I'm going out of my way to write a review for a banking branch, which I never have, but I felt compelled to given the excellent customer service I received. I came here in a bind, and was greeted with professional, helpful and quick customer service. You know the times you go to the "Help & Advice" counter at a bank, only to be told that you need to go stand in line - not here! The lady who attended me was awesome! I needed a money order for a Brazilian visa submission, but had forgotten my wallet home; however, had my passport on me. I explained my situation to the lady at the counter (wish I had noted your name), who was quick to lay out my options and escalate the issue to her manager to see if she could help me out. She really went out of her way, and I was quite impressed by how quickly they were able to help me out. One of those times that made me happy that I bank with TD :) read more

My 13 year old daughter locked her card and reported a suspicious transaction in her online account. When she realized this transaction was not fraud she tried to go back online to unlock her card but her account was locked. I called TD customer service and they asked to soeak with her. She was not with me so I did a 3 way calling no issues. She told us to call the fraud department so I did. The lady insisted to speak with my daughter but refused to do the 3 way calling. She said to call back when she is with you. What is the difference with 3 way calling she can verify the identity of the person. When I tried to do the 3 way calling she hung up on me. What bad customer service. When my mortgage renews might go to another bank. read more

TD is terrible they will use any clause in the contract to not pay money. I was frauded a lot of money and they turned around and said that the person had my personal information so as the contract says that it's on me. when this person on camera was not me and I did not know the person who took the money. I tried to appeal and they said to bad we are sticking to our position even with a credit card that was opened online was not even from me. Terrible fraud services can't even do their jobs properly and no one cares! read more

By far the worst bank in Canada. 6 years without a single call, and then they freeze my checking account over a pathetic $12. To make it worse, they block me from paying it off via e‑transfer, and their useless operators keep parroting the same line: 'You have to go to a branch.' Absolute joke of a bank! read more

TD Bank has the worst customer service I've ever come across. I have been a customer with TD for over 40 years, own two homes, have a high credit score and have my investments with the TD wealth management group. I recently applied for a TD aeroplan Visa and was given such a low credit limit that I could not use this as a travel card. The red tape I had to go through and the rudeness I encountered to have this changed was unbelievable. read more

I am writing to express my dissatisfaction with the customer service I experienced while attempting to open a new bank account at your branch. My experience was highly disappointing and left me feeling frustrated and disrespected. open a new bank account. I need appointment . The bank was empty with no customers . On Jan 31 2025,at 10 am I visited your branch located at 1480 Richmond Road Ottawa ON with the intention of opening a new account. Despite having all the necessary documentation and preparing for what I expected to be a straightforward process, I was met with several issues: Steven Hillock Branch Manager An assurance that measures will be taken to train staff in better customer interaction protocols. read more

TD Bank branch manager & staff have approved and requested 4 additional credit cards on my account. All cards get to sent to the branch where they are retained. What explanation do have for that? TD Bank refuses to take a complaint of credit card fraud, and refuses to hand them over to me. All mail, including bank statements and tax slips are sent to the branch, again they refuse to hand them over to me, and TD bank refuses to re-print and send to me. Why can't head office put a stop to this all. read more

slowest service of any TD in Toronto- but unfortunately the closest to me. I've been there 4 times in 2 days and waited 45 minutes total- all just to get some US cash. time to switch banks. read more

I do not come here often, so take my review for what it's worth. I had a special banking quandary that brought me to this location. The lady who waited on me was super friendly and really went out of her way to help. I was thoroughly impressed and appreciated that she went above and beyond to help me. Many large corporations and organizations in this city act as if they don't need business from every day people. I am so pleased that this was not the case here. There was no wait and the service was awesome. read more

So, I go in for a mortgage on a rental property and they say that I have to have a 35% down payment as my 20% wasn't enough. But, I can get a mortgage from another institution with only 20% down. This is disappointing as another bank will do what my bank won't do. I guess TD Canada Trust doesn't appreciate my business and is more concerned about generating new clients than helping existing, loyal ones. I guess I'll take my business else where. read more

