I have been going to IEE for more than 10 years. On my last appt just a week ago I arrived and…read morebegan filling out the paperwork. A man and lady came in and started yelling at the young man working the counter. Using such vulger language toward him, telling him ti "shut up" and calling him names. The young man Trevin handled the situation so well for someone so young. The young lady working as well, Alyssa, stepped in to help and both of them never once raised their voice. I went back with the Dr for the test and he was very personable and definitely made me feel very comfortable. He talked and it wasn't the usual rushed in and out service as the with the previous Dr from my last visit. When complete Alyssa looked up my insurance and explained to me what it all covered. She was very knowledgeable and helpful in deciding. This was the absolute best visit I have had. Special Thanks to Trevin & Alyssa for the amazing customer service!

They gave my daughter her glasses and the first thing she said was, "I can't see!"…read moreMy daughter's glasses broke so I needed glasses fast. So I thought going to Illinois Express Eyecare would be the best choice since they make their own lenses there. First, the girl that tests before seeing eye doctor, couldn't get the test done right, so she said, oh well we won't do that eye. Then, I knew things weren't going well when the eye doctor quickly checked her eyes and turned to me and said, "her eyes look good and are healthy". (Well I know that isn't right, she had a few styes and large red swollen lump , very noticeable, that we have been seeing for a year with her doctor) He said her eyes changed just a little. After 2 hours of them making the lenses, they handed it to my daughter. My daughter said, "I can't see". Then she felt really embarrassed because she said that and everyone looked at her. Well, the response of course is wait for a few days for your eyes to get use to them. We got home and my daughter was extremely upset. She said she can't see, everything is really weird. Things are curved. Can't explain it. I looked at the lenses and they were so thick, and curved and sharp on the edges of the lenses. Looked like they weren't finished lenses. Really bad and noticeable strange. Completely different from her old glasses, which shouldn't if they 'changed a little' So we went back next day in the morning to see the doctor, but they said the doctor isn't in. We told the lady what was going on and she checked with the prescription and said well it has changed quite a bit especially the right eye and that would be the reason for her not seeing well. I then said it was changed only a little. They said no it wasn't by the prescription especially the right eye. I said my daughter sees things curved, that's not ok. Then the lady got the glasses and looked at them and took them in the back. Came back to us and said they were made wrong. The guy who made them hit the wrong number when making them. Right there points to a fact that they do NOT have good service, there should have been a system in place to check the lenses to be correct before giving to customer !!! They worked on the lenses. As soon as we got out the door my daughter said I still can't see right, they are better but not right. So we waited til Monday, Doctor just left again. It was like 1:30 in the afternoon. I thought there would have been a doctor there, but no. Got an appointment for the next day. Went in the next day for scheduled appointment and they said he left early for the day, didn't we get the phone message? No, because they never asked for our phone number. So this was the 4th time there, trying to get glasses for my daughter. Five days now with no glasses to see right, now we have to wait for another appointment?! I asked for office manager. She was busy on conference call and it would be a while. So, I had to go home again and wait for her call! I asked for money back on the phone with the office manager. I was so frustrated by then and my daughter was so upset and couldn't see for days now.

Very large instrument selection, very knowledgeable staff, and a good repair team. Friendly and…read morefast without feeling rushed!

Great company to work with. Quality service at a reasonable price. Jami, in the office, is…read moreextremely kind and helpful.

They started out fine, then they failed to pick my trash up for three weeks in a row, I called and…read morewas told the driver would be left with a note, still didn't show, I was told they'd get it the next day, no show, I called after they called me and told me they were coming and was told everyone was clocked out for the day, For memorial Day and for the kids that play baseball near my house not to mention my landlord this was a big problem, three weeks worth of trash and all they could say was we have a new driver, apparently he can't read, they showed up and took my can after I threatened to call the city and they've called and harassed me everyday since leaving messages, if only they were that diligent with their jobs there wouldn't be a problem

Friendly staff and good work! She ended up taking care of me right then and there because she had…read moretime and it was a small project.

I've had very good service there. She is very skilled, though not "cheap". I know it's going to…read morebe right when I take it to her. She's done several different projects for me.

I had a great visit recently with Dr. Goldstein who correctly fitted me with prism glasses. Fine…read morejob!

Dr. Goldstein was great. Very professional. Very thorough exam and listened to all of our…read moreconcerns. I brought my daughter in for eye exam and glasses, because she had broken hers. He came into the visit with knowledge of what her past record was all about. My daughter and I had a horrible experience at Illinois Express Eyecare in Mattoon, IL. just a few days before this appointment. So we were a little weary going to another place, but to our surprise it was a great experience. Like I said earlier, very professional. We felt comfortable and know that things will be ok because he made sure everything was taken care of. Dr. Goldstein made a follow up appointment and is now sending my daughter to ophthalmologist for more care, unlike what happened at Illinois Express Eyecare. At that place they made the lenses there and handed my daughter the glasses that weren't made right, and expected my daughter to where them! Without checking them! The lense' maker hit wrong numbers, but why didn't the office manager have a rule to check the lenses before giving to a child?! A child isn't going to know what's going on, even though she said immediately, "I can't see!" when they handed it to her. We went 5 days trying back and forth to get it straighten out, but finally asked for refund and they only refunded the glasses not the exam, which the prescription turned out wrong too.

They can get the job done. I went here when I didn't have easy access to a printer. They were very…read moreknowledgeable on the phone about the services they offer and were friendly in store. It cost me $0.40 per page printed in color. The results were quite nice - they use a laser printer. There is no self-service - if you are printing from a file, you'll have to have an employee help. Even though this seems like a drawback, I was in and out faster than I probably would have been at a Kinko's (no, there's not one in the area). They are definitely not setup for multiple customers at once, but there was no line when I went. The other weird thing is the computer upfront is a Mac so we had to use the computer in back (the owner's office?) to access my file. So it's nice that they support both, but I'm not sure if I would have been able to print if the owner/supervisor wasn't there.

excellent service . go beyond normal pharmacy. work with customer on both price and medication…read more Personal service. No extra waiting for unknown reasons.

Great small town local pharmacy!! They have friendly staff and will deliver. They know you by name…read moreand do everything they can to go above and beyond for their customers. It's nice to have the option to shop local instead of the big name pharmacy's that don't care about their customers or community.

They are easily the cheapest service in town. They never fail to pick up every week and they are…read morealways polite and informative when I call. When I signed up they delivered my trash can fast and picked up within days. They handle larger items as well as far as I understand. It doesn't get easier to get set up. They are by far the best in Mattoon.

Howard's is TRASH. Literally and figuratively. We have been fighting with them for 6 weeks now and…read morein those 6 weeks they have collected our trash ONCE. After a heart to heart with them last week, we were promised all the garbage (which has now been collecting every week) would be taken. NOPE. They emptied what was IN the can but left everything else. Their customer service is atrocious! After telling me she didn't have notes that we have called and asking why I didn't call to remind them to pick up the garbage, she hung up on me and then refused to answer my calls.