Came in with kiddos. Made a reservation the moment the reservation opened. Kids can only visit with parents in private rooms. We came in a little early. Checked in, signed waivers, got 3 robes. We got private room 3. It comes with hot spring filled hot tub (jet set button is on the wall near the bench. Typical 15 min timer), tiny cold plunge, full bathroom (toilet, sink, shower) AND a private Sauna. Small indoor bed for rest with a big jar of ice water. On top of the indoor bed, it came with plenty of towels and slippers. It was private enough that we felt safe to be nude in the private space. We absolutely enjoyed the time here. Love the hot spring water. Love the sauna. The cold plunge is doing its thing. The view is soothing and you can smell the wood burning smell in the air. Somehow, it was incredibly grounding. When your 90 min is up. They give you a nice notice from the intercom. We went out shortly after and spend some time shopping at the gift store. Then walked over to the restaurant for our reservation. We would like to stay overnight here next time we are in town. There is no signal here and takes about 99 stairs to go up to the spa. All worth it. read more

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Is it worth it to fly to Santa Fe, drive all the way up a mountain to a private bath in a secluded faux-Asian spa to release all your worries by sweating in a sauna, freezing in a cold plunge, and then longing in a pool until you're gazing up at the sun through the leaves (木漏れ日 style) and realizing you're feeling the most at peace you've been in weeks? Ten Thousand Waves makes the case for yes. read more

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Beautiful Spa and neat tub experience. Really enjoyed the sitting shower in the Ichiban room, only negative was in the lighter blue pool I picked 2 live ticks out of the water. I know it's a wooded location but was kinda freaked out. Since we were in the car driving up there was no hiking or on me. read more

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We traveled to Santa Fe to attend an emergency medicine conference and, while researching accommodations in the area, were encouraged by the many favorable reviews of Ten Thousand Waves. We ultimately chose to stay at the resort for several nights with the expectation of enjoying a relaxing and restorative experience during our trip. The property itself is beautiful. The gardens are well maintained, and it is clear that significant thought and care have gone into cultivating a serene, American /Japanese-inspired atmosphere. Unfortunately, the level of service provided by the front desk staff did not reflect the standard of hospitality one would reasonably expect from a resort of this caliber. During our stay, we were required to relocate from one room to another. We were informed that we would need to vacate our current room and wait until 4:00 PM before checking into the new accommodation. I explained to the front desk staff that I had confidential work calls scheduled and could not conduct them from the spa area that had been suggested. I respectfully inquired whether housekeeping might be able to prioritize preparation of the new room so that I could continue working in a private setting. Regrettably, the staff did not appear to fully appreciate or accommodate the circumstances. Even after speaking with the front desk manager, Gregory, the response felt passive and dismissive. He stated that they would "try" to have the room ready earlier; however, there appeared to be little meaningful effort made to assist us. Guests can readily discern when their concerns are not being treated with appropriate seriousness, and the overall interaction came across as indifferent and somewhat unprofessional. A strong reputation and numerous positive reviews should not lead to complacency or diminished attentiveness to individual guest needs. Genuine hospitality is demonstrated through a hotel's willingness to respond thoughtfully and proactively when guests require assistance, flexibility, or understanding. It was disappointing to encounter this level of frustration during what was intended to be a relaxing vacation. Additionally, Gregory never followed up with an update regarding the room status, and at the time of writing this review, it was already 27 minutes past the stated 4:00 PM check-in time. One additional concern arose when I asked Byron at the front desk to assist with securing a dinner reservation. I was informed that the resort's only restaurant was closed for a private event, yet there had been no advance notice provided to hotel guests. I explained that my husband was attending the conference and that I did not have access to a vehicle to travel to restaurants outside the resort. Unfortunately, no meaningful alternatives or suggestions were offered. I then requested that Byron make a reservation for the following evening; however, an error was made in the booking time. Although I had requested a reservation for 6:45 PM, the reservation was entered into the system for 7:45 PM instead. Additionally, for guests hoping to dine with a sunset view, it is worth noting that the restaurant staff themselves informed me that the sunset is visible on the opposite side of the mountain. The front desk staff didn't know about that! The room is ok, the shower water pressure is weak, and the hotel room doesn't provide a safe for guests to store important items. Massage was ok, the communal bath area should have include "  please shower before you enter the pool " on the sign. Because at the peak time, there were more than 20 people there... After the series of incidents we experienced throughout our four-day stay, I do not believe the level of hospitality we encountered aligns with the reputation and acclaim Ten Thousand Waves has received. Overall, the experience was disappointing. read more

