Glad I chose to get my tires replaced at San Mateo Tire & Brake! The mechanics there are friendly…read moreand helpful. I had to replace my two front tires. I called in and they gave me options for tires. I chose and they ordered the tires. The tires came within 2 days but I couldn't come in until 2 days afterwards. I ended up missing my appointment time by 45 minutes. I called and asked if I could still come in. They said no big deal and to come in whenever. It took them around 40 minutes to swap out the tires. Because there isn't a waiting room, they brought me a chair so I could sit outside while the weather was warm. They were listening to music, chatting and having a good time which made the 40 minutes go by. I'd definitely recommend this auto shop for anyone who needs their car repaired or tires changed!

Quick, efficient, and trustworthy…read more As a woman, going to an auto shop can sometimes feel intimidating--but that wasn't the case here. Bert was honest and straightforward, only doing exactly what was needed. I came in for an oil change, and that's exactly what I got--no upselling, no pressure. They also offered helpful advice for when my car reaches the 80,000-mile mark, which I really appreciated. I did an early drop-off, and my car was ready by lunchtime. The convenient location near my work made the whole experience even better. I'm grateful to have found a place I can trust with my Wrangler!

This review is meant for a full set of tire replacements on 10/29/2025 and subsequent warranty…read morereplacement for driver side rear tire on 1/19/26. Invoices are attached highlighting the staff that helped as well as things I felt were important to highlight. Basically: the price-matching and the hassle-free warranty replacement (since damage was deemed irreparable). What isn't shown in the invoices is how attentive and considerate Mauricio (red shirt) was during my warranty replacement visit. Highlights: (1) he put my car in the system such that I would be immediately next in line as soon as the replacement tire came in, (2) spent considerable extra time with me to diagnose TPMS (tire pressure monitor) issues after the replacement, and; (3) made sure I had face-to-face contact with another red-shirt member (Sebastian) in case my TPMS issues were unresolved when Mauricio is not present. I did want to mention that it was extremely busy when I came in. It took me some time to actually get to talk to Mauricio specifically, but his professionalism was worth the wait. Lastly, I wanted to give a shout out to the technicians that actually serviced my vehicle on 10/29/25 and 01/19/26: those guys did fine by me. PS: Mauricio was right; driving a few miles fixed my TPMS issue. PPS: With the amount of construction in Millbrae and Burlingame, I'll probably see these guys again--when I do I'll be confident I'll be taken care of well.

I dropped off my car at noon. I was told it would likely be done around 4:30 but was asked if it…read morewould be OK if it took until closing time which would be 6 PM I said yes. I went back around 3:30 to see where things were at and to wait around for my car since I didn't have anything better to do. They had a line of 28 people waiting for their cars to be worked on. They were telling everybody, all 28 of those cars, that they would be done by 6 PM. There was a guy who came in to check on the car that he left yesterday, they told him his car would also be done by 6 PM. I believed them 0% that my car was gonna get touched this evening and I drove away after wasting nearly 5 hours, at 4:45, with a screw still in my tire. editing this at 6:40 the same day, they called because they were finally ready to begin service on my car. lmfao!

Dear Big O Tires San Mateo Management,…read more I am writing to share my appreciation for the excellent service I have received at your San Mateo location. I have been bringing my vehicle to this shop for my last five oil changes and inspections required for ride-sharing, and each time I have left completely satisfied. Your team is professional, knowledgeable, and consistently goes above and beyond to make customers feel important. I especially want to highlight Alonzo; he always ensures that I am well taken care of and provides a level of service that is truly impressive. It is clear that you have a great team of hardworking individuals who take pride in their work. I will continue to bring my business to this location and recommend it to others. Best regards, Vernel Primus

Very dishonest business. I came in wanting help with a flat tire. Rodrigo said my calipers were…read morerubbing against my rotor and needed an immediate $1.5k fix. I wanted validation of that first. Rodrigo came out to show me and was making up all sorts of stuff like feel the grooves, it needs a replacement. Still not convinced as I wasn't getting a straight answer to how many mm are left with proof, I went under the car and took this picture. There is more than 50% left, about 70% of a full pad. The little low pad warning visual helper notch is still there as well. Are the clerks incentivized to make one time sales over running a honest business? Please make good win-win long term decisions for yourself Big O. I appreciate the tire repair but not the dishonest upsell. An honest gauge of where my brakes are with a plan to follow up would have made the sale, not lying repeatedly and dodging my validating questions. Thanks, a local nearby would-be regular customer

Why get ripped off at the dealer? Get your routine maintenance or repair done here for a reasonable…read moreprice! Stress-Free Auto Care provided efficient service at an honest and reasonable price. They also did not try to sell me something I didn't need. I will definitely come here again.

Best auto care shop I've ever been to! The technology they use is very efficient and modern (text…read moremessages, emails of all notes and invoices, real time updates, etc). Nick was very professional and kept me updated on my car! The whole process was so easy and truly stress free. Would highly recommend!

