We just completed a whole-house remodel with Tanner--including the kitchen, bathrooms, flooring, painting, etc.--and we are more than pleased with the outcome. The Tanner team, both Al and Bryce, are the best. For such a large-scale remodel, there are 3 important qualities we were hoping for in General Contractors, and Tanner met all 3 hands down. #1 - Flexibility: A remodel such as ours had quite a lot of changes midway, delays due to decisions that we had to make, backordered materials, etc. Tanner was very flexible and accommodated last-minute changes with reasonable cost additions. They did not nickel and dime us; instead, they focused on ensuring the end result looked good. #2 - Dealing with issues: Any remodel is guaranteed to have issues. What differentiates a top GC like Tanner is how they deal with those issues. The control that Tanner has over their subcontractors is amazing. Any time an issue arose, Al would make a call and the subcontractor would pick up on the first ring--even when we couldn't reach them ourselves. That's the power Al and Bryce have over their subcontractors. We had issues where subcontractors were pointing fingers at each other, but one call to Al or Bryce and they immediately worked with them to fix the issue together as a team. This is something I believe is extremely important in a general contractor, and Tanner came through every single time. #3 - Having your back: You need someone watching over the work and the outcome at all times. Al and Bryce truly care about the quality of the work. Al has an eye for mistakes and has literally made contractors redo work when it wasn't up to par. He genuinely cared for us and wanted us to have the best. He ensured we got the best floor tile installer, who did an amazing job with large-format tiles. He also found us THE best Taj Mahal slab that we literally could not find anywhere else. Bryce stepped in when the cabinet colors were delivered incorrectly--even though we didn't initially recognize the mistake. He worked behind the scenes with the cabinet company to have all the cabinets redone. Overall, we are extremely pleased with the final outcome, which looks amazing. We are incredibly grateful to Al, Bryce, and the Tanner team! read more

We used Tanner to replace our flooring in our house. 1800 sf. We paid them to rip out the tile and lay engineered wood (the best you could get without going solid wood which is not encouraged in AZ). We spent $26k with them. We dealt with Al and everything seemed to be going fine except when he told me "we don't have enough wood". I was shocked because he measured and ordered the appropriate amount of wood needed. He's response was "dont worry about it." Good thing I had taken a picture of the wood that was dropped off at the house as as I would have had no proof when they didn't deliver all I had paid for. Had I not had proof I believe they would have tried to charge me for more wood. Turns out they failed to deliver 9 boxes that were paid for by me. OK. Mistake are made. I moved on. When we had to redo our shower in our second home in Tempe we immediately called Al as I still trusted him. Well, let me tell you it was a much different experience. The job was supposed to cost $7k. I wrote them a check for $4k on June 27. I was told it was a 10-14 day job including dropping off tile and materials. Guess when they STARTED? July 27. So they held on to my money for one month with no explanation. I have text after text to Al asking for info and barely being acknowledged. Excuse after excuse. Any time we asked for a status it was crickets. Apparently they thought because my son works at home that they could show up any time they wanted regardles of conference calls or meetings. I texted him on August 4 to please give us a status. Crickets. I texted him on August 7th that I understood he was busy but we needed to know that status. Crickets. He called me the weekend of the 16th (so12 days later) pants on fire but I was busy so didn't answer. No voicemail from him so apparently didn't seem too important. Then on Monday August 17th he texts my son that he thinks I blocked him. Is he ALRIGHT?!?! I've sent him multiple texts that he ignores and I'm blocking him? I sent him a text and said I'm on a conference call "what do you need?" No response. Another text to him. Crickets. Another one. Then my son texts him, "please answer my Mom's text". Then after four texts to HIM he finally says I wasn't aware of this group text and I never text anyone. (BULL SHITE). He has texted me dozens of time over the last six months. Again I text a fifth time " Ben said there's an issue with the grout". He says "No issue we're good. So two days later I found out they picked a grout they thought would be best (even though I have a picture of the grout we decide on June 27th. I said. I didn't ask you to choose the grout. We had decided on it. What color did you use. He REFUSED to tell me. He said go look at the bag at the house in Tempe (I'm in Queen Creek). So now he's just clearly being combative and an ahole. He tries to call me. I told him at this point I want everything in writing since there's been so many issues. Then he threatens to cancel the electrician and glass door install. OK. You want to threaten me? You refuse to tell me the grout you used and now you're threatening me? At that point I just said have your manager call me. He was biligerent with many texts I won't bore you with. So now I'm waiting for a call from his boss. I will gladly post the beligerent texts from him, I'm just worn out tonight. I don't take kindly to people who refuse to do the simplest things (like tell me the grout you used) and then threaten me. I would run not walk away from this company. They hire PM's that will drag out your project. They will try and act like they didn't order enough material (take pics for proof). Will refuse to keep you up to date with status. Then threaten to not finish your project when you are just asking for the grout they used (when you had already agreed on one). Its madness. Find another company. I sure will. I had planned to have them replace my quartz in my kitchen (very big kitchen and island), as well as the counter for my office cabinets and background. We also have to put a kitchen in our casita. They have probably lost $35-50k worth of business a direct result of Al's rude, unprofessional, and threatening bahvior. read more

