My dog is a patient here at Huron, she sees Dr. Evans. We've been at Huron for 6 years now and I…read moredon't picture myself going anywhere else for my pets. I appreciate the divided lounge for cats and dogs, and the friendliness of the front desk staff. You can tell that the people that work here love animals. My dog is a little nervous but they are so kind to her and give her pets and treats to make her comfortable. Also, this location is super clean. No fur balls on the floor, the reception area looks like it's cleaned daily. I also appreciate how much bigger the new clinic is compared to the old one on beacon street.

I've been going to Huron for nearly 20 years, visiting both locations, even before Dr. Ulrich…read morebecame the owner. He's by far the best vet, and his associates, front office staff, and techs are just as amazing. He's a true cat whisperer--attentive, patient, and never makes me feel rushed, and my cats can feel his love and care. When it comes to the hardest decision any pet parent has to make, he and his team approach it with remarkable compassion.

Dr. Kristie is everything you could want in a vet. She is kind and compassionate and patient. I've…read morebeen bringing Kona here for six years, since she was a puppy. I'm so happy to have found a low stress facility that is flexible with procedures and processes to make things less stressful for your pet. They don't have a waiting room so you go right to the exam room. You can also wait in the car until the vet is ready if your pet is particularly anxious at the vet. Additionally their exam rooms are very comfortable with couches and dog beds rather than exam tables and hard chairs. We love the staff and the clinic!

I have been taking my two dogs to Heal Veterinary Clinic for over seven years, and until now I had…read morenothing but positive things to say about my experiences there. Recently, I called to reschedule two appointments--one for June 29 at 8:00 a.m. for one of my dogs and another for July 10 for my other dog. On June 29, I drove 1 hour and 20 minutes from the North Shore to Watertown for the 8:00 a.m. appointment. When I arrived, I was told by the front desk that there was no appointment in their system and that they could not see my dog. It is possible that I missed the email confirmation, and if so, I accept responsibility for that. However, I know I scheduled the appointment over the phone, and what disappointed me most was not the scheduling error itself, but the complete lack of willingness to help resolve the situation. I explained how important the appointment was, yet the receptionist was dismissive and unhelpful. Rather than trying to accommodate us or offer a reasonable solution, she simply suggested that I come back a few hours later or on another day, despite the fact that I had just driven 1 hour and 20 minutes to get there. I also felt that the staff made it seem as though the mistake was entirely mine. To make matters worse, I later learned that the July 10 appointment for my other dog had also been canceled without my knowledge or authorization. I never requested that it be canceled, and no one contacted me to confirm or notify me of this change. After being a loyal client for more than seven years, I expected much better customer service. Mistakes happen, but what matters is how they are handled. Unfortunately, I left feeling that my concerns were dismissed rather than addressed. Because of this experience, I no longer feel I can trust this practice with my pets' care. My advice to anyone scheduling an appointment by phone is to ask for the name of the person you speak with. It may save you from making a long trip only to be told that your appointment does not exist.

Not for vet reactive pets…read more Prior to this month, I was satisfied overall with Porter Square Vet despite some mild issues, primarily around communication. I don't generally publish complaints but due to the vets unwillingness to discuss their errors, I feel obligated to warn any pet owners with vet-reactive dogs. When I moved to Somerville and brought my dog to Porter Square Vet, I was transparent that my dog is vet reactive. I mentioned that he doesn't like the vet in general but that he doesn't tolerate exams. I also mentioned that I had previously used a fear free vet who was willing to do sedation for annual exams / as needed to ensure adequate care. I was told we could consider that if it proved to be necessary. At my dog's first exam with them, I was given recommendations for dental hygiene products, which i purchase and utilized. At his last exam, I specifically asked about dental cleanings, as I had noticed a good amount of plaque build up on my dogs teeth when I was brushing them. The vet looked at my dogs mouth briefly and I was told it was necessary at that time. I brought my dog in this month due to non-specific behavior changes as well as some dietary issues and worsening bad breath. The vet offered a dental cleaning/check, which I agreed to. The procedure overall went fine, but I was told my dog had significant periodontal disease and that they had removed 14 teeth which was confusing considering I was told a dental clean was not warranted just 5 months prior. Upon voicing my frustration, I was told "the vet was unable to exam his teeth due to being muzzled for the exam." My dog requires additional vet care for which I sought a different practice since Porter Square Vet was unable to develop or follow an appropriate care plan and Porter Square Vet has now opted to ignore me.

