Be careful when dealing with this dealership because they are not in it for you at all! I traded a 2015 Honda CR-V that was in great shape and got next to nothing for it. But hey, I LOVED the new Blazer so I was good. Then they couldn't let me drive it home because they had to "inspect" it. Even though that "inspection" failed to find the extra door latch under my carpet in the floorboard. While we were killing time at the dealership I had told the salesman how I loved how my husband's Silverado rode and functioned which is what drove me to Chevy in the first place but that I didn't like to drive it. I was put in a Silverado after the deal was done until they could get the inspection done. Did I mention that I live 100 miles from the dealership?!?! That was not a comfortable experience. To make it up to me they were going to throw in a cargo cover if I would pay half. So, in essence, they probably didn't pay a thing for that, just didn't profit. I wish I could say that was the worst thing that happened. Service is a whole other story. The service department here is bad! After a bad buying experience where every possible deal they were willing to make with me included a service package only available at Terry Thompson (even though I live 100 miles away) I returned for service three times and will never go back regardless of if I have value left on the package or not! On the first visit, I asked about my infotainment system acting up. I was treated like I was crazy and that wasn't possible. There must have been something to it though because a few weeks later there was a system update for it. I also mentioned a lump in my back floorboard it wasn't looked at and I forgot to mention it again. The second visit I asked again about the lump in the floorboard and was told it was "made that way"! I have never known a vehicle to be made with a lump in the floorboard, but I wasn't going to fight with these people. I was also told that visit that I needed an alignment even though I only had about 11,500 in mileage. I agreed but had a vehicle that pulled left until I could take it back. I also got home to notice a scuffed rim. I took the blazer to a different dealership who happily pulled an extra door latch out from under my carpet. (That will be my new dealership) The third visit, I am now thoroughly OVER the issues with this dealership but trying to get some of my money out of the plan that was forced into every deal they tried to make with me. They seemed appalled that I would even question them. They were unwilling to make anything right. My experience is the third strike you're out. I gave this place many more than three chances to be better.... They just aren't. I won't return. read more

On Monday the 03/13/17 I called the dealership about a truck on their lot. My call was returned by Jerry Hughes and we arranged a time for my wife and I to look at the truck. Upon our arrival Jerry met us and showed us the 2014 Ram 2500. Jerry was wonderful to work with, he was very knowledgeable about the vehicle and worked with us answering all our questions. The deal was very complicated due to the fact I was trading in two vehicles for the truck. I only had one with me and Jerry worked with pictures, and the vin of the other car until I could get it to the dealership. He worked diligently on the deal even without the second car there and it didn't arrive until after the dealership had closed. Just an OUTSTANDING salesperson! I'm 52 years old and I have purchased probably 20 cars from dealerships in my lifetime. I'm not just saying this but with the time and circumstances of this deal Jerry was unbelievable! Never once did he worry about what time it was even though we were there until after the dealership closed. He made my wife and I firmly believe he was working with us to not only get us in the truck of our dreams but to get us a great deal in the process. I just wanted to say Thank You to Terry Thompson Chevrolet and a huge Thank You to Jerry Hughes who made purchasing this truck a great experience! read more

After doing a couple months of searching and reviews, I knew exactly what I wanted on my new 2015 Suburban. Terry Thompson Chevrolet responded to my inquiries and kept my inbox full of communications. They were able to locate a vehicle that matched most of my 'wants", the car was transported overnight which was a wonderful surprise. Our transaction was actually PLEASANT---not the old time haggling and going back and forth. Our purchase was handled efficiently by Mike Doane and John LaGreca. Mike is the guru on techno things about how this huge computer of a car works. He said we would only retain 37% of what he was telling us and he was right. He said to call him if I had any questions and I surely will, knowing that my call is welcome. It was the best car purchase event we have ever experienced... The clincher of why we shopped Terry Thompson was the email follow ups that confirmed that they would do all they could to get the car we wanted, offer us a fair trade on our 2007 well loved Suburban and notifying us of a 0% financing incentive This just proves that its worth driving a little farther to get what you want. read more

