The worst customer service and management I have ever encountered in a TD bank branch. They favored one race. They take too long and then management is just looking over seeing a long line and customer just walking and talking in their language to tellers and being helped overpassing the customer that are on line. Tellers being not professional when asked a question. And looking at you as if they are bothered. Please improve customer service we as your clients deserve better. read more

Kusum is not a good customer representative when I have explain the problem and requested my funds and yet denied my request. Victor in the other hand handled the situation perfectly. I explained and I believe the senior manager or manager saw the situation and sent me to victor. I'm happy good employees exist in this corporation policy is one thing and a customer request is another. It's shameful enough I got scammed Sunday read more

TD Bank - Banks & Credit Unions Near Me - Jackson Heights, New York

More people for customer support because wait a hour is insane for a bank take to long

Always packed. Why do they not have ATM machines inside the bank? Really sad the coin machine didn't work as well.

My cousin sent me a wire transfer for $1 million. Yes, $1 million. This TD branch rejected the transfer. Then, it bounced back and they rejected it again. I lost $1 million. I should have gone to a lawyer, but I did not. I was so depressed from this and other things going on in my life. It is nice that they give out free lollipops.. read more

Probably one of the worst branches ever. Always a line that takes forever. You can't make an appointment but when you get there to sign in there is a note that says appointments get priority over walk ins. Makes no sense! read more

Wow. Does TD Bank just not care? There are years of bad reviews on this branch. Echoing a previous review - if I could give negative stars, I would. This negative review is for Reenu. We were only here for about 10-15 minutes to make a withdrawal. Reenu was rude the whole entire time. We told her what we needed as well as directly answered her questions multiple times and she still talked to us like we were the ones being dumb. Absolutely unacceptable. Making a withdrawal is one of the most straightforward processes you could do at a bank and she made it feel like getting a root canal. Woman, this is your job. Regulate your emotions, please. TD Bank, please make some managerial changes at this branch. It is clearly terrible. read more

If I could give them 0 stars I would. Probably the worst branch ever! ATM machines are either out of service or do not work properly. There are a bunch of people that work there but there is always a long line. Terrible customer service! read more

Very bad service the Indian lady / manager has nasty attitude and didn't help or even offered she was actually yelling no manners or sense to fix any problems in professional way I took my business some where else right away , I don't recommend TD bank that allows employees like her to work at such a bank as manger to help customers with simple requests and even the agent that work for her never called me back like she promised Very poor customer service and don't trust them on your money I'm happy and safe with another bank A lot scammer also use the ATM at that branch and they never did anything about even after my complaint which means they allow it and let them get away with it 0 star 0 star 0 star read more

I open the bank account really easy and the employee name Gokhan really helpful to help open checking account .Ans checking account minimum balance only $100 .nice bank read more

Desperately understaffed. I have a account with TD, but am generally unable to deposit or withdraw money at this location near my home, because I don't want to wait in line for an hour. On Saturday, I was turned away from the door 45 minutes before closing, because the line to see a banker was too long. This is a majority-minority neighborhood. I seriously doubt TD expects customers on the Upper East Side to wait in line for an hour. Embarrassing. read more

Went to open an account for a family readiness group with all documents in hand, we were there by 910am put our names on the list. We were asked to come back at 11 because they didn't have enough staff to help up us. Sounds like Jackson Heights not very convenient bank. read more

I've been working in costumer service all my life and I just experienced the worst. I know the Jackson Heights, Queens locations tends to get very busy but you (as in location) completely disappointed me today. When I arrived there was a long line that blocked the door. I do believe that's a fire hazard but who am I? How do you have three tellers and yet have only two taking transactions? The third was doing something on her terminal, which was probably important. However the line going out the door was an issue that should've been attended to first. TD Banks' slogans plastered all over the room about all these great things and your customer service. However, today you did not live up to my expectations. I do appreciate the gentleman who was "soon to be manager", notice the line and took some actions but should've been noticed by your entire team. read more

TD Bank - STUPID LONG LINE!!!! - Banks & Credit Unions Near Me - Jackson Heights, New York

This is the best Halal cart I've ever had. Destroys Halal Boys, destroys Sammy's. There are actually many locations in the same company as this but I only know of another one at the Queens Mall. They have a secret masala which might be the difference, but I know it is much more than that. One time my friends and I did a Halalathon, where we tested every Halal cart in the area and this won unanimously. There is no official name, so we call it the TD Bank Cart. It is located on 74th Street NOT 37th Ave. I gave it the same address as TD Bank for lack of a better address. read more

