The operation seems to be out of an apartment, but the website doesn't say that you need to call for an appointment before coming. I called from downstairs in front of their front door, and one of the guys was on his way back so I waited. The whole transaction took place on the stoop, and he said he'd look at it and email me that night. That never happened. They never got in touch with me unless I contacted them first. My computer got infected with some ad malware so and I was being bombarded with pop up ads. They told me 2 days, it took a week, again with no one calling to tell me anything. Apparently it took so long and communication was so bad because my computer was confused with someone else's. Not a confidence builder. The job got done, but I'll never go back. read more