Banking in Kaneohe, O'ahu, Hawaii…read more.. I used to have an account here. Eventually, I closed it because I consolidated everything at my Credit Union. My aunty has her account at the Waipahu branch of American Savings Bank. I'm lucky that this Kaneohe Branch is associated with her Waipahu location because I needed to deposit money into her account for her Real Estate Taxes. Uhg. It was an unexpected expense. It's good that I went through her mail and found the bill before the due date... LOL! Anyway, this Kaneohe location has a free parking lot with a rather narrow driveway. The interior is nicely air-conditioned, clean, and spacious. After the deposit, I wasn't able to get the balance because only my aunty can get that information. I just wanted to be extra sure that she had enough money in her account to cover the check to the City... The receipt didn't show her balance. Oh, well...

Always great customer service. Very spacious/lots of privacy. Well-staffed so you don't have to…read morewait for assistance.

I have been with this bank for many years! Everyone is always friendly and helpful…read more They meet all my banking needs and really try to work with you. Their locations are convenient with lots of parking.

pretty friendly tellers but what's annoying is when their is a new teller you have to have your…read morecheck on hold for days. Even though they would cash/deposit it before such as a paycheck, if there's someone new they will place a hold on it which is ridiculous.

So much for shared branching at this credit union. While my Credit union allows for other credit…read moreunion members who are with outside credit unions that participates in "Shared Branching" to do banking there, the Hawaii State Federal Credit Union only does shared branching if you have an account with this bank. How is that shared branching? I needed to just cash a payroll check or deposit it into my credit union, only to be told that I can't because I'm not a member here, but they do participate in Shared Branching with other credit unions. Doesn't make sense!

Came here right before they closed to do an ATM withdrawal. I didn't want to be the type of person…read moreto go in 2 minutes before closing, but the ATM was being serviced. As I realized the ATM wasn't working, it was too late to go inside as they locked the doors. Why would you service the ATM when the branch is closed? There were 4 people who needed to use the ATM in the 15 minutes that I waited. Doesn't make any sense to disable the ATM from being used when that's the only way to do transactions when the bank is closed.

On the Windward side…read more.. Needed to do a simple transaction and checked for a First Hawaiian Bank and this Kaneohe Bay Shopping Center location popped up which I didn't recall having one here and it's because it's between biz and hidden behind parked cars lol! Located right next to T-Mobile which nearly came to a screeching halt after seeing it luckily there was lots of parking right in front and loved this cozy location as the tellers are so friendly and never waited as the biz section took me as soon as I walked up and was out of there in just a few before asking if I received their yearly pocket calendar which I didn't and was given one. Service is so friendly and polite and was happy to have found this convenient location which is on the top of my list. Thank you!

First Hawaiian bank is great as far as the bank that really says yes!! Just when I think I won't…read moreget a loan they say Yes!! The only complaint I have is the lines get really long at the university branch and the line moves very slow

Came to cash a check and the transaction in total was less 10 minutes. Came before closing too!…read moreTeller was fast and didnt require me to have an account and a bonus was that she did not try to persuade me to create an account with FHB haha. Located in Windward City Shopping Center next to KFC. Easily accessible with tons of parking, handicap stalls available in front as well.

5 stars to Elizabeth G. first person you see when walking…read morein to the bank@ customer service. Today, I experienced exceptional customer service, from start to finish. She truly went above & beyond & I walked out a happy customer. Elizabeth has a very friendly personality & immediately solved my online banking problem so professionally, which I know was not easily done. Me having poor computer & cell phone skills, guided me thru & more, which is not seen or expected & she was so humble & just a joy to do banking business with! Mahalo, Liz

Another reason why I believe I made the right decision by switching banks last year to Central…read morePacific Bank (CPB). Recently I was gathering my tax documents ready for my CPA but could not locate my 1099-INT from CPB. I was able to obtain a digital copy via their chat message on their mobile app but noticed the document's font was on the small side. I forwarded the digital copy to my CPA and was concerned about possibly misreading the 1099-INT so I decided to stop by CPB's Kaneohe branch. Located on the far end corner of Kaneohe Bay Shopping Center that's near Donut King and across the street from Leonard's Malasada Mobile at the corner of Windward Mall, this branch is one of CPB's 27 locations statewide. They are conveniently located in Kaneohe with ample parking and also operates 6 days a week. Plus, they are near my part time job. I walked up to the teller on a State holiday afternoon with no line and requested for a duplicate 1099-INT but it was tricky as I had changed account registration after opening my account in September 2025. The teller had to reach out to another employee for assistance. It was perhaps a matter of less than 10mins for the teller to obtain a more visible 1099-INT. I then hand delivered this to my CPA's office a few days later as the receptionist at the CPA's appreciated a more legible copy. Mission accomplished. I'm very pleased with the service so far extended to me at CPB, especially the willingness to resolve my issue and attend to my banking needs. 2026 #45

My parents are long time customers of CPB since the late 50's! Now in their mid 90's they still get…read morethat old fashioned customer service that CPB is known for. Always greeted with a smile and a hello. Thanks CPB for always making my parents feel like they matter.

Funny how you guys respond and try to make like its my fault and say my IDs didnt meet your…read morerequirements but just went to my home branch HIFCU and they didnt give me a single hassle about pulling money out and accepted both IDs and said they have many customers complaining about your bank. trash bank trash service still wouldnt recommend to my worse enemy my IDs are valid at other banks and at the airport but dont meet your requirements doesnt sound right to me

Went here to have them pickup my car loan to cut my interest in half to save my wife and I some…read moremoney on the new car we just bought! Worked with Daniel who tried to get the numbers to work which I was hoping would happen when we lasted emailed each other. He was going to be out and turned it over to the branch assistant manager I believe, who basically told within two emails they can't do my loan how Daniel and I spoke of last. Just feel like the week spent email and getting the info for this to happen was a big waste of time because I even had to fill out the loan application 3 separate times....ugghhhh! Kind of bummed but oh well!