Oh, Telstra. When absolutely nothing is wrong with your hardware, your bill, your service or your coverage, Telstra is great! Competitive pricing, good selection of hardware and lots of add on services. But. If even the slightest thing happens to not go 100%, you are in for a torturous time trying to get things sorted out. A store will tell you they can't help and to call the 1800 number, the 1800 number will tell you they can't help you and to go back into a store. Meanwhile, you sit phoneless unless you want to pay out your current contract and choose a more expensive plan. There's dozens of people in the shop, but you seem to have to wait for an hour to even talk to anyone, and that's even if you have the foresight to make an appointment. Seems like having a virtual monopoly makes you lazy and complacent. Who would have thought? read more

Oh, Hellstra. It seems you know very well that you are the only company in Hobart that can provide adequate coverage, and therefore don't give a shit about service. We were resigned to sign up with you on a cheap, $50 per month plan, but it turns out that's not worth enough to you as we were deemed not worthy of giving you money every month by your staff and system because we were self employed. This is interesting, as my husband and I are both on plans with Virgin Mobile for a similar amount per month AND we also manage to pay rent, which is considerably more than $50 per month. Nor have we missed any payments on either commitment, ever. But never mind, we now know not to bother with you ever again. No love, Liz. read more