Just stopped to visit the gift shop this time. We stayed at The Four Seasons, but next time we'll book a stay here. We bought lots of lovely gifts for neighbors, family and friends. The man that rang us up at the front of the gift store. Also got us in for lunch at the Izanami Japanese restaurant on Valentines Day! read more

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Oh boy yall. We stayed at Los Ojos, which was amazing- did I make a mistake booking 10-thousands na leaving my 'eyes' Absolutely NOT, you drive up up up the mountain, passing by million dollar homes, then you arrive. Reviews say park high blah blah- yall, they have a shuttle to take you up and down: Park wherever- enter into a blissfully indulgent day. They have a grand pool mineral spring with a cold plunge, sauna and omg the view, the surroundings, everything is perfect- all this is free for the day with any spa booking - they have a foot bath, changing rooms, showers Dyson blow dryers and a restaurant with happy hour from 3-5 daily. You can spa, eat, and rerun for the evening till 9! Oh yea, the Japanese facial was amazing read more

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The service was fantastic- made me feel cared for. The place is magical and the therapist are great- I had Phish, not sure if her spelling, who was perfect- hitting all of my needed spots. The room was within the forest with a view. I enjoyed to products that they sold too. read more

I came here for a spa afternoon and massage after a day skiing at ski Santa Fe and I couldn't recommend it more. Everyone from check in, to the masseuse, and beyond were so kind. The grand bath/cold plunge/sauna were a lovely delight. My massage was heavenly. And the locker room facilities (showers, toiletries, hair dryers) were all top notch. I cannot wait to come back and I couldn't recommend this more as a spa in Santa Fe. read more

While on vacation in Santa Fe I booked a massage at Ten Thousand Waves. The property itself is absolutely gorgeous! My massage was phenomenal!! I was on a time limit so I didn't get to enjoy all of the amenities but they had red light therapy, a cold plunge and hot tubs. They also offer a Japanese style menu and lodging. It's definitely an experience to book! read more

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What an oasis! So fascinating knowing that this place is in Santa Fe and not in Japan. The facility was very clean and I enjoyed using their in house products as well. They smell great! Since we got Japanese facials we had unlimited time at the communal Grand Bath. All spa appointments get access to the Grand Bath however you can reserve private tubs/rooms as well. The property is sprawling with well manicured trees, plants and shrubs. You really feel like you're far away from any city. The waters were calming and hot, ice bath way too cold for me to handle. Likewise for the sauna-too hot for me to handle. The Japanese facial was excellent. I've never received one and it was exquisite. My masseuse told me that in Japan it originated as only males were allowed to give the facials and only to royalty so maybe that's why it felt so luxurious. The whole property makes me you feel luxurious. read more

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It was challenging to get reservations here for a private soak online. We called and they said they had a hold that was due to expire at a certain time and so we called at that time and were able to snag a spot. They have different private rooms to choose from, but for this one we just had to take what was available, which was fine. It was a big hot tub, cold plunge, and sauna that a friend and I shared. It also had a private bathroom and shower. My friend was not into the communal bathing so this worked out well for us. While it was a private space, it was still outside, so keep that in mind for the sun and weather. The location is beautiful and the decor is very Zen. We made the mistake of parking at the bottom right when you drive in and had to walk all the way up. If you keep driving, you can likely find a spot closer to the front door. We also had a wonderful dinner at the on-site restaurant, but I will review that separately. read more

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My Mom and I have been coming to Ten Thousand Waves for years and it is such a relaxing and amazing place! This time around, my massage therapist had call out due to sickness and Serena at the front desk made the experience a great one, despite the sad news. Her customer service more than made up for my missed massage, and I was able to enjoy the Grand Bath, the warming foot soak facilities and the sauna while my Mom was in her massage. The grounds are so beautiful, the staff is very friendly, and the services are top notch. We already can't wait to come back next year! read more

