Very poor customer service. Does not honor their own client checks and want to charge $8 to cash a…read morecheck from their own bank! Customer service is even worse, rude and unpolished! I have never come here and left feeling good!

Great customer service. My wife and I has been visiting this facility for many of years and we…read morenever complained for the services provided there. We have been welcomed in a very friendly way. A special thanks to Roxanne Ramirez for her professionalism and priceless advice we received from her. Best Regards.

Went to this friendly bank today. Great service personable employees. Everyone was easy to deal…read morewith and knowledgeable about their work.

Customer service is rude when opening a account.Disposition was surprising for a Credit Union that…read moreis owned by the members.Tellers are nice and treat customers with respect.

Swapped over a short time ago from MT, huge difference. It's been nothing but smooth sailing so…read morefar and I don't see any reason currently why it would change going forward

I love this Webster location. The lines are fast, the employees are friendly. it feels warmer and…read moremore inviting than the downtown branch in New Britain. Love the mortgage rates best deal after shopping around to refinance.

This is an excellent branch no matter what language you speak!! If you are Polish, this is the…read morebranch for you!! And I am not - LOL! I have been doing business at this branch for over 10 years and although I have seen tellers come and go, the platform people have mostly stayed the same. The attitude across the board no matter from whom is ALWAYS caring and professional!! The branch has excellent parking, well lit at night, great drive-thru, ATM in SO many languages, clean inside and out and honestly, the kind of place you'd want to work for. I enjoy going there and when I do and it's busy, they KNOW to put enough tellers on the line so my wait is as short as possible! I highly recommend!!

Very odd banking system. I just had to cash a check that was given to me by a member. Everything is…read moreautomated from the second you walk through the door. After I signed in, I was given a 45 minute wait time just to cash a check. Haven't gotten helped yet, and I'm thinking it may be easier and more cost effective to void the check rather than waste valuable time. The woman who did help me was great, even though it still took quite a bit of time. She did say not all branches are set up this way.

Worst bank ever. They don't have the resources or financial backing to invest in a real fraud…read moresystem and program. Do not go on vacation and not call and give your blood type as your card will be deactivated. You won't be able to call because everyone leaves at 4 pm. Do not risk sleeping in cars because they will turn your stuff off with no way of accessing them. If Amex or Capital One suspects they call in3-5 minutes. I just opened a checking acct. at Capital One!!! Was a member for over 10 years. This will not be my primary bank any longer. Get your shiznit together. And this...1 damn ATM and they're closed on Saturdays. Lol

Wow....had to be the worst Bank in America…read more... Want to charge me a $8 fee to cash a check issued by THEM? Total Scam Artists!

service super slow, to send the wire I would have to come back to branch 3 times , poor mom…read moreprofessional stuff