[Pinchos Folkungagatan]
What a horrible place to eat! Just…read moreso you know, they don't employ any waiters or waitresses here! Once you are seated, you are told to download the app (NOT QR code) to order. We were a group of four, to verify your account, they send you a SMS code for verification, we were an international crowd, US, Canada
and none of us received the SMS code to move forward, we were getting ready to leave the restaurant. Our friend from Norway; his phone finally worked, so now the whole group has to pay him, and the menu is only activated from his phone. Who was the stupid idiot to come up with this design? You eliminate all international travelers?
It goes downhill from here, I wish, I could claim poor service, it's more like NO SERVICE. The restaurant has about 80 tables but only employ's 3 people, a cook, a hostess, and someone to drop off the food when ordered. (thats it)
Can I ask a question about a food item on the menu? Nope! Can I get a refill from the tap water bottle left at our table? Nope There is just one small cocktail napkin per person, for dinning with finger food. Again, little to no staff, you have to walk across the restaurant to find a human to get an additional napkins!?
[Pro Tip] we took all the napkins from the neighboring tables, that people were not sitting at. (ridiculous)
Then the 'food dropper' arrives, first sign of human, he is so quick to drop the food and turn away, so there's no time to ask a question or make a request, he knows that.. hence the speedy getaway. All the food was very salty, and average taste wise.
As an airline pilot who has eaten in restaurants all over the world, this is the worse restaurant business model I have ever seen. All in the name of saving money on hiring staff members, at the cost of ruining the experience!
Avoid this restaurant, there is no interaction, just order on app, drop food off, pay on phone, why leave the house?
Good thing, there is no reason to tip, because there was no service provided?
I don't expect this restaurant to be here much longer, it was about 20% full at prime time. As I was leaving, there were 9 people waiting to be seated, as the hostess was also the table cleaner. Don't waste your time with this dump!
Food: 1/5 | Service: 1/5 | Atmosphere: 1/5