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Nice setting. Tranquil environment. Good massage. Have referred many others to the spa, given all of above and my experiences. Disappointed after hearing that a gift card given to a friend was not honored. Was deployed overseas and unable to use. Upon return, apparent expiration, yet unable to make any arrangement with manager at the time given the extenuating circumstances and being out of town. But, I do understand the expiration, just saddened. Especially in an area with many military nearby. read more

Delicious food at restaurant - miso bass was amazing and the way steak incredible. Expansive sake list and sake flights were great. Kid friendly considering Japanese steak house Menu was labeled with GF Other group members said any tacos were great and seasons noodles but not GF read more

This was unique experience and it was definitely worth it. I got my wife a massage and grand spa day for her birthday. I ended up taking our newborn to go for a hike while she got some relaxation. She loved it, and the place itself is absolutely stunning. It is quiet, tranquil, and lovely. I was able to check out the grand bath and the location itself. I even enjoyed a nice relaxing footbath while waiting for my wife to finish. The place is something for special occasions, anniversary, birthday, or etc. It is truly worth it and I really look forward to it again. The customer service was top notch and very kind. One thing to note - Connect to the wifi because cell service is pretty spotty here. Just a major thing to let you know about. Ohh and walk up the steps, don't drive. It's pretty and worth it. read more

I'm going to give this place five stars. I haven't been back here in six years, but I'm planning a winter getaway. I'm looking back fondly at my time here. The self-care was amazing! I loved the outdoor hot tub and looking at the snow covered mountains from the hot tub. It was an amazing experience (even though the massage wasn't the best considering the price). I'm going to go on some strenuous winter hikes, and then I'm going to soak in that outdoor hot tub and enjoy the scenery. Maybe I'll get a facial this time. A little bit of Japan in the winter, and I can't wait to relive it! read more

Sadly, this was my second disappointing experience at TTW. I'm local to the area and wanted to take advantage of their discounts, but both visits to the shared baths (the Grand Bath and Community Soak) were disrupted by loud, inconsiderate guests who turned what should be calm, tranquil spaces into their own private party tubs. During my first visit, I also booked a massage and could hear kids screaming outside the entire time. I decided to give it another chance despite my hesitation, but unfortunately, nothing has improved. It's clear this place has become more of a tourist attraction than the peaceful, Japanese-inspired retreat it claims to be. I won't be returning. read more

I took my daughter for her birthday. We had a girls spa day. She had a facial and I had a shiatsu massage. Both were amazing. Fish took great care of me. Afterwards I had no pain and felt great. Marla gave my daughter her facial. She was excellent. Her skin was glowing. She looked beautiful. We also had a private spa to relax in. We had the Shin Kobuta spa. It was a nice big spa with a private bathroom and shower. As well as a private sauna. We spent our 90 mins in luxury. read more

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My partner and I absolutely loved 10 thousand waves. We found out that if you book a massage you their grand bath/sauna is included in the massage price. The staff were very friendly and it was an extremely calming place. I loved that they had a cold plunge, nice sauna, and soaking pool with lots of space to sit. The decor was beautiful and made the whole experience feel magical. It was so worth it and I wish we actually would have went here twice on vacation instead of going to another well known spa in town. read more

Ten Thousand Waves - Feet soaking area (one area outside the waiting room for massages) - Hotels Near Me - Santa Fe, New Mexico

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Came here for four nights for our honeymoon and stayed in the Luna Room. We absolutely loved the resort and we definitely felt transported to Japan! Being lodging guests, there was a 20% discount on private hot tubs and we got to enjoy five of them! We did New Wave, Ichiban, Waterfall, Shoji, and Shin Kobuta. We also enjoyed shiatsu massages which were incredibly relaxing! They no longer offer couples massages however they were able to schedule my husband and I at the same time so we didn't have to wait for one another. The Ichiban was probably our favorite tub since you're seated in what feels like a giant teacup. The bed in Luna was on the VERY firm side however after speaking with the front desk they sent additional blankets to our room to pad the bed. We ate all of our lunches and dinners at izanami - the restaurant on the property - and were provided yogurt and oatmeal for breakfast. We ended up stopping by Trader Joe's before checking in and got some granola and fruit. The rooms have a microwave, mini fridge (like a college dorm room size - enough to store drinks and food), a sink, coffee maker, hot water kettle, coffee and tea, and utensils and bowls/plates! We had everything we needed but were only 15 minutes away from downtown Santa Fe. Staff are very good at explaining the check-in process as we needed to do a late check-in and wouldn't get to the property until 9 PM. All of the staff were super kind and friendly! I would definitely go there again! read more

