First class experience today! I had two recalls and was able to schedule my service online and it was super easy. I also added a state inspection. My drop-off went smoothly, and when my car was ready, they sent me the invoice to pay online and sign for my service. It made the whole pickup process really effortless. The folks working at the counter are also incredibly friendly and helpful. They even pulled my car around, and I was all set to go. I highly recommend! read more

I have contacted a salesman on a Thursday regarding a truck. Told the salesman that I would be there Saturday. Fast forward to Saturday, the salesman asked how long until I get there. I replied that I was about 45 minutes away into my 2 hour long drive. We get to the dealership and the truck is not pulled up to the front, no biggy. I find the salesman I was talking to in which he had told me that he's very busy with other customers and passed me along to another salesman. Again, no biggy at all. Told this other salesman the truck I want to look at and test drive, he goes to find the keys to the truck and they're gone. They looked for the keys for over 1 hour. Finally he stated that they need to get with a locksmith to have additional keys programmed to the truck and that it will take about 1.5 hours and that they will call me. So I leave, 2 hours gone by and no call. I show back up and turns out the locksmith did not answer his phone. The salesman waited for me to return to the dealership to call a different locksmith. Needless to say I was PO'd. This other locksmith answers and says he can be there in about 30 minutes, however, he does not have the correct key. He can program a yukon key to the truck. Fast forward, the Yukon key did not work and he had to go to another shop to get the correct keys. Fast forward another 1.5 hours and he shows back up with the correct keys. After finally getting "NEW" keys made for the truck, I finally get to test drive. Did the paperwork and finally left the dealership 8 hours later. Talk about ridiculous. I contemplated just leaving, however, it was a nice truck that I really liked. The Finance Manager Aaron M was great, best experience out of the whole situation. read more

7-Time Buyer--But NEVER Again with Texan GMC Seven years ago, I left a 5-star review for Texan GMC. Jeff was a great salesman--we bought TWO vehicles in one day because of how well he treated us. Fast-forward to today: Jeff's now in finance and still doing his best, but management? That's a whole different story. I've purchased SEVEN vehicles from Texan GMC. My latest was a 2025 GMC 2500 Denali--not even 3,000 miles on it and it's already leaking oil. It's under warranty, no question, but they told me it would take a WEEK just to diagnose, and then I'd have to wait again to maybe get on a loaner vehicle list. I asked for a loaner up front--excuse after excuse. Zero urgency. Zero accountability. Zero care for a loyal customer who's spent hundreds of thousands with them. I was ready to go for vehicle #8--a Yukon Denali for the family. But after this experience, I'll take my business elsewhere. Enter Parkway Chevrolet. I've only bought one truck there--a 2023 Silverado High Country--but when I had an oil consumption issue (same manufacturer, different dealership), I was blown away. Ask for Ryan. He's one of the top salesmen at Parkway and truly goes above and beyond. No loaners available? He went straight to his manager and got me into a used vehicle the same day while mine was being diagnosed. THAT'S customer service. So now? That Yukon Denali I was eyeing? Not happening. We're going with a Tahoe High Country from Parkway instead. Texan GMC lost a 7-time buyer. Parkway Chevrolet earned a lifetime customer. If you're going to drop $100K on a truck, buy it from someone who respects you. Skip Texan GMC. Ask for Ryan at Parkway Chevrolet--he'll get you right. read more

Texan GMC Buick - Car Dealers Near Me - Humble, Texas

Can't say enough great things about my experience at Texan GMC/Buick. I had recently had my car stolen so I needed something ASAP without sacrificing getting something I loved. Big shout out to Lui and Clay for not only making it happen but for getting me exactly what I wanted. These guys made the process as easy and chill as car buying can be.10/10 recommend. read more

Texan GMC Buick - Car Dealers Near Me - Humble, Texas

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if you want a good reliable vehicle RUN from here because they will not give it to you. Weak service, attitudes and terrible vehicles.

