It's one of my biggest regrets as a mom. I actually have nightmares about trusting these people unfortunately. 2 stars because they were nice but we felt like everything was standard procedures even on serious issues. Then you have to demand attention or find someone else. I still feel sick to my stomach thinking that I brought my child here. Trust your instincts as a parent. read more

We feel incredibly fortunate to have Dr. Branco and the entire team at Tamalpais Pediatrics to care for our two kids. They educate us about best practices for feeding, sleeping, general well-being, and sickness, which start at the hospital when they are born and continue throughout their childhood. They have two wonderful lactation consultants, Cherie and Brenda, who provide in-office care to parents needing extra guidance along their breastfeeding/pumping journey. The level of care that they provide is next level. You can tell that everyone at their office truly cares about the health and well-being of your children above anything else. When our kids are sick over the weekend or after hours, they always have someone on call to guide us on what to do. If you want the best care for your children, we highly recommend Tamalpais Pediatrics!! read more

We've been going for a year now seeing Dr. Erin Heath who is wonderful. My very shy 2 and 5-yr old both felt at ease with her since the first visit. So patient, thorough, and calmly goes through all the questions with the kids. Both receptionists/schedulers at front desk are friendly and accommodating, even when there was a confusion on one appt time, they squeezed us in. The poor reviews mostly seem to do with billing issues. read more

If you are looking for a professional and tailored practice to your child's needs, I would suggest looking elsewhere. My children were both patients at this practice for several years and I found our care provider (Dr. La Barbara) was always very rushed in her appointments and offered a one step approach to all issues without having an open mind, nor having knowledge of proper diet/nutrient to maximize our children's natural health. For example when one of our children was suffering from digestion/constipation, the only resource she knew of was Miralax vs. offering natural alternatives such as prunes, magnesium, etc. which we had to discover on our own. Our greatest disappointment in Dr. La Barbara and the practice was how they poorly handled/reacted to us exploring seeing a different provider. Once I had told her about it, she followed up with a dismissal letter very quickly for us seeing a new provider, which I was honest about. Furthermore she was so upset with us that she went as far as to call the other practice that we had seen to give her two cents about it. It was very unprofessional and care providers are suppose to put their patients first, as oppose to their bruised egos. There is a conduct of sending dismal letters and this does not fall under that conduct. A Dr. is suppose to talk to the patient and try to resolve any conflicts. I would strongly caution anyone seeing this particular Doctor at this practice if you must go here, due to insurance reasons. read more

I called looking for information about Dr. Santucci and man answered and as I was speaking he cut me off and told me they were on lunch until 2. He did not care to listen to what I had to say and came off so rude by cutting me off and disregarding anything I had to say. Sorry Dr. Santucci you lost a future patient thanks to your team. After reading your reviews it seams like I'm not the first that has had this happen to. Phone call placed on 1-27-17, 12:39 p.m. read more

Dr Lee is fantastic as well as the other Doctors and staff. Nothing but good things to say about Mt Tam Pediatrics. We have lots of friends who go there that feel the same way. :) read more

Not questioning their ability to treat and look after children more the fact they are clearly a business, money focused. The Doctor in question was very polite, professional and friendly. He was also eager to suggest my child take a test even though he himself stated there would be no real advantage in doing so other than confirming my child had a cold. At no point did he explain the test would be expensive. Once we received the invoice I rang up the billing department and a person named Megan was not interested, her attitude was insensitive and unhelpful to say the least. Very disappointed in that. I don't like posting negative reviews and have never done so before but feel necessary in doing so here. As said they are clearly business/money focused. I feel they have a responsibility to explain costs before genuinely encouraging none essential tests/treatment. read more

Our daughter's doctor is Dr. Branco, and he is amazing. He is so knowledgeable and unbelievably patient (I am a new mum), and he never makes me feel like my questions are silly. He is so reassuring and thorough. We have also seen Dr. Lee there and he is great too. I just love Joanie (one of the nurses there) and the rest of the office staff - they are always so friendly and helpful. I know they are super busy but they do not make you feel that way. read more

We were with Dr. Martin Joffe for many years before he retired thus forcing us into Tamalpais Pediatrics. While I do like Dr. Santucci he is very rushed in the visits even more than a kaiser doc. I also work in healthcare. I must say the billing department is horrible and RUDE. My co payments were sent to collections (normally we prefer to pay at our appt) and the collections company could not find my account. After months of trying to pay them they found our account, we paid in full immediately and now Megan in the billing department is denying us service for wellness visits for our young children. You have got to be kidding me. We even offered to place a card on file so there will be no future confusion. She was rude and frankly this is absurd. read more

Very rude patient management. They hang up the phone on me b.c. I was asking questions . They came up with rules with no explanations. Sorry they re the only large practice in that area. read more