Amazing facilities, questionable service. Enjoyed a private hot tub session here and a massage service. The facilities for the hot tub and overall property are fantastic. Super unique to the US and worth a visit alone. I would certainly come back. My massage service was somewhat forgettable. Maybe just an off day for the masseuse, but they just didn't seem into it. The whole thing felt like a chore for them and I was a burden to be there, despite our minimal interactions. read more

I went here for thanksgiving with my family. It was an incredible day. We each had special services. I got a massage and facial, and both were superb. This Ryoken is beautiful, with natural wood, and many other features that remind me of a Ryoken in Japan. It's amazingly unique in our country. read more

The best way to refresh after a long airplane ride or just a stressful week is at Ten Thousand Waves. This Japanese-inspired spa is the ultimate in luxury pampering and one of the highlights of my visit to NM. Be sure to arrive earlier than your scheduled massage to soak in the pool, hit the sauna and plunge into an ice bath. Also, be prepared to stow your gear in the unisex locker rooms ... there are private changing rooms but yeah, that was a first for me. But since there were a lot of couples, it makes sense. There also are private pools, a foot bath, a relaxation room and even a gift shop featuring the spa's signature scents. The yuzu and hinoki fragrances are featured as shampoo, conditioner, body wash and lotion in the enclosed showers. Plus, Drybar hair dryers also available to use. My masseuse was amazing though she had to have burned 10,000 calories with the amount of work she did to unwind my tense muscles. I'll admit to falling asleep at one point only to snort myself awake. The entire experience was Heaven! I hope to return someday! read more

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10/10 Absolute gem. Came early in the morning and then had a massage and facial. Both were incredible. My massage therapist was Veda and it was hands down the best massage I've ever received at a spa (and I've been to mannnnny). Her massage transported me to another planet. Make time to eat at Izanami after. read more

Had a beautiful experience here while visiting Santa Fe. Had a wonderful message, used the hot and cold pools with the sauna and had a delicious dinner. read more

Fun bar and freshest sea food Don't miss this place Sake is going to be an experience read more

Visiting Santa Fe for a weekend getaway and we booked a massage at Ten Thousand Waves. The massage was amazing, Veda was great. It was one of the best massages I've had and we've been to many spas worldwide. It was world class read more

I had an amazing massage with Eli! I can't wait to go back and get another one. ALL the massage therapists are absolutely amazing there! Try it, you will love it!! read more

There were things we liked here, and things that were just a total miss. The massage we got, while amazing, was very pricey. I went with a group of girlfriends, and we were all taken aback by the unisex locker room. The grand bath was a little small to be called "grand". However the location and the Japanese-inspired decor was stunning. Being set on the side of mountain, it felt secluded, quiet and relaxing, and the scents of the soaps and lotions were superb. All in all, it wasn't terrible, but I think there's some room for improvement read more

We have been coming to Ten Thousand Waves for 25 years. It has always been such a peaceful, blissful place of zen. Sadly, that has changed. In the many dozens of visits we've made to TTW, we've never seen such high numbers of children and general noise pollution like we did yesterday. While getting our massages, kids were running and screaming outside. While in the tub, lockers (that are now outside) are clanking. Lodge guests roaming about having conversations in full voice. The changes over the years have been gradual. Gone are the couples massage, salt glow, herbal wraps, nose to toes, cucumber water, women's tub, general tranquility and so much more. It is so unfortunate to see one of our favorite places slip into a mere shadow of what it once was. It is with a heavy heart that we will have to find a new special place of peace. read more

So relaxing. We had the waterfall pool which had a cold dip with a mini waterfall and then hot tub. Also has a sauna. Everyone gets robes and slippers and the toilet seats are heated which I love. Has a nice shower for after and they do have hair dryers. Worth the short drive from Santa Fe to just chill. read more

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Even walking to the spa was an experience. I love the soft kimonos, the gift shop, the warm floors in the changing rooms. The best part was the massage. Best massage I have ever had. My masseuse, Veda, balanced strength, healing, and gentleness and really found and handled each stress. It felt like a factory reset for my body a d spirit. Thank you! read more

