Hello, and to whom this may concern, I have been banking…read morew/BOA yrs. now & even when I left N.H, I kept BOA. I never had a problem anywhere w/anyone employee & always very kind, friendly & courteous. I will keep BOA as long as I have banking. Sincerely, Shirley Barandiaran p.s My BOA is in Exeter, N.H

Ok, I know during this pandemic many banks are temporarily closed but seriously, it's the only area…read moreBofA in busy Exeter AND has no working ATM? We had to drive 40 minutes round-trip to Portsmouth and through a construction zone at a snail's pace.

The branch on route 1 in Hampton NH has the worst drive up service I have ever had the misfortune…read moreof using. The Asian woman is rude and her attitude is terrible. I couldn't understand a word she was saying. I asked her politely to repeat herself 2 times and she grew increasingly angry. I was trying to make a simple cash deposit into my business account. I had filled out the deposit slip correctly and had my account number listed on it. I provided my debit card and my NH drivers licence and she asked me if I had an account with them ! Perhaps a bit more training or some English classes on customer service would help but I highly doubt it. Do yourself a favor and use the Portsmouth branch to avoid the unpleasantness of dealing with a rude teller.

I am surprised there are not many reviews of this place. After searching for a bank or credit union…read moreI found them a few years ago. I joined and have been thrilled with the service I get there. Very easy to deal with and most tellers are very nice. The managers are very accommodating and I have had a few loans with no issues. If you ate tired of banks screwing you around I would recommend you check this branch out!

This is the WORST bank ever!! I have had nothing but problems and today is the last of this, I am…read moreclosing my account as soon as my direct deposit goes to my other bank. I was told that it takes 2 weeks to transfer and it's "not them it's my employer". We'll see about that. I went in yesterday to cash in some coins. The coin machine was not working, so I went back today. There was an elderly man trying to use the machine. He clearly did NOT know what he was doing. One of the tellers was standing outside taking up an entire parking spot and looked at me, did nothing. I would have been in there before this man had she gotten out of the way. My coins took 1 minute after waiting for 25 minutes to use the machine. Instead of helping the man, the tellers are just standing there without anyone in line talking. The girl with the black and white hair was extremely rude to me. I asked her why she can't help this man and she just stared at me. She then came up with "he was here first". I was there first but couldn't park because the teller was in the way with the man's door wide open. She was helping him bring in jars and jars of pennies. Then she leaves him to shake pennies out of bottles for 25 minutes. He had almost jammed the machine. Then he said he had to go get more coins out of his car. What the tellers could have done was just cashed out what he had so far and added the slips together. "No, that's not an option". Neither is hand counting change, I get "we can't do that either". They also could have helped this man, but chose not to. I am disabled and was in excruciating pain waiting for this 25 minute transaction to be over. As soon as I am able to see my direct deposit, I am done with this bank. Branches are closing, they do not have cash back checking anymore. Instead they punish you if you don't have $500.00 in your account each month and charge a $5.00 "maintenance fee". Their hours are awful. Closed on Saturdays. Another time I went in there and closed an overdraft protection loan because I paid it off, they didn't close it. I see my account still there with fees on it which went to my son's account. If you are considering doing ANY business with this bank, you should definitely think twice. It is a horrible bank with horrible customer service.

These guys are great. Always courteous and helpful. They have been known to waive a fee or two…read more Great hours including Sunday! When you call them an actual human picks up instead of a machine. Nice old fashioned service with modern products.

Kept a Savings account for over 15 years. Used it as a…read morespending account.and would transfer $1000 dollars and then pull out 100$-$200 each time. Haven't used it in a year and left over $100 in it. Found out today that they have been charging $5 a month for a year. When I asked for an explanation and told them I was informed years ago that it was $100 dollar balance for no maintenance fees, I was told too bad. I closed my account.

I love this place, as much as you can love a bank I guess. The great thing is that they are not a…read morebank...no crazy fees and minimum balances for regular checking and savings accounts. I came to this credit union from a friends recommendation after not being able to get a credit card from TD Banknorth about 5 years ago. I was under 18 but had been making deposits with them daily and they insisted I have a co-signer due to my lack of credit history. Instead of working with me they allowed me to close 6 accounts and take out all my money. I came to Northeast Credit Union with no accounts there, no credit history and being 17 years old and asked for a credit card which they issued me. I have been there ever since and no matter what branch I go to everyone if very friendly and I have never had a complaint about anything whatsoever. This particular branch I go to most often since it is close to my work. I had a problem with some credit card fraud a while ago and they helped me resolve it very quickly and made me feel so much more calm and secure and that everything would be okay. Peace of mind is great in a situation where you feel so helpless. ATM is awesome because it takes cash so you don't have to fill out any envelopes and the money is available immediately. Plus this one almost never breaks down or has any problems. I think only once in the past 7 years I have been going here has the ATM been out of service. Got to love that reliability. Free checking with no minimum balance, minimum balance on my savings account is only $5 and online banking which I use all the time and saves me about $300 a year in stamps. This is as good as it gets.

this is the worst bank possible, I went and opened up a new account went back a couple days later…read moreto ask some questions. Tell her told me when things would be available and how to do things for me so I went on the day that the teller told me to do so with my account that I was trying to do and it wouldn't allow it so I ended up calling lighthouse credit and they basically told me I was so I told them I want surveillance I'm gonna call Better Business Bureau that they lied to me and now they're trying to manipulate me. They're just the worst kind of customer service people and I feel that they're just not understanding what people say to them they want you to understand what they say to you and that's not a good relationship with a bank.

Unbelievably inept. Just breathtaking. I've endured their nonsense for many years. Today, all I…read morewanted to know was what the max amount of a money order was. A teller at a branch would have that answer in literally 2 seconds. These clowns now block you from calling branches, all calls go to a central number with foreigners who don't understand English. After NINE MINUTES of him NOT being able to answer that simple question and wanting my callback info, I realized I am banking at the WRONG place.

I have been a member for 38 years. In the last six months:…read moremy checking account was closed by a member's mistake, which caused me financial difficulties, I was given the wrong debit card, a death certificate was misplaced by a manager and a different manager said he would phone me with answers to my questions and never did.

Unable to cash a check for $200? They could deposit it, but…read morenot cash it? From my citizen's bank account? Which has a balance over $5000?

Run don't walk. Hidden and disclosed exorbitant fees, poor service, rude personnel. The local…read morehigher rated banks are higher rated for good reason.