We exchanged some US currency amongst other things, today at the 224 street branch. The teller we…read morehad (her name is Charlotte) was so helpful. She went out of her way to match an exchange rate that we had at a different institution. She was polite, knowledgable and officious. 5 stars for Charlotte!

RBC is a bit of a joke. Having acted as executor through 2 family passings, RBC is one of the 2…read moreworst to deal with. In my last dealing, I was trying to round up funds from 5 different banks. After making another financial institution the Estate account, 2 banks merely transferred their balances, and the other 2 needed to see the probate documents. RBC was a particularly special needs case. In January, I informed them of the financial institution that will be contacting them to handle the estate. They took copies of the will and certificate of Death and my ID to create a portfolio for me. In July ( Prior to probate being finalized), the Estate account said the RBC manager (David?) needed to see me in person as they had no contact information for me. Strange but ok. Better go back in person and bring the Will & Death Certificate again. Arriving at the bank, David was unavailable so the teller took all of my information AGAIN to set up a profile for me. Once this was all done, the teller went on the search for their manager again only to return some time later to say David is on his lunch break now but told me that they need a copy of Probate to move the funds.... Maybe if RBC had not misplaced my 'Profile' this could have been resolved in a call or email instead of wasting a over an hour of my work day. A couple weeks later, probate was finalized so off I go to RBC with my big fat envelope of documents. I explain to the teller why I am there, present him with my ID & Court documents and he lets me know he needs to discuss it with his manager but HEY, Let me get copies of all your documentation SO I CAN SET UP A PROFILE FOR YOU.... After another agonizing wait, the teller comes back and says we'll have a check ready for you in about a week. You can't just transfer the funds to the estate account? Like every other bank? No. He says. Did I mention that the funds in question amounted to $371.00 (-$4 every month from January until now Aug). No wonder they want to keep the cash. It'll all be theirs if I leave it long enough. Oh and incidentally, I never did meet David. Got close though. He came out to do an override for the teller next to mine. Even the email I received was through the estate account with his email redacted. I recommend any other financial institution over this one. Even keeping a sock full of cash under the mattress is a better alternative.

They are making me requalify for a exsisting mortgage. I currently have mortgage at 2.99 and…read morebecause it is up for renewal and l now make less money they are raising my rate to 4.59. I have been with this bank for 5 years and never missed a payment. It is mandatory to pass a stress test when applying for a new mortgage but not an exsisting one.They are simply doing this because they know l wont be able to get a new mortgage elsewhere with the new laws. They don't care about there members at all.l have talked to other lenders and they can't believe how Westminster savings are treating me. I was told if l stayed with the Royal bank l would of been getting the going rate.l recommend you stay away from this bank because they are the only one's doing this. If l could give them no stars l would.

I have banked with a few banks in town, and this Credit Union was my first and longest. Most…read morecertainly also my least enjoyed. The interface between staff and customer is robotic, there is very little humanized flexibility, and they generally act as if the customer is an ingrate who should be happy they are allowed to bank at all. Their credit card services are not worth bothering with, my loan was embarrassing to acquire since the employee could not manage the paperwork and denied me having incorrectly entered my earnings, and then acted like I was just too poor. I thought "Credit Union" was a community building enterprise, but I have learned that it is just another bank with jaded employees and much much stuffier to deal with than every other bank I have experienced in the area.

Bad customer service. No customer loyalty here at all. Wanted to charge me $5 per statement I…read moreneeded printed off and I needed 24 pages printed in total (As I don't do online banking). That would cost $120 and they didn't blink an eye. Very rude and unfortunately that's going to cost them loosing a member or two.

My wife received the worst customer service from this bank tonight. There was a business…read moredisagreement over the phone with a senior member of staff which ended with us telling the bank we'd be pulling our business out of the Haney Scotiabank and going elsewhere because that is our right to make that choice as a customer. My wife tried to use her bank cards later that evening and every account was frozen leaving her unable to access OUR money!? This is unacceptable behavior from a bank! How can somebody be allowed to get away with this kind of behavior? This bank has been brutal in their customer service and have treated us poorly. Well no longer, we are going to write negative reviews everywhere and pull all of our business.

I scheduled an appointment to start a account with Megan. It was the most amazing experience. She…read morecatered to my needs and even went out of her way to call UBC directly to double check that there indeed is a BMO on campus so that I could bank with ease.

This bmo is bad, they will be nice and polite to you but anytimE you need actual help with…read moresomething that makes thEm have to go out of there way just a tini bit. ThEy say no. They say no sorry every time. Once I just wanted to use thEre public computer to send a etrasfer and she says no sorrry but then someone else said actually that's fine. The lady didn't even want to check. I'm on disability and there was fraud on my account. I lost 200 . I said I need at least 20 dollars for food they said no sorry you have to wait 3 weeks for us to get it back sorry, smug bastards, they couldn't protect my money then make me wait 3 weeks for it, even though they knew that was the only money I had fOr food. They will never help yoU when you really need it. You want a good bank that will hElp you every time. Td bank in mApke ridge. They gave me a free $100 when I was down on my luck. There awesome. I am so embarrassed and feel,sorry for the workers at bmo that hAve no compassion and will never help. It's not just one worker. I've had 4 diffrent workers that said no to me for the smallest thiNgs that any normal good person woulD be happy to help. I don't recommend this bank to anyone. Shame on the people here

Dezter Lintag is a fantastic advisor and CINC has been a great support to our small buisness for 17…read moreyears !

I experienced stellar customer service here via a phone meeting with Pedram K. He was able to…read moreefficiently lead me through the pros and cons of my existing, dormant account in light of new institutional account changes. He saved me time and money and provided peace of mind when it came to banking I was unable to accomplish in person due to being out of the country and current travel restrictions. The level of professionalism I experienced is hard to find these days and I can't say enough about the excellent service I received today. When I come back, I plan to stay with CIBC and this branch because of Pedram's excellent service.

There have been many friendly customer service tellers and financial advisors throughout the years…read morelike Olga, Elizabeth, Harshit, Anita, Ryan and others. Kerwin Maude

Located in a plaza, busy…read more Spacious and updated. Tellers on left, offices in right. Open til 4pm Saturday's. Friendly service.

WOW WOW WOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!…read more Worst freaking bank I have ever been to in my entire life. First off they charge the most ridiculous fees and double charge fees without warning. Second I went and paid a bill directly to the teller and the dumb woman put it on to my credit card instead of my cell phone and THEN! My cell phone got cut off because of it!! How f@#$%^& irresponsible to mess with someone like this. I'm so so unhappy i cancelled my account and will never ever recommend you jerks to anyone!!!!! Oh and to top it off my very few encounters with the tellers were horrible. Terrible costumer service!!!!!!!!!!!!!!! Never again! Anyone looking for a bank...stay the hell away from these dumb jerk offs!

I have been banking at this location for 20 years. I have never had to pay a fee for using my debit…read morecard ever. The tellers have always been friendly and very helpful with any questions I have had. If you have to do other types of banking like loans etc I have found the one on one experience very fast and helpful. I have always felt like a member of the family there and will keep using this location as my number one banking option.