I can't say enough great things about Terry Thompson Chevrolet! From the moment you walk through the door, you're treated like family. The sales team is knowledgeable, patient, and genuinely focused on helping you find the right vehicle without any pressure. They take the time to answer every question and make the entire buying process smooth and enjoyable. The service department is just as outstanding. They're friendly, professional, and always keep you informed throughout the process. Whether it's routine maintenance or a more involved repair, I know my vehicle is in excellent hands. The technicians do quality work, and the team goes above and beyond to make sure everything is done right the first time. Exceptional customer service is hard to find these days, but Terry Thompson Chevrolet consistently delivers it. If you're looking for a dealership you can trust for both purchasing a vehicle and keeping it running its best, I highly recommend Terry Thompson Chevrolet. They've earned a customer for life! read more

I have bought many cars over the years and have always felt uncomfortable during the process either with the sales person or the finance people. Terry Thompson Chevrolet is a down to earth everyday people friendly dealership. Ms Jennifer is awesome and the finance wizards there are phenomenal. I can't praise them enough. I did not feel pressured or that I was not getting the best deal that I possibly could. They simply present their best offer and it is truly your decision whether or not to proceed. This is the first time in my life I wasn't told a bunch of times that this is a really good deal, they let me decide whether or not I felt that it was the deal for me. I drove over 75 miles to get to them and I sure am glad that I did, now my daughter is going to buy a car from them too! Terry Thompson Chevrolet rocks! read more

I want to take this opportunity to commend this dealership for their professionalism, courteous personnel and a most delightful buying experience. My wife and I are very impressed by the way we were treated during our buying experience. The sales staff were very proficient in the credit application all the way thru the buying process. We can in at 6 pm and out by 10 pm with our new 2017 hd3500 silverado 4x4 dually. My salesman stayed overtime by 4 hours to complete my purchase. I came back the next day and unloaded my trade-in. Everyone was helpful and explained the predelivery inspection. My salesman Nick included a 5 years oil changes to my purchase. To say I was happy with my purchase would be an understatement. Terry Thompson Chevrolet ROCKS! LOOKING FORWARD TO MANY YEARS OF GREAT SERVICE! read more

I was shopping on the internet for a Silverado LTZ and saw several listed at your dealer. When my wife and I came by on Friday evening Anthony Wilkes came out to greet us and started looking for the trucks on my list. He told us the others were in transit, but he could show a black one they just got that had not even been prepped yet. I told my wife we would look at it to see the features but we weren't buying black. Then he brought around the prettiest truck on the lot. Black. We were sold. I will take delivery next week. Anthony walked us through the process and we got the deal we were happy with. Thanks for a painless experience. It was great dealing with Anthony and the rest at Terry Thompson. I will definitely recommend them in the future. David Taylor. read more

I've now purchased FIVE vehicles from Terry Thompson Chevrolet, and that alone says a lot about the experience. Every time, the team has been friendly, transparent, and genuinely easy to work with. There was never any high-pressure sales approach--just honest conversations, clear communication, and a willingness to answer questions without making me feel rushed. Buying a vehicle can be stressful, but they've consistently made the process straightforward and enjoyable. It's refreshing to work with a dealership that values long-term relationships over making a quick sale. I highly recommend Terry Thompson Chevrolet to anyone looking for a low-pressure, trustworthy car-buying experience. They've earned my business time and time again. read more

I took my car in for a well overdue detail. The carpet had old stains that I thought could never be removed. I'm embarrassed to admit that my car was in terrible shape. I've heard nothing but good things about how well Steve and his crew details cars and trucks. They took me to work and when they picked me up and brought me back to the dealership to get my car, I couldn't believe it was the same one! I was shocked and amazed at how beautiful it looked AND they were able to get all the stains out!!! They worked very hard on cleaning my car and I appreciate it very much. Thanks to Steve and his crew I'm driving in a beautiful, clean and sanitized car. Awesome job guys!!! Jennifer Johnson read more

