Absolutely horrible customer service especially if you call closed several accounts and anything I…read moreneed to do with citizens will not be at this branch what a shame too I now see why they are a two-star bank

This location has AMAZING customer service. Go see Dean, the branch manager, and Noah, branch…read morebanker, for your banking needs. They will treat you with respect and provide help in anyway they can!

Each and every time I need to use the services of my Navy Federal Credit Union, they are…read moreProfessional, go out of their way to make sure you are aware completely of the task at hand. The only recommendation I would have is to make at least one phone number available to members for customer service handling a specific problem and need an answer a.s.a.p. As an example, I wired monies on Friday 10-17th, and was advised the Federal Reserve already confirmed receiving this money, and the recipient is still waiting for the funds.

From the owner: Navy Federal Credit Union proudly serves the armed forces, DoD, veterans and their families. Enjoy…read moregreat rates, discounts and award-winning 24/7 member service. Join a credit union that supports the military and understands what it means to serve by visiting the Navy Federal website, or one of our 380+ branches worldwide. Our Members Are the Mission®. Insured by NCUA.

I have been using this bank since they were in Riverside, N.J. They moved to this location a few…read moreyears ago... The interior of this bank is clean and well kept... Before Covid 19 hit they offered free coffee, tea and bottled water in the lobby... Since the virus hit I use the drive thru more often but the lobby remains open... Masks are required if you choose to go inside... The staff all wear masks and I've seen them with gloves on... Hand sanitizers are provided for the customers to use... The Tellers and the entire staff are friendly and very helpful...

I have been a customer 20 plus years I had such a bad experience with the fraud department where…read morethey actually made things worse for me This used to be a great community feeling bank now its horrible service and I worked for a bank Unbelievable Marina Gonzalez and Tony were horrible in particular and hung up on me for asking questions. Taking my money out 2026 and will my family of firefighters and business owners

Great place I just don't like that they only have two bank…read moretellers and the rest is self service

The team (especially Tiana, Jessica, and Katonya) at this Branch location were very helpful with my…read moreneeds. The service was such that I decided to change from my current bank to Wells Fargo. The bank that I have used for the last 30 years closed its local branch and the closest branch locale is inconvenient and the staff is very unfriendly at that WSFS location. Another reason I chose to switch to this friendlier location with staff that are knowledgeable, helpful, and friendly.

Took me 38 min to make a withdraw. There was one women working. Drive thru was closed. It…read moreshouldn't take that long!

To whom it may concern:…read more On December 2, 2025, I received a call from a male stating to be an employee from the fraudulent department at Andrews Federal Credit Union. The male advised that someone attempted to use my card in the purchase of $200, inquiring if this was a legitimate charge. When I advised this was not my purchase, I was advised that my card was compromised and a new card would be mailed out to me and the charge would be declined. Later that night I checked my account and observed $450.00 was missing. I began contacting the bank getting the automated system back on the same number I was contacted on earlier that day, before being referred to a live person. When I advised of the initial call from the bank the operator confirmed this call was from the department. I disputed the charges reported for the amount of $450.00 purchases was being taken out of my account, which I stated that was not my transaction and it was fraud. On Monday, I came into the bank meeting with Mr. Seth Asante (branch manger), to inquire about the progress if any with the dispute I made on 12/2/2025. I was informed by Mr. Asante that the bank had no record of me calling in on the system nor was my card disconnected. I produced the number that I was contacted on to Mr. Asante, which was similar to Andrew Federal Credit Union, along with calling the number I was originally contacted from on the phone with Mr. Asante. Mr. Asante was amazed by how similar the automated system emulated Andrew Federal Credit Union. Mr. Asante then contacted card services while I was present. I was Interrogated several times to repeat my similar account of what happened which I felt was not being heard. Mr. Asante would ask me the same questions over and over in various formats then insinuate his version of how he felt it occurred. Everyone including Mr. Asante treated me like I was lying despite the fact that this happened to 10 other people the day prior. Mr. Asante advised me that if my money was returned and it was later found that I lied, the money would be removed from my account and a notation would be placed on my account. All conversations by Mr. Asante to card services was insinuating on his behalf that I was not telling the truth because of my age, either I agreed to the purchases or made them. I became very upset with these indirect accusations. I felt extremely uncomfortable by the accusations being made. While on the phone with card services it was discovered that whoever hacked my account had removed my phone number, replacing it with their number. Mr. Asante later reported that this happened to 10 other bank members the day before, which would prove that this branch had been compromised. Mr. Asante reported that one customer was hacked for $4000.00, looking towards me, stating " at least you only lost $450.00. As I became emotional, a teller named Ms. Wanda Fasion stepped in and began to help me, finish my dispute and discard my old card. I was advised my money would be returned and this matter would be investigated by Mr. Asante prior to leaving the branch. On Wednesday,I returned back to the bank to fill out a paper work that needed to be submitted to card services. It was then brought to my attention that Mr. Asante had not submitted any of the documentation that he was suppose to submit on my behalf as discussed. I then remained in the branch for another 2 hours while Ms. Fasion again assisted me with completing the submission. Mr. Asante again came past, questioning me again about the transaction, reporting " I am young and probably gave consent for the transactions"! This comment was unprovoked, unprofessional, and malicious in my opinion because what does my age have to do with me and 11 other people being hacked. I contacted my mother to remain on the phone with me for emotional support and adult guidance, as a completed this process, as I was made to feel because of my age I could not complete adult business. I am a full time college student working two jobs, only requesting back what was wrongfully stolen from me. On Friday, I received a letter in the mail from the fraudulent department stating I was found responsible for all transactions made and my money would not be returned. I called the number listed on the letter, creating a dispute. The operator was unable to explain why my original claim was denied or how it was it proven I made these purchases, as no documentation was written. I asked my grandmother Ruby Smith to return to the bank with me on Monday. My grandmother introduced me to this bank and has been banking at this location for over 17 years. I expressed to my grandmother that I felt I was being discriminated against based upon my age, by several remarks made by Mr. Asante. I played a recording for my grandmother that I took after my last interaction with Mr. Asante to prove how I was being treated. My grandmother was floored by the commentary of Mr. Asante.

Updated Review: Recently I have visited this branch to get a…read morecouple docs notarized. Wasn't sure what to expect since my previous visit for the Notary wasn't satisfactory. But as time has gone by, their Notary Services has gotten better the recent couple time in the past couple of months. Thank You!

Quick and easy experience. Friendly staff, efficient service, and a clean branch. Would recommend.read more

If you're thinking about switching to Bank of America, don't. I deposit payroll check every…read moreWednesday between 5-6pm faithfully every week. Well, this past week apparently the check image didn't go through. I went on the mobile app to chat, the customer service representative stated just redeposit the check. I put the check through Thursday morning and receive an email stating that they put it on hold until 5/21 due to they think the check will be returned. Mind you this is the same check (payroll check) every week. I went to 7 different people and two managers and they all state there is nothing they can do. Now for people living paycheck to paycheck don't do it, GO SOMEWHERE ELSE

They are ALWAYS so nice when I go here. I literally try to make this the only one I go to.read more

This is a good credit union. Staff is always nice.... Some times on a Sat the lines can be long…read more And take awile to be waited on and also the interest rates are not as low as most other credit unions. On auto, and other loans and and even credit card rates are alittle bit high.

Awesome customer setvice. Jacob, a corp mfr is terrific. I highly recommend Eric sneeread more

Service with all the tellers are wonderful and I highly recommend anyone to go to Bristol location.read more