We were interested in remodeling our master bathroom, and after getting 3 different estimates, we asked some our friends who've done quite a few remodeling jobs who they'd recommend - Tanner Materials! Harold dropped by soon after we called and not only dud he give us a great estimate, he also provided some valuable suggested improvements. We decided to go with Tanner and glad we did. Not only was Harold monitoring and following up with the subs and expected progress and quality of workmanship, the guy he pulled in (Salvador) was AMAZING! Salvador built the shower and jacuzzi tub walls and did ALL the tile work - and his attention to detail on the tile work was some of the best I've seen. I would highly recommend these guys if you're doing any remodeling. We're gonna bring them back to do our kitchen next year! read more

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I had a recently great experience with Tanner Construction. I worked directly with Roger on getting a flooring project complete for my home. He was very diligent and answered my questions thoroughly. I appreciated his honesty and feedback on material selection and options. I would also like to give a big shoutout to Pedro and his installation crew. They completed the project within the two day window timeframe and even came back for minor fixes/repairs. His guys were diligent and hard working and were respectful of my home space. I highly recommend Tanner. Make sure you work with Roger! He's the best! read more

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Contracted through Tanner for remodeling and couldn't be happier with the results. All the workers were professional and did a great job.

Highly recommend Tanner Materials- they were great from start to finish. We replaced old tile and carpet throughout the house with luxury vinyl planks and new carpeting. Harold was fantastic- very helpful with samples, and would respond or call back quickly with any concerns or questions I had. He was very reliable with getting things done the right way, and quickly! Carlos was in charge of the installation of the flooring- was timely, and the team stayed late whenever necessary. He was also very pleasant and reliable. We love our new flooring and carpet! read more

Mike Tanner the owner at another location not Chandler resolved my issue with floor Haze . He was very nice & concerned about our issue & how Al treated us . Save your self a headache and don't use Al . There were bad reviews about him but I gave him a chance & should have listened to reviews . He never came out to see the problem that the owner Mike eventually took care of .. so I was not crazy like he said . Thanks Mike again , nice to know there are still people that care for the customer !!! read more

Done our kitchen, dining room,hallway areas. In stalled LUX Floors . They also did Marble back splashes ! We couldn't be happier with Al and his crew. They did everything five stars . We have pool if you don't dry off no worries this LUX will not be slippery !!!!! read more

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I buy product from these guys and love the customer service they provide. I highly recommend them for all of your remodeling needs. read more

Tanner Materials Company - Tanner material offers high quality kitchen cabinets and flooring selections. - Flooring Near Me - Chandler, Arizona

