I had such a great experience here! They quickly repaired the computer, replaced the part (with a genuine part) and did so within an hour. I had an issue with my fans not working properly and it now feels like a new computer! I will be returning for all of my computer needs. The two gentlemen who were working also seemed ridiculously knowledgeable. Cannot recommend enough read more

Fast and cost effective iPhone 13 Pro battery and charging port replacement. Very knowledgeable tech. Repaired while I waited.

I would not recommend this place to anyone. I am so glad they are closed. I took my laptop in because of a shortage in the power cord. The guy had my laptop days after he said it would be ready. When I went in on a Thursday, he told me he needed to order the part and it wouldn't be in until the following Monday. Ten minutes after I left the store he called and told me it was ready. When I went back to pick up the laptop , he gave me a new power cord and told me the cost was $250. Well, I paid for it, and once I got home the same problem starting happening. I could never get ahold of him by phone and every time I went back they were closed. He also installed remote access on computer, which would allowed Tech Shield to access my computer. The guy is a lying crook. He did not fix my laptop, only charged me $250 for a power cord. Again, so glad that place is closed. read more

I don't know how they managed to get any positive reviews for this business but I'm here to tell you to run from them. I have never left any negative reviews before but this one deserves to be served. If you need your device fixed, go to Apple. I brought in a Macbook in the beginning of November 2023. The laptop wouldn't turn on and I told the guy that no one else could fix it. He reassured me and told me that he was the best at this and he could fix it for the right price. Therefore, I paid him the full repair price on the spot. He told me to come pick up the laptop within a week or two which was fair. Well after 2 months, I went back to the shop and he told me that he was still waiting for some "parts". I clearly knew something was off and called his BS... I asked him to put back my Macbook together and to refund me for service not delivered. He promised to refund me the next day but I have never received any refund. After my research I realized that this guy has been running the same script for years: 1. He tells you that he can fix your device in a timely manner and at a reasonable price. 2. He blames the long delay on "parts" that never arrived. Keep in mind these Godsend "parts" can take up to a year to come in... 3. Unfortunately, after waiting for so long, most people give up on the repair and take the loss of the money that they paid upfront or they just forget about it. (That in fact explains the abundance of computer debris on the floor inside of the shop. I hope this review helps anyone that has been dealing with Techshield or thinking of working with them. read more

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I took both my sisters Mac and mine to get fixed. Hers got taken care of which was a removal of an extra solid state since we were told it could not be repaired. That Mac no longer functions. My Mac which was a 2012 MacBook Pro needed a new logic board. We received the laptop after being "fixed" and it would not start. He apologized and said he would get it fixed. Two weeks later we were told he couldn't fix the laptop and offered a refund. After taking my laptop back for the second time I opened it only to find it stripped of parts. My brand new battery from OWC, was replaced with a 2012 Mac battery on its way out. As well as my fan was removed and replaced with one that doesn't work and multiple screws from the internal system were missing. If you can't do the job say that from a start. Waste of time and money. I would recommend going to MAC MD for any Mac issues read more

Tech Shield Computer Repair - Broken battery found in Mac. After getting my Mac back. Not the part I gave him the laptop with - IT Services & Computer Repair Near Me - Chicago, Illinois

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Be sure to skip this place. They don't return phone calls. I paid for a battery for my laptop that was defective. They won't exchange or refund? I'm hoping they go out of business.. Totally substandard service, to say the least. read more

Granted my laptop is a few years old.... and the comma gave out. I knew actually who to contact regarding this issue. After describing the situation, he knew what the problem was and asked for me to bring the laptop in for a thorough check up. The motherboard needed to be replaced which he had to order it. He had called me when the board came in as he had promised. He had replace the motherboard within 15 - 20 minutes or so and I was out the door. The owner is very professional and friendly. I would highly recommend Tech Shield. read more

I am this kind of person who like to try different places for service. Well , it didn't turn out well... Avoid this place. I went there with my liquid damage keyboard and the whole process was a pain. First of all , he charged me more then we agreed over the phone. Second , it took more then he promised. Next , keyboard wasn't installed properly so some of the keys are lower then the other. Backlight light not working. Touchpad is sticky and not working properly ( probably he forgot to take clean it as well ). My computer feels much slower then before , not sure if he installed proper parts. read more

Tech Shield Computer Repair - Poor assembling - IT Services & Computer Repair Near Me - Chicago, Illinois

Guys response is total bullshit. The computer was never brought anywhere else first, it still worked fine(it was just a pain to turn on), the computer case had never been opened before they got it so missing pieces is impossible, they never once tried to contact me and actively avoided my calls(checked my phone records and I called them over 50 times and they only called me once including call backs for messages I left), I was not happy with the "new laptop" but was told it would work better when I updated the drivers, and I was never out of the country until after I received the "new laptop." It literally sat on a desk never being moved since I got it from them. Is he suggesting it could be broken just by being opened? You can hark on how it was free all you want, but free garbage is still garbage. read more

