If I could give zero stars I would. This is not a reflection of the individuals at this branch…read more This is a reflection of the company itself. Horrible. Can't wait to get my money refunded and go to another bank. Not that any other will be better but tired of the run around. Last year hackers got into my account and I immediate made Citizens aware. Supposedly they stopped any further issues but the hackers hacked the same account two more times in two days right afterwards. Wtf. Now it's taking 6 weeks to get a fraudulent charge refunded and each time I call it's "your money will be refunded by end of day". That was told to me three times and still no refund. I ask to speak to a supervisor and am told "oh ones not available. Would you like his voicemail". Incompetence at its finest.

I have been with this bank for personal and business for over 7 years and am pleased with this…read morelocation. The atmosphere is relaxed and the staff are friendly and professional. MLH

This review is from a few months ago…read more This location is easy to find, right off Route 38. It has a drive-thru, which makes it convenient especially if you're on the go. But this review is based on walking into the bank and not the drive-thru experience. Each time I've been here the staff has been friendly staff and the service has been quick. The place is clean and welcoming. Andrews FCU is a partner in the shared branch network.

My experience at AndrewsFCU over the past couple of days was great. I needed to purchase a vehicle…read moreright away. Mona at the Mt. Laurel NJ branch was very helpful in helping us get an auto loan for the car at a great rate. She called me late on a holiday to let me know I was approved for the loan. The customer service at the branch was great. They went above and beyond to help us. Thank you!

I have been using this bank since they were in Riverside, N.J. They moved to this location a few…read moreyears ago... The interior of this bank is clean and well kept... Before Covid 19 hit they offered free coffee, tea and bottled water in the lobby... Since the virus hit I use the drive thru more often but the lobby remains open... Masks are required if you choose to go inside... The staff all wear masks and I've seen them with gloves on... Hand sanitizers are provided for the customers to use... The Tellers and the entire staff are friendly and very helpful...

This isn't just for the bank because you actually can't call into the bank. However, this is for…read moretheir customer service. The only people that you can contact on the phone. They get you in acting like you're going to get a low interest rate on your car loans, they tell you interest rates from like 3.5% of 17% however they can't even tell you what criteria needs to be for what bracket of interest rates. I've never taken out a loan where they couldn't tell me what criteria you to meet to see if you even wanna do business with them. Technically you could have perfect credit and you can meet all the criteria and still get 17 percent interest rate if that's what they want to give you. It is a scam. Stay away from them. They lure you in on false pretense and then can't answer any questions which as a financial Institute they should be able to answer all questions. A car salesman could answer more questions about finance than their own financial institution can answer. They lost my business on that. Could've made a lot of money off my loan, I've been with the banks and their credit cards for over 15 years, I have a personal relationship with finance as well. So this leads me to believe that they have under trained staff. Ignorance is no excuse. For anyone who's reading this, in case you are unaware, as many people are, when they run your credit if you decide to not take out a loan with them, it will drop your credit by 20+ points. If you don't take the loan, it looks like you've got denied. Therefore them not being able to answer your questions properly could result in you dropping into a credit score bracket that you won't be able to get lower interest rates because they suckered you in. If you want to Bank with them, they aren't so bad they have benefits other banks don't have. But it comes the cost because there's only one location in the entire state of New Jersey.

I have been banking with Navy Federal Credit Union for 20 years and this branch has always given me…read morea top tier experience. The branch itself is clean, well organized and clearly marked for the service you are looking for that day. You are always greeted by a friendly rep at the door to ensure you're heading to the right place or getting an appointment if you aren't sure. From mortgages to car loans or other banking needs, the advisors are always incredibly patient and knowledgeable. They understand your needs, provide advice or feedback, show you the numbers and potential alternatives, and then set you up for an easy checkout experience. I could not more highly recommend NFCU and this Cherry Hill branch!