Dr John Lee is hands down the BEST pediatric doctor in Marin. My daughter had a variety of non-life threatening medical issues during her first two years of life so we spent a fair amount of time at Tamalpais Pediatrics. During one horrible three week period of illness with my daughter Dr Lee called me EVERY day to check in on her and answer my many questions. He even called me on the weekends and his day off because he genuinely cared and also wanted to make sure that my husband and myself were also doing ok dealing with the stress of having a sick child. He has always gone above and beyond and in this particular instance he spent a lot of time consulting other doctors and colleagues to make sure he had the best information possible to deal with our situation which speaks volumes. I can't possibly say enough positive things about Dr Lee and the other doctors at Tamalpais Pediatrics. I might also add that my kids LOVE him and are always excited to go visit him for well baby appointments. When we sing "no more monkeys jumping on the bed" my daughter sings "Mommy called Dr Lee and Dr Lee said, no more monkeys jumping on the bed.". So grateful to have a caregiver that genuinely cares and takes a tremendous amount of pride in his work. read more

We love Tamalpais Pediatrics and our children's doctor, John Lee. Like other reviewers have found, with their doctors, Dr. Lee is patient, listens and addresses concerns we have about our children's health. I don't know if all pediatricians will come to the hospital to meet the new baby, but Dr. Lee has come to see both our daughters after they were born. We've seen Dr. Branco when Dr. Lee was unavailable and were relieved to see he and Dr. Lee are very similar in bedside manners. Crystal Cox, the PA, is also a dream. She's warm and very easygoing with our young children. I've no problems having her see the kids when one of the MD s are not available. I'm sorry to see Deana S. did not have a good experience with the receptionist, but I have to say that I've never had any problems with any of the staff. They are all professional and very caring with the children. 5 Stars! Thumbs up! read more

I don't write reviews very often but given the consistency of the greatest medical care along with Customer service for not just once , twice or three times but years has compelled me to do so. This review is about the culture and tradition of great care by tamalpais pediatric which comes from the top down approach and individual care in its truest sense. Of course we care so much about our kids medical care as well as how we are being treated. Being in the profession as well as having gone to many many doctor's offices, I know the difference between Medicare care, average and outstanding. This medical practice is outstanding and a jewel. Dr Branco is truly exceptional along with his outstanding nurses and support team of receptionists and team members. You will be truly impressed and amazed. This practice should be a model for what great medical care and support team should look like.which medical office gets back to you minutes after you call them and keeps getting back to go five times in the same day to make sure you are cared for? I wish that I could be seen by this practice myself. Sadly they are pediatricians. Thank you to you all. read more

Talmapais Pediatrics is a business and will treat you like an invoice. I had an issue with an invoice and they dismissed my daughter from their practice after treating her for 5 years. Dr. Jeanette White wouldn't even return my phone call to discuss it. While good and competent doctors, this practice doesn't see you or your family as patients or people. They see you as an invoice. Very sad and heartbreaking for my family to have to find someone new to treat our daughter. Shame on them. read more

My wife and I drove 20 miles today and brought our newborn baby to this office and we were sadly disappointed. Although Dr. Santucci was very kind, gentle, and professional, his staff did not make us feel welcome. It seemed as though the nurses had no passion. It seemed like no one other than the doctor enjoyed their job there. We were in and out of the office in less than 15 minutes and the office was empty. It felt like we were rushed in and rushed out. I forgot to bring an abundance of diapers and when we brought it to the attention of one of the nurses she gave us a single diaper (which I ended up using right then and there). Unfortunately we will not be returning to Tamalpais Pediatric and I certainly would not recommend them to any friends or family. read more

Megan the woman in the billing office is an unethical person. I've been going to this office since my son was 4 and because of a miscommunication between the insurance she dismissed my children and refused for my son to see the doctor because he's sick. She stated that I did not communicate with the office, but I did call the office back and in the negotiation of the bill. Disgusting and unethical way to do business. I will tell every single friend of mine to stay away from this place. read more

If you are looking for a safe, friendly and professional office to bring your little ones, please stay away from this office in Novato. I thought I was the only one but in reviewing the feedback of others-many people have had issues with billing and customer service at this office. Stay away from this office. They have been extremely rude and unprofessional. I have never had any issues with a medical office before and have never submitted a negative review for any service in my life time. I have only posted when I have received exceptional service. It upsets me to leave such a bad review. The doctor was okay but the office staff were very rude to me. Like others who have posted about this office, the office staff (front office and billing) spoke to me in a very rude manner when I had questions. One of them yelled at me and hung up on me when I called. I was nothing but calm and professional with her and asked her to do the same. I asked to speak to the Executive Director but never heard back. We are living in such uncertain times during the pandemic and having a supportive medical office with a team who is supposed to take care of our children is imperative. This office did not deliver sadly. I cannot believe the billing staff/reception are still employed there based on the reviews. I would look elsewhere. read more

