My wife went in for a oil change they informed her there was metal shavings in the oil and I sold…read moreher a treatment. I had the oil changed again 2 days later no metal shavings but I did need a serpentine belt they missed. They took advantage of my wife because she was a female. They charged 1300for their service ,I spent another 174.00 for a oil change and new belt. These people are cons and unqualified to touch anyone's car

Today we had our oil changed by a professional team of young men who know their stuff. I was so…read moreimpressed by the method they use to get the job done. Thank you!

I made an appointment, which I strongly suggest based on how busy they were, to have my brakes…read morechecked before an upcoming road trip. I was honestly a bit hesitant based on the reviews as well as a personal experience from a friend, but there aren't many options in Kingman for brake service so I rolled the dice. My car was seen promptly in reference to my appointment, it took a little more than thirty minutes but again, they were busy. While sitting in the waiting area I overheard them do their best to see customers without appointments, even patiently dealing with an exceptionally rude woman that made her appointment for the wrong day. I suspect she knew she scheduled the appointment for the next day but had been unable to get an appointment she wanted, she came in looking for a fight, that said they were very professional in dealing with her and as much as it irked me that she believed she could bully people in that way, they did make room for car to be serviced, it was the right move as a business, but unfair for the employees to have to deal with her. Rant over, back to the service that I received, after the inspection Tim told me that my brakes were fine, practically new as were the rotors, I had nothing to worry about. As a woman I'm used to mechanics attempting to take advantage of me, especially at larger chain businesses, I was very impressed with the honesty. Tim pointed out a few things that I should service like my tires, which they don't do, they weren't trying to sell me anything just keeping me informed. There was no charge for the inspection, because of the honest business approach I will definitely be returning when I do need to have my brakes replaced.

I've been here more than once and they have always been fast, fair, and more than helpful. Tim…read morerecently gave me amazing customer service. Solid experience.

Excellent service. Professional, experienced, efficient and honest from start to finish. They…read morefixed my vehicle in 2-3 days what the dealership was unable to do in over 3 years. My vehicle had always been serviced by the dealership since purchased and I had been happy with them until about 2-3 years ago. After 3 years of total frustration with the dealership I finally took my 2007 Santa Fe to Holden's. So glad I did! Christian and the mechanics jumped in to trace the check engine codes dealing with the throttle assembly/sensor, identified the source there, and the long crank to start issue (fuel pump). They replaced the necessary parts and fixed all my issues. And they kept me apprised of their ongoing efforts and estimated costs along the way to solve the 3-year puzzle. They also worked hard to get it back to me before the 4th of July weekend. What a relief. BTW-I am almost 74 years old and Holden's never gave me the feeling they were trying to take advantage of an older lady. I found just the opposite. They wanted to know the entire history and they listened to me list the issues that had been occurring and made notes in my file. For about 3 days of labor tracing the elusive engine codes, parts and repair it cost me $930.87. Worth every single penny! And when it was ready they sent an Uber to pick me up on their dime. Impressive. When I paid my bill Christian and the mechanic (sorry I didn't get his name) were excited and proud to show me pictures and explain what they found and how it was repaired. Now I have my dependable transportation back and the confidence that it isn't going to fall apart on me like the dealership was attempting to make me believe. I believe we had 2 separate motivations at play; a dealership trying to scare/frustrate me to the point of buying a new car or Holden's honestly wanting to find the problem, repair it and return my dependable Santa Fe to me. I highly recommend Holden's Auto Service to anyone looking for honest, dependable and experienced auto mechanics and service. They actually care.

