SEAL OF EXCELLENCE GOES TO ... Nicole, Jay & Team exemplify…read morestandard of Excellence, Professionalism, Knowledge & Expertise From the first contact to drop off to pickup - my experience was stellar. Jay greeted me warmly to review body repair needs and Nicole followed up to keep me in the loop through the process. I got to thank my repair professionals in person; and that is a win for me as a PEOPLE CONTACT person. If, ever an occasion rises where my Chariot has a bump or wrinkle to repair - Southside Complete Auto Custom is and will always be my preferred (chosen) partners. Gratitude for Superb Work

Dope service and great quality! Highly recommended. The professionalism and price is top notch.read more

These guys do good work, they help with the insurance, they are courteous, and they are honest…read more 'Nuf said!

The service at Clayton collision center is the best in Jonesboro. Even for single ladies. The…read moreestimate is top notch and the repair's are's excellent.From start to finish. From one satisfied consumer.

I had an issue with scrapes and dents on the front bumper and hood of my car due to an accident in…read morewhich wood flew from a truck into my car. Caliber set an appointment for the next day. At first it was a two week job. I was shocked that three days later, my car was ready. They even cleaned the inside (which was a blessing cause it was dirty. I definitely recommend them. Everyone was so warm and welcoming.

Thanks to Kevin and Shelby for handling my repairs professionally, providing Excellent customer…read moreservice, and my vehicle was even cleaned!!! Thanks for being GREAT!

When you walk in to Wade's, the people are very welcoming and friendly. They have a nice set-up in…read morethe office and you don't feel bombarded or overwhelmed. A few days after dropping my car off, I called to find out if they knew what the estimate was on my car and about how long they expected it to take. I understood the employee to be saying that the car's estimated finishing time should be about two weeks from the day that I had dropped the car off. A few days later, I found out that my car had to be taken to the car dealership because there was some wiring that the dealership insisted on replacing instead of just repairing. This delayed my "promise time" by Wade's by what was hoped to only be a few days. This was unfortunate, but I knew it wasn't all Wade's fault since the dealership had it. By the 24th of the month (that makes three weeks total), I called Wade's at 9:30am and asked about the status of my car. The man that I had been speaking to in regards to my car laughed and said, "You wouldn't believe it, but we do have your car back." He went on to say that they would just need to do a few minor things, give it a good wash, and it would be good to go. He said he would call when it's ready. Later that day, after doing a ton of errands, I realized it had been 6 hours and I still hadn't heard back from Wade's. I knew that they closed at 5:30, so I went ahead and drove over to Wade's. When I got there, the lady in the front went to get the man I had been talking to on the phone (Aiden) and he came out with this weird smile. He asked, "When was our last conversation?" I told him "Around 9:30 this morning." Then he sarcastically said, "I believe in our last conversation I said that I would call you when the car is ready for pick-up." I was stunned that an employee would be so rude to a customer, especially when I said NOTHING that would have caused him to feel like he needed to be so abrupt and on the defense. I told him that I figured it was ready and I had forgotten about him saying he would call me. He said they still needed to take it down and wash it. I asked "About how long will that take?" He halfheartedly shrugged and mumbled "Maybe about 45 minutes?" So we left at 3:30 and came back at 4:30. The car was still not ready! What I don't understand is that when I called in the morning, Wade's already had my car back. How long does it take to wash a car? What were they doing all day?! So after waiting an additional 15 minutes, an employee comes in with my keys and tells Aiden that the left headlight was out. Why were they just now noticing this?? They gave the guy twenty bucks and Aiden turns to us and says that he was going to go down the street to get a new bulb to replace our burned-out light, as if they were doing us a favor...? Around 5:15, they finally had the car ready. We went out and scanned the outside of the car to see that it looked great, I signed the papers, then I walked out to get in the car. When I opened the door, the first thing we both noticed were nasty, greasy footprints and scuff marks ALL OVER both of our floor mats! I was so fed up with this company that I told my fiance' that I'd just buy new ones. Then as I was about to put my car in reverse, I glanced to the back seat and see another nasty splotch of grease on the floor of the back seat! I was not okay with this. I went back into this facility to tell the lady, she hollered for Aiden, then he came out and quickly went back in to page one of the guys in the back. He came to the front and Aiden told him to take the car and clean it up. I couldn't BELIEVE that they were about to let me leave with the car in this type of condition. Don't you think, as the manager, you would want to overview your work before giving it back to the customer? What was even worse was there was no sincere apology. He laughed about it and tried to make a joke by saying how the mechanics "do that so that you can see they were working hard." I'm sorry, but after reviewing a $6,500+ estimate on damages, I was hardly in the mood to laugh at such unprofessional work. At this point, it's 5:30, and their shop is about to close. They pull my car up, and I'm ready to hightail it out of there. We got the keys, and as I'm pulling out, I look down and see the gas light come on. They left my car with no gas! That just added insult to injury. The overall impression I got from Wade's was that they're going to get insurance references whether you like them or not, so they don't have to prove anything in getting your car back to you. They'll get their money and they'll take as long as they want working on your car. What if I hadn't gone in that day? He supposedly promised it would be done by that day, but if I hadn't come in, would it have been done? Who knows. One thing I do know: from now on, I'm going elsewhere. I only gave it two stars instead of one because the body work is nice. That's it.