I love our son's doctor, Dr. John Harvey. I interviewed seven pediatricians in Marin County and knew I wanted Dr. Harvey to be my con's pediatrician. I can't say enough good things about him. He LISTENS, is patient, answers and asks questions, is compassionate with our children and he doesn't push his beliefs on you. I actually enjoy the time I spend there! The staff on Fridays (the day I go) are so pleasant - funny and happy! You and your child(ren) will be so happy if you choose to come to this practice. read more

The pediatricians at this office are fantastic. Drs. Lee, Branco, Heath, Santucci, are stellar. Their ethics are the highest and their dedication never wavers. I saw a review about being cut off, the person must have gotten the answering service. The office is closed at lunch so the very busy answering service may be expecting to just take a name and # as they are not qualified to sort out the details of your needs. Of course, if you have an emergency just say so, they will expedite it. read more

This receptionist does not appear to be working here anymore. We are now very pleased with the care we receive at this office. :-)

This is my first review and I signed up just so I could make it :) I LOVE this practice. It's been amazing. I had a minor emergency and my son's regular pedi (who was far away, pushed her beliefs on me, made me feel stupid for not wanting a certain vax,etc) didn't have an opening until the next day so I googled local pediatrician's and found this office and it happens to be about 30 second from home which is awesome. They got me in the same day. I saw the NP Crystal and she was so incredibly nice and helpful. The next time I went, we saw Dr. Lee and I was sure I would want to change him to our PCP...and then I finally met Dr. Harvey (our assigned pedi) at my son's well check and he was fabulous, too. I stuck with him and he's been nothing been great. I have never had a single bad experience. The front desk is so nice, the nurses are amazing and the dr's there are all wonderful. I am excited knowing I won't go through the agony of finding a pediatrician again when our new baby comes in 6 weeks. read more

Both my son (15) and daughter (4) see Dr. Lee. I can't say enough about him! He relates to both my children and has them both at ease. The care is personal and he really takes the time to know them. I feel 100% confident that my kids are getting the best care out there! read more

Dr. Jeanette White is extremely patient and kind with kids. We always appreciated her for her ability to listen and communicate. She is extremely professional in her approach. Office premises are clean and front office folks are friendly. read more

Only had one visit at this point, being new to the area, but so far loving this office staff and my sons doc, Dr. Santucci. Staff is on top of things and nicely communicative. My sons doc is a great listener, proactive, and just all around great for us. Highly recommend this pediatric office! read more

Let me first say the staff is friendly & the doctors all seem knowledgeable and caring. BUT, if you have any opinion about your child's care that deviates from what they believe is "best", they will shut you down. Don't want HEP B yet? Too bad! Your baby isn't gaining enough weight? You MUST put her on formula! If you don't care to have a say & believe doctors know everything, you'll do good here, but if you want a little bit more control, look somewhere else. read more

I called because my daughter's pediatrician went out of business and I was looking for a place close to my home. I called and explained the type of insurance she had, I also explained that my daughter was a special needs child and I that I would like a female pediatrician and gave the name of the Dr. that I would like. They said yes she is accepting patients and the type of insurance we had. I called her old Dr. office for records and sent them to Tamalpais Pediatrics then the following week I came into the office (taking time off work) and filled out all of the paperwork. On my way home I received a call from their office and the woman explained she would not take her because they prefer not to take the insurance she has. I told her I already called and she was accepted and I also am having her records forwarded and that I filled out all of her paperwork. She said she only has to legally accept that insurance if a current patient changes to this insurance and ended the call. I was not happy and called to speak to a supervisor and the woman put me on hold after I explained what happened and she came back and told me the woman I spoke to had talked to me three times and told me they would not take my daughter???? Seriously, I do speak English, I was clear when I called and the woman was a bold face liar I had only talked with her after I jumped through all the hoops. Not only did I take time off work but had to be treated like this.. Horrible place. I really should ask if they didn't want her because of her special needs because they said it was originally OK for her to be accepted!! read more

We love Dr. Lee but make sure you pay your co-pay by check. We have always paid our $10.00 co-pay in cash and now we are being billed for the co-pay for three appointments. Who keeps $10.00 receipts for 6 months? read more

We just started coming to this office after moving to Novato. Our doctor is fantastic so far and couldn't be happier on that front. The front desk staff on the other hand is less than desirable. There is one particular woman who I don't think I've seen smile once and is just plain unfriendly. I dread interacting with her on phone or in person. The staff in greenbrae are much more pleasant and what you would expect in a pediatric office. Bummer the staff isn't great, but the doctors and nurses are wonderful so far! read more

We Love Dr. John Harvey.!!!! He is so good with my kids! He always takes the time to answer my question and doesn't act like he is in a rush ....he is so helpful!! Wish I had a doctor like him when I was a kid!!!! read more

We switched to Kaiser because it was cheaper then decided to just pay the money to go back to Dr. Lee because he is so great. I absolutely love Tamalpais Pediatrics! Dr. John Lee is the most kind, patient, loving doctor you could ever ask for. Crystal Cox is amazing and Joanie is quite possibly the best nurse ever. I always leave the office with a big smile on my face (even after shots). read more