They were OK when our cats were healthy and seeing Dr. Werlin, but now that she has left, and we…read morefind ourselves in more critical situations, the medical advice is worse, and they think nothing of costs. They often contradict themselves. For example, they said that stressful situations could kill a cat with a heart condition and so we should never put him in any stressful situations. Then, they said we should take him to a cardiologist (outside their office) twice a year for monitoring. Those are by far the most stressful experiences he's ever been in. Later, they prescribed him a medication in the form of pills that we were to split in half. We were to give him half at each meal. After we ran out of the initial prescription, we wanted them to be delivered. They push people to order medication through Covetrus, rather than Chewy or anything else because they make more money that way (https://covetrus.com/covetrus-platform/prescription-management/online-pharmacy/). So, we tried that. They would not approve the original prescription, and instead asked to buy tablets. They were adamant about that, but those actually were not available on Covetrus. Instead, they said we should get these compounded pills instead of splitting the original-sized pills. The compounded pills are eight times more expensive. We already pay a lot for three other cat medications and could use a break. When I asked to talk to the vet tech about this, the admin said they wouldn't talk to me. In short, something is wrong there. They often don't agree with themselves, and they're not really there to work with you to care for your pet; they're there to get you out of the way.

This has been my 3rd attempt to get my dog scene on a Wednesday. Today I arrived at 12:29 ( an…read morehour and a half after they opened ) and the sign said that they were not seeing any more pets today.There were only 7 folks with their pets still to be seen. They advertise that they are open from 10-4. Perhaps for Wednesdays they need to state that they are only seeing 20 pets and then they are done. Very disheartening as I left work early to get there.

If you have the time and patience to wait in line it is so worth it. The people that volunteer at…read morethis animal clinic truly love animals.

I am so grateful for the incredible staff at Cambridge Cat Clinic - kind, understanding, and…read moreincredibly responsive.

I was super excited to see a veterinarian in the area - especially a cat only business! Scheduling…read moreonline was fine. Receptionist confirming the appointment was lovely. What wasn't lovely? The vet. She was a hostile woman who appeared to be frightened of cats. She had never heard of national, name brand cat foods like Fancy Feast, Purina, etc., and recommended Hill's and other prescription brands that my cat didn't need. The vet is an angry, money hungry woman. Avoid.

We're so happy we got an appointment at Arlington Animal Clinic. We heard about them from a friend,…read moreand we got set up with Dr. Snead. She took such good care of our new puppy. We were told he wasn't stressed (he's a very calm little dude), and when he came out he was his cuddly care-free self. We were called 48 hours later with updates from some tests and easily picked up prescriptions that day! Additionally, the vet techs who answered my phone calls patiently explained everything to me, and was very kind and understanding that my partner and I are first-time dog owners. All around we've had a lovely experience and we cannot wait to keep taking our little pooch there!

Arlington animal clinic is about two blocks from my house and very convenient so obviously I take…read moremy dog there. She doesn't seem to be afraid to go there, and the care we receive is always fine and professional although we don't have a specific vet we see. It is on the more expensive end, but I will continue to take my dog there because of the location.