Really terrible. Series of issues, not the least of which was a MATH error on my online credit card statement. Wait time to get through to a live person on the phone over the last 6 weeks has varied from 10 minutes to 30. 50/50 whether whoever finally takes my call will know what they are doing. I'm currently waiting on hold and at 19 minutes and counting. Trying to apply loyalty points from my credit card to a transaction worth thousands of dollars, but frankly at this point I'm not sure it worth it. Seriously terrible. read more

haha love this place! they keep the money safe here and that is freaking crazy!!!!!:) :) :) :) :) i hope the bank is is here forever haha love this place read more

This is the TD branch that my family goes to for our financial needs. It's a pretty large branch and offers a whole suite of financial products. For the most part it's easy to make appointments with advisers and pretty quick to see a teller since there as quite a few of them. The tellers have always been very nice to us, I guess they know us by face now. I've had mixed experiences with the advisers though. I had some issues with my credit card and had to go see an adviser who was extremely informative, helpful and courteous. She even called me to follow-up! However, another time, an adviser left me in the middle to go attend to another client, even though he knew that I was in a rush. I ended up leaving midway through our session because of the time constraint. There was another instance, when I had made a mistake, which is rather glaring in hindsight, while filing out a document and an adviser double checked my form before processing it without catching the error. As a result, I ended up losing some money. I understand that I made the mistake in the first place, but the adviser should have caught it, since he is the 'expert'. The error wasn't even caught until I followed up a while after. I wasn't too happy with the way the branch staff handled that situation. The staff does act superior at times. It's a big branch so my mixed experiences could be a lot worse. read more

I was an 18 year middle management employee with TD Canada Trust. When I lost my eye sight I was moved to the regional office to a newly created position with no real duties or responsibilities. I was forced out onto short term disability. During this time I met with TD Canada Trust and CNIB and it was mutually agreed that the bank wanted me to return, however, I would need transition training. During the training period I was moved onto long term disability and the bank relocated the regional office to another city and I was never again contacted. read more

Don't understand what service is. Just goes over policies repeatedly about why they have to charge you in garbage fees.

I had to write a review on the service i always get from the Td bank on richmond road ottawa..in all the times i've been there no matter who serves me the service is fantastic . example .as i was dealing with a teller the manager asked me if i wanted her to make me a cup of coffee like Wow how often does that happen these guys are always smiling and make you feel like nothing is more important than you being happy a big thanks to Ghislaine Fleury-Rowland and all her excellent staff...keep up the good work Jean-Paul Bleau read more

Their tag should be Opportunistic TD bankers. I had account with them for 4 years and I am working in govt. sector . So far I tried them for mortgage and increasing my credit limit to cad4000. On both occasions I was in very much need and both time they closed Door on me. I can't put in words how frustrated i was at that point. you stay loyal to a bank for 4 years and when you need some help they tell they can't. went to other competetor(scotia) and my mortgage Was approved in 15 days. after some days td offered me increase in credit limit and That's just after 2 months from rejecting my that request. But they must Understand who need your help now. No Faith in your opportunistic banking now. read more

