I would give zero stars if I could, and I also specifically downloaded this app just so I could let others know what a joke this practice is as a whole. The fancy office with all of its cute bells and whistles should have been a huge red flag that they're focused more on appearances and generating income than performing care. To start, they felt it necessary to call 5 times within a one hour time span the day prior to our appointment to let us know about a copay for the services they would be performing. Problem though - they had never examined my daughter (this was her first dentist visit ever, to anyone) and were diagnosing what they'd need to do based on a camera phone picture they had me send. I refused to sign the copay paperwork they gave me when checking in because of this - how can I be told what to pay prior to an exam/x-rays, etc? After being called back and x-rays taken, it was discovered she has two teeth that need work instead of just the one, and the doctor wanted to sedate her to perform the work. She advised (based on her two minute exam) she thought my daughter wouldn't be able to get the work done without sedation. Not ideal, but doctor knows best, right? Already fighting back tears as I explained how we are currently living less than paycheck to paycheck, they escorted us to the billing office to discuss insurance specifics. I was then informed that their practice doesn't accept our insurance for their anesthesiologist and I would have to pay $600-800 in full, out of pocket, at the time of her procedure (in addition to copays for the actual work being done). When I told them we aren't able to pay that fee, the woman left the office and came back with a post-it note that had two numbers on it and told me to call other providers that she thought might take our insurance for sedation. At that point I was fully frustrated and crying, and without so much as a goodbye or good luck, we were left sitting alone in the billing room and had to see ourselves out. I should have trusted my gut feeling that they were more concerned with their income than my daughter's dental health. Being dismissed and discarded as an afterthought when it was realized we weren't made of money is disgusting and I've never felt so low. This is also after I disclosed in private to the staff that I myself have terrible dental anxiety and really wanted to break the cycle and make things right for my daughter... Absolutely heartbreaking that a practice that advertises themselves as "tender care" truly couldn't care less about anything other than money. Edited to add after response from dental staff: Yes, a review of your logs will show those two phone calls to my number at those times. A voicemail was received, as I couldn't come to the phone while I was attending my other daughter while she was home sick from school that day. The other three phone calls were made to my husbands number while he was in a business meeting immediately after, where upon he answered the third call because he thought it was an emergency from me, seeing a local number calling him three times repeatedly. And while I understand your practice may contract other specialties that may not take certain insurances, there was also not one ounce of problem solving attempted nor talk of any other procedures that could take place. I strongly disagree that a proper diagnosis could occur in such a short time of meeting a child to say that they're inappropriate for anything other than IV sedation to get dental work done... the doctor was with my daughter for less than 5 minutes on her FIRST VISIT to your office. Completely unacceptable that no conversations took place other than "here's some numbers to try". There was no compassion even thinking that it took over a month to be seen in the first place and now we have to start over with someone new for an issue that could have been worked on together. read more

I wish I could give zero stars. inconsiderate, rude and unprofessional. I should have stopped going to this office when the dentist yelled at my son for being afraid of the novocaine needle and he was held down much longer than he needed to be. Last week against his wishes and my better judgement I kept his routine cleaning appointment. The receptionist called to confirm my appointment that morning and I let her know we would probably be a few minutes late. To that her response was "youre ALLOWED to be 10 minutes late" I said thats great but it may be a few more than that being were coming from the other side of town. We were a few minutes late for his appointment due to the pouring down rain. 4 extra minutes late to be exact. upon our arrival we were told the appointment was already canceled and the staff scheduled for him had already left for the day. I was also reminded of the 10 minute late policy when the appointment was confirmed that morning. A few days later I received a letter telling me We Didn't show up for the appointment and how important their time is. read more

The temperature was 19 degrees When we Went there. They don't allowed anybody to come in until you call them. It was so cold waiting out there! read more

Always a fun friendly atmosphere, where dental care meets fun. The kids leave with a smile and a toothbrush. New up and coming technology makes the dental experience more than just another doctors appointment. read more

Tender Care Pediatric Dentistry - Pediatric Dentists Near Me - Mount Pleasant, Pennsylvania

My girls have been seeing Dr.B since she was in Chatahoochie Square in C'ville...We moved right along with her...She is wonderful, kind and caring. My kids never complain going there, a smile going in and a smile walking back out...All of the employees are perky and helpful. I appreciate this as a person who hates the dentist...My oldest is 15 and is quite sad that she will have to change dentists soon..We all love you Dr. B!!!!!! read more

I had my son in there for a tooth extraction. He was noticeably freighted, crying and shaking. Yet after she pulled his tooth, while he was still very shaken up, she said to my son "Eat your popsicle." Then barked to her assistant, "Hurry and get this cleaned up! Get him out of the chair.". I felt like I couldn't even console my child and was more of a burden just taking up space than an actual patient. We waited so long to get into this dentist office only to feel uncomfortable and see the staff being mistreated. It seemed to be such a nice environment at first, but with each appointment im noticing more and more that the Dentist lacks bed side manner and appreciation for the staff that are actually super nice. It's a shame. I left feeling sorry for them and my child. read more

We LOVE Tender Care Pediatric Dentistry! My son has been a patient here for about 2 years. The staff is always SO friendly. The decor is very kid friendly (ocean theme, with different types of fish and ocean life painted and sculpted on the walls and ceilings). They also have video games to entertain the children as they wait in the waiting room. You never have a big wait, they are always on time. They take their time with the kids, and are very sweet to them. We are so glad to have found this place! read more

I have been taking my children to this dentist for over 10 years. Before they built the new office the quality of care was so much better. You didn't have to wait 2 to 3 months for an appt and then sit in the waiting room for an hour or 2. What happened was the dentist got greedy and moved to a bigger office and took on twice as many patients even though she is still the only dentist. I would not recommend this place to anybody. read more