Tech Shield Computer Repair - Broken "replacement computer" I received after 6 months and them losing parts for the computer I brought in. - IT Services & Computer Repair Near Me - Chicago, Illinois

I'm good with tech but was overwhelmed with work and tech problems all piling on me at once. So I contacted different 9 businesses about getting the fan replaced in my MacBook. I ended up going to Tech Shield partly because it was close and partly because they were one of only two who said they actually had the parts on hand. Turnaround time was a couple of hours (same day for a hardware repair!) and the cost ended up being lower than anywhere else's quote for the same task. After I picked up my laptop I talked shop with the purveyor, smart guy, very personable and no nonsense. This will be the place I will go to and recommend to anyone I know from here on out. read more

What would you think if you entered a computer store where dozens of computer towers and monitors were scattered ACROSS THE FLOOR, so that it was difficult to walk to the counter? What would you think if you had to ask the proprietor specifically for a claim check (upon leaving your computer behind) and he had to improvise something? What would you think if you learned that the business had neither a functioning website nor an email address? ("Go through Yelp", but mail to the Yelp address "can't be delivered"?) Finally, what would you think if you got charged $200 and your computer continued to malfunction as before?? YOU decide. read more

My wife's 2014 MacBook Pro screen went completely dead a few weeks back. No warning, just went totally dark. Brought it to Tech Shield, they diagnosed the issue, we ordered a replacement screen, it was just installed yesterday and is good as new. I also appreciate that we were given a temp replacement screen for a bit while we waited for the new one to come in. Will definitely come back (and I will have to soon, as I recently blew out a speaker on my own MacBook Pro). Thank you, Tech Shield! read more

I love these guys! They resurrected my precious old Dell several years ago when it had problems, and it is now in its 12th year. Good location and reasonably priced. Not a rush service, however. read more

Took my less than two year old laptop in for a battery swap and, after about five trips to and from the store, ended up with a bricked device. These folks have absolutely no clue what they are doing. If you want an idea about how you will be treated there, scroll past all their fake 5 star reviews on here and on Google and you will get an idea of what kind of service you can actually expect. To top it all off, the owner texted me after the fact and blamed me for ruining my $1400 laptop because I "rushed them." Unless you're in the mood to gift this company some cash and then turn around and buy a new computer, I'd recommend taking your business elsewhere. This place is a joke. Edit 9/17: I can assure you all that this review is more authentic than the service you will get from Tech Shield. Viewers take note, instead of addressing customer service issues, this business attacks, harasses, and attempts to intimidate its customers by posting dishonest responses to reviews and by sending weird texts blaming their customers for the businesses lack of knowledge and expertise. Think about that when deciding if you should do business with them or not. read more

After reading all the great reviews, I decided to take my laptop to this location for repairs. It's been almost two weeks, and the issue has yet to be resolved. There was no follow up from them, and I had to constantly call to received any updates. Answers were very vague, with lack of information as to "what the issue" was or if the actual laptop could be repaired. Disappointed- and definitely would not recommend this location. read more

This 5 star review is a mixed bag: I paid 250+ tax ( including labor) to get a solid state drive I was told it was fixed I was misinformed and my computer continued to not be able to find the drive I go back. I am told the battery is dying, but everything should now be fine I was again misinformed. On what becomes my third visit to the store, I was angry. How has such a simple thing turned into such a hassle ? why has no one offered me anything more than a half hearted apology? I ask Spencer, who works closely with the owner, and he acknowledges my frustration and says the cord connecting my drive and my computer has likely gone bad. He fixes it free of charge. I however am too mad at the inconvenience to let this go. So I come back to explain my frustration directly to the owner. Poor Spencer again had to absorb the brunt of my frustration as the owner never seemed to appear. I again leave irritated, but both my mood and my rating would improve. That night i got a call from Spencer, who was able to fix my actual problem, saying he had discussed my concerns with the owner and would like to offer me a free service. FINALLY. Some acknowledgment that there had been a mistake. For all my complaining they do care if you are happy with their service and want it right. You may have to ruffle a few feathers in the event you are unhappy, but I was given excellent compensation for the issue, great service by Spencer and a second life for my Macbook read more

Tech Shield Computer Repair - IT Services & Computer Repair Near Me - Chicago, Illinois

He didnt even turn on the computer and claim he did repair the computer. Dishobest and angry unprofessional.