I truly don't understand all the amazing reviews, we literally chose Holden's based on all the…read moregreat reviews, unfortunately my aunt did not have a great experience. She made an appointment for 8:30am to have them to check a bumping noise and service her air conditioning. They did offer her use of the shuttle, but after more than an hour they ended up having to call her an Uber, which I do think is very nice, but quite honestly with what was done to her car that really shouldn't have been necessary. They determined what the noise was and changed the cabin air filter, this took until about 11:30 am. Now I'm not a mechanic, but I have changed a cabin air filter, takes no more than five minutes....tops. They charged her $43.51 for the filter, which is ridiculous, they also charged $49.75 for labor, I can chalk the labor up to all the other things they checked, but that price for the filter is an absolute rip off. My aunt said there was a rattling noise coming from the passenger side after she picked up her car, I said it may be something from the filter replacement, she's 73 years old and didn't realize that the filter was accessed through the glove box. I opened the glove box, mainly because I wanted to see this gold plated $43 dollar filter, first thing I see is that the damper is not attached to the inside compartment. I can't say that they broke it, but considering the plethora of pages they gave her with suggested repairs, you'd think they would have mentioned it...just sayin. I pulled the $43 filter, it's totally generic, made in China, no brand name listed on it at all, Motorcraft and STP average $25-$30, clearly they were just taking advantage of an older lady. My aunt has trouble standing as well as sitting in certain types of chairs, she asked several times about when her car would be ready, even after she had paid, she waited another 30 minutes, it was only after walking outside and seeing her car with the hood down and the keys in the ignition did she ask again for her car that they finally made an effort to bring it around for her. They determined the bumping noise to be the struts, she does also need tires, they wrote her up an estimate of $1099.97 for tires, installation, and all the other new tire crap. They also gave her an estimate for the struts and an alignment, the strut assembly and sway bar link with labor came to $1515.68, the alignment was $194.66. Thankfully she didn't have the time or the money to have those services completed today. After hearing about her experience and seeing all the estimates, I made her call Stockton Hill Tire, she now has an appointment with them next week to have struts, alignment, and tires for $1200. I understand that they may have been giving their estimate with "better" tires, but they gave her no options in their estimate, making her believe that was the best they could do. They may be nice and friendly, but it seems to me that its just the ole slight of hand, watch the right one so you don't see the left one in your wallet. Seniors beware.

Hey, I got an idea, if you want return business ..... Don't steal/lose my air compressor and air…read moredown kit out of my jeep ($350.00) or maybe don't break my steering stabilizer ($200.00 fixed myself) while working on my tires. Oh and maybe put the oil filter on correctly so I don't leak oil all over my driveway and garage. For the love of god it was only an oil change. and oh yes, do not expect phone call when they are done ... It won't come. Complete incompetence. They did manage to get my BF Goodrich all terrains on the vehicle.... ($1400.00) ouch, Small miracles. Other than that .... Great Job! Won't be going back here.

Needed 4 new tires and they Took Good care of me In and out in a timely manner Thank you for the…read moreservice

Walmart in Kingman. Ever since the virus have been driving…read moreless than 2000 miles a year. So I just get an annual oil change and do a check up on the car. Visited some of the quick lube places in town. Prices for $145 to Walmart at $46 for an oil change and $10 to rotate the tires. It took close to three hours, but was on a Saturday. In the future will go on a weekday. Or, I will just walk home and return late in the day. They did a great job. The other thing in the past at other places would get the service. One or two days later would see oil drops on my garage floor. From messy mechanic or not tight fitting in the oil pan. Not the case with Walmart/Kingman. I have a second car and March 2025 is one year on the vehicle. Also under 1000 miles driven. Taking it to WM/Kingman for maintenance. You cannot beat the price, and they do an excellent job.

Horrible. Set appointment. Didnt get car serviced. who is managing???? Talked to auto mge, he is a…read morelooser

I want to give a big shout out to the manager and Eric. At this location. we're currently traveling…read morefrom California to our new home In arkansas. And experienced overheating in our truck. not to mention issues with the Jack's of our fifth wheel as we tried. To remove from the truck. it was an honestly holy mess in doing this, as we had problems with our leveling system. And not to mention the overheating The staff at this facility was absolutely amazing. They squeezed us in And were genuinely concerned to resolve both our problems. tirework should know the kind of employees they have I can't thank them enough for helping us get back on our way!

Came in for an oil change. An hour later, they came out to tell us we needed a new battery (under…read morewarranty AFTER we told them we bought it here) then back breaks & rotors. Said an hour & 1\2 at most. Over FOUR hours later, they were done. Went to that car wash and they had put our windshield wipers on WRONG after they removed them to replace the battery. Now we're back waiting AGAIN!!! S0 DONE!!

TIC has always treated us right. They are upfront and honest. They always try to fit me in for my…read moreconvenience and have always done top notch work!

AWFUL customer service…read more A liar full of empty promises. I highly recommend taking your business elsewhere.