This was the response from this so called family friendly park after the Grinch swore on more than one occasion in front of my 6 year old. PLEASE DO NOT TAKE YOUR CHILDREN HERE! The Grinch can be cheeky without using completely unacceptable language. Hello,  Thank you for taking the time to email in your views from your visit. I'm unsure if there may have been some miscommunication at the time. But our member of staff that plays the grinch is a trusted member of staff that's been with us for years. We trust them completely and can say with confidence he would not use such language as 'f off' Our apologise if he said something a little less intense that did offend you. He is known for cheeky remarks. Kindest regards Wonderland management. read more

I adore this place. I've been as a kid several times and as an adult wanting a little nostalgia, I will no doubt take my niece here sometime soon too. It's a great extension to Telford Park, it's a good healthy walk, or a land train to get there. The land train is super cheap and my little brother always used to love it. There's crazy golf, a hedge maze (much easier than I remember it being) and areas with different fairy tale themes. I preferred it personally when the castle was still a castle, but now it's a cafe with a soft play area. There are little dinosaur valleys, and I always thought Hansel and gretels cottage and the crooked house were great. In winter there a winter wonderland too which wasn't there when I was a kid, there's a lot of little rides there, but it is a little outdoor park, so be warned that it is majorly outdoors, so wrap up warm. It's an ideal way to break up a big walk with kids with fun things, I'd recommend taking a picnic, there are plenty of benches and even Alice in wonderland's table to eat at. read more

I booked it through butagift for my daughter's 5th burthday. It was 4 hours drive so i was expecting a confirmation email which i didnt receive I kept ringing them to confirm my booking but no answer. I left voice messages but no one got back to me. On the day when we had to go i started ringing them again and finally they answered and confirmed the booking so we setoff quickly and missed half of the entertainment Since i didn't receive a confirmation email i didnt have the address so i followed the address on the website and it took it to a hotel which was 3 miles away from wonderland upon ringing them again i got the correct address. We got there, i spoke to the manager called Alice Horne. She was very uncooperative. She didnt apologise  i didnt want to waste anymore time with her so i logged a complaint when we got back. The complaint was discussed with the company owner Sarah Grifith as well and she didnt apologise either. I had a horrible experience. My daughter cried on her birthday. It was all ruined. A horrible place to go. I would never ever recommend it!!!! read more

Bought tickets in good faith, paid through their system online via the official wonderland website as normal. I have the world pay confirmation yet Wonderland fail to acknowledge my booking. This place seems to be a SCAM. Very disappointed with their lack of service and no effort made by them to correct this. I will be asking for my money back and posting my experience everywhere. read more

not inclusive place to go with children with disabilities! wheelchair access is dangerous in parts and do not cater for children with autism! staff were given an explanation but did nothing to sort it out. ignored my email, didn't phone mw back. shocking day out and shocking customer service. avoid!!! read more

My friend and her children have been to Winter Wonderland for several years and have generally found it a magical experience. For this reason, my 2-year-old son and I travelled all the way from London to join them this December, paying nearly £30 entrance fee. However, we were all bitterly disappointed for a number of reasons. UNABLE TO CLAIM ADVERTISED DISCOUNT The website offers a discount to members of Netmums, but the online booking system doesn't have an option for this, so I called the advertised number several times to book over the phone and even left voicemail messages with my contact details, requesting a callback. However, I was unable to speak to anyone and so ended up paying full price online. UNABLE TO CONFIRM OPENING/CLOSING TIMES I had difficulty locating opening/closing times on the website and I was unable to reach anyone on the telephone line to answer my query. Our e-ticket didn't give opening/closing times either, but it clearly stated: "If you have booked a time slot to see Santa after 5:00pm, please ensure you make use of all of Wonderland's additional facilities prior to your visit to Santa." We therefore naturally assumed that Wonderland would be open until AT LEAST 5:00pm, if not later. However, when we arrived just before 3:00pm, we were greeted with a sign that Wonderland would be closing at 4:00pm today. As such, we had only an hour to rush around the park. Much of this time was spent queuing to see Santa, so we saw little else. VARIOUS ATTRACTIONS UNAVAILABLE I'm told that WW usually has fake snow and Disney princesses wandering around. When we visited, there were no princesses and no snow, which detracted significantly from the Christmas experience that my friend and our children were so looking forward to. We could not find the indoor soft play area either, which is referred to in the Important Information leaflet that is sent out with e-tickets. Having now read other reviews from this year on Trip Advisor, however, it seems we had a lucky escape, as all the equipment is apparently covered in mould. ATTRACTIONS CLOSED EARLY From as early as 3:30pm (only half an hour into our visit), staff began making regular announcements over the tannoy to say that the park was about to shut and we should begin making our way to the nearest exit. They also said that rides would end at the earlier time of 3:45pm. As a result, we rushed around, trying to find any rides for our children to enjoy. However, when we located one at 3:40pm, we were told by a particularly grumpy and unfriendly member of staff that we were too late and he was about to switch off the ride. We then went to look around your gift stores instead, but these too had already closed! All of this left us with the distinct impression that staff were desperate to usher everyone out of the park as quickly as possible, so that they could leave work at 4:00pm on the dot, if not sooner. In previous years, my friend and her children have always received a warm welcome, which was sadly lacking on this occasion. SUB-STANDARD GIFT FROM SANTA Santa was very friendly and we were initially pleased with the stuffed reindeer toys that our children received. But within just a few days, the seams had split and the stuffing was spilling out. NO RESPONSE FROM CUSTOMER SERVICES I have written to Wonderland twice now with these complaints, asking for some kind of recompense as a gesture of goodwill and for reassurance that our feedback will be taken onboard to avoid these same issues arising in future. That was nearly two months ago and I have received no response whatsoever. Their website claims that "Winter Wonderland is a truly magical experience for both little ones and grown ups with many families returning year after year." While this has been the case for our friends in the past, it certainly wasn't when we visited in December 2018. Unfortunately, based on this, I cannot recommend Winter Wonderland to anyone. Overpriced and underwhelming. read more