The staff were SO friendly and accommodating and fixed my MacBook Pro so quickly and it was just a walk-in!!!! I'm so grateful. Highly recommend their service. Very helpful, kind and super reasonably priced. read more

Highly recommend trying Tech Shield if you are an apple user. I called to try and troubleshoot some of my connectivity issues on my MacBook and the gentleman was very patient with me --- and proceeded to extend his services in person and said would provide me a more in-depth analysis. Repair was fairly quick and double-checked that everything worked once I came to pick it up. Overall from phone call to appointment I'm very satisfied with the speed and professionality. This location is a bit far of a drive for me but I will continue to make it for Tech Shield! read more

I left my device thinking that the guy will take a look at it for 30 minutes... An hour passed ... Then to 2 hours.. No call back... I went back to the place and they seem not to care at all.... The guy said to leave my device and will call back the next day... No calls and I have to call many times to to get an update. It's now 3 weeks and after a whole lot of promises, all I hear is that they cannot remedy the problem. IT'S A TOTAL WASTE OF TIME! THESE PEOPLE ARE UNPROFESSIONAL.. read more

Wonderful service. My internet connection went kaflooey, and they were able to repair it within an hour. Very reliable! Fee fixed the problem in a very, very short time. I am very grateful that the staff at Tech Shield is so responsive and has such expertise. I would highly recommend these guys and unequivocally praise Tech Shield if you have IT issues that need fixing. Thank you, Fee! read more

Not open at 9:00am on Monday morning. I called, asked about hours, and got attitude. I asked if they were busy - response: this is a business. Then I explained the HD on my laptop was going bad - response: what are you experiencing? I used TechShield in the past, but this time I do not trust their customer service. read more

I brought my I MAC computer to Tech Shield to be repaired one afternoon. It kept freezing up. Before the end of the day they were calling me that it was repaired and ready. The diagnosis was a corrupt file system .The gentleman that handled my case was very personable and knowledgeable. I will definitely use Tech Shield in the future if needed, and highly recommend them. read more

Excellent Service fast too. My husband's laptop's harddrive crashed. And he was beside himself so he call Tech Shield and took his laptop over and within 1 1/2 hours it was fixed! they were very professional. read more

Superb service! Couldn't have asked for friendlier and more knowledgeable technicians. Thanks for your help and will be back soon!

Thanks for helping me sort through a knotty computer issue. I recommend for computer repair.

OMG THE WORSE!! They are so unprofessional here I beg you not to take your computer here unless you just don't care!! It was the worse experience I've ever had! I honestly believe they misplaced my computer under all that pile of crap they have in there!! Wish I could give them zero star!! They have you going back and forwards telling you they are waiting on a piece!! Just awful! Buyers beware!! read more

These guys are amazing! I've taken my computer here twice now, once for a cracked screen and now a new hard drive. Quick, friendly, and super affordable. Also was hooked up with some keyboard help too without even asking! Definitely take your business here. read more

Dishonest and patronizing. They misrepresented what they were going to do to my laptop completely, then after I had paid for something I didn't authorize (and wouldn't have), the owner (or someone who said he was the owner) talked over and talked down to me and actually laughed in my face while arguing that the repair he made was better than the one I had agreed too. He absolutely refused to acknowledge the issues of honesty and transparency. I would never go here again, and wish that I hadn't been tricked into contributing to this jerk's dishonest income. The negative reviews on here are so clearly true, I wish I'd paid attention to them instead of giving an independent business the benefit of the doubt. read more

This was my first time taking my laptop to Tech Shield and I am very very impressed with the friendliness as well as the professionalism. Lotfy who owns the store was awesome and I would recommend Tech Shield for all you computer needs. Thx for your help Lotfy it means a lot to have that type of customer service still around. read more

I think that this is the best place to take your computer to be fixed honest workers and straight talk. I will never take my computers anywhere else. William Buchholtz Allison read more

Tech Shield Computer Repair - William buchholtz - IT Services & Computer Repair Near Me - Chicago, Illinois

The people over at Tech Shield are Fracking miracle workers! If you go to another location for your computer repair you are making a grave mistake. A few things of note happened to me today during my experience with the folks over at Tech Shield. First off, I arrived while they were helping another costumer and after messing around with their phone without avail, they gave this costumer a full refund because they weren't able to fix the problem! Amazing... Secondly, they completely restored my MacBook Pro that sustained a mind bogglingly panic inducing amount of water damage. I thought that it was beyond repair, but they were able to get me back in computing action in less then 3 hours! Now I am back home, happily in my computer world thanks to these Computer repair Jedi Masters. ONCE AGAIN... IF YOU GO ANYWHERE ELSE FOR YOUR COMPUTER REPAIR NEEDS YOU ARE OFF YOUR GOB! read more