Tanner MATERIALS sells a variety of MATERIALS for a competitive price. We came to them, however, for their General Contracting services. They were supposed to be our one-stop, turnkey remodel solution; they turned out to be a nightmare. Our tile installer is an artist/maestro/expert who produced two spectacular showers. He was the only good aspect when dealing with Tanner. Harold is an unprofessional, angry GC. He is incompetent, disorganized, uncommunicative, clueless regarding the work, timing, and the subs, and when questioned, becomes angry, combative, and retaliatory--in person, in your own home, and over the phone. His plumber, Fernando, was a smartass with a bad attitude who left an absolute mess in our bathroom. We were told before the project started that all subs would cover our floors, and they did not - not really and not always. During Fernando's first visit we asked him to protect the tub and he ignored us, leaving an absolute greasy, dirty mess behind. He then installed our shower valve without strapping it to the framing. During his second visit, he complained that we had asked Harold that he protect the tub because he had ignored our request the first time. He then installed our shower wand off-center and misaligned the tub spout - possibly in retaliation? He also abandoned our job for 2 hours to help a friend (I heard him coordinate this on his phone), taking one of our plumbing fixtures with him. He gave us several different explanations for this: not having the proper equipment, his MIA plumbing partner, needing to leave to go and look for/buy the necessary equipment, etc. It appears that his 2-3 different stories didn't match the 2-3 stories that he gave to Tanner when asked why he disappeared, because when I addressed his job abandonment with Harold, Harold yelled at me and said that the entire situation was MY fault. Harold said that this plumber was very good and had worked with him for years, all the while staring directly at the misaligned fixtures. At this point we realized the unacceptable level of Tanner's workmanship and work ethic standards. Here on Yelp you can read my review of Tanner's countertop sub, Eclat (Francisco) who, per Harold, is Tanner's "only" stone subcontractor. They cut the holes for my sinks in the front yard of my house without using a template and left so many scratches in the marble that you would think that they had damaged the stone on purpose. The three different sinks were all badly measured and cut and were absolutely ruined. When Harold came to inspect the damage, he looked directly at the misaligned sink cutouts, the misaligned cuts on the counters and backsplashes, and the deep scratches everywhere, and said, "I can't say all these are bad or good." No accountability, once again confirming Tanner's standards re: workmanship and customer service standards. He offered to leave these absolute crap sinks in place for no charge . . . um, no, thanks! We instructed him to have Eclat remove everything and vacate the premises. At this point, we didn't want to continue dealing with Tanner and cancelled the shower glass sub (who was more expensive than the glass company we found later). We had already spoken with Al, the owner (who, by the way, did more in a 20 minute phone call than Harold did in 20 days), and this further enraged Harold. He came to our house complaining that we were making him work on his day off, inspected the crap that his subs had left behind, and said that he would speak with Al to reduce what we owed Tanner, and walk away. Two months later, we finished the job ourselves with our own (and very professional) subs, who are incredible business owners and who felt proud and happy to come to our house, take digital/laser measurements, and provide flawless services and communication. I was a general contractor for 9 years and NEVER had a job go this badly. I most certainly NEVER spoke to a homeowner the way Harold spoke to me and my wife. Please be forewarned: the 1-star reviews here on Yelp are not just snotty people venting - they are 100% legit. Tanner will leave you in the lurch with unfinished/damaged jobs. They use and support unskilled subcontractors as opposed to supporting you, their paying client. Please avoid them; there are plenty of other reliable and professional companies in the Phoenix area who will give you top-notch service for a reasonable price. read more

My husband and I went to order materials to install a new backsplash and our first experience was that no one wanted to help. They told us "they had backsplashes all over the store" they just sat at the front talking with one another and were annoyed when we asked any questions. We picked out the backsplash we wanted and we ordered it and put a $900 deposit down. They said they would call with an installation date. A whole week went by and we didn't hear anything so we called them and asked when they were coming to install it and they had NO record of our order. They were incredibly rude and acted like we were crazy. We sent them photos of our receipt and purchase paper and they said they "needed to get their ducks in a row" and call us back. When they called back they said they had the order (the clearly didn't) and they would have to reach out next week with a better idea of when the materials would be in (probably because they hadn't even ordered them). Needless to say we got our money back and went to Floor and Decor. Sad because we used Tanner Materials years ago and had a good experience. Now it seems their customer service has gone way downhill. read more

