Suggested I wait AT THE WINDOW with other hungry people behind me (DUH) while they "make a phone call". Uh-no! "I'll pull around so you can get orders out." Inside I was confronted by ignorance, confusion and THE rudest individual I have ever encountered in a position of authority. Bottom line ~ corporate will deal with the fact I paid for larger order than mine, could not get refund. After 20 minutes she insisted I pay for my cold soggy tacos! Not professional, smart or rational people at this location! GWW nicer store, better food, service & people! read more

I ordered 60 dollars in family meals. 16 piece plus 4 extra pieces. I drove home and only was given 12 pieces of fish, fries and 2 large boxes of hushpuppies. The service was horrible. The wait time was unacceptable and when I called the number online, nobody answered the phone. ​ read more

Stay away! No customer counter service. Waited 5 minutes. No one will serve you at the counter. Touch screen ordering available but human cut service is zero. No No No No No No No No No No No No No No No No No No No No No customer counter service. Waited 5 minutes. No one will serve you at the counter. Touch screen ordering available but human cut service is zero. No No No No No No No No No No No No No No No No No No No No read more

Really unimpressed with the service here. Had to go back in after the drive through repeating my order to the workers 3 times. I work in the food industry as well and the way it was handled could have been better. Young lady there was EXTREMELY rude and mocking me as a customer. read more

I don't expect five star service from a fast food restaurant, but kindness & politeness goes a long way. Girl at the drive up window was so rude. I've been a waitress & bartender for 5 years & a smile goes a mile. I would think twice before putting people with such attitude problems at the face of my business. 9/4/21 1:40pm read more

I've never posted a bad review on a restaurant before but this was pretty bad... put my Mexican pizza in the bag SIDEWAYS. Lucky for me I wanted avocado with it as well... read more

Taco Bell / Long John Silver's - This was my Mexican pizza after I got home and opened the box that was UPSIDE down in my bag - Fast Food Near Me - Richland, Washington

Placed a mobile order and waited 2 minutes at the speaker before saying something because there was no greeter message and no one acknowledged I was there, there was 1 other car in the whole drive thru right before me. This Taco Bell always has a long wait time but the bare minimum should be a greeter message or even an acknowledgment if it's going to be a minute, rather than just letting someone sit there. The food here is usually pretty standard for a Taco Bell, but tonight I received a warm (literally no ice and above room temp) and completely flat soda, no acknowledgement of anything just handed me my things and closed the window. Weird vibes. read more

Went in tonight, they failed to put one of the six burritos in and the only resolution was that we could get a credit for one that we had to use within 7 days. I told them I'd be writing review and I told them that that was an awful resolution. In fact, the person who is missing an item is out of town for the next week. I guarantee you it'll be a long time before I give this Corporation any business. By the way, the manager had an awful attitude. Also, their phone number is wrong online so I could not call them and had to come in. Absolutely disgusting attitude and unacceptable service read more

the spicy potato tacos here are to die for, and they're only a dollar! i also love this location because they always give me extra sauce even if i don't ask for it. only reason i'm not giving 5 stars is because my friend edna got food poisoning here read more

I know it's my bad to keep going back. But I still have never in the last 3years gotten the correct order.

I came through the drive-through one evening and ordered a chicken bowl and a side of chips and cheese. They forgot my chips. They didn't give me a fork or napkins or hot sauce and I had to go back through the drive-through three times to get all the stuff that I needed for my order. The last time I went through they handed me two coupons one that was five dollars off my next order and then a free taco or soft taco coupon with my next purchase tonight. I went through the drive-through, thinking OK I'm gonna use my coupon and the blonde manager working tonight told me that she wasn't allowed to except those coupons even though it was that store that gave them to me, if they are going to hand out coupons, they should at least honor them. I won't be coming back to this location and I'll be telling all my followers about my experience as well. Shame on you Taco Bell. I thought you guys were being nice and instead I look like an idiot with an expired coupon I will be calling corporate as well. read more

Ahhh T-Bell. The Bell. Teebs. The food is so bad, but so good. Nothing like a late night run south of the border for some nacho fries or a Mexican pizza. Or nachos. Or some other combination of carbs smothered in scientifically altered nacho/plastic cheese. The food is just cheep enough that you can buy enough to eat until you hate yourself. Certainly, they add an ingredient that makes you forget about a fit filled sleep of bubble guts and trips to the baño to release the hot snakes. By this time tomorrow, when you look, sloppily over at your wife with her belly button hanging out and she gives you "The Look", you know you are dusting off the stained white undershirt you are wearing, throwing on your flippity flops, and making the pilgrimage to track down forth meal (or eighth meal). Do they always get my order right? No. But they are teenagers and single moms working for minimum wage and I am too lazy and too hungry to give a heck. Bless you taco bell and taco bell employees of the Richland Queensgate TB. God Bless You. And America. And the troops. All troops. Both sides. read more

I went there tonight to get a cheesy potato burrito like I always do. The lady said it was discontinued even though they still have a spicy potato burrito grilled? So I don't know why they wouldn't be able to make me my cheesy potato burrito as a long term customer.... the lady also was not very understanding when she was talking to me. I am very disappointed that they couldn't help me out and give me my only thing I get from Taco Bell :/ Sincerely, A sad potato burrito lover read more

