Ok, my second trip there to buy an instrument. I took with me a violin instructor of 30 plus years…read moreexperience. We were extremely impressed. We ended up purchasing a viola for my wife. The staff there was amazing, considerate and patient. We ended up with an extremely nice viola for less than what I had initially figured. They made sure it fit my wife to a Tee and everything was of good or excellent quality. The instructor I had brought with me was very impressed and said afterwards to me she had never been treated so well nor was a potential customer treated so well in all of her years teaching. Yes it was a 100 mile one trip for us from Columbus one way but worth it. Will be back again to buy a viola for myself soon.

It's a great place if you want to be condescended to…read more We were looking for a 3/4 upright bass bridge. We asked the dude about it, and his response was 'for what?' Ummm.... To hold the strings in place? Then he told us 'You know you have to cut that down, right?(what a douche bag)' We told him that we have a luthier that will cut it for us. Apparently, that just offended his soul. He points to a frame on the wall and said, 'You see that? That says I know more than anyone else in the city!' It was an Associate's degree from the University of Indiana (Juilliard for meth addicts). The rest of the experience was basically him telling us how he doubts our project is professional (although we make more money than probably 70% of musicians-- not to be arrogant, I just know how this business is), how all the great symphonies come to him, and all the local schools bands. Don't get me wrong, I'm sure this guy absolutely knows what he's talking about. However, if you play anything other than stuffy classical music-- find it somewhere else or online. There are PLENTY of places that'll cut a bridge for you. I guess he's just opposed to new customers.

It's so close to my house that I rarely go anywhere else. They're may be cheaper places to get your…read moreguitar restringed (is that even a word⁉). But I love the friendly staff and they have great things to look at....ukulele and bass guitars too. Love this place.

I called looking for a new keyboard. They didn't have anything in stock, but Tim was willing to sit…read moreon the phone and talk me through all my options. Gave me a couple choices based on my need (beginner learner, but wanting a quality keyboard) and helped me get something within budget that fit my needs. Will definitely visit this business again. Shop local!

I'd try one of the other Cincinnati music shops like Mehas Music. Willis has always been one…read moredisappointment after another for me and my family. I've tried to do business with them and have never been successful. They declined a brass repair of mine at one of their instrument repair locations which is now closed, but was very unprofessional about it. Last week my 13 year old and I spent several days choosing a new trigger trombone for him stepping up from his entry level trombone. We ended up choosing one on the Willis Music website with his middle school band instructor's approval and placed the order with Willis online late one evening. This was one within our budget and checked all of our boxes plus it was new...we thought we were going to need to take our chances on a used model. Credit card was charged. I woke up the next morning to my son still super excited asking when it would arrive, and that he had already been awake two hours watching videos and reading about it. I was really excited for him. Later that morning I received an email that the order had been canceled and a refund would be issued with no alternatives offered. They said it had been discontinued, but the manufacturer still makes this model just with a new backpack style case which is the one they displayed in their listing. They ended offering to get us that same trombone we had purchased (because it wasn't discontinued), but it would be $600 more than I had paid on their website the night before. They also assured me this $600 additional was a great deal. Such a scam and a waste of time. They certainly don't attempt to make things right in any way...unreal let down for my son. I wouldn't trust them and especially their website/online ordering. This also had our budget tied up in the authorization on my card for a week. We ordered a used trigger trombone on eBay, and will be taking it to Mehas Music to have it checked out, cleaned and any repairs.

This has been our source for instrument repair for years. The repair shop is friendly, reasonably…read morepriced and quick when there are time constraints. They also run a fabulous program to rehab old instruments and make them available to students who cannot afford one on their own. We're lucky to have this gem supporting school band programs.

I was browsing for a piano and went into the store. A lady named Cheryl and Kathy both helped me…read more They were very cheerful and very knowledgeable. I'm still considering a purchase and taking lessons. I'll definitely come back to Kathy's when I do!

I would not recommend Kathy as a piano instructor. She does not care about a child's feelings. She…read moreis more worried about being a perfectionist than the needs of the student. She belittled my child at every session. She should not be allowed to teach children. I wouldn't even give her a one star rating!

Jeff was knowledgeable and helpful. We came in to browse and left with a piano purchase that fit…read moreour need and budget. Many pianos to choose from! Easy process and we felt good when we walked out the door.

I recently contacted Greg Kottmann at Piano Pros with an urgent need for a piano appraisal. My…read morerelative had recently moved to an assisted living facility and we were selling his home. I found out that we had to have a current appraisal for insurance during the move and storage, I called Greg and explained the situation and gave a description of the Steinway as best I could. Greg was very quick to respond and came to the house. Within a few days I had a very professional appraisal and beautiful pictures of the piano. He was a delight to work with and his service was the BEST. I would highly recommend him as you will see other reviewers have said the same. Kendra Handlon Indian Land, SC Cincinnati, OH 803-762-9242

Showed up on time, very knowledgeable and professional. Piano sounds amazing, plan to schedule…read moreyearly check ins going forward. Absolutely would recommend.

From the owner: Bob is a certified professional piano tuner technician in Blue Ash suburb of Greater Cincinnati…read morePiano Tuning who is the piano tuner for the stars, musicians, piano teachers, students, hobbyists, recording artists, residential piano players, performance tunings, special events, public and private schools, churches, synagogues, major venues concert tuner in Southwest Ohio, Queen City, and Blue Ash, Ohio since 2001. Certified by Robert Perkins, owner and director of the Perkins School of Piano Tuning and Technology, Inc., Elyria, Ohio since October 2, 1992. Piano Life Saver system experienced installer of grands and verticals complete systems since 1995 to current over 70 installs. QRS Music Player Systems Pianomation 3 OT installer in 2017, 2023 PianoDisc Player Systems Prodigy 1 and 2 Upgrades and Installer in 1995, 2023 Steinway and Sons grand action workshop at the Steinway factory in Queens, NYC, NY in 2018 Piano Technicians Guild meetings and regional conference attended Erie, PA Major restorations grands, uprights, player uprights from 1992 to 2005. Full time piano tuner technician since 1992 to current. Professional Piano Tuning Lessons (private only) based on geographic location worldwide. Making piano benches and cushions. Special order piano covers Keytop replacement sets Action regulations Pedal regulation and installs Damper regulations Tone regulations and voicing hammers Cleaning keys, vacuuming interior Repair Restringing Replacing broken parts