This is hands down the worst bank branch and worst service I have seen in my life. The only reason I have to come to this bank is that I have a joint account with my daughter who is in college. There has never been a time when I have been at this branch that the line is at least 15 deep. The customers are rude the tellers are rude and angry. Never more then 3 tellers working at a time no matter how crowded it is. I really do need to find out the secret password that some of the people seem to have that enables them to walk right up to I guess is their personal teller. They don't even try to hide that they are cutting in front if everyone. What is this password?!!! How do I get in the club? Boy I wish yelp would allow zero or even negative stars. read more

Great TD Bank location. My go to stop when cash is needed when in the area. Can't complain about rude service; only use the ATM...lol... What else to say; safe, convenient and my money is there......... read more

This branch is very clean and the customer service is very warm and welcoming. I have been here before when it used to be Greenpoint Bank, And now again when they changed because of my aunt having an account there. I'd say I 'm a fan just because they are the closest one to where we are. read more

If possible to give a negative review I would. I have gone there to change my address & ordering a check book. The Personnel banker named Mohammed, he refused me to change my address even after giving my debit card and ID. Then I asked him to order a check book, he still refused and told me to come to Hillside Ave branch to order and pick up from there. He cant do it for me.. #Worst service ever #Arrogant banker read more

THE WORST BANK EVER Worst costumer service I have ever received, what one says is different from others. My biggest mistake was to open a credit card with them because the branch manager lied to me that they have the best balance transfer for 4%, meanwhile all other banks had it lower then that, like Chase 2%, Bank of America 3%, etcetera. The craziest thing is that they do not have 0% APR for the first year of opening the credit card like every other credit card in the world. I have very good credit and the best they could do was 18%APR meanwhile the max others offered me was 12%APR. I don't want to write more about them and lose my time, but STAY AWAY FROM TD BANK. There were so many bad experiences with this bank that now I love and appreciate every other credit card and their costumer service, rates, quality, fees and everything else they offer that TD Bank does not. read more

This bank is really understaffed. There's ALWAYS a line even for basic bank transactions, but if you need to sit down with the clerk - force be with you! You need a lot's of time and patience. I am here right now - it's Tuesday, 9.50am. Only 2 clerks working - 7 customers waiting to be helped. In average, it takes about 30 minutes to help one customer - so I expect to spend at least an our waiting. Is this the Americas MOST CONVENIENT Bank? Definitely not. On the bright side - clerks are processional and nice... But there's not enough of them!...., Here is the update: Visit to this bank took over an hour. More clerks showed up after 10am. Out of 3 things I needed to get done - only 1 was executed properly - for the other 2 - clerk made a mistake, so I need to go back - because I didn't check at the bank. What a disaster! read more

Pro: penny arcades Long business hours Close to where I live Cons: Long line Staff won't let you use penny arcade if you have too much coins need to deposit I personally don't any issues with this bank. Any business located in a busy area will always have problems that they can't control or manage. read more

Well this place has saved me on a few more occasions then I would think being the only bank around with a "bean counter" that is very local to me. My bank, Capital One, used to have a coin counter but it always was breaking down so they got rid of it totally. TD used to do this service for free but now I notice they charge you a percentage once you are done on your final reciept. It is still very convient to have a coin counter and not have to have an account to use it. I'm a fan. read more

Went today 12/1/2019. I met with the supervisor and told her that due to fraud on my account I needed a new debit card. She instructed me to input this info into an ipad, along with my name. after waiting an HOUR i was told that there were two people ahead of me. After a total of 90 minutes, one of the account managers called me over and told me that they have been having problems with issuing debit cards all day and they would not be able to give me a new debit card. I was furious and demanded to speak to a supervisor. If they were having problems issuing new debit cards ALL DAY why was I not informed of this fact when I first came in? No one could give me a reason for this oversight. The supervisor spoke to the account manager in private and I heard him calling their tech support. They were able to issue me a card. Did no one think of calling tech support? This is a new low for incompetence. I know if I had gone to one of their Manhattan branches I would have been out in under 20 minutes, but I live in Queens and I needed the new card right away. Everytime I have to go to this branch I cringe because I'm sure that I will be in for a wait of more than an hour. last time I came here was for a couple of blank checks. Also took over an hour. The teller lines are always long because the tellers are usually chatting and laughing behind their desk. I am contacting TD Bank Customer service next. read more

