This Bank has the "Worst" Customer Service in Terms of "Staff"- Theres Always a Line and they always, Always, take FOREVER- short Staffed and a waste of time, and I came to get "Quarters" 3 separate times, and Now they're Predictable. Not only that, the Front door doesn't open all the Way, and it takes ALL of your Body Weight to Open the front door to get into the ATM! In hopes they Wipe them down with Sanitizer! They're "Predictable!" read more

It's kind of creepy how much I love TD Bank - maybe it's Kelly Ripa being their spokesperson; maybe it's because my favorite color green is their branding; or maybe it's because I'm the craigslist killer. This branch is brand new, the staff is friendly, there's a free penny arcade to collect your change, they can issue new debit cards within minutes, and they even have dog treats for your four legged friends. Woof! There's something about extended hours, being open seven days a week, and service with a smile that makes banking so much easier. Oh and they have plenty of free pens and lollipops if you're a hoarder. read more

TD Bank - Banks & Credit Unions Near Me - Washington, DC, District of Columbia

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terrible manager. and customer service. people do your self a favor do not fall for the specials in td bank. it is not true anything they say. they constantly tell you false information they put me on hold for 20 min and i call back again. she reply that i never answered the phone. they try to fool you with their 7 days open a week, guess what. it is a scam. they only open 1 or 2 hours on the weekend. and the rest of the week their hours are shorter than most bank. also they close earlier sometimes with out any notice. their customer service is very dishonest. no wonder they have so many lawsuits against them. look them up in google read more

I would give them zero stars if i could. Teller was sexist and rude telling me he wouldn't help me unless i smiled. I'm closing my account. read more

Four weeks ago I called TD bank customer service to cancel my card because of a fraud alert on my credit card. After 2 hours on the phone (1.5hr on hold) I finally connected with someone that said they canceled the card and that I could pick it up at a local branch in 3 days. 3 days later I visited this branch and after sitting with Sao for 2 hours, I left empty-handed and was told to call Brandon Rainer (VP Retail Market Manager). I called Brandon and was told that I would get a call back. An hour later I followed up with Brandon and my call went to voicemail. I left a message inquiring about my card and 4 weeks later have yet to receive a call back. A week later I visited Sao, who again was not able to resolve my issue in a timely manner, and I left after 20 minutes resolved to have the card mailed to my home and never use it again. After spending another hour on the phone with customer service my original card was FINALLY canceled (after 4 weeks). However, today I logged onto my TD account to see the old last 4 digits of the account number still appearing on my pay portal. Save yourself weeks of irritation by not visiting or doing business with individuals that do not value your time and will blatantly lie to you and ignore your calls. I recommend doing business with Chase, their Freedom Unlimited card gives me 5% cash back which is 3.5% better than anything TD ever gave me. read more

...amount in erroneous charges when Commerce switched over to TD Bank: $250.00...amount from someone else's bounced check 'mistakenly' applied to my account: $1395.00 + $30 in fees = $1425.00, amount of daytime minutes used arguing with the people at the bank over a period of 2 days = 1 hour 43 minutes = $250 for going over my minutes. Amount reimbursed for that = 0. Amount spent to take the subway to the branch to go and get my own hard owned money back =$4.50. Amount spent on Tylenol to relieve the headache brought on from dealing with TD Bank = $5.69. Amount to close TD Bank account and switch to another bank = Priceless. Just say 'NO!' to TD Bank... (I miss Commerce, it WAS the best bank EVER.) read more

TD Bank is by far the best bank I've ever done business with. The employees are very friendly and make me feel very welcome in their bank. They are open 7-days a week and they also have a free coin counter. Before you put your coins in the counter, you can try and guess the total amount of the coins. If your guess is within $1 (I think it is a dollar) of the total amount they will give you a prize. I was off by slightly more than a dollar so I don't know what that prize is. I am surprised by the negative comments because I never encountered those issues. read more

This company and bank is the biggest joke.. they manipulate your account deposits to take in overdraft fees.. every which way they can they will charge you and not allow you to get your money.. they have charged me 9.00 PER TRANAFER FROM SAVINGS TO CHECKING I mean.. 9.00 to transfer my own money?? What the..... then they are now holding all of my payroll checks for 7-10 days meanwhile charging 35$ overdraft fees for every transaction.. I checked with the accountant from my work.. I deposit the check monday they take the money tuesday.. they dont allow me to use my own money until NEXT thursday or friday? This is a terrible bank honestly.. read more