We have been loyal clients through more than 36 years and three cats. Yet today we were "fired" by…read morethe staff for being 10 minutes late (due entirely to horrid rush hour traffic on route 28) and objecting to their refusing to see our cat due to their "policy" of not allowing what they delightfully called our "tardiness". What is this, second grade? We adore the vet (Kathryn Peabody), but the staff and administration have become more and more difficult over the years. Our cat is horribly averse to carriers and drives, so it takes two of us and lots of sneakiness to capture her. The only reason we made this appointment was because she has taken to peeing outside her box and we were worried she might have a urinary tract infection. Yet they flatly and repeatedly refused to even consider checking her over quickly, although there was no one else in the waiting room and no one on either of the exam rooms. This was the last straw for us as well as them. We're out, and suggest you think three or four times before going there.

Amazing people very professional, I recommend them to…read moreanybody in the Somerville area. They really took good care of me soup to nuts.

We had to bring our 5-year-old, 15-lb Pomeranian to the clinic after he started gagging and…read morevomiting bile--possibly from eating something questionable around Central Square. From the moment we called ahead to say we were on our way, the staff were incredibly responsive and ready for us when we arrived. They quickly assessed the situation, diagnosed the issue, and carried out the necessary procedures. The clinic itself was very clean, welcoming, and well equipped. Dr. Estes explained everything clearly--what was happening, the prognosis, and what we should do next. The techs / nurses--Kim Nguyen, Kendra Baker, and Jennifer Ducharme--were also wonderful: professional, patient, and very caring. They were attentive throughout the entire process while our Pomeranian was undergoing sedation, and you could tell they genuinely cared. I'm sure they see situations like this every day, but they still treated our dog with the attention and care he needed. Small things like that matter. These are clearly very capable people who could work in many different fields--including human medicine--but they choose to care for pets, and it shows. I would absolutely recommend this clinic and would return again if needed. My one tip: call ahead so they can prepare for your arrival.

They are very detailed to an emergency. My pet needed imagery they don't do that. They did do an…read moreultrasound right there. Everything is out in the open and I appreciate that.

Dr. Becky was so easy to work with during a very difficult time. She replied to emails with my…read morequestions within a day. When she arrived for the at home euthanasia appointment, I was very upset, but she was so calm. She explained everything to me, and was so gentle with my cat. This isn't the happiest recommendation to make, but I would recommend Autumn Care and Crossings if you need a vet for your pet's end of life.

Dr Becky was an angel during a most difficult event. She provided support while we were navigating…read moreour 17 yr old terrier's health decline. When the time came, Dr Becky provided in-home euthanasia that was the most compassionate and peaceful way to say goodbye to our sweet old guy.

I had had Dr. Parent visit my vet-averse cat on several occasions but most recently it was for a…read moremore dire reason. My cat had stopped eating, was isolating himself, and it was clear that a variety of circumstances were catching up with him. Even in the midst of my own struggles I was so impressed with how once we arrived at the decision to euthanize, Katie became a compassionate caregiver for me as well as the cat. I will always be grateful for how she helped both of us through the experience.

Several years ago my cat Carson was euthanized at the vet's office and I've always regretted that…read morein her last conscious moments she was scared and stressed. This time with my cat Joyce I hoped to find a vet who could come to our home. I was so relieved when Dr. Parent answered the phone and was available, especially so close to the holidays. I was anxious and dysregulated but she was easy to talk to and respectful. When she arrived at my house, she was thoughtful and prepared; she took such good care of several things that I hadn't considered. I carried him upstairs, he got a shot (which he didn't love but I think it was just a quick prick), he rested in bed with me against my leg and I pet him in his favorite spot between his shoulder blades while I talked to Dr. Parent (I have read that they are comforted by hearing the sound of your voice), soon he fell asleep, and then few minutes later he was gone. Selfishly it feels unbearable to be without him but I know he is no longer suffering. During our last difficult days together I promised him I would make sure he felt better as soon as possible, and his final moments in life were painless, comfortable, peaceful, in his home and resting in bed with me. I am grateful to Dr. Parent for making that possible. My hope is that other people in a similar situation with their pet will be able to find her the way I found her which was through these Yelp reviews.