I've been useing Td bank for 5 years, I've never get any seevice better than this time. The man behind the counter with the glasses very helpful and explain everything so clear. Also brought me to customer sevice and can finish my case very easy and quick, thank you sooooo much. I would have give you more star if they have it!! read more

This location is the absolute worst. Other locations in the city have minimal wait time, incredibly friendly and courteous staff, perfect banking Experience. This location fails every time. I live a few blocks away but it's more convenient to go to the city because the wait time here is that ridiculous. Talking to a clerk requires at least a twenty minute wait time and the atm lines are always super long. Not to mention the food cart right outside which stinks of stale food. Avoid at all costs. read more

Only two staff at the counter and the weekends are always packed ... The wait is always a pain. Seemed to never get things settled or done here ... Maybe it is just my luck. It isn't as convenient as they make it sound. read more

Customer Service doesn't exist. They are lazy and they hate helping. Sadly, this is my local branch but I am always forced to go to the other branch on Northern Blvd even to withdrawal money. They have three ATM machines but only one works properly. It is very difficult to communicate your needs since most of the tellers native language is not English and to speak with a manager you have to write down your name on a list and wait. What is the waiting time....30min to 1hr and nowhere to sit. The tellers are always having intimate conversations. After today, I am never going back there. read more

I wish I could give this branch location negative stars. They seem to operate like they're doing you a favor rather than you bringing them service. I am a TD customer for about 10 years and I went into this branch location because my phone died and I needed a place to charge. A younger manager gave me a place to charge my phone but was instructed my his manager, Jackie, that I'm not allowed to charge my phone here. She rudely told me to leave. If she is not fired by the end of the year, I will move my business to Chase. I complained to the Branch Manager about customer service and he barely lifted his head from his computer. DO NOT GO HERE FOR ANY REASON. THEY WILL TREAT YOU HORRIBLY. read more

Always A line about 15 deep, always! The manager was very helpful as well asthe tellers. The coin machine sometimes works. I've been a TD bank customer for years because of there hours and days open. There are just better branches in the area than this one if you don't want to stand in line read more

This bank is the worst branch in NYC!! You can literally be standing online for up to an hour. Tellers slow as ever. Bring a book you will be standing very long time plus people just walk in front of you security horrible don't help to organize line useless waste of money. If you go to TD bank go to branches other then this location read more

Had a wonderful experience there. I was frustrated by TD Bank's excruciating wait time in ovre the phone customer service and was about to close out my account but when I went to the branch to do so, I had a long chat with the supervisor shadman and he made me remember why I chose TD over Chase. He was polite and really showed that the bank may be light years behind in over the phone customer service but the in-branch personnel make up for it. That being said, this branch is notorious for their wait time and a hit or miss customer service team. Do yourself a favor and ask for Mr. Shadman for a quick and easy experience. I have been a customer for 12 years now. I would recommend people to open a branch at TD but avoid this particular branch if you are in a hurry. read more

Pros: - Penny arcade Cons: - Long lines & less people behind counter - Rude staff (3 times I went there to open a account, add co-signer and close the account, every time took me at least an hour) Nothing special about this branch, there are other 7 banks in the vicinity and I have been to 5 of them, they are much better. read more

This is easily the worst bank I have ever been to. I have been in the branch on and off for the last 8 months as it's my neighborhood branch for my business and I have never left satisfied. The bankers don't want to help you and tell you to call the 800 # for every question and I had one banker in the middle of a conversation try to leave to go on lunch break. I spend more time trying to get answers than banking. I also hate the security on the business website ( not this branches fault) but it's so secure even I can't use it and I run the business. Thank goodness I don't need it much. I'm very close to closing my account and going with another bank. read more

I wish I can give this branch no stars. This branch is horrible. They don't believe in customer service here at all. Ive been here numerous times and the lines are always out the door yet they will not take their jobs seriously, acting as if they're doing something so important behind their desk. Yes, its a busy branch in Jackson heights and I would avoid it like a plague if you don't necessarily have to come here. If this branch is so busy, I suggest you hire more people to accommodate the demand. I hope the branch takes in consideration and changes their staff or retrains them better. I understand a lot of the people they deal with does not speak English, so they kind of just get away of not having to give them the td customer service standard I'm use to. You put your name down on a "waiting list" to be skipped over to the next person and you think people won't notice ? No sweetheart. I won't make a scene but just know people are aware of this careless attitudes and should be addressed. read more