From the beginning working with them was really good. Hubby felt great about going with them to lay our laminate flooring. They were courteous, attentive and answered all our questions. The day they completed the job, they didn't clean up any of the residue etc left on the laminate flooring, and stated they would be back to lay down one transition because they ran out of material. Upon move in we realized the transitions in various areas were not flush with the floor, areas in a room sound hollow while another was solid, floors squeak and creak in every room! We reported this to them and that they had not come back to finish the missing transition. When they finally came out, the crews team lead claimed that the transition is fine (even though one side is flush while the other has an opening which you can stick something into). Then they claimed there was nothing wrong with the floor and the sounds I hear are normal! I asked if he leveled the floor and he responded all they do is grind the floor down to level it....well, even if that was done why are there uneven sounds depending on where I walk? Then he literally rocked back and forth quite a few times on the worst creaking spot...it was making noise and the laminate moving up and down while he was doing it and he had the nerve to look at me and say there was nothing wrong! My husband called the office numerous times to get this flooring fixed and they would not bother returning the call!!!! Wasted money and time...truly wish we went with a more reputable company that guarantees and stands by their work! read more

Al coordinated our entire remodel, tile, countertops, plumbing, lights etc. The process was very smooth and stress free. Anything we needed or any change along the way was not a problem for them. Our home looks amazing! read more

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I can't say enough great things about Tanner Materials Company! They recently completed a full renovation of my kitchen and master bathroom, and the results are beyond what I imagined. I had a lot of help and support throughout the process, Al helped with the design and layout and Brooke was incredibly helpful when it came to selecting materials -- she made the process easy and enjoyable. So happy with the final project! read more

Al and his team replaced the old, gross carpet in our house with new vinyl. They were able to get in within a few days and had the entire job done in 2 days. The new flooring is beautiful and it looks like it was there all along- the new floor flows seamlessly with the old one and they did a great job installing the flooring under the baseboards. It has completely transformed the house. Al's communication is very good and they are very reasonably priced. Highly recommend. read more

Al and his team are professionals you can count on...knowledgeable about the products they sell, competitively priced and responsive to any questions you may have. We had an overall great experience and would highly recommend Tanner Materials!! read more

Love these guys. I highy recommend them, great staff and product selection. They have an amazing showroom.

Horrible customer service. Quite honestly baffled with the experience. Walked straight up to the counter to ask some questions while an employee was on the phone. Other employees in the building make short eye contact with me and go about their business. Minutes later, two other ladies walk in and the employee on the phone hangs up, blows right passed me at the counter and greets the ladies who literally just walked through the door. And no, they did not know each other because I heard the employee say, "Good afternoon ladies. What can we help you with today?" Go somewhere else that values ALL customers. Quite obvious that this place judges each customer and tends to those who look the part of a quick sale customer, whatever that looks like. If you catch the drift of what I am trying to say without me having to write it, just do yourself a favor and treat yourself to another company with better customer service. Did not even get recognition on my way out. read more

We chose Tanner because it's convenient location in downtown Chandler and they have a wide range of materials to look through. Pricing is ok and occasionally you can get a good deal depending on order size. Customer service is really poor, like really really poor. They'd all rather stand behind the desk and talk to sales people, friends visiting the store to sell them knock-off AirPods, etc instead of actually help customers with sales orders. These are just what I experienced on multiple visits. We recently remodeled 2 bathroom and a pantry and needed to order more tile. They said they could get it order and would contact us when it arrived. They NEVER contact you and after a week I finally drove up to their location. They ordered the wrong tile and promptly blamed someone else when I told them exactly which tile to reorder and had them pull the numbers straight off our previous invoice in their system. So I waited another week for the "fix" and still no contact. Instead of continuing to deal with Tanner's poor customer service I found competitor that could order my tile and took our business to them. read more

Our home looked great when complete until we started inspecting the quality of the tile work done in the master bathroom. Harold agreed to come fix it but it was just a bandaid as he used a color seal and it all faded away after a year. After a year Harold ignored all my calls. Had to call the ROC and file a complaint and during inspection Harold agreed to come and take care of the issue as a "resolution" in front of the ROC inspector. Then a week later Harold went MIA and said the ROC advised him not to do any work in our home for a year! Total lie. I spoke with the lead investigator at the ROC Joseph Shikany who is the chief of criminal investigations and he verified that they would never have said this. Harold still has never gotten back to me. Stay far away from this company! read more

Terrible quality control. Harold doesn't return phone calls even when the ROC gets involved. Once paid they don't return any texts or calls.

