I cannot recommend this repair service highly enough! This is my second experience using Nerdy…read moreNeighbor and If I could give them more than five stars, I absolutely would. The Issue: My smart phone was accidentally thrown into Talk Back mode when my basset hound puppy, unhappy because his sister had grabbed the prime real estate area on the bed which is snuggled into my side, stomped on my chest with the full force of all his 32 pounds centered into one paw. This caused a seismic event on the bed and by the time the shaking was over, my phone was stuck in Talk Back mode. After spending at least two hours trying everything suggested from Google, You Tube and Reddit to fix the problem, I became despondent. As I am not very diligent at backing up important data, I was worried I would never see my contacts, photos and text messages again. The Hero: 1. Ethan convinced me to bring the phone in. 2. He got it working and back to normal within approximately 15 seconds. 3. He saved my professional life since I depend on my phone daily for all professional contacts. 4. He refused to charge me for the service. The Verdict: Nerdy Neighbor is my go-to for all my electronic repair needs. I highly recommend them for their professionalism, expertise and heroic tech repair service!

I am a student who came in with a computer that wasn't charging consistently. Nerdy Neighbor failed…read moreto fix my computer TWICE and refused to refund me. The first time they replaced the battery and it was about $270 and when my computer wasn't fixed I brought it back in and they replaced the charging ports, this was $98 because they only charged me for the new ports. Up to this point I was satisfied and felt that the service was good. Then I got my computer back again and it still wasn't fixed. I am out almost $400, I am skipping grocery trips to be able to afford this and I have missed countless assignments bringing it into the shop. I called to ask for a refund and they refused to refund the work- the majority of the price and said they would refund the parts but only if they stripped the parts from my computer so I am then out hundreds of dollars and I would have a completely un-usable computer. They would have the parts back to use in another computer and still were paid for their work. 100% a massive waste of time and money and now I can hardly afford to get it fixed elsewhere. (edited review to add photo)

I cannot express enough how much Jude has helped me a couple of times in this store. A very kind…read moreand patient young gentleman. I wish there was more customer service representatives like him. Thank you so much Jude.

I tried the internet it was ok but it did not handle the entire house's bandwidth well. I have been…read morewith their cell service for just about 18 months and suddenly now; despite opening the account at the store with my military veteran status ID, they are now asking me to upload further information to some useless website that seems to keep asking for a pin, a password and the account number too. It is a matrix to get into their system. I only have a few more months on the contract and I am already looking to leave after the prior problem I had with cancelling the internet and trying to fix that billing issue. I tried emailing them my veteran driver's license picture somehow that does not seem to meet their requirements either. The average 1.4 star for their service on another site summarizes their business practices but with another 1 star review that will slowly decline as well.

Waited an hour and a half and they let someone go ahead of us…read moreAnd they didn't have what we asked for in the beginning

Even if you make an appointment, you will be placed on a queue. When I came in the wait was an…read morehour. I made an appointment for an hour later. I came and half hour later I'm still waiting. Leaving, will look for another Verizon Store.

I brought in a new IPhone and my old IPhone. I couldn't transfer the apps from my old phone to my…read morenew phone. The two young men ,with the same first name , spent at least an hour transferring all my apps manually. I can't remember the name, but they were great. Thank you so much

Tristan was absolutely amazing helping us switch to T Mobile from another carrier. He was…read moreprofessional, knowledgeable, and was able to switch us quickly and efficiently!

I live out of state but purchased a phone for my son who is a student in Prescott and Alex made…read morethis order fast and seamless. He was very helpful with the process and with his communication. I highly recommend working with Alex and this location for their professionalism and business standards!

Absolutely terrible!! We had to special order our phones 3 weeks ago. When they arrived they…read morecouldn't make the deal happen due to Verizon's end. We were told to give them a couple more days and they would figure it out. We went a couple more days later and they said they need another day and everything would be set. We got a call a week later that our phones were in. We work till 8 every night . And couldn't show up till Saturday. This was Wednesday. Apparently they can't count because the seven day rule was only three days for us because they sold it to someone else. They couldn't hold it for three days for us when we had to wait two weeks for them. That's really fucked up to sell someone else's product that they've been waiting for.

Never will I use AT&T. My father passed away and even though I informed AT&T they still took out an…read moreautopay after his death. I called and the representative stated "we don't process refunds". So they charge you even after death. What a disgrace!

I decided to change back to Verizon for better coverage and I previously used Verizon for about 20…read moreyears. I need my phone due to serious health issues. I spent most of a day and was told I had to come back the next day to finish. I went back and then they said it would be another day! They were very rude and dismissive. This is an emergency phone since I am a 100% disabled veteran with a transplant and the VA calls me all the time. The workers at this store did not care about anyone but themselves.