The worst service I ever had in my entire life. They ask for 6 months in advance because I'm new in the uk and don't have personal record so I didn't have choice and by that time I didn't have any other choice of apartment so I have to take it or sleep on the streets, once I get in the apartment my wife and I realized that it was dirty, dusty and moldy, which was unacceptable because we pay 600£ extra to get it clean and ready (it was obligatory) but we didn't make a big deal and we clean it; by that night when I try to turn some lights I realized that some doesn't even work, freezer drawers are broke and I'm still waiting to get them fix, the mattress is the deepest, washing machine didn't work at that time but now is fixed (the only thing because I call by myself to the agency). Gary Hancock which is the manager in this branch (mermaid quay) is lying to us every time I ask him about all this issues telling us that "on Monday" we'll get this done, is three weeks since "that Monday" and we still waiting. It's a very nice apartment and probably the landlord doesn't even know about this but Taylor's service for me is the worst! read more