Ten Thousand Waves - Hotels Near Me - Santa Fe, New Mexico

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It was an amazing experience! We came here to relax and try their pool. It was a nice relaxing experience. For $75, we were able to rent one of their private warm pools that had a cold waterfall pit. Before you enter, you are given robes and find slippers in the bathroom area. You can put your clothes in a basket to carry along with you. While you're waiting for your pool, there's a lounge area where you can soak your feet or hang by the fire pit table. We had 2 hours at the pool, plenty of time just unwind and relax. We tried to jump into the cold waterfall pit. It has room for one person. But it's supposed to help with sore muscles. It was so cold at first, but you get used to it. I loved the shower rooms bc they include the essentials: YUZU shampoo, conditioner, shower gel, and lotion. They spelled so good. If you love them, you can purchase them at the gift shop for a hefty price of about $18/bottle. Highly recommend! read more

Had a perfect afternoon at the spa. Enjoyed the very serene and tranquil grand bath and sauna for an hour prior to a blissful head to sole massage. Highly recommended!!! read more

Ten Thousand Waves - Hotels Near Me - Santa Fe, New Mexico

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The owner accused us of being abusive toward their staff, which is completely untrue. I would like to understand what they mean by "abusive," as we have the entire conversation recorded as evidence. We were three girls simply trying to find a fair resolution to the issue which they couldn't honor our reservation, and we felt genuinely threatened when a man came out from behind the front desk and told us to leave. read more

This was my first time at Ten Thousand Waves, and the Japanese-style environment and setting were quite beautiful. It's a bit of a walk up if you have traveled from sea level like me but it's worth it if you can. Once in the building, however it became clear to me that there are a lot of guests being handled. A lot more guests than I expected and its not as quiet or peaceful as I would have hoped. The check in staff and the massage therapists are considerate and competent. However, the changing room for the spa is unisex and this made for rushing- schleping into bathing suits/robes into one of 4 private changing areas stressful. Personally, I would have preferred a women identified person changing and showering space only. Finally, the grand bath was not so grand, with loud speaking clients carrying on, and there were too many individuals in the pool area...not relaxing at all. TTW is very expensive for the treatments we received, and although the treatments were good, the high census and shared private areas took away from the relaxation we were hoping to experience. read more

Ten Thousand Waves is a beautiful Japanese spa located in the mountains on the way to Ski Santa Fe. It's one of the most high end spas I've been to so I expected perfection, but there were a few things that could've been better. I felt like check in was a little rushed. The locker rooms had been remodeled recently so I liked that the sinks were very modern with automatic dispensers for soap, water and a dryer. Unfortunately, the used towel receptacle was overflowing and the private shower suites were not very clean upstairs so I had to go downstairs to use a different one prior to my massage. I booked a therapeutic massage with K.D. as my therapist and he was fantastic! I felt like all my sore areas were worked on really well and he adjusted the pressure to fit my needs. He was personable and also allowed me to relax when I wasn't chatty. I would definitely come back for a massage by him. After the session, I was happy to see that the upstairs locker room had been cleaned so I was able to use this one without having to move all my stuff again. Make sure to bring a comb because these aren't provided. Overall I really enjoyed my experience here and I would love to return and try a bath someday. It's definitely a splurge but well worth it! read more

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I had a shiatsu massage. Not bad but I've had better from $60 rub n tug joints. Very overpriced. Nice thing to treat yourself to for something special. The ambience is wonderful. The gift shop has lots of lovely items. read more

WoW. Just experienced my first - but not my last - visit to Ten Thousand Waves spa + restaurant. Before my facial, I enjoyed the soothing grounds, spending time in the foot bath and the grand bath and savoring a delicious meal in the connected restaurant, Izanami. The restaurant staff are all experts in Japanese food and drink and not only knowledgable, but so kind. The strawberry blond bartender/waiter with a beard who's an expert in sake made our meal unforgettable! And the cherry on top for the evening was my facial with Jasmine. My skin never felt that good since I was a baby! Jasmine has galactic intelligence, which expressed itself via her hands and her words. Every time I asked what new potions she was feeding to my skin, her words mesmerized me. At the end of the facial I was left wondering what had even happened. I knew this: *way* more than a facial had just happened. I floated out of the room. Other luminaries who made my visit a treat: Tess, who checked me in; Lee, who oriented me several times and soothed me when I was lost; Zac, who checked me out; and Nancy, who helped me coordinate with my Uber driver. I can't wait to return to Santa Fe to visit Ten thousand Waves again! read more