Carlos was so adorable and helped me get new tires on my bright pink prius. Will be coming back!read more

Found this place through research as I was in need of an alignment and TPMS sensors. Gave a call at…read more9am on a Friday morning to see if an alignment was possible as I've been to two shops beforehand (acevedos who couldn't do it cause they didn't have a tool for my lowered car & agundis who couldn't do it as their tech was ooo). Carlos was honest on the phone saying they might not be able to do it because it was lowered and may not fit, but told me to swing by to take a look and confirm. I arrived at 930 and got my vehicle started on at 940am. Before starting, Carlos gave me his diagnosis trying to save me money for something that may not be needed, but I proceeded with it (my TPMs light wasn't on, but I got new wheels the day before and wanted sensors on all of them). Picking up my car, Carlos said he'd drove my car around the block 3 times to ensure the alignment was all good. Carlos was honest and consultative on the phone, and was the same in person. Recommend Carlos and Moe's tires. Honest, fast, and do great work! Glad I stumbled upon them!

Super incredible service. I found these guys through Reddit and needed to get my brakes replaced…read morelast minute. I called in today, and they asked me to come by first so they could properly diagnose the issue. They inspected both my front and rear brakes and confirmed that the grinding noise was coming from the rear pads. They were completely honest and let me know my front pads still had plenty of life left, instead of trying to upsell me on parts I didn't need. After confirming the issue, they ordered the parts, which arrived within about an hour. Once the parts came in, they knocked out the brake job in just 30-40 minutes. Super fast, transparent, and professional from start to finish. They also topped off my fluids and filled my tires, which I really appreciated. They walked me through everything and showed me exactly what was going on, which made me feel like I could truly trust their honesty--unlike some other shops that might try to say you definitely need new rotors or extra work done. Very fair pricing as well. I couldn't have asked for better service. If you're looking for a trustworthy shop, come support this small business--they clearly know what they're doing. I'll definitely be coming back here 100%. Thanks again.

I always pass by since I work near and always notice the AE86 since that was my childhood dream…read morecar, but since I got to do smog checks on my cars, I found out they do it too and ever since then, I took multiple cars here for smog check for reasonable prices. I also did Differential Fluid on my GT86 since I don't want to deal with lifting up lowered cars and they finish it before quote time! Wally also a great guy and know what he's doing for sure, coming from someone in automotive schools. Keep in mind if your older than 2000's or lack OB2, you might need to take to different places but other than that, I would recommend coming here for quick smog checks or other basic maintenance.

Needed an oil change before a trip down south, and Jacob made the whole process quick and easy even…read morewithout an appointment. The shop was very busy, but the front desk still provided excellent customer service. Really appreciated how smoothly everything was handled!

Second visit to this location. Friendly customer service. Efficient same day service .read more

We had bought tires there and they had good selection and prices and I waited there in their lobby…read morearea with chairs. they were professional and kept me updated and also have text status function in case you don't wait there. Few months later I got a flat due to screw in tire and they fixed hole for free and said if tire had needed replacement that would have been free. Worth it !

Updating my review. Much better experience this time. Ordered the Tesla TPMS sensors on my own…read moreand scheduled the appt online. I arrive at the store about 10 minutes early and am able to check-in right away and hand off my key. They finished the work sooner than expected and contacted me. This was what I expected the first time. Everything seems to have been done right, so happy with the results. For this visit I would give them five stars out of five. But because my time was wasted the first time (and was completely avoidable) I am giving them a score that is the average of the two visits. I held off on providing an update as there was an issue with the TPMS sensors that took a while to resolve. But this turned out to be a Tesla thing and unrelated to any work that this store did.

Came across a flat tire on a busy Saturday afternoon. Drove to a few auto body shops in the area…read moreand Rafa's was the 5th location. Gentleman picked up the call and told me to swing by, it'll only take about 5-10 minutes to get it the tire patched. Upon arrival, I pulled up to the entrance and he immediately started the process. Tire was taken off, found the nail, patched quickly and inspected once more before putting wheel back on. Whole process was quick, detailed and thorough. $30 for a quick patch and service was friendly. Unfortunately, I forgot to get the employees name but thank you so much for helping out that day!

Came in Saturday morning for a slow tire leak. The team at Rafa's found the nail and fixed it in no…read moretime. Watching them work was like seeing a great performance--fast, skilled, and professional. I was in and out in about 20 minutes. Highly recommended!

Our car had brake and alignment issues. Guiselle and team assisted us in diagnosing the issue and…read moreassisted in ordering the parts needed for the car. She also gave us service discounts. They are great to work with and I would recommend them to everyone to bring their cars to their shop. Hi Guiselle and wheel works team! Thank you for your help in repairing our car.

If I could give minus stars I would because Brandon is a rude price Gouger money hungry person…read more Everyone was super nice and helpful and Even tho the work took 10 minutes to put on a battery cable on my old car Very easy to get to right on top I understand they have to charge but $220 to install battery cables took literally 10 minutes so I asked to lady for a discount she said sure just give us $180 but Brandon got super pissed off and told me not to talk to her when she was the one who initially check me in she is a store manager he was pissed off because she was giving me a discount So beware of this place unfortunately because of Brandon