Having traveled globally for over 20 years, I would call this a four-star hotel at best. The pros…read moreinclude the location and the lobby/pool/restaurant spaces. It's in a tourist-friendly part of town, easily walkable to restaurants and local attractions, and it has quite a lovely main entry, bar, and pool patio. But the hotel itself has major drawbacks both in service and room quality. I experienced a laissez-faire delay in my check-in (with my keys lying visible on one person's desk but no updates given to anyone else on staff, despite my repeated inquiries), which was not particularly appreciated after a long-haul journey, and the layout of my room was narrow and unpleasant. The bathroom was not a separate walled-off space but instead a glass cubicle within the main room, just feet from the bed and tight on space. Inside the bath cubicle, to achieve privacy it was necessary to close the door on the glass wall and then draw velvet curtains from both left and right. In using the shower, it was not possible to utilize the drying mat provided or reach a towel easily, as the glass door to the shower opened out toward the sink, hitting the mat and making it impossible to reach the towel hook. Drainage at the shower was also a little iffy. The toilet area involved yet another glass door, again making privacy an issue and further truncating the space, with all three glass doors opening in toward the sink. It was quite difficult to use the facilities at night without waking a partner in the room (since turning on a light in the glass-wall cubicle was not viable). The room itself had a bit of Old World charm -- a bit outdated in style and tired from wear but attractive overall despite missing basics such as larger nightstands, a clock, etc. While there are surely beautiful suites to be had at the Faena, the standard room falls short and, unfortunately, feels a bit substandard instead.