Ten Thousand Waves is so uniquely an extremely special place. For my husband and I who love all things Japanese, from the culture, to the simplicity, to the tiny details of living every moment on purpose and perfectly, we are absolutely in love with this property and our experience at Ten Thousand Waves. The property itself is so unassuming from the road. From the road, it almost appears that this place could possibly be a retreat spot for tree huggers or hippies...is there even running water? LOL! But once you check in at the spa, once you see your room, once you slip off your western clothes and put on your kimono, the outside world slips away just a bit and you feel the magic. Could I be sensing my inner soul and my Ikigai? We come from a fast paced Las Vegas life and we seek out spots like Ten Thousand Waves where we can actually disconnect and feel like we have paused and breath slower. We flew into Albuquerque, rented a car, made the hour drive up to Santa Fe to go to Ten Thousand Waves for 3 nights. We made our hotel reservation months in advance and that is a must, because their rooms are limited to less than a dozen and in high demand. I would find it difficult to actually cover all the things we loved about our experience at Ten Thousand Waves, so let me attempt to highlight just a few of the details that resonated with us. 1) The woodwork around the common spaces and tub areas is really quite special. With a master woodworker from Japan on property I was advised, it shows in the detail of this craftsmanship. 2) With few hotel rooms and also limited tub offerings, we enjoyed the intimate experience of not encountering many other guests visiting the property. I know locals and others have used Yelp to gripe about rates and the owners increasing rates to limit people, but that is exactly what we loved about this property and it is worth the money to travelers like us to pay for more exclusivity and intimate quite spaces. We would expect this of a Japanese Wellness spa and we found it here. 3) Although the world continues to evolve almost weekly on covid protocols, we loved that this property required quests to be vaccinated and show proof of vaccination during our stay. We have enjoyed supporting business owners with our dollars that attempted to follow covid rules to ensure guests and staff were safe. With that, this property is incredibly clean, from tubs to guest rooms. 4) The hospitality details make a difference (in the Japanese tradition they are everything)....a leather luggage rack in the room, a DryBar hairdryer, Novita bidet toilet and Kohler shower heads in the bathrooms, excellent reading lights right at the bed. 5) The staff is very laid back, wearing their own clothing versus a corporate culture of sameness. Each of their own personalities resonated in our interactions with each, but each are kind, welcoming, accommodating, helpful and even keeled. There is a sameness to the calmness amongst the staff, this was apparent to us as we spent our three days around them all. 6) Izanami (the one restaurant on property and only open for dinner) is worth the time and money. We are a bit critical of Japanese food and my husband and I were blown away by fresh quality and authenticity of this dining experience (where we ate twice and in our kimonos both times!). For a place out in the middle of nowhere compared to our high brow city life, we found the fish quality to almost exceed what we can get in Las Vegas. How is this possible? They have things shipped in every few days like clockwork. After 40 years, this property clearly knows what they are doing and Izanami displays this with an unparalleled sake menu, quality meet and fish and exceptional Japanese culture. 7) There are no clocks. The property is quiet. Life is simple when we were there. 8) My facialist was trained on facial massage in Japan. I had a massage from a excellent woman who has worked at the property for 40 years. I had another massage from a woman who has been there for 20 years. This retention and skill detail of the staff speaks to the spirit that runs through this property. 9) The property is on a hill and there is a bit of walking, lots of stairs and dirt roads. With that, I am sure they have transport to bring guests up to the spa if walking is an issue, but simply know there are stairs and walking involved while on property. At nighttime from the restaurant, having the lantern that is supplied in the room with us was helpful. 10) We stayed in the brand new Emperor Room, Chogetsu. Two beds and charming, We booked it sight unseen, that is how new it was. Lovely little patio, so comfortable, welcoming and very Japanese in its simplicity. This property was off our radar before our stay earlier this month. On our global list of exceptional spa experiences, Ten Thousand Waves is now on that list for us. We hope to return again very soon. read more