Horrendous. Less than one star. Six plus weeks and counting--called because of a death and wanted…read moreto pay off card balance. Was immediately locked out of the account and told to submit death/probate papers (which I did). TD Bank reverted the autopay to an old account rather than taking funds from estate account. Folks at the "old" bank let me know that TD was trying to withdraw funds from a closed account. I called TD, gave them correct account info (AGAIN), they got their money and charged me a late fee. Called to remove late fee and arrange for a second/final card payment. TD staff couldn't talk to me because I wasn't authorized and they couldn't find death paperwork or probate papers which were mailed to them a month earlier. TD suggested I drive to a branch in a neighboring state and submit papers in person if I wanted to resolve the issue. I went. Branch said they couldn't access the info or fix the issue. Branch faxed the paperwork to their "credit" unit. A phone call confirmed receipt and I was told they would straighten everything out in 24-48 hours. Six days later, the credit unit says they don't have the paperwork and can't help. That the final card payment is now in collections and a second month's late fee is owed. Over the weekend, TD did send me an email--addressed to the decedent. The first sentence read "We're always looking for ways to better serve you." Really? Here are just a few suggestions: (1) don't lock out accounts until the paperwork arrives, (2) reduce caller hold times to 5 minutes or less, (3) don't tell me to call back when you can't resolve a problem--get the answer and you call me back, (4) put managers on the line when requested, (5) don't say you cannot provide a copy of a credit card statement (because you don't have the necessary paperwork....which was submitted twice) and then ask for the balance to be paid over the phone, (6) provide email addresses--I have no problem submitting requests in writing, (7) LISTEN to what a caller is saying, (8) stop passing calls off to others who cannot answer questions either, (9) get info, call customer back, even if it is just to say you are still working on it. I have accounts at a credit union and other banks and in 50 years have never experienced anything as screwed up as TD Bank.

This bank is a fraud. They don't answer the phone so you have to call another bank only to get a…read more888 number to call and then you have to go through a bunch of options and then when you select one you have more options to go through. You get a call bank and put back on hold and when you finally explain the problem you get told that you need to be transferred to Recovery Dept. After explaining again the person puts you on hold and then you get the recording again on entering checking or savings info, etc. She never came back. Personally I give it a "0". I am sending all this info to both the BBB and to the federal government who is waiting for my response. Thanks for nothing TD Bank, so glad I don't bank with you........you are useless

Terrible bank and horrible customer service! Do yourself a favor don't bank with wellsread more

I love every employee at this location. They are all knowledgeable, some bilingual and all there to…read moresupply your every need, with a smile. There is a location closer to me but I purposely pass that one by to go to this location because the customer care is night and day. In fact, I have no idea how the nearer locations service is because they have a front door greeter who acts more like a stingy hockey goalie. She wont let you pass and everything you say you need, she says they don't provide. Take the extra 10 minute ride. The employees here are all worthy of employee of the month. Banking needs with a family feel.

This is an amazing bank from the tellers to the officers. We left M&T because of non attentive…read morepeople. Shout out to Sarah Rouches and Odette Parker who are always helpful and friendly. Chris B

Terrible bank with even worse customer service! Go elsewhere there are better options than this…read morebank for everyday banking! This bank has fees and use dirty tricks to make sure you are charged!!!!

Paid a visit to handle some business for my parents on their accounts. Wasn't crazy about sitting…read moreinside someone's office in the building, but I was impressed by their precautions -- sanitizer dispensers were available throughout, everyone had their masks on, and most importantly, I only saw three people there besides myself. Staff was friendly and helpful, answering my questions, and I was able to sign the paperwork and get out in less than 25 minutes. The big stone building is beautiful compared to other banks and it easily stands out from the other buildings, making it easy to spot. There is ample parking, though I found it a little hard to get in and out of this location -- it's on the corner of a busy highway, but the entrance isn't located at the intersection, so you have to wait for a miraculous break in the flow of traffic in order to turn in from Stony Batter Road.