Wonderland is the biggest attraction for children in the Telford Town Park. It can be reached on foot or by riding the 'Teddy Train' from the park centre, an adventure in itself, & is open all year & in all weathers. Wonderland is nursery rhyme themed, as you walk through the woods inside Wonderland you encounter houses belonging to the seven dwarfs, the crooked man, the gingerbread house of the famed wicked witch, etc., along with a variety of dinosaurs & a few others. There is also the Winter Wonderland, the castle area; both of the aforementioned include (free) merry-go-round style rides, & a maze. The castle area is home to the small cafe that provides both hot & cold food, toilet facilities & generously sized soft play. Special events at Wonderland are always worth a visit, especially the Hallowe'en spectacular is always wonderful, mainly thanks to the tireless & overly enthusiastics efforts of the staff! read more

On Sunday the 5th of December I paid to attend Wonderland Telford. It was absolutely awful. The staff clearly have no idea what they are doing, it is completely unorganised and Ive been informed by many that they have not been relieved or had a break, food or drink whilst working their shift. This is in fact, ILLEGAL and if I were to work there I would sue! The grinch, Mrs Claus and her elf assistant were the only part of the team who were useful and actually stayed in character despite looking freezing and uncomfortable!! Also I am extremely appalled to see Anna and Elsa have refreshments ripped out of their hands, such as hot chocolate when it is FREEZING!! They all deserve to have more layers to wear. At least 5 members of staff complained to me about their treatment there. A blonde girl, who appears no older than 15!!, and a skinny brunette, again the same age, stood out to me the most in regards to the ill treatment they've received. You CAN NOT deprive your workers from a breaks under no circumstances, especially if they're not even of the legal working age and if they have to work so many hours!! I can see why their attitudes were shocking and why they seemed half-arsed! Sort it out!!! They look EXHAUSTED. On top of all this, a friend of a friends teenage child was treated absolutely shockingly when they worked for you previously over the past 5 months! PAY THEM MORE, ALLOW THEM BREAKS. There were also no clear instructions on where the trail is read more

This is so much fun and even better if you have children to share it with Lots of little pathways and fairy tale creatures in the woods. And a maze which you can seriously get lost in if you are not careful!!! A little pricey though as some of the exhibits look a little tired read more

Wonderland is aimed at children to be sure, but don't be put up by this - myself and my friends continued to visit here even during our early twenties and still had a great day out. From the Teddy Train ride from Telford Town Park to the maze inside, there's always something to do or see and it must provide a magical day out for kids, I know it did for me as a child. One minute you can be playing crazy golf on a pirate ship, the next you're peering into Snow White's house to see what the dwarfs are up to. Yes, it can be costly, but a visit to Wonderland is what you make of it, and an entire day can easily be spent there, making the entrance fee entirely worthwhile. read more

It's a good place for the kids although whenever I have been the rides are never going other than that a brill place for the kids, fun attractions and there is a maze which is brilliant for the family. There is also a resturant/play area to finish the day off! Easy to get to/ Teddys train takes you there if you don't fancy walking!! read more

really lovely pplace to take the children in all seasons, at xmas they have real reindeer and santa to visit and its magical. the maze is fun and its full of fun. reasonable priced and a good day out for all ages read more

Booked to go wonderland with the kids on 10/12/17, unfortunately we were unable to go cause of the weather. On their site they were saying they would be able to accommodate everyone who was unable to get there cause of the weather. I understand their terms and conditions state tickets are non transferable or refundable but in unforeseen circumstances like snow l think they should be able to revise these. I have been trying to rearrange the trip but they keep telling me they are fully booked. I think in this case a refund should be the best solution as l ain't interested in a credit note for next year! The kids were looking foward to this trip and if you can't accommodate us jus give us a refund and will take them elsewhere to see Santa before christmas!!! read more

wonderland is a park based on nursey rhymes and fairytales and as you walk around you can visit all the character`s houses. they have a mad hatter`s table and a pirates stageshow. telford park is next door a little train runs between the two.open:peak season , 10.30 am-6pm,off peak,10.30 am-4pm prices are peak :£5.75,family ticket£25.25,off peak £4.95,family ticket £21.50. disabled facilities:rides not accessible,wheelchair accessible route round park. read more

a nice place to go to,maybe after you've been shopping in telford.theres lots of fairytale and nursery rhyme characters and you can go in their houses.wander round the wonderland maze.there is also an endoor soft play area.you can also visit santa here at christmas time which is lovely.cheap as well! read more

Fantastic place especially for the kids and adults alike. Halloween and Christmas are fantastic occasions at Wonderland, they really make an effort for all of the family. read more

great place for families with young children. reasonable rates for the whole family. its full of characters from fairy tales like jack and the beanstalks , the 3 bears, snow white and 7 dwarfs and guilliver. there is a mini fun fair that was included in the admission price. there is a winter wonderland and a santas grotto. read more

this is a nice place for the kiddies ive been here twice now at easter and they have a easter treasure hunt going on which is fun for the children and there is a nice place to eat with a soft play erea inside and a small fair which is decent and a fun maze the staff were friendly and helpfull and they have even got the alice in wonderland characters white rabbit, alice, mad hatter, etc so its a wonderfull experience if uve got chidlren who like alice in wonderland overall a nice family day out read more