I've been here a number of times, both at the bar and sitting at tables. Every single time I've come back here, I've hoped that this place would get better. And yet the service just continues to disappoint. I have worked in the service industry in CT and NYC for a long time, and I truly believe in giving people the benefit of the doubt. But this time, the service was just completely appalling. For anyone who cares to read on further, I encourage you to do so. Anyone who wants the short review, suffice it to say that this place has terrible service and rude bartenders/servers.
On this particular occasion, my friend and I were enjoying beers at the bar, and he decided to put a 5 dollar bill into their jukebox. We proceeded to wait for over 45 minutes for his music selections to play. As the minutes kept going by the people that I was with continued to laugh and doubt that his music would ever play, and eventually they began to question why the music was not playing. The bar was not full enough to believe that there was 45 minutes of jukebox music before my friend's music. I kept telling the people that I was with that it was not the bartender's fault that the music from the jukebox was not playing.
When my friend and I ordered another beer, I proceeded to ask the bartender if they were playing music from an iPad, and I explained that my friend had put money into their jukebox and had hoped to hear the songs. The bartender responded with a very short and rude, "People play music from an app on their phone" and then completely ignored our request for another round of beer. In fact, I watched her walk out from behind the bar and talk to her friend and then come back behind the bar and take care of people across the bar instead of attending to us.
Now I have served and bartended in numerous high volume bars in NYC and CT, and I can tell you that no matter how many regulars are seated at your bar that it is not acceptable to completely ignore anyone sitting down. Ever.
Even if there was 45 minutes of music being played from the app of every person at the bar, the way that the bartender communicated it to us was inconsiderate and rude.
And the fact that she flat out ignored us when we ordered another round of beer is completely disgusting.
I've come to this bar before on different occasions and been ignored, overlooked, and even told that my burger couldn't be cooked to a medium rare because they only cook their burgers medium well or a higher temperature. To me, these are things that entitled and disgruntled service industry people do. As I've said, I am a service industry person, and I completely understand that everyone has a bad night. But I've given this place numerous tries, and it never fails to disappoint.
My advice would be to avoid this place. The beers that they post on their draft lists don't even give you accurate information (what does Sam 76/NoFilter mean??? Does it mean Sam Adams 76 was on the line previously and Thomas Hooker No Filter IPA is coming on after???) and the food is subpar and overpriced (and apparently you don't get to choose how you want your burger cooked). There are so many other great restaurants and bars with local craft beer in this area. Support those places, not this god awful place. read more