My car was side swiped and Wade Collision helped out a lot! Mr. Wade and his team at Wades…read moreCollision is very professional, knowledgeable and customer service was outstanding. They gave me a quote to repair my vehicle immediately and at a reasonable price. They repaired my car as promised (in a timely fashion) like new! I highly recommend Wades Collision, as they are the best in town!!

I just wanted to say Todd is pretty awesome at this location . He is incredibly knowledgeable…read moreabout cars and their parts . Prior to my visit today I had actually went to this location and received the wrong bumper cover. Although a bit frustrated having to return , Todd showed great concern , expertise , and efficiency. I literally didn't have to say much and was out of there before I knew it . I forgot I even had an issue lol . Made it a quick and easy fix . Definitely recommend this location to shop with. All of the staff is super helpful . It's always clean and well kept .

First - let me say - I'm not sure why Yelp has this listed as Certi-Fit. The company name doesn't…read morehave a hyphen in it and the Yelp search algorithm didn't yield 'Certifit' in results, so I wasted time creating a new business entry thinking it didn't exist at first. Lol. Interior / Exterior I'm not sure about this because I didn't visit because I sent my nephew to pick up the parts for me. Customer Service The gentleman I spoke to on the phone (twice) was very pleasant. They are only open weekdays and they close at 5:30pm. Add to that, they don't offer online shopping (that catalog URL is a dead link) AND they don't offer phone orders / shipping. Please be advised the inventory is limited. For instance, I had some passenger side bumper damage, so I needed a new bumper, but I also needed the right (passenger) side trim for my fog light. The associate warned me that they ONLY had the trim for the right side, not the left, so I was lucky. Since they don't take phone orders and they're about an hour's drive from me, I cash apped my nephew (who lives near the store) and did a parts 'reservation' over the phone. My nephew paid and picked up the parts and we met at the halfway point. Lol. Price / Value Most people know this - but just to be clear, there are 3 different 'types' of auto parts: genuine, OEM and after-market. Certifit does not carry genuine or OEM parts. They are upfront and tell you that this in after-market part. Some people have had problems with after-market parts not fitting. Certifit 'stands behind' their parts by allowing returns as long as the part is not altered, painted or damaged in any way when being presented for return. My new, after-market bumper for my Camry was $90. Comparatively, Toyota's genuine part was $329. And the OEM part (priced at 2 other places) was $279. The bumper doctor had used but damaged (genuine and OEM) bumpers for $80. Overall After my parts were painted and installed, I realized that there is another piece of trim that goes around the light that is missing from the fog light cover. Since I'm not sure if this was an error on their part - or if this is how they sell the part - and I'm not driving an hour to find out, at some point, I'll have to order the part from Toyota or an online vendor and pay my installer to take the bumper off to snap this minor piece on. But it will NOT be anytime soon. I mention it to say, having a catalog or online repository of inventory would make stuff like this avoidable. And I totally realize that I (or the installer) should have caught the issue before putting the whole bumper back on the car. I am happy with my purchase. But I do wish they had a way to view parts / inventory online and I wish there was way to pay over the phone and ship, but I didn't deduct a star because realistically, I realize if they did this - their prices would probably go up. Oh well - you can't have it all!

Called to see if I needed an appointment to get an estimate. The young lady who answered the phone…read morewas so very pleasant and professional with her greeting and info. She provided information on how to proceed. Before she hung up, she even asked if I knew where they were located to assist with my journey. I really appreciated that. I arrived and the business was very clean and neat. I was greeted immediately. Again... so appreciative of that type of customer service. Sedashia walked right out to take pics to start the process. She asked if I had any questions and was helpful with her responses. She promised a quote within 2 days. I received the quote via email the same day. She even texted me to let me know it had been emailed so that I wouldn't overlook it. Customer service is top notch here.

My wife's car got damaged. We brought it to this shop based on the reviews. everyone was very nice…read moreat this place, especially the owner and the secretary. They did a fantastic job. Looks like new.