Beware!!! I wrote a check and found out I was scammed. I immediately called TD Bank customer service and gave them the check number, amount on check and name of person and requested the check to be stopped. The check went through as I find out weeks later, and there is NOTHING TD Bank can do about it! It is absolutely ridiculous that they don't hold anyone responsible for their mistake! Very hard to believe! Extremely disappointing! read more

This is probably the best bank I have been too. I live between this branch and the Logan Circle branch and usually choose this branch even though it is about one or two blocks further to walk. The service is usually excellent. The P Street/Logan branch is fine too, but it is always predictably a longer wait regardless of how many customers or tellers. I withhold a fifth star only because the bank is not quite as great as it was one or two years ago. There used to never be a wait and more than enough tellers. Now, my one complaint would be that they no longer overstaff the bank and the ratio of non-teller staff managers/accounts processors, etc. Outnumber tellers. While they are usually good about responding to lines by transitioning a non-teller to a teller, that could certainly be improved upon. read more

I opened a TD Bank account because I wanted checking, savings, and overdraft protection accounts. I also wanted to have a joint account with my sister living overseas as was permitted by my previous bank. The TD bank representative was well informed and extremely helpful. Unfortunately, once my accounts were established, TD bank informed me that I could not open a joint account with an individual overseas. It was not their policy. Despite the bank representative's attempts to resolve this matter, discussions went nowhere. I felt let down by TD Bank and closed my accounts. read more

Thank you all for your very valuable feedback. As extraordinary service is our primary motivator at TD Bank, there are no words to tell you how much your opinion matters. Thomas, I have shared your review with Maribel, and my team at Dupont Circle. We are so flattered that you took the time to share these thoughts. We will continue to deliver this service and hope to earn great fans such as yourself! Warmest Regards, Autumn Celeste Edwards Assistant Vice President, Store Manager read more

Its really important to be knowledgable about where you put your money because that money doesn't sit in the vault -- it gets used by the bank and is invested in projects. TD Bank uses their money to fund fossil fuels expansion and extractive mining that threaten the future of the earth. Short sighted investments like these might make TD Bank money but they cost all of society and are a net loss over a longer time horizon. Take a stand against TD Bank put your money somewhere it will have a positive impact. read more

TD Bank is by far the best bank I've ever had! The best thing about this bank is that they are open 7 days a week. They have these coin counting machines called "Penny Arcade" . You bring all of your loose change, dump it in the machine and it prints a slip that you take to the teller for paper money. You can also opt to have them deposit it directly into your bank account if you have one with TD. (You do not have to be a TD bank account holder to use the penny arcade, they welcome anybody). The tellers are always friendly, the line moves quickly when the bank is crowded, and they even have dog biscuits if you bring you dog along. read more

This used to be my favorite bank. They were open 7 days a week and had Penny Arcade where I could turn my coins in, deposit the money into my account at no charge since I have checking, savings, and 2 mortgages with TD. First they closed on Sundays. Now they "retired" Penny arcade. "America's Most Convenient Bank" - not any more read more

I had an account here that just had my "play money" in it for fun stuff but not my bank that my paycheck goes to and i pay all of my bills- thats BOA on the circle. Over time I got it that TD always had time for me and is quick and so friendly and helpful. bOA basically offers me a number when I walk in and offer a place to sit. It was always very busy and closed early on weekdays and noon on saturday. I had to wait a week to get a new atm card when mine was compromised. Not at TD It took me a bit but then I realized- change banks. TD is open 7 days and helpful in setting up my account as well as helping me figure out a money management plan in general. You can get a new atm card on the spot. If anyone has ever had to wait for a bank card- then you know, that is actually helpful! Great bank and location!! read more

I'd give this negative stars if I could. Commerce bank used to be wonderful until they became TD Bank. Now to get to speak to someone you're on hold on the phone for over 10 minutes and the customer service representatives are lacking in their knowledge. Also, I tried to change my address twice, and after two weeks they told me that my new address was still not in the system. Sure, its great they're open Saturday and Sundays, but I dread dealing with them now. read more

More of a general comment about TD than anything else. I've been a customer for oh about two years. They're really no different than any big bank -- and I emphasize big, because that's the problem really. Their overdraft charges are the same, which is to say as excessive as any of the other banks. Their branches are still understaffed -- pretty much like any big bank. I find them like pretty much any other big bank. That ain't changing until there is some kind of banking reform in this country. They are open on Sundays. "That's, that's about it." Same song, different band. read more