I brought my wife's truck in for a SCHEDULED oil change. I was told they were running a little behind. After being here for an hour, I receive a text stating that the truck will be ready in 11 hours! Needless to say, the service advisor will not be inviting me over for dinner anytime soon. read more

The was my first experience at Texan GMC. From the first phone call with Stephanie, my sales consultant, the experience was great. I was at the dealership start to finish about 2 1/2 hours and I was driving my new truck. Stephanie and the finance team was fully transparent from start to finish. By far, the most efficient and easy vehicle purchase I have experienced. Top notch dealership. read more

Texan GMC Buick - Car Dealers Near Me - Humble, Texas

Once again, they bait you in with a cheap online price, then jack it up $3,000. All games. Not a serious seller.

piss poor communication from service advisor juan i brought a customers truck 2020 gmc 3500 in for a service bulletin (20-NA_212) as we do not have software to perform said service bulletin told juan i had no problem paying for it totally disregarded what i brought the truck in for wrote it up for recall for rear wheel lock up when i called for a update was told he had to talk to the technician and was never called back called several days later same thing had to talk to the tech never called back i will never consider taking any truck there or buy parts piss poor communication wasted my time trailering the truck and my customers time !!!! read more

This dealership is absolutely TERRIBLE. The salesman had an attitude from the get go. After we made a deal, I went to drive the truck and sign papers. I drove 1:15 to get there and find out they sold the truck to someone else. NEVER AGAIN. I found the same truck elsewhere and made the purchase this morning! read more

So I don't normally do this but here we go. We wanted to buy GMC Yukon XL today. Yes I know it's Christmas Eve. That's why we called this morning to find out their office hours. We have been informed that as of right now ( we called around 11 am) they would be open until 8PM. We drove 1 hr and 15 minutes to get there. We got there and the girl at the front desk seemed less than excited to help us. She said she would go get someone to help us. After a while she came back saying they were closing. It's fine by me. $90K+ (cash) literally just walked out your door. The only thing I lost was 2.5 hr drive to and back home. I'm happy to take my money elsewhere. We did not want to believe the reviews on here. Let's be real 2 stars review is AWFUL but I can see why that is. Terrible customer service. Will never go there again. I'm glad we did not get to buy anything...this was before even buying a car. Can you imagine how terrible their customer service is AFTER? -Merry Christmas read more

I have purchased three GMC Sierras from this dealership . I don't know when it went all to hell . I booked a appointment for an oil change . My appointment was 11:30 and when I arrived at 11:20 I left my vehicle I said when do you think it'll be done and they said we're not kidding you it's going to be 3 hours . What is the point of an appointment if they're not going to work on your vehicle when you go there . It's ridiculous ​ that they want someone to sit around for 3 hours for an oil change . read more

WARNING!!! Do your business elsewhere. These scam artists are the most unprofessional dealership you will ever deal with read more

DONT COME HERE!!!!!! DONT BRING YOUR VEHICLE HERE!!!! if I could give 0 stars I would. services department it's a full SCAM!!! specially the manager and a guy name roberto (I believe that's his name) Ever since since I brought my truck here for service, they FU**** up my truck!! And ruined everything!. The manager it's a liar the whole department it's just so out of place. They are full of SH***. They don't care about you at all. They will laugh at you and talk to you like you a kid, they try to make you feel stupid. all they care is about scamming people and taking your money. read more