We used Tanner Materials for a kitchen remodel awhile back & knew we would use them again for floors & bathrooms. The tile work they do is simply beautiful & they went above and beyond. Al is a great manager & we couldn't be happier with the experience--done ahead of schedule & amazing price. read more

I'm quiet surprised to read many negative reviews. A friend referred me to Tanners. My friend and her niece have shopped here and had positive experiences working with them during their home renovations. I've been here three times the last couple weeks as I'm working on a reno and deciding on material. Every visit the staff has been nothing but nice and helpful. When I visited the 2nd time, my husband and I were surprised to be greeted by a staff member in the parking lot asking if we needed help bringing in our samples. Later that visit, we just so happened to be receiving help from the owner. Al was very helpful with suggestions and was straightforward with his recommendations. He really took his time helping us. I found a few unique pieces here that I'm really excited to put in my new home. Oh, they can do half slabs with some of the quartz and granites which will save me money (I'm so happy)!!! I was going to get quartz and granite from another business but now I'd rather get all of that from here. read more

Tanner Materials Company - Flooring Near Me - Chandler, Arizona

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This is our 2nd tile job with Tanner Materials, and once again it's been a great experience from start to finish. Helpful advice on tile selection while we were shopping around, and courteous assistance in setting up for the install. Fernando was able to pull in the installation date and kept me informed via phone / text. They showed up right on time and were careful to lay out floor protection between the job site and entry door to keep everything clean. Removed old carpet and installed new tile in a very large closet on the 1st day; next day was grouting and cleanup. Francisco was punctual, hard working and meticulous in his work. Tanner has a great selection of tiles and their crew on both jobs they've done for us where great. Thanks again, Tanner Materials!!! read more

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2 Stars because the quartzite countertop installation is beautiful. Took away 3 stars because they installed the undermount sink without the clips. How am I ever going to replace the sink without destroying the countertop now??? The clips were in a small box that was with all the accessories and they unpacked it in the living room. they had the instructions and I was home. No communication from installers. These countertops were not cheap. read more

I have to echo some of the other reviews here when I popped in to shop for flooring and countertop materials recently. Maybe it was just my imagination but I felt totally ignored while other customers (ahem older) were prioritized. I mean yes, they were quite busy at the time and may have been spread thin but damn at least make it a little less obvious. read more

Victor.G came though with a beautiful installation of granite countertops. He was professional, and answered all my questions. thank you Victor. read more

I can't say enough about Harold and his crew. They are very reliable and our on time. They also work around your schedule and clean up their mess. I would highly recommend them read more

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This is a shop to go for good deals and service. A little patience is needed but the results are great. It's recommended to make an appointment. Then they will have time for you as much as needed. read more

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Couldn't have had a better experience today! Everyone was so kind and helpful. I had my 3 small kids with me and they were very accommodating. Plus they gave me the best rate in town! I'll definitely be back! read more

AMAZING! We had such a great experience with Tanner - the entire crew from Harold to the installers, to the glass guy! What a great bunch of people to work with! They helped us with the entire process from picking out tile, quartz, replacing sinks, light fixtures, etc. We had a complete remodel of our master bathroom and bedroom - everything was replaced except for the cabinets and Tanner made it happen in less than 4 weeks. Can't wait to start on the next phase and replace flooring in the rest of the house! read more