Runaway from this store as fast as you can!!! Go to an authorized Apple Computer Repair Shop (most likely Lapin Systems) instead. The owner doesn't know what he's doing and has employed a jerk as a manager named Lofty. Lofty is EXTREMELY rude and short with customers. Lofty cuts you off when talking, doesn't listen and he doesn't have any people skills whatsoever. Lofty is also inexperienced when it comes to handling customer issues as well as fixing technical issues. I had my MacBook Pro for 8 years and took it to Tech shield, after having initial problems with the battery life. Tech Shield sold me a faulty battery, which didn't work from day one. They gave me the runaround, and unfortunately let the warranty on the supposedly "new battery" laps and expire, to where I wasn't able to get it fix or a replacement battery instead. This is a Shim Sham store that needs to be shut down IMMEDIATELY!!!!! What a scam and a waste of time of $100 for a supposedly new battery. Like I said DON'T walk into the store, but RUN far far away. read more

I have come here for several years and have had such great experiences. No idea if there is new ownership or what, but the process has been terrible. What was promised in 24 hours has turned into 4 days with no follow up or updates on progress. Showed up to pick it up and bring somewhere else and they aren't even open at 9:45 - business hours state 9:00 am. Will never be back. read more

If I could give TEN STARS I would gladly do it. This is the best tech/computer store I have ever used. No hesitation to recommend coming here without any reluctance. Not only is the expertise in computers, etc. clearly evident, but the owner is charming, intelligent and humble. I recently returned from an extended trip to Egypt and inquired if in fact he is from Egypt. While the old adage, never discuss religion or politics with someone, we did both - initiated by me. Being a practicing Jew, it was a great, healthy exchange. Not surprisingly, we have a lot in common. If you need assistance with your electronics, this is were you go. Prices are fair, work is always completed on time and calls are returned when they said they would call. GO to Tech Shield! read more

Absolutely great service. My Dell laptop harddrive failed and within a couple hours of dropping it off on a Saturday, was fixed. Computer is 20x as fast as it was and recovered all of my data/files. 5/5 read more

Super quick at fixing my Mac and very friendly! Highly recommend!! Not only did they stay in contact with me but was very fair with pricing of my repair! read more

Great costumer service, very quick repair time. My MacBook would not turn on so I went into Apple and they told me I had to send it in for a flat fee of $497 which does not include the price for them to fix it. This would've taken 3-10 days. Tech Shield figured out the issue right away and I had my computer back in two hours! Amazing. read more

I made the mistake of leaving my coffee cup sitting next to my MBP laptop and knocked it over. It was just a small amount, but the keyboard stopped working within minutes and I started panicking (I stupidly made the same mistake in college, but with an entire bowl of water) thinking I'd have to buy a whole new computer. I googled the nearest computer repair shop, called in, and a quick 10 minute walk later, I handed my laptop off to the crew at Tech Shield for a (free!) diagnostic test. They called me back an hour later saying they could replace the keyboard by the end of the day. I definitely wasn't happy about my $200 mistake, but the price was completely fair for how fast I got it back - from the time I called to the time I picked up my fixed laptop was only 3 hours!! Couldn't recommend this place more. read more

To be fair, they do have a great customer service and Daniel are a really nice guy who's always try to be as friendly as possible during my time as a customer there. However, I have my worst every experience as a customer there. I stopped by there earlier this year to fix my Sony Vaio (2007ish, HD and Blu-Ray laptop). It has a problem with the blu-ray driver and the hinges won't close. Firstly, they told me that I need to reformat the laptop because there's a problem with the windows there, and along with the hinges replacement, the cost are around $200ish. Quite steep IMO, but I decided to just get along with it, as long as the problem is fixed. Then about a month away, the other hinges broke, and I have to come back and fix it. another $150 goes away, and I'm star tin to get irritated. Once it fixed, the guy told me that it won't happen again, even though I'd asked him for like a million times about my concern with the way they put the screw/nails on the hinges. Another month goes by, and this time I got a problem with the screen/monitor, I went there and they told me that they need around 3-4 weeks to fix it, along with the steep price ($150-200). I don't have the time since I have to leave for good in a month. Then, the worst news came and they told me that they unable to fix it, and somehow they decided to modify my hard drive, so the laptop is not even working at all! and the screen problem is not even fixed as well!! So pissed with the situation, I asked them to give me some replacement because of their mistake. Not only that they are not fixing my screen problem, they are only making it worse by modifying the hard drive so my lap top isn't in a working condition at all. Finally, once I get back in Indonesia, I managed to fix the laptop, and the technician told me that the problem is not even with the screen, but with the CPU. I only paid around $30-40 at most to fix this problem. But of course, a couple weeks away, the freaking HINGES broke again! and they told me back then that it was safe and secured! How I love this place.. Don't be tricked by the high ratings! I'm not saying that this place are the worst in Chicago, but definitely one of the worst hardware reparation place in Chicago.. Go there only if you're having a virus problem, alt ho they're not that cheap either with that service. read more