UPDATE- only fair to upgrade a star after my 2nd visit. My friends made a reservation so there I was giving it a 2nd chance. This time the service was very good. Wine always filled, water always filled, etc. The food was still very good as well. Dulce de Leche tart still a winner and this time tried some ceviche and tartare (both very good). Great wine selection. The below still happened so not removing but wanted to update my review that the 2nd time was much better.
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This is a tough one. The food was Excellent! From the braised chicken, to empanadas and the excellent selection of charcuterie! Only complaint was that I was surprised the sweet potatoes were served cold. For dessert we had the Dulce de Leche tart and it was amazing!!!
The downside...service. Now this was just one individual (and also a 2nd who witness and did nothing) so I don't want to be negative about the whole place, but this was entirely unacceptable. My experience (some not so bad, but when taken as a list...you get the idea).
1. Waiter didn't know how to make wine comparisons. I understand it's a Spanish restaurant, but I don't know Spanish wines, so we asked them to compare to our favorite AU/NZ wines. Response was basically like, "we don't have AU/NZ wines, only Spanish so we can't compare." well that was not the point of our question...moving on.
2. Received an appetizer that we didn't order (assumed maybe it was complimentary). But wait! then we received another! So we knew something must be wrong. So we waited. When the waiter came back we asked him if we could order. He said "are you sure? Do you not like your other food?" We responded that we hadn't ordered it. He realized his mistake and took the 2 plates to another table. JUST DIRECTLY TO ANOTHER TABLE! They had been sitting at our table for 20 minutes. He has no idea if we touched them or sneezed on them or whatever. Gross! Leave them with us or take them to the kitchen, DO NOT DELIVER TO ANOTHER TABLE.
3. First time he came around for dessert requests, we weren't ready. He didn't come back for another 20 minutes and even then he only came back because I had to make quite a show for attention. Meanwhile during this 20 minutes, our wine glasses had gone empty (it's the type of restaurant where they take your bottle and hide it and pour for you). With the first bottle it was timely, this time we were dry for quite some time. So we asked for more wine. He responded "your bottle is done." This was not possible, we said and could he check. (we knew there was no way, it was our 2nd bottle and we'd only had one pour for the 3 of us). He came back and said we were right but he had switched the bottles.
4. We made our dessert order and he left. When he came back to deliver our dessert he mentioned that we would have to leave the table quite soon as there were people waiting downstairs. I take exception to this for 2 reasons (the 20 min we had to wait to order dessert with no wine, and the fact that he let us order dessert and then rushed us through eating it). We smiled and said nothing.
5. I observed him asking some other waiter we had never seen to take our payment. not sure why.
6. After paying, the hostess came over to ask how things were. My friend politely said we were a bit disappointed with being kicked out of our table, especially after such a long wait to order dessert and be poured the rest of our wine. The waiter overheard this at the next table, immediately left the people he was serving (a shame for them) and started defending himself that he had asked for our order once. I think it's perfectly acceptable to not be ready to order the first time they came around so I said I understood that but it took him a really long time to come back and meanwhile we'd had no wine so didn't appreciate being rushed out of the restaurant. He continued getting defensive and aggressive and the hostess just walked away and left him to us. He was making a scene and I have never seen a waiter get so defensive over his mistakes and over constructive feedback that was asked from us. There is no way the hostess should've let him continue on his tirade. She should've taken the feedback and given it to him later to avoid a restaurant scene. We just walked out because I was not about to get into an argument with a waiter who was obviously poorly trained and didn't give a crap about his job or his service.
One of the worse experiences that I or my friends have ever had in Sydney. So despite the food being wonderful (hats off to the chef), we would not return. I understand that this is just one bad server, but this was witnessed by several and none of the other staff knew how to handle it appropriately either. A disappointment. read more