We entered and there was no greeting at all. Guy who sat in the first cube when you enter looked at…read moreus as if we were going to rob the bank. I looked at him and had to ask are you going to help us or not? By the way, still no greeting from the young slickster. Does not even introduce himself, does nothing resembling customer experience at all. The manager really should can this guy. By the way there are three of them talking like it is a cafeteria so there is no reason to not greet or provide any customer experience whatsoever. Throughout the experience his facial expression is one of my brother and I inconveniencing him...All good. I will keep this review alive... Hopefully the manager is better than this...You don't need an employee like this to bring your scores (CSAT) down. Apparently, my brother went to the Chase on Route 4 which had a really pleasant staff and provided a higher level of experience and service. If I could give a zero I would...Thankfully my brother chided me to hold my tongue while we were there as I was ready to go into full "get me someone who knows how to work with customers professionally" mode. To the manager get this guy in the front cube out of your branch...Piss poor in every way possible. If I could have given a negative score I would have.

I've been a Chase customer since the 90's and my visit on this particular day is further reason to…read morebe a customer. I have been in need of a safety deposit box for a while now. I had thought I was on a list with another branch and forgot to inquire about them at this particular location. I called at 11:40AM and asked and was told "Absolutely we have ones available, what time would you like to come in?" I was told that the representative had a few appointments and whatever worked for her would be fine, I was told 1PM. That's not bad! I went in was done 20 minutes later. The representative that was supposed to help me was tied up with another client and someone else helped be, but he was equally as helpful and very friendly. Most of that 20 minutes was spent just BSing about things. Sure banks are businesses and will bend over backwards to get your money, but there's customer service and then just people that don't care. These people are very friendly and you can tell that they're genuine, not faking it to make you feel good!

repeated fraud deducted funds from my checking and charges to my credit card. ongoing and repeated…read moreabysmal customer service and correction to accounts

I don't have the concerns the previous reviewer did. I like this branch actually. When I have…read moreneeded to do banking in person it's been easy. Located off rt 17 north you can get here from rt 17 or from the other side, which is a mall that has TJ Maxx, Fairway, Bed Bath & Beyond and much much more. This also has a large easy parking lot.

Love banking here. Friendly faces with a smile. 6 years ago I had the pleasure of opening a High…read moreSchool account for my oldest son. I came back to open another account for my youngest without an appointment and they took me no problem. Rehnah was so helpful. She was thorough and answered all the questions my son had. Thank you Rehnah and team for staying open a little late just to help me and my son. I highly recommend banking here. Friendly faces with a smile.

Really friendly and helpful staff. Usually come in real…read morequick to take money out of the ATM but didn't have my card and the ladies (Zoe and I didn't catch the other's name) at the counter helped me out, maintained an upbeat attitude and engaged in quick conversation. I then needed help opening up a credit card so the ladies directed me to Kristina who saw me immediately. (Nothing worse than trying to grab someone's attention and waiting for them to stop texting or bullshitting with a coworker so I was happy that wasn't the case here.) She gave me a quick run down of all the cards, asked what I was looking for and I was in and out of there in 10mins with the paperwork. Great work everyone! Keep it up :))

This is my favorite Oritani bank to go to! They have the friendliest staff at this bank and the…read morebest manager Carmella! They greet their customers by names and remember a majority of them. Whenever I have a problem they are always able to fix it and on top of everything for me! Nunzio & Carmella are the best.

From the owner: We are a strong, safe and stable community bank with over $3.7 billion in assets that has been…read moreserving our customers and our communities for over 105 years. Our parent company, Oritani Financial Corp., is a publicly traded Holding Company listed on the NASDAQ exchange with the trading symbol "ORIT". The Bank is very well capitalized with two to three times the level of capital required by regulations, and it's operating performance consistently excels against its peer group. Oritani was among the earliest NJ banks to decline the TARP funds. The Bank is headquartered in Washington Township, NJ and has 26 branch locations throughout Bergen, Essex, Hudson and Passaic Counties. Oritani offers a full line of deposit and loan services to both retail and commercial customers. In this time of financial crisis and worries, it's nice to know you can count on us. It is our pleasure to serve your banking needs.