#TDCanadatrust has cost me approximately $800.00 due to bad service advice and customer service. When I attempted to reach out to #TDCanadaTrust client care and express my frustrations and financial loss, it took almost 2 months of phone tag and explaining my situation to five people before there was an appropriate response. One of the times I called in and noted my experience, the client care administrator didn't even write down my information for a follow up, expanding this problem by another business week for me. Even after producing proof for the financial loss I have incurred the customer care response was to offer less than half of the total amount that I suffered, which also included a statement letter they wished me to sign stating: TD was not at fault for the "matter" and That I am to keep this matter entirely confidential and not report my experience to anyone. On a final note, I've not been given any information as to if this matter has been a one time blunder or if TD has done this to many other clients, which is to say offering bad services or advice which actually costs its customers money. After this experience and as soon as I am able I will be closing all my business with TD bank and encouraging others to do the same. Not only is my small business still suffering from the unexpected costs at the fault of a TD employe and their incredibly slow response time, but I can't see how, when there is clear proof of fault that they would make its customers sign form releasing them from fault (though there are recorded telephone conversations where multiple employees have admitted fault), and in addition remunerate as a "good will" gesture less than half the incurred cost I have suffered. In short, fuck you, #TDcanadatrust. For a proudly Canadian bank, Your services seems to be for yourself alone, to pinch what you can out of the population and continue to offer minimal support for the people who, at no small cost, are using your services. May I recommend that you avoid their services at all costs. Particularly for Cross Border Banking Services and Small Business needs. On a final note, Ive not even mentioned some of the underhanded discrimination issues had doing some of my business in Quebec regarding my accent while I speak French. But I'm not sure a company with customer service like I have experienced could deal with two issues at once. read more

Service was a bit slow, but once the line was gone, I was greeted by a super friendly teller. Unfortunately, I was told they couldn't convert my Euro coinage! Certainly not her fault, but someone should examine this. read more

OK....so indulge me one line (ok, paragraph) of rant. Especially if it saves you from making the same mistake we made. We have tried, oh, how we have tried to work with TD Canada Trust as our bank but frankly, they are a classic example of what happens when institutions simply become too large, too large to care. Thank you Vancity for remembering there are people attached to those numbers on the page.....the difference in customer service between TD and Vancity could not be more diametrically opposed. After several weeks of attempting to discharge our mortgage, TD has failed on every conceivable level. Sure, let's give the front line staff kudos for a job well done, great people. But remember they are at the 'retail' level, where they are there to sell you something. Get got up in the morass of bureaucracy that is their mortgage department and be afraid, be very, very afraid. read more

Beware- TD Bank is STEELING YOUR MONEY My son has a student account and after 3 years they switched the account to another account with monthly fee $10.95 without any notice by phone or mail, Just like that. They got that for 14 months. When I noticed that, I thought it was just a mistake, so I went to the branch and I thought it will be an easy thing. They said they only can refund me 3 months, because it is my responsibility to follow my account as "I signed on the agreement when I opened the account". I called customer service and the gave me the same cliche statement. With a simple calculation: A thief institution steels $10 per month from each customer for over a year from at least one million customers will collect 120 million dollars and will return max 30 million, so they legally stole 90 million dollars. WTF. I decided to close all my accounts and adviced all the people I know to do so and I advice everyone who read this to stay away from those thieves if they didn't have an account with them yet. If you insist, please review your account activities every month. I'm going to file a complaint thru a lawyer. Anyone from GTA has the same or similar issue and would like to sew them, please let me know to be a group has the proper effect. read more

Location of this branch is nestled within close proximity of large apartment buildings and many commercial establishments along Bloor St. As a result, it is a very busy location. The staff are generally very helpful and friendly. Hours of operation (like all TDs) is quite convenient. read more

TD used to advertise about how they were all about customers and small banking. For the last 3 years my service there has gotten worse. now when I phone im transferred to a call station overseas. I cant understand the people on the other end due to poor reception always, background noise and most often thick accents making it hard to communicate. Also I own a house and a business (my morg is not td) but have substantial declared income. TD offers me very little in the way of credit or even service limits for deposit!!?? while my primary bank bmo and scotia offer me as much credit as I want and don't put deposit limits on my accounts!! I am furious today as I tried to dep a large cheque but am not near a td branch. my mobile app wont let me dep more than 1500 a day!!??? useless! almost all cheques I receive are above this! so then I went to the bank machine.....nope limit there too!!! so I took a picture of it and deposited to my other bank in 10 seconds flat. I AM DONE WITH TD! CLOSING MY ACCOUNTS AND DO NOT RECCOMEND TD TO ANYONE. read more