Do not go here anymore! Ownership has changed and they no longer care about customer service…read more They steal your benefits and won't reset them after multiple attempts to contact them. Choose another place to take your business!!!

This business has changed owners and is now Keen Eyewear. Service here is not the same. Scott and…read moreKathleen are gone and the level of service seems to have let with them. We experienced charges for services not discussed in advance. And a "new patient" fee accessed even though we were previous customers. The store is messy and untidy and seems to feature fewer Eyewear choices. This is not a place we will visit again.

Great selection of glasses. Had fun trying on different frames and everyone was friendly and…read morehelpful. The doctor was thorough and quick.

Best eye exam in years! This place is so thorough and my husband and I learned so much about our…read moreeyes. The village eye care had different machines to test our eyes that we have never used before (I've had glasses for 8 years now; so that 8 years of eye exams and we left this place with so much more knowledge about eye health and care) We loved how they took time with the eye exam and then trying on different lens prescriptions to see what was most comfortable was the best part. Last year I had an eye exam somewhere else and I left with glasses that were unwearable because they were too strong. (I had the worst headaches) So this year we switched to The Village Eye care and we could not be happier. The service was great, the eye exam was so informative, and we left very pleased with choosing this place.

The first thing is to ask yourself why there are either five star or one star for this…read moreestablishment. This is a tell-tell sign. They charge extra fees for services they don't even properly provide and will nickel-and-dime you. I went in for a contact lens exam and was charged a contact lens evaluation fee, which felt completely unjustified because Holt didn't actually evaluate anything. After paying the exam copay, evaluation fee, and refraction fee, I noticed the prescription they gave me was only changed by 0.5 from my previous prescription. What bothered me most was that Holt never mentioned the prescription change, never explained why it was changed, and never offered trial lenses or asked me to test the new power to see if it worked better. None of that happened. When I got home and noticed the change, I called the office. They told me that if Holt didn't discuss it during the appointment, I would need to schedule another appointment just to ask about it. That's completely unacceptable. We were charged extra for services they claimed to provide but clearly did not. I would not recommend going there. If you do decide to make an appointment, call ahead and ask for a full breakdown of every possible charge, otherwise they'll hit you with unexpected fees.

I came in to purchase frames using my valid prescription and planned to pay privately. The…read morereceptionist came over twice to ask if I wanted an exam. I told her the first time that I was fine using my current prescription, as it's still valid and my vision hasn't changed. Despite that, she returned again to ask about scheduling an exam, which made me feel uncomfortable and pressured. It gave the impression that the office was trying to upsell unnecessary services because I was paying out of pocket. Some constructive feedback: I may have returned as a patient when my prescription eventually expired--but this experience made me not want to come back at all. I was ready to make a purchase, but instead I left.

I am with the VA and the VA referred me to SWEC. My appointment on April 20 was cancelled because…read morethe DR didn't sign the paperwork for the referral. I drove 27 miles to learn this. Today 5/26 I had the second appointment I show up at 815am at 845 i called up to the desk I was told the paperwork was not ready so they couldn't see me. So 4 hours of my time wear on my car. They charge $25.00 for a missed appointment. But I am not compensated or did I get a phone call Friday to reschedule. If this Dr office cant dot the I or cross the T on the frontside what going to happen on the back end to my Eye.

I tried to call and make an appointment. The wait time was 26 minutes but it offered me the…read moreopportunity to have a call back. I left my number and waited all day - no call back. I went online as they suggest and booked an appointment with a specific doctor at one of the times he had available. I called the day before my appointment to confirm since I had not received any request for insurance or paperwork. They didn't have an appointment for me with that doctor at that time. If it is that hard to just get an appointment, then I don't want to deal with them with my cataract surgery.

Such a down to earth and caring doctor. I felt so at ease. She really takes the time to answer…read moreall my questions and concerns. She speaks to me in way I can understand and I did not feel talked down to like some doctors do to their patients. I would highly recommend her and I trust her with my care.

My family and I live on the east side of the valley, but we happily made the trip to Ohana with my…read moresister and parents to get prescription sunglasses, and it was so worth it. The store is spotless, beautifully organized, and packed with an amazing variety of frame styles. I loved the Finding Nemo touches throughout the shop They had frames I haven't seen at other optical stores, from fun and colorful to classic and timeless. I loved so many pairs that choosing was genuinely hard. I ultimately went with a pair of Maui Jims and couldn't be happier. The owners were incredibly kind, knowledgeable, and welcoming, making the entire experience relaxed and enjoyable. I will absolutely be returning to Ohana and highly recommend checking them out if you're looking for great frames and outstanding service!