Quick, easy and professional. A great choice I should have made a long time ago. Always wanted to…read moreget away from commercial banking.

I still have a credit union who has a loyal memebership and many services to offer. There loans are…read moreaffordable and I even have life insurance with them. I have been with Gretaer Alliance for yeara. It would happen that I locked my card due to fumbling with my pin I could not remember. Im in New Jersye for 40th class reunion. For moi nothing beats face to face contact. I went in got the money I needed. Also, I rectified my insurance policy that lapsed. Moreover, I was entered to win a $300 sweepstakes if my name was pulled. Please call me in Florida, Greater Alliance. Great service and Great lication. The newly renovated location is in Hackensack NJ. My old college town.

I opened my first account at Glen Rock Savings Bank (whose current headquarters are at 175 Rock…read moreRoad in Glen Rock, NJ) when I was just a boy--some 60 years ago. In six decades with this bank (which has also served my parents, my siblings and their children), I've never had a problem of any sort. (And that's extremely rare in life; the consistently good service that they provide should not be taken for granted.) It's a model of what a bank should be. The people here are unfailingly kind, courteous, professional, and friendly (in a nice, small-town sort of way). They know who I am. They're smart and flexible. And can offer good advice when needed. The bank has grown a bit since I was a boy, with branches in two other towns (Hawthorne and West Orange), but it retains its appealing neighborhood feel, and its independence as a successful local business. (It has not been gobbled up by some larger bank.) I do business with various banks. But this is, by far, my favorite--very well-run. And they deal with people well. I'll always keep an account here.

I came here a few times and recently had a really positive experience with the branch manager…read moreIngrid. She helped me address all of my questions/ issues with opening a new credit card and was professional/ friendly and timely. I recommend you make an appt. if you have to meet with a banker given the heavy foot traffic in the area with the Bergen Town center. Highly recommend meeting with Ingrid if you have some more complex needs.

Come gather around Yelpers and listen to this pre CoronaVirus saga of woe:…read more After narrowly escaping the Temple of Doom with tons of emeralds, rubies, and diamond pendants, I headed home. A restful afternoon of drinking beer of the wealthy and binge watching Robin Leach to prepare me for my new life soon followed. Suddenly a Chase Bank ad interrupted Robin feasting on escargot. The young hepcats encouraged me to stash my riches where they banked. I put down my regal can of Milwaukee's Best, loaded up the family truckster with the cache, and zipped to the newest, and therefore best, Chase Bank in town. I motioned the teller over to give her a preview of the stash and inquired about opening a safe deposit box. She shrugged her shoulders and explained Chase never built them at this location. Turning around I scanned the acres of empty office cubes and imagined the countless number of safe deposit boxes that would've made Chase Bank money with annual fees. Apparently the brain trust at Chase's HQ thought they could impress the plebs by designing a WeWork location and then calling it a bank. A fail. I suppose it's only a matter of time before the higher ups at Chase "enhance" this location by replacing the tellers with a single complicated kiosk. Leaving the WeWork showroom intact. An upgrade to a fail of epic proportions.

Pleasant staff when they're not exhausted due to being understaffed. Most times there is a long…read moreline. These days you need an apt if you need anything other than make a deposit. That has to be online. Annoying. No more drive through for a long time. Such an inconvenience.

I want to thank Susan Oliver for helping me Stop Payment on a check I had written. She was very…read moreprofessional, and explained and showed me where I could find this action on the website. I appreciated her time, patience and expertise. Roselyn A.

The teller here was very professional and friendly. He and the others he worked with, made…read moreprocessing my transaction a breeze.

Wow when is this bank going to start working correctly. Every time I come here at 9 am the door is…read morealways locked and they open at 9. Peak in the window and you see everyone just talking while the time is ticking after 9. Ride over all service and it's always like that. Bring some faces in here that are smiling and saying hello to people. But like I stated before. Not opening up when you have 3 or 4 people waiting outside and it's 9:02 I'm sorry but I have to go to work I can't wait around.