Cleaning needs to be done better. Restrooms being lock is very unwelcoming. The old Taco Bell before remodeling was fast and probably the best in the triad. Drive through line barely moves. The profits had to show the difference from before and after. Idk who making the decisions but they should go back to what worked before. Staff is non verbal and rude. read more

This Taco Bell has been under construction for quite some time and has now finally reopened. The new building is beautiful! They changed the parking lot as well which seems to have made space for more parking. I only went through the drive-thru so I can't speak for cleanliness or any indoor aspects. The drive thru line was quite long. That's to be expected after a long wait for the reopen. The person taking my order was okay but not as pleasant as she could've been. A little short in her speech. I'm sure the number of people coming through non stop is overwhelming, so I give grace. A lady named Tonya was at the window working beside the lady taking orders for the drive thru. She was very pleasant and cheerful. She smiled genuinely and that simple gesture made the exchange a positive one. The food was great! I tried the grilled cheese burrito and the new cantina quesadilla. Both were really good! read more

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I went there today at 1250 pm, I placed a fairly SMALL ORDER, and I was paying cash so after 16 minutes someone took my payment then another 15 minutes passes when someone said they are NOW making my order, there was ONE person ahead of inside when I placed the order and 3 cars in the drive through and it took them 31 minutes TO START MY ORDER, then another 15 minutes to make it, and then on top of it, IT SAT on the counter another 2 minutes before someone brought it too me, ONE thing for sure TACO BELL in thomasville can NEVER BE ACCUSED of being FAST FOOD, so sad read more

Terrible Taco Bell location. Originally got in line for the drive thru and when it wasn't moving I decided to come inside to just order two plain tacos. Now inside and there's no register, only kiosks to order. It's not really that busy, but the workers are barely moving. They don't care that there's a ridiculous wait at all. So here I am still waiting on my 2 plain tacos and watching the workers doing nothing. *edit: this has gotten so much worse. Was just told by the employee that they don't prioritize inside orders because the Taco Bell doesn't track those numbers. So they only care about drive thrus. Then, the 15 people waiting inside for their food all listened to the employee tell others employees she wants to go home because her stomach hurts from needing to poop. Most disorganized, rude, and gross Taco Bell I've ever seen. Changing my review from 2 stars to 1 star. read more

I mean foods great but the employees need to get there act together big time...... there extremely rude and never have a smile if it's that miserable to work there then quit. read more

3*= A OK Took a bit of time to get my order but I appreciate the staff asking for clarity on my modifications. The lobby can use some tlc, but they are working hard to get food out. I saw holiday hours for this location are: Thanksgiving closed Christmas eve 7am to 7pm Christmas day closed New Years Eve 7am to 3am New Years Day 10am to 3am read more

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Food was good. But having to wait 18 minutes in dining room for 2 soft tacos and a drink cup ridiculous. Went inside to order. Everything is ordered on kiosk stations which is good. But the wait is terrible, they're focused on drive-thru orders and talking. Finally got my food and had to stand there and ask for my drink cup. She handed me one that was on the counter before I walked in, then the guy who just cleaned the bathrooms was playing with the cup and tossing it in the air and it fell on the floor a few times while I was standing there waiting on my food. So I refused the cup and the lady got an attitude with me. I definitely won't be back. Taco Roos is down the street and much better tacos and customer service, it's drive thru only, but better than this hole. read more

Probably not even worth the one star. Employees barely working. We decided to go inside because the drive thru line was long. After ordering inside we're told that they have to prioritize the DT because those are the "numbers that matter." Waited over 10 minutes for two tacos. One girl working kept complaining about needing to poop, her stomach hurting, and wanting to go home. Gross thing to say aloud as a restaurant employee in front of customers. 0/10 would not recommend. read more

I really thought after this Taco Bell went under new construction; things would be different. Unfortunately, I was wrong. The workers are very rude and could care less about things. They only have one speed and that is their own pace. Just save your money and go somewhere else or fix them at home. Also, the drive thru is TERRIBLE! Make sure you are prepared to wait a while and have plenty of gas in your vehicle. read more

when did it become sanitary for people to bring their dogs into the rest and allow them to eat off the table while they're eating and no it's not a service dog no vest on or anything and no one at Taco Bell as far as employees said anything at all about it this made me very uncomfortable and made me not want to eat here anymore. I took pictures but for some reason it won't let me post the picture read more

Taco Bell. I don't have any complaints today. Food was on point and I was hungry. However this review is to the 2 ladies who came in and clearly they are not originally from the US but lived here long enough to know how things work. They complained about no register? Ok. No cups at a drop of a hat. It comes with your meal. Patience. The tables were not cleaned due to several people just walking out so I'm sure they weren't focused on that as of yet. The last one just got me. "My goodness these seats are hard". Can't have everything in life. read more

Ever since they've reopened. Food and service has been spot on. Food has been hot and delicious.