Although TD Bank is open on the weekends there is NEVER a manager there to help solve a problem. I recently made an appointment to speak with someone about more than 300.00 of overdraft charges. I understand if there are insufficient funds there are consequences except my direct deposit had posted and subsequently 270.00 over draft charge. The person I spoke with credited my account 35.00 and thought she was doing a huge service. I asked to speak to a manager at this point and I was told he is in MONTREAL until Thursday. NO ONE ELSE HAS ANY ABILITY TO DO A SIMPLE REVERSE. Also, I deposited cash in the ATM which did not process and I had to fill out a claim and wait a week for the cash to be available. I am disgusted with this bank and the people employed there especially during such difficult economic times. TD BANK TENLEY TOWN read more

I have just finished closing five business and personal accounts with this bank . I wouldn't recommend them for any purpose. I deal with a lot of banks and this crowd is disorganized and inefficient. TAKE WARNING!!!!!! read more

Dont ever use this bank for home equity. very poor communication with processing team. Takes way too long to get loan approved. Better going to cap one or suntrustt. Will never use this bank ever! They string you along till last minute. poor customer service. read more

The in-person help at the branches (or "stores" as TD likes to call them) is always excellent; but phone help is VERY hard to get. Every time I call I am required to punch in endless account numbers and codes, only to be told that "hold time exceeds 20 minutes." Then I often need to repeat all the account numbers and security information. That is not what I call "legendary service," another TD Bank catch-phrase. read more

Overall, TD is no Commerce Bank.... as others have noted below. However, it's worth mentioning that this branch at least has decent service. The people are polite and there's never anyone at the fron desk that's too busy for you-- and if they are bus they stop what they're doint and focus on a customer when you come in. And I'm talking 10 on a Saturday morning. Seems simple enough, right? Well not apparently for the Chinatown branch over on 7th. I live closer to that one, but the service is atrocious, I am RELIEVED when I have an errand over in Dupont because I know it'll be under 10 minutes in and out. Also, the 7th street location never has enough rolls of quarters and they run on twice the staff, with half the attention to customer service. Maybe they could send some people over from here? Or at least train them in Dupont? SOMETHING?!?!?!? read more

The Coin Counting Arcade is NOT free if you don't have an account with the bank. The bank charges a 6% service fee. The tellers are friendly and my transaction was completed quickly. If frugal with your hard earned cash like me, take your coins to your own bank and have them count them at no charge. It may take several days to receive the deposit in your account, but ultimately you will have more cash in your pocket. read more

On October 4, 2017, I contacted the TD BANK location at 905 Rhode Island Avenue NE, Washington, DC, 20018 (They do not have a separate YELP account I can only imagine why). I explained over the phone that I had a business account and that my account was overdrawn, that I had over $12,000 worth of income on my person and that I needed to make a deposit. It was close to 4:43pm. I was told if I arrived before 5:10 pm, I would be allowed in and my transactions would be processed. I arrived at 5:07 pm. I recognize that this was cutting it close but it was before the deadline provided. The door was locked. Kevin, a gentleman who has served me before and the one who answered the phone walked to the door acknowledged my presence but did not engage instead he then walked towards the back to sit with the manager on duty. I walked around to their window and tapped saying it wasn't 5:10pm. He laughed toward her and stated, "That's the lady that called" they both ignored me. She turned her chair so that her back was completely to me, Kevin laughed and then turned his seat to more directly face his manager. I, with my three-year-old son, walked back to the front and waited for someone to walk passed the door to ask to speak to the manager. A female representative stand and speak to me through a crack in the door to tell me to deposit my $12,000 through the ATM. I can't imagine why anyone would advise that. She then said, well I am not the person you talked to. I asked her to get the manager and she said she couldn't and once again advised that I use the ATM. What they did not is that my account has been overdrawn because of my inability to work due to a car accident and two close deaths in my family. What they didn't know was that it cost $20 to get to that location in that uber. What they did not know was that I was there hoping to bring my account current and reestablish my relationship with the bank. What they did not know was that my son, the three-year-old that was sleeping in my arms while I was knocking on windows was sick and the reason I had to wait to start towards the bank in the first place. They didn't know that this $12,000 was a deposit on a $75,000 renewable contract that was just awarded to my company and that I needed advisement on the best ways to process these types of funds through your institution. They also did not know that this contract was to establish my company's physical location as an incubator for micro businesses and that each of these businesses would need banking and financial support. They didn't need to know any of that to offer empathy and kindness. I was made to look as if I haven't been a customer of this bank for years, as if I was almost crazy for asking that they treat me like a client and not some bum on the street. I was horrified in front of my son. I am still feeling humiliated and I am planning to take my business elsewhere. read more

