Rip off! Do not take yoir vehicle there. Was up chatted 90% for a part that was defective and a…read moreyear later they had to replace which they covered the part but I had to pay labor. They try to sell you things you don't need. They actually treat women horribly. Have an interview with CTV news on March 30th to expose them. Hoping to help others to never be ripped off from them again.

Took my car in for an oil change and cabin filter change. They did both with a laughter as my cabin…read morefilter was filled with nuts. I will apologize to the squirrel or chipmunk. Good service, good crew. I appreciate the new owner for putting this location back on the map.

Last time I went here they tried to tell me i needed to change the differential fluid on my Pontiac…read moreg5. Differential fluid is for 4 wheel drive cars. Mine is 2 wheel drive. NICE TRY! In the same visit they told me that my tow lights above the license plate were burnt out. I said I would do it myself. When I later went to look the light still worked... AND THERE IS ONLY ONE BULB! In a much later visit to try to let them redeem themselves I let them flush my transmission fluid. They over torqued the bolts on the pan and destroyed it. I didn't notice it was peeking til a year later and they said it wasn't under warranty. But they assured me the person that was at fault no longer worked for the company. As if that made it better. AVOID THESE SCAMMERS AT ALL COST!!! I do my own oils changes now.

I agree with other reviewers in that they try very hard to upsell you. I don't trust that they even…read morereally put synthetic in when I ask for it. I asked them how much an oil change was if I supply the oil and they told me $47.95. Yes they sound like criminals.

Very great service! Awesome work for a very reasonable price and always my first choice for exhaust…read morework.

After i took my car there. it came back worse my reeks do not work I had to get it fixed again and…read moreit is way too expensive there it smells so bad too it smells like gas and tires their service was terrible just because I was a girl they said do you know anything about cars and I was like yeah do not recommend this place do not go to OK see I was unless you're looking for a terrible experience and you want your car to look terrible

Stopped by here on a road trip to get my van's door handle replaced after emailing then speaking to…read morethem on the phone. Both the man and the woman at the service counter were very friendly and helpful, and Toby the mechanic did a great job. The price was quite reasonable and I'm very happy to have gotten it fixed right away - glad they had availability, which had been hard to find. Thanks Dunsdon Auto!

Purchased a vehicle through Ali. Ali went above and beyond finding my fiancée and I the right…read morevehicle. Very satisfied through with the entire process.

This dealership has definitely gone downhill. I have been with them for over 10 years and never had…read morean issue with them. Until they told me I needed an intercooler cover (mine cracked due to the cold snap), spark plugs and a throttle. Before I left in February I asked if I could drive my vehicle as I am a single mother and needed to get to work. I was told I could drive it until the intercooler part came in the following week. My car died the day before it was due to be fixed. I was told my engine seized because I drove the vehicle and that they "generally don't advise the vehicle be driven with intercooler issues" as it's common to cause engine failure. They acknowledged that I was given misinformation but refuse to take any responsibility as cars break down all the time. I still owe 19k on it as it's a 2021, and now have to pay 15k to have my car driveable again. I have been without my vehicle since February and have still had to make the payments on it. They offered me 2 free oil changes...for a car that wouldn't start and they offered me 7k for trade in as it doesn't start (which was their fault) I have the proof and the recording of the manager not accepting responsibility so if you want to deal with a shady business or be out of a vehicle for months because of damage done from misinformation then go with these guys! Thankfully I didn't have my kids when the vehicle seized or were on the way to one of their sports, which could have been very dangerous. Not impressed.

I was able to book having my tires changed over to winters and, when I got into my car to drive…read moreaway, there was a bottle of water waiting for me in the cup holder as well as a "thank you" card sitting on my dashboard. I can't say that I've ever gotten this kind of service as well. Also, there were free face masks available in the waiting area that were cloth rather than the disposable one. Thanks for taking these extra steps Alan

From the owner: Genuine Tire and Auto is a community-focused automotive business operating out of Brantford,…read moreOntario with a strong focus on supporting the need for honest and reliable automotive maintenance and repair. Our unique approach is achieved by providing service and support with friendly, highly-trained service technicians, in our clean, welcoming, and enjoyable facility.