What's the point of placing a mobile order if they don't even touch it until you get there? If I wanted to wait 15 minutes I would have ordered at the kiosk. Oh wait, I couldn't because the doors were locked and no one could get inside to order. Luckily I got a refund after calling corporate since I wasn't able to get my food. This place is a total mess. read more

Hard to believe that they could make this restaurant worse than it was, but they did. Very little seating and really unwelcoming dining area. Bathrooms are locked, and no one available to get a code. I not sure what Taco Bell as a company is thinking but apparently they don't care about customer service at all. I'll never go back to this Taco Bell which really socks because Taco Bell was one of my favorite fast foods. Also, way too pricey now for the quality of the food. I can get netter food quicker for the same price at a sit down Mexican restaurant. Just go to LA Caretta. You'll leave way more satisfied. read more

I am a door dasher in North Carolina and literally had to wait 30 minutes for my customer order to come in and then there was a customer that was trying to use the bathroom but it was locked and you used ask a worker to use a code this is stupidity in my opinion need to do better read more

I ordered a black bean item being that I am a vegetarian. When I got home, no black beans, and had ground beef in it, so couldn't eat. Check your order before leaving! read more

Road trip through here and saw Taco Bell. Thought it was a safe enough bet since this is one of my go-to fast food spots. Don't go here lol don't try it. If you like Taco Bell and enjoy their food items, don't go to this location. The lady at drive thru didn't understand my order because for some reason all my food tasted old and was cold in some areas. I've tried to reach out to customer service through the website but to no avail. Had to get food elsewhere and make my trip way longer because the food from this location was not edible at all. I was starving but I felt even worse after trying the food. Cheese was cold and not melted when it was supposed to be, beans were cold and FORMED, didn't get straws for 2 drinks ordered, old tasting ingredients. No modifications, nothing crazy. Got this order from so many other locations and never had this issue. I tried to get a refund for my order through customer service online because it was terrible but no emails in my inbox or spam folders. Now I'm making sure information is widely available about this location because this is ridiculous. What I ordered here: 3 mexican pizza 2 cheesy Gordita crunch 1 beef crunchy taco (not supreme) 2 large Baja blast read more

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They have no high chairs at all. The general manager answered as if he had been asked this a thousand times and has not done anything to solve the problem. I'm very used to places not having changing tables (which of course they didn't) but have never been to a place with no high chairs. Luckily we had our portable one in the car because we were on a road trip but the poor family next to us had to hold their baby the whole time. read more

Got my kids some tacos and one of the orders are wrong gave us the opposite of what I asked for.

stopped by to grab some food while running errands in the area. the drive thru line was out of the parking lot and wrapped around to the light so we opted to go inside. inside there is no one to take your order, it's all done on the kiosk and there is no way to modify certain items as you'd be able to with a real person taking the order. the staff were VERY RUDE, messed up our order, never came back up to the front except to yell out a name, drop the food on the counter & walk away. the restaurant was very hot, tables were sticky and nasty, half the drinks were out, they said they didn't have anything to refill so to pick from what they had, bathroom was disgusting. people were walking out due to the rude behavior of basically all the staff and/or having to use a kiosk to order- not user friendly. We will NEVER stop at this Taco Bell again. extremely disappointed. save your money/time and go somewhere else. read more

Absolutely a disgrace. The fact that a member of EMS comes into your location, expecting to be able to eat, due to the fact that these men & women can go hours upon hours without eating. The staff then has to confirm that they are NOT officers of the law, is completely ridiculous. I honestly hope that every single member of the staff is fired over this. Those men & women put their lives on the line each day/night to keep you safe and you refuse to serve them. I pray that your employees never get injured or someone sticks up the store. Cause remember, it'll be those officers you refused to serve coming to save you. read more

the night crew is so vindictive they slide notes into your Uber and doordash bags when they think you aren't looking to promote bad ratings in turn creating a lighter work load for their poor souls who turned out to be less fortunate. fortunately some are quicker than others. as always I love taco bell and their delicious food but this particular location seems to have too much time on their hands for extra drama with customers. it's very sad. day time rocks tho! just an honest review. and it's always such a long wait for food at night. wonder why doing all this extra nonsense. but anywho to top it off IT WAS A MANAGER WOMAN WHO SLIPPED IN THE NOTE INTO MY UBER MOBILE ORDER BAG. best part is I contacted the customer as she asked me to and I gave her the appropriate course of action and she came back after five minutes of standing there to ask what the answer was after I had told her prior. some people need to remember work your wage. have a nice night ;) read more

Sitting in the drive through. I don't eat Taco Bell much, so maybe this is normal, but I've been waiting in the drive through for 30 minutes. I can't imagine what's taking so long. Stay away. I still don't have my food. Can't drive off because I've already paid. I can see cookout from here... I might just leave. I'm dying. read more

I have just ordered a Quesalupa, a Nacho Cheese Doritos Locos Tacos, and Rockstar Punched Freeze at this Taco Bell location via the Taco Bell app. When I got there, they had my order made hot, fresh, and ready for me. However, they did forget to make my Rockstar Punched Freeze, which I told the cashier, and she fixed it for me. Great place and friendly service. read more

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Worst service I have ever had 20 min for 3 tacos and nachos no manager present no apologies

Taco Bell is my all time favorite place mmmmhm the food is just delicious I love the quesadillas and nacho and cheese and cinnamon twist yummmy read more

Literally smallest place ever. Staff slow as ever. Took over 15 minutes to get one burrito and it wasn't even super busy.

I stopped in for breakfast on a Monday morning. The guy at the register was a little too cherrie, and I'm a morning person!! I ordered a cheesy burrito with bacon & a grilled burrito with sausage. Guess what I got? A cheesy burrito with sausage & a grilled burrito with bacon. This shouldn't have surprised me since I ordered coffee with 4 sugars n no cream and got, you guessed it!, 4 creams n no sugar. They fixed that, but when I asked for a refill I was told they don't give refills. They have a soda fountain n tea jugs out front but you have to pay for a second cup of coffee? It's not Starbucks. Coffee was luke warm, I personally like it that way, but I know most don't. The food was over salty & sorely lacking in any real flavor. I've stopped by the drive-thru late at night at this location, people are always friendly but usual screw the order up some how. Generally I am a forgive & forget kind of guy. I like most of the regular menu, so unless the substitute a bean burrito for my chalupa(do they still serve those?) or burrito supreme, I'm good. But, no coffee refills at 9:30am on a Monday? That's really quite unacceptable. read more