This dealership is absolutely awesome. From the first time we entered their doors last year looking to purchase our truck to the concern they have shown to see that we have been satisfied with our purchase. Last Wednesday I had an appointment to have a recall done on the airbag system on my Silverado and to have my first service done on the vehicle. When I arrived my vehicle was taken right in and the work was completed before I knew it. I live in Pensacola, FL and I had time to drive home before my afternoon doctor appointment and have some lunch. Awesome staff - they are so attentive to your needs they make you feel like you are the only customer they have to take care of that day. read more

This was by far the easiest car buying experience I've ever had. Cliff was direct and knowledgeable and he listened to what I had to say. He showed me what I wanted to see rather than what he wanted to sell. After I had picked out my truck, negotiations were concise and fair. There was no run around or shady sales tactics and best of all, no pressure. The finance manager was professional and courteous and was able to give me exactly what I asked for in a timely manner. He took the time to thoroughly explain everything and made sure that I understood exactly what I was signing. No BS and just plain good folks means a sincere five out of five from this guy. read more

Just bought a clean used Toyota Corolla. This wasn't a big bucks sale, but my salesman, James Mateikat, went above and beyond to help make it possible. It took some time. My documents were a mess and at first I didn't know anyone who would write my insurance, but James stuck with me and helped me find ways to overcome every problem. James even helped me in my search for an apartment. I believe I came away with a car that will be great for me, and I made a friend along the way. read more

The customer service that I have experienced at Terry Thompson Chevrolet has been the best I've ever received. The ladies in the service department went out of their way on Saturday, September 23rd to make our experience even better. Thank you for taking the time to help with the small things. It makes a big difference to customers like me. I live in Semmes, Alabama but drive to Daphne just to have an oil change because of the 5-star customer service. N. Ford read more

Best buying experience ever! Loved Cliff Stapleton & his "down to earth" personality. It was like buying from your brother. Top notch on introducing us to the features on our new suburban! He knew every feature! Finance dept was excellent too! Clean dealership, very inviting! Came back the next week for body molding & Michelle in the service dept was very impressive! Met you at the door BY NAME! So far, I am in love with your dealership! read more

Last week I bought my Impala LTZ from Nick Mitchell. I was pleased that Nick never tried to rush me thru any part of our dealing. He carefully showed me the car and all the many functions and operations offered in this new G.M. Automobile. While I have never liked to buy a car, Nick made this function very easy. I would highly recommend Nick to anyone who is looking for a car, new or used. jim savage read more

We purchased a vehicle (2011 Patriot) several years ago. Very pleasant experience. We later had to have a vehicle repaired under warranty (purchased elsewhere - wish we had purchased at Terry Thompson). The work was done professionally. Additional issues not covered under warranty were brought to our attention, which we chose to fix with them. Recommend them highly! read more

The entire staff has always been very helpful, courteous, and professional. If I stay to wait for me vehicle to be serviced, I don't have to wait very long. If I'm unable to stay there, they have a courtesy vehicle drop me off at my house nearby and come back to get me later. I have always been very pleased with the service at Terry Thompson. Jennifer Brevard read more

Fantastic and Amazing group of people. Mike Doane was our sales man an he made us feel like we were part of the family.We told him what we were looking for and also what we could afford and we actually got something we never thought we could afford .For any one looking to buy a vehicle I would highly advise you to go to Terry Thompson in Daphne. read more

First new car purchased in a few years and the buying experience was made easier by Marty Rowe. He listened to us and placed us in a vehicle that fits our needs perfectly, a 2014 Equinox LTZ. The one thing that impressed me was the friendliness of every associate/employee at the dealership. Thanks for making this purchase go smoothly. read more