Regular customer, sometimes felt like I'd come in every day! The space is great with huge windows and a great location close to the metro on my way home from work. I'm in sales so my days can range from 9-4 on to 8-6 but I never have to worry about it with TD. The staff here is always friendly and will make time for you no matter what. Oh and they're dog friendly so it's a great place to grab a treat or a water bottle while you're on a walk. read more

Very limited online features, especially for small business. We had an online account that linked to our bank account and there was a problem with some online features. But the bank representative answered the phone was very impatient and her supervisor was very impatient. We decided to take the account somewhere else. read more

This is the most awful bank I have ever used. They are unwilling to do the minimum required to address a problem. I had fraudulent transaction on my account and instead of doing a adequate investigation and working with local law enforcement they have opted to charge me overdraft fees and blame the victim. They refuse to call the police after I filed a police report order. I am disgusted and extremely angry that they could easily resolve this but choose not to. I would take competent over convenience any day read more

Of all the advantages TD Bank offers (android app, 7 Days availability, and other misc perks) one disadvantage is their hold time verifying deposit checks that is absolutely ridiculous. Customer service reps quickly inform customers TD Bank's typical check verification time frame is 3-5 days. Unfortunately, I deposited an insurance check into my checking account via ATM, and after 5 days, I'm still waiting for it to post. My advice DO NOT DEPOSIT ANY CHECKS! Cash checks from the bank they are drown on first, then deposit cash into your TD Accounts. read more

Absolutely horrible in every way!!! Run, don't walk away from TD. Their accounting is messy, tons of fees all over the place, poor communication between departments. I can't say enough about how awful this "bank" is. STAY AWAY - you've been warned! read more

I am an attorney writing in complete disgust as to the way my client was treated at this bank. In order to prove her case, my client requires her bank statements from 2007-08. She needs them by February 17, 2010. My client went into the branch in December 2009 to request them. She did not have her old account number with her, but gave her social security number and name. After weeks of following up, she returned again on February 4, only to be informed that they could not locate the account without her account number. If she had known that in the first place, she would have immediately returned with her account number. Regardless, she proceeded to provide them with her account number on that day. She was told that it would take another three weeks. She then put me on the phone in order to notify them that this was unacceptable, that she needed the statements by February 17, 2010. I notified them of the dire consequences to my client if she did obtain the statements by that date. They were unsympathetic and stated there was nothing they could do. I suggested that she ask them to at least write a letter confirming the existence of the account in 2007-08, which branch managers do all the time. Without explanation, they refused and stated that the same people who would take three weeks to research her old statements would take three weeks to write the letter. They suggested to her that she call customer service. She asked them to call customer service, since they are supposedly there to serve her, and they refused. They then threatened to remove her from the premises because she was taking up too much time and they were unable to assist the other customers--not because she was unruly or belligerent (which she was not), but because she was taking too much of their time! I find this the most appalling of bad customer service stories that I have ever heard. Not only did the branch refuse to write a letter confirming existence of an account, which they do all the time, but they then threatened to remove a customer from the premises because she was politely demanding that they correct their own mistake. Unbelievable. I urge all to do their banking elsewhere. read more

Do business with TD Bank only if you never go outside the DC area. I just had to make a quick , unexpected trip to California due to a death in the family. My TD card was declined in Sacramento on my first attempt to use it and thereafter throughout my one week trip. When I called TD after the first declination, Customer Service (?) insisted that in fact double charges were made against my account for the repeated swipe attempts and that "the problem was not at TD Bank's end, it was at the Merchant's end" OK, so I returned to DC yesterday and called first thing this morning and found out my card had been blocked because I was out of the area. After being looked at by Merchants like I was trying to use a stolden card for a week or was trying to buy on a card without money on it, I was beyond angry. It was embarrassing and frustrating and then I find out the lazy ass customer services guys just lied to me, that the card was blocked all along. Long story short, I asked for a manager and I am online now looking at Bank reviews because I am leaving TD Bank. The weekend service does not make up for the problems they have caused me. It happened once before on travel and I let it go....not this time, not again. read more