I've been with the St. Johns Durbin Creek Branch of First Florida Credit Union for over three…read moreyears, on Friday May 1st 2026 I made a withdrawal from the drive-thru. I then remembered that I needed singles. I parked out front, walked inside and approached the teller at the counter, I told her that I just came from the drive-thru, and needed to exchange my twenty for some singles. At that time two other tellers approached, both of them clearly recognized me as a regular customer. The teller at the counter seemed confused as to how to proceed with the transaction, she then asked me for my name and account number. I told her that all I wanted to do was exchange my twenty dollar bill for some single dollar bills, and for that she didn't need my name and account number. At that time, a male teller stepped in and said that would need my name and account number to perform the transaction, I was indignant but finally gave the teller my full name and told her to look it up on her computer. At that time the male teller said that in addition to my name and account number, they would also need to see my driver's license for identification, I replied that it was ridiculous that I needed to give them my name, account number and driver's license just to exchange currency. He replied that they wouldn't make the exchange unless I complied. I told him that I would close my account and he replied with a smirk on he face that they could close my account but they would need my name, account number and driver's license. I told him to never mind and that I would close the account when I arrived home. As I was departing the bank, he sarcastically called out for me to have a nice day, I replied back F*** you. There were absolutely no other customers in the bank during that time , unlike the lying bank manager stated when she called me several days later saying "that I used profanity in a bank full of customers". It took me another 12 days before I could close the accounts, I remember a time when customers were treated like people and not like numbers on a computer, It was called personal banking, I guess those days are long gone and now they seemingly couldn't care less.

Consistently have issues when I use the mobile deposit and ATM. Takes forever for the funds to be…read moremade available!

This bank in the whole institution are crooks. They let a vendor steal my money and didn't back me…read moreup time and time again they don't back up their customers they say they do. They assure me they would but then they didn't do it. I went bank here unless MY WIFE already had the account thank heaven for other banks. I'm pulling my money Monday and going somewhere else.

I was so please with all of my interactions here at this location Mr. Mingo I believe is so…read morefriendly and understanding and overall thorough with explaining things. so in conclusion as a first time bank account owner I can say I am very pleased with my choice and I am excited to start my banking journey!

Now they hold your checks for 10 days. So if you deposit money on the 1st your cant get to it…read moretill the 11th. There is no reason to hold a check for 10 days. Unless you are making money off of it, which they are. So run away form this company i will be soon.

This has been a most terrific experience, and every single time I've called them, an ACTUAL person…read moreanswered the phone!!! Something that rarely happens these days. I am hoping with the takeover of the bank will not change their wonderful service. I simply can say enough about this wonderful bank.

The staff was nice. Everybody was pleasant and very helpful. Nice clean Bank. they offered coffee…read moreor water.

I've been here a few times and the service is always incredible. Everyone is nice and hospitable.read more

Campus USA truly cares about its members and will go the extra mile to earn your trust. I recently…read morehad a misunderstanding with a car dealership and Campus USA straightened it out immediately.

Manager and staff need more training,especially on how to treat people. Seems to be very…read moreinefficient managing their time, with staff wasting time e whi.e customers are waiting. I'd be very h3sitant in trusting this staff to make good decisions.