I got my Buick Encore towed here to be serviced, and Gunner took care of me. He communicated with me throughout the whole process, was transparent about costs, and when it was ready for pick up. Well, I go to pick up my vehicle and I get my key fob. I get into the car and drive off. For whatever reason, I look down and see that the multiple keys, membership tags, and miscellaneous chains I had on the keys were missing. I immediately called and started heading back to the dealership. I got no answer when sent to the service department and it would disconnect. When I arrived, I asked to speak with a manager. I spoke with assistant manager Hyme and informed him of the situation. He told me that according to their policy they do not take anything off the keys, and if they did it would be on the cup holder. I informed him that there was nothing there. He attempted to call the other dealership off of North FWY, but no one would answer. Hyme apologized for the inconvenience I was given a card, and I left. I called again to inquire about my items and spoke with the assistant manager's secretary who had me leave a message and told me I would get a call back. I told her that I was filing a police report as someone lost/took my keys and would not take accountability. Needless to say, my keys resurfaced two days later, but I never received a phone call back from Hyme. I came to get my keys from the service desk, and the guy had no idea where they were at first. I have yet to receive a call, an apology, or anything. I won't be utilizing this location's services if this is how customers are treated. read more

Texan GMC Buick - Car Dealers Near Me - Humble, Texas

I bought a 2021 GMC Yukon in 2020 at this dealership. it was towed to the dealership twice while I had it in both times I never received a loaner. I had everything serviced through them, including tires and a new battery when it became time for me to they offered me the lowest amount for my trade. They were lower than anyone that ever reviewed my truck. Glad to know that Sewell Cadillac is the total opposite of these people never again I buy with Texan GMC! read more

Prepare for your vehicle to be in there 2 weeks or more if you need anything more than an oil change. I bought my 2020 Buick from there and first 3-4 years i had no issues with the car or the dealership themselves. When i had a bad water pump though the car was there 2 weeks i had to keep calling to get updates, my advisor was never in but was always sending me text and had to pull teeth getting a loaner. Today i have a gmc terrain because my check engine light came on, and we are on day 3 they are still working on car, but i had to call every time to get an update which is the aggravating part. Very annoying experience last 2 times going there read more

Huge thanks to Jairo Palomo and Lazaro Rivera at Texan GMC for their outstanding help! My C8 had a flat tire, and after being turned away by (won't say her name) at Robbins Chevrolet, these guys truly went above and beyond. Not only did they take care of the issue, but they also honored my Wheel & Tire Protection Plan without hesitation. Exceptional service--Texan GMC has definitely earned my trust! read more

The service department absolutely sucks! We have been working with them for 6 months to get a repair done and between the 20 emails, many many calls only to be put to a voicemail and even walking in they can't seem to get the work done. We purchased our vehicle there. To be clear this is an insurance claim through Home Depot and they can't communicate and insist we pay for the work when they have all the claim information. I cannot support a business that can't stand behind their work or make sure there people are competent to do the job! read more

They do not put trades through the proper inspections before selling to a new customer. I have a lengthy trail of multiple issues on a used car from there.....a $30,000 used car. Many things would have been detected if it had infact been inspected through their mechanical department. Car is now in shop with most likely a failed engine. Mom of 3, still have loan and now no car! DONT SHOP HERE! read more

Texan GMC Buick is the worst dealership! The vehicle prices online are not what the vehicle is being sold for. I found a Yukon online and went to the dealership to look at it. The salesman proceeded to tell me the vehicle was not the online price and was $16,000 higher than that. The sales manager brought out a third party invoice where he claimed the delearship did $16k of additional work to the Yukon. However, the upgrades were manufacturer upgrades! Also, they only offered me exactly what my payoff value was for my trade in. Sterling McCall Chevrolet gave me an offer to buy my car, and I walk away with over $10k in equity. They are very dishonest and would not recommend anyone do business with them. read more

Just go somewhere else. Third time being told that a vehicle on lot is not for sale due to someone had purchased it, then being pushed a vehicle for much higher. First it was the Acadia , then the altas, and now a traverse. I had the key in hand getting in the vehicle when another salesman came up to tell me the good news for him. Lol. They take days to remove inventory from the website and the inventory online is not true even when the salesman tells you that they are in service and promises to send pictures. read more

Hands down great experience first time buyer and I was well informed and taken care of

Service Department. Scheduled a service for a Friday but was told when arriving that they were so busy