I have been to several places to get glasses in the last couple of years and none of them have…read moregiven me usable glasses. I decided to try one more time and selected Ohana Eye Care because of their great reviews. I'm so glad I did! Dr. Kwok works with you personally. She is very interested in any questions you have and in solving any eye problems you are having. She is friendly and patient. She tested my eyes thoroughly. Then we discussed glasses options and made a selection. When I got my glasses they were the best I have had in years. There was a slight problem with glancing to the left. After a few days I called Dr. Kwok and told her about it. She knew exactly what to do and fixed the problem. Now my glasses are perfect!

Called to make new patient appointment & asked scheduling staff if Dr offered diabetic eye checks &…read moreshe said Dr would need to examine me first to determine if this is needed. If patient already has been diagnosed with diabetes, why does he have to determine this diagnosis for himself? Then Dr came on phone, told me how busy he was & he didn't have time for this & hung up on me. As a bedside RN of 50 years, this was one of the rudest uncaring unprofessional Drs I ever spoke with. I didn't make an appointment with him!

The doc on the yelp ad is retired! If the office does not disclose this until you walk in the exam…read moreroom- then I shall not return. I'm thinking they do this all the time. The front office was outstanding however.

Very difficult to get appointments, long wait times to order glasses. Double charging for contact…read moreeye exams.

I wish I didn't have to write this review because it shouldn't have been this way but I want to…read moreenlighten others who haven't been here to possibly heed this location. I came here to get my 3 year old daughter glasses, came with a prescription from ABC eye specialists. The woman reportedly took my daughter's prescription and put it into her chart. Upon receiving the glasses, they seemed off but I don't know anything about lens and how they work, I completely trusted them to know what they were working with, how they were suppose to look, etc. I have had her wearing them and I went to ABC specialists today for them to tell me ITS THE WRONG PRESCRIPTION. I'm sorry, what? It was about +4.00 off of what it was supposed to be. The woman who helped me, which I wish I knew her name, a young woman, it was meant to be +0.50 and instead she put +5.00 :-) I was very upset, thankfully I called and they ordered the correct pair right away, but this is not okay. To me, they have one job. You input the patients info correctly, they work with lens and eyeglasses... no one checks them to make sure they are right before giving them to the customer? I don't know, glad it's handled but truly I shouldn't have to deal with this and my daughter also has been OVERCOMPENSATING for her other eye when we are trying to correct another. Super frustrating, but if you must go here... please DOUBLE or TRIPLE check this is correct. Please do better.

Dr. Fors and her staff are the best! Their level of expertise, professionalism, and patience is…read moreunmatched. I needed to get an update on my prescription, since I am exposed to screens for the majority of my work. The exam was seamless and the staff was so great to work with when picking out frames for my lenses. It was the best experience I have had at an optometrists office hands down. Highly recommend!

Dr Fors Dr Hoang Amy Jackie Tina…read moreThey are such excellent people They take pride in their job and are very pleasant to work with. This team is amazing. Definitely recommend.

My girlfriend had one of the worst medical office experiences of her life at this practice…read more Her appointment was scheduled for 1:00 PM. I was not seen by the doctor until 4:00 PM -- a full three-hour wait in the waiting room with no meaningful explanation, apology, or update from staff. When I was finally seen, the appointment lasted about 15 minutes. As if that wasn't bad enough, I then had to wait another 20 minutes just to schedule a follow-up appointment before I could leave. This level of disrespect for a patient's time is completely unacceptable. Everyone's time is valuable, and there is absolutely no excuse for running this far behind without communication or consideration. If this is how they routinely operate, they should seriously reevaluate how they schedule patients. I understand that delays can happen in medical offices, but a three-hour delay without proper communication crosses the line from inconvenience into outright disregard for patients. I would strongly advise anyone considering this office to be prepared to lose half their day sitting in a waiting room. Extremely disappointing experience. By the way, I did this review because she is way too nice to say anything bad about anyone and to her detriment she should have walked out and now at least find a different Eye Doctor.

First off, for every appointment, I have waited anywhere from 15-60 minutes to be seen. Do they…read morejust overbook and couldn't care less about their patient's time?? I have seen Dr. Nakwahl a few times now, and I won't be going back. She is always in a rush and seems annoyed when I have any questions. When she answers, she is condescending. I would not recommend her.