Our experience was one of the worst. Counter tops ordered in March, when we were finally ready for install it was two weeks to fabricate, that was April 5th, it is now June 6th. Here are the excuses "they picked up and cut the wrong slab", then the fabricator stated "we used the wrong saw" so which is it? Wrong slab, wrong saw? All this and no actual communication from Tanner at all. Any communication regarding any of this was initiated by us. We were originally quoted 500-800 for fabrication. Yesterday, the first communication initiated by Tanner was a text that stated "call me it's urgent". The return call was to inform us that the fabrication would now be 2,800.00. No apologies, no I'm sorry, no nothing. Today we go in for a refund an Al barely looked at us asked our name, we told him what we were there for and he did cut us a refund check, but throughout or visit never once looked at me or my husband. When I said this is the worst service I have ever received he replied "I said all I had to say yesterday" really wow. I can really tell you care, your customer service is just amazing, not. We are just speechless. Take your business elsewhere. You will not be happy with the service, not treated with respect. It's clear to me that my 1900 dollars was not enough money to elicit good customer service from Al at Tanner. It's sad your mother did not teach you better. Good luck Al, your going to need it in this crazy world we live in. What comes around goes around. Your karma will get the best of you. read more

Harold made a house a home with amazing service and beyond expectations in products. Doing a second stage of remodeling now and would not consider anyone else! read more

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READ the reviews before to you use this company. I experienced the same AWFUL service! Ignored, a bother, how dare a potential customer come into the actual store location. If you look like a contractor, or a rich person or maybe a man then you may be noticed, but if you look like the average homeowner, buyer beware! Not to mention they don't have consistent pricing, it's what they think you'll pay! I was finally helped by a person who was off that day and given a price. When I decided to buy, the person charging me tried to up the price I was quoted. Fortunately, I told them what I was quoted and the guy who helped me spoke up. I think it's hit or miss with their employees. It all depends on the luck of the draw. Fast forward to getting a quote for someone to install the tile, finding out it's another lock of the draw when it comes to who you get. The guy came out last week, said he'll send the quote the next day but didn't get. No biggie. Called the following day and got the quote. We liked it and I responded with we'd like to move forward. No response. Called the following day (Friday) told by the guy he's off that day and to call Saturday. Called Saturday, he didn't respond. Called Monday and left 2 messages, no response. Called Tuesday, again two messages no response. Thinking this is the way they conduct their business.... read more

Al, Brooke, Bryce and the entire staff are always so helpful when I come in. They offer amazing pricing, a huge selection and great customer service. I refer my real estate and interior design clients here and have never had a bad experience. read more

This company will take advantage of workers that they hire UNDER THE TABLE, they have a hard time paying their employees as well, received threats from a employee working under Jim Tanner himself to remove a message that I sent to the owner about the whole situation. Half of the people they hire aren't even licensed contractors , THIS IS WHY YOUR WORK IS NOT GETTING DONE CORRECTLY, they have no sense of organization and I am just appalled that this business is still running. If you are to do flooring or tile in your home I suggest anywhere but this company for a fact they will be late or just skimp on what they were assigned to do. read more

I selected flooring and scheduled an appointment for a measure to get an estimate in October. The rep was in our home on Oct. 14 and we still haven't received the estimate (Nov. 5). I've texted the rep, called the store, and emailed the store. It's especially disappointing as a repeat customer who had worked with Tanner on several projects in a previous home. read more

We had Tanner Materials lay tile in our house out in the West Valley. We worked with Victor who was very knowledgeable about the products and the installation, and just a genuinely nice person to work with. Very conscientious very energetic and really wants to make the customer happy. They laid about 1700 ft.² of porcelain tile and it looks absolutely awesome. The first thing they had to do was clean the floor, patch some cracks and then level everything. The final product as I said is genuinely awesome. Our compliments to Victor for a job well done. read more

We recently purchased a home that had work done by them previously. We wanted to match the tile in an additional area to what was already there. The sales rep we worked with, Bryce, was an absolute nightmare. He took forever to follow up, talked down to me, and forgot to charge it credit card until weeks after the job was done. He made one call to me and then sent an email saying, "I've been trying to call you. I have been unsuccessful in reaching you and wanted to let you know that I can your card for the full amount." So rude to talk to me like I'm the problem when he just left my info somewhere on his desk. The only reason they're getting 2 stars is because the actual installers did a good job. They were nice and worked really hard to get it done before we moved in. read more

Al, Jaime, Dino, Abraham and crew are all excellent. The selection process was quick and easy. They had our slabs in stock. Install was quick and the workmanship is outstanding. Two thumbs up! read more