Shorted us food in the drive thru repeatedly and have done nothing when called to rectify their mistakes. Check your bags to make sure that you get your complete order. Apparently their management doesn't care that they rip people off. Caveat emptor. read more

I'm in the customer service business, and the manager of this Taco Bell clearly doesn't think she is. She knew she got my drive through order wrong and still sent me back into the long drive through line. Having a long slow drive through line is bad for business anyway. I'm not sure why she would think that's a good solution. They also try to charge for more than three free waters even if you are obviously ordering for a lot of people. read more

Check it out... really clean inside, super good comfort food try the chicken tacos instead of BEEF!! Also, employees are super helpful also don't forget to ask about healthier menu (vegetarian) . #TRICITIES #WA #2020 #mexicanfood read more

If I could give a negative review I would. This is the third time we have been through this locations drive through in the last three weeks and our order was incorrect or missing items. Go to a different location. read more

Our order had some missing items and some of the ones we did receive were lukewarm, we also didn't receive a receipt. Haven't had this issue with other locations so I'd just recommend avoiding this one. read more

I have never experienced worst customer service. Both my food and drink sizes were wrong. They were also out of all sauces except sour cream, which is out of their control, but they added less meat and other fillings despite already not having all of what's supposed to be included. I went back in just to get the issues corrected, no arguments, which isn't a typical issue. The woman working drive through came over and instead of just acknowledging the issue, she decided to talk down to my boyfriend and I. As someone who works in customer service, I understand just having a bad day. There is a difference in having attitude to a customer which I would have been find handling, but being talked down to is a whole other issue that does not simply result from a bad day. I also got a soft shell taco and there was very little of anything at all. I have never been so disappointed and angry from a customer service experience. read more

We had to drive out to the Tri-Cities today, because I had a job to do. We stopped for gas and saw a Long John Silver... and I was so excited. I used to eat at them, all the time, as a kid. Sadly, they aren't easy to find now, so I hadn't been to one in years. We went in for lunch, and it was THE. BIGGEST. MISTAKE. of the day. I'm serious. The worst meal I've had in a long time. ALL of our food tasted disgusting, and we ended up tossing it in the trash. That's right...... TRASH!!!! The oil that their fish, chicken, shrimp, fries and hushpuppies are cooked in is DISGUSTING!! It tasted so dirty. It took a couple hours to stop tasting it... and we chewed gum, drank soda and still were tasting it. HIGHLY disappointed. And you can bet that we will never darken the doorway of this establishment again. ATTENTION MANAGEMENT...... CHANGE YOUR COOKING OIL! I'm serious.... it's extremely bad! And now you have two people that feel like we wasted $20 of OUR hard-earned money. I don't like throwing my money away. Bet that you don't either. read more

Came by a little while ago and had the sweetest young man give me and my friend extra hot sauce, i told him i would write him a good review so i did lol read more

This is one of the worst Taco Bell's I've ever been to. Last time we went, my fiancé got the xxl grilled stuffed burrito and he opened his burrito to put hot sauce on it and there was one piece of steak in the entire burrito. Tonight, the drive through woman gave us a bag with only 1/5 of the order in it. When we told her we were missing items she took our first bag and gave us a second one. We pulled forward and realized items were still missing. I walked in with the bag she gave me and told her items were still missing and she just laughed and started speaking Spanish to the other people in the back, walked to the back and grabbed our original bag and tossed it to me on the counter. Our experience with the staff, and quality of food they have given us has been absolutely horrible. read more

This is my favorite place to eat when on the go and it has food for most types of people

If I could leave 0 stars I would. So SO BAD THE FOOD WASNT EVEN DONE! I asked for no lettuce because it's dead and they still put the crap on there. And I'm missing food, horrible. Idk how its even open still. So disappointed! read more

Wow!! Great and super fast service. The staff in there really know how to be efficient.

You always get my friends steak burrito wrong and put beef instead. :(( please get her taco right

Didn't enjoy my experience or time there. Order was wrong for me and my friend. Also the cashier was a little rude.

Watch out guys the menu on drive through has a mess ups on one its Chicken Quesadillas hope fully they fixed it. I brought it to there attention .20 difference and when you buy 3 or more that adds up. Manager said they changed prices and they must have miss that one and I told her well that is what it says and advertised for and she gave it to me for the price on the drive through menu. When I got the Quesadillas home well I through them away. Not Good :( read more

Fuck this restaurant, I got severe rude and unprofessional customer service today. Drive through worker and everyone else including the manager were very rude and got hostile right away. If I could do a negative zero rating I WOULD ! read more

This is one of my favorite locations. It is clean and the food is consistent. In the evening the wait is a little long, but that is to be expected. It is also in close proximity to the movie theater, which makes for a quick snack. read more

Worst customer service ever. Even the employee that was barely starting was shook on how she spoke to us. I ordered in drive thru and the women that took our order was so rude and kept speaking over me. Once I got to the window, they said they gave us everything but they forgot my drink and some sauce that I asked for. She just got two hand fulls of sauce and gave it to the confused gentleman and gave me the sauce. Never coming here again. You don't even deserve a 1 star. read more