If you've an alternative to here take it; if you're committed here then take note. I'll leave the worst aspects of it to the end. This review has to be reduced as it was over Yelps limit so it may read disjointed.
What they do very well is take your money - as a guest you'll have paid for your room before you even get there; don't expect an email to tell you once your hard earned is taken.
It's hit and miss with rooms. All were really hot which isn't a criticism, we had a coffee machine, our son upstairs didn't. Another son had a fridge in his room but neither of us did.
Our bathroom toilet flushed occasionally, the shower door wasn't flush so didn't close properly. There's nowhere to hang clothes in the bathroom.
A pint of beer is €7. Two 200ml mini bottles of Diet Coke and a 330ml Heineken beer is €14.10 (£12.31). I heard reception staff being challenged by a guest claiming that they'd been charged €26 for two bottles of sparkling water.
The tea and coffee each tasted yellow label grim and fresh milk was rationed. Similarly the savoury food morsels sporadically given to guests on arrival - one fish-based likely tuna (maybe paste) was rancid. I didn't eat two and regretted eating one.
Wedding meal: the demitasse of tomato & red pepper was 5 star delicious as was the mini loaf and whipped butter side. The pre - frozen duck confit wasn't confit.
Confit means slow-cooked in duck fat until the meat is meltingly tender, then the skin crisped to golden perfection. This wasn't: the duck meat was tasty 2 stars, but dry and the fat was flaccid, tacky and awful.
The pre frozen sea bass main was tasty. A good 3 star but again the crushed baby potato and accompanying ingredients were over-salted and clashed with the delicate fish: no stars. The vegetables - carrots, cauliflower & broccoli 5 star superb.
The other equally awful main choice was pre frozen pork belly which was grim as it wasn't rendered so the cook served flaccid fat accounting for half the weight of the unpleasant to eat meat portion: 1 star. The sticky sesame was invisible.
The brûlée was 5 star perfect - it didn't need the pistachio sweet bread.
It is shocking to say that staff will steal drinks and lie to guests.
We heard guests being told that there was no more wedding cake after it had been cut by the bride and groom and some distributed, but next morning the groom asked us to bring the wedding cake home for him and we brought over 75% of the wedding cake away with us.
We were served wine with dinner. We had other drinks on the table.
We went to our room 5 minutes away to change for dancing and on return all our wine was gone, taken by staff by stealth, and on speaking with other guests this was done wholesale.
Now that's totally unacceptable and not accidental as management intentionally do this.
Buyer beware on this deliberate stealing of guests drinks that brides and grooms pay for. No stars.
One particular receptionist is obnoxious as a mask to cover incompetence.
While she claimed to have no authority on accounting matters she faced no similar barrier to being sarcastic with guests but couldn't even manage that well. I'd get rid as she is not just inept but has confused hospitality with hostility.
Next day breakfast. Awful service. Awful tea and coffee again. Staff point - blank refused guests espresso - based coffees despite them having the machine.
Orders arrived with food on the menu not on the plate (no mushrooms with some fry ups but with others) and toast had to be asked for three times in our case.
I got my porridge and main order together so the main was cold by the time I'd eaten the porridge - this happened to many other guests.
The porridge was 5 star as was my albeit cold scrambled egg & salmon. The three servers frequently walked from the dining area without carrying away dirty plates.
We eventually got toast but the server struggled to find table space for the plate. It never occurred to any of them to take away the accumulated dirty plates right under their noses. All three servers were equally, consistently, incapable of this simple thing.
I was thinking about describing the staff and management we encountered and overheard a conversation between two guests. One said that they were sour. I can't argue, in fact as I thought about it the observation is spot on. read more