When I went to the bank, I had lost my debit card and needed to replace it. I waited approximately 20 mins for the system to "start up". I was then told that I couldn't get a new card bc my ID was not valid. Now, A few weeks earlier I had checked with this branch as to what valid ID was because I was sending my passport to get renewed, I don't drive so my only other form of ID was a NYC card which has all the info as the state ID. I was told this was acceptable. Now when I'm in a pinch and need something the ID is no good. They then told me that they changed their ID policy a week ago. I asked why they hadn't informed customers and I no one answered. They then told me they couldn't help me. When I said that my money was being held hostage and got upset, they then told me that they could w/draw money using the ID.... Just not get me my ATM card. Perhaps the most egregious part of this whole interaction was the aggressive and rude tone of the manager. When I brought his lack of professionalism to his attention Ronald's only response was: well you were aggressive when I came over here. Well listen Ronald I'm sorry if your feelings are hurt... Really I am. But I'm not asking you for favors. I give you my business so in turn, services can be rendered. And if I get frustrated because you and Muhammad are wasting my time, it's on you to fix it. Not for you to give me biting sarcasm or to laugh when I give my complaints. Perhaps we have moved past the extreme that the customer is always right.... But have we replaced it with business people can be rude and lack all forms of empathy? And this isn't the only complaint like this about this branch. Service is a problem here. What are you going to do about this branch TD? Because they make absolutely nothing convenient. read more

I like td bank but just didn't like the way the stuff treated me,so I opened an ac with td bank as recommended by my sister,and after that the next day I went to deposit money to my ac and the bank was closed as in they just closed and the staffs were getting ready to go home,so I was using one of the machine to deposit the money and it won't even let me deposit all the money at once,it was too crowed there and I had to deposit my money one by one as the machine won't give me the option to deposit all at once,they have 3 machines in that bank and I don't know how old those machines are as it keeps breaking down and they down care a damn about it because they are not the ones going through the problem but the customers,so that day I was depositing money and the machine was too slow and I manage to be patient and deposit some money now the machine suddenly breaks down saying your transaction was not completed and asked me to press enter for receipt and when I did that again it said there is no receipt available right now,The machine kept coming back on and shutting down by itself so that worried me and I don't have a prove saying I deposited the money,I got worried and the employees were leaving and I pleaded them to help me as I didn't know where to go but all of them just ignored me except one Spanish lady telling me to call the number on the back of the card and when I did that it won't go through as it was asking for details which I didn't even have,I could have gone home and did that but I just couldn't leave the machine in that position,it might throw back my money when I'm not around so there was this guy(td bank employee named sakid Bari )who kept coming to the door and opening it letting the employee go and I asked him and tried to explain what it is and all I needed from td bank was little help just to let me know what to do next,I understand it was time for them to go home but I was in that position and I almost cried and I pleaded him but he closed the door on my face and told me on my face that nobody is coming out to for me as in to help me as it was closed,I just wanted them to tell me what to do as I tried calling the number too but it won't work,I understand they had to go home but I wasn't asking them to sit with me and go through everything,first time the stuff said that to me,he came to the door again and I asked him again what do you think I should do please just let me know that but again he was very rude and told me the same that nobody is coming to help me as its closed,I waited for them to come out,then 3 of them came out,and I explained the same over to the other stuff and there was another employee who asked me to go to the branch on northern Blvd as they are still open,that's it,I lost my temper and yelled at that employee as I was so angry as he didn't give me the option before and just slammed the door on my face saying nobody is coming out to help,I told him I'm not there to beg him to help me,it was his job to take care of their customers no matter what,all he could do was give me the option and try to calm me down as I was already worried but he was so rude he actually made it worst,I claimed for the amount going to the other bank and next day I went to the same bank to complain to the manager the so called sales and service manager(farheen lodhi) letting her know about the problems and she was sorry and blah blah at that very moment and took my number saying she will get back to me regarding the same,I deposited some amount but not everything got deposited so I filed a claim for missing amount and she was suppose to get back,when I wanted to talk to somebody regarding the same at that very moment they ignored me and next day my money go missing and they say they would get back,I waited for more than 10 days as the time frame given to me was 6 to 7 business days but even the manager didn't bother to get back after giving her words,she send mail to somebody and I'm sure they got back to her but it wasn't important for her to get back as she was not in my position,I'm sending a complaint letter to the head of this company,I know they are big company but they will have to do something about this,their employees in this branch are very rude as if they they are giving us business,I've tried other td branch too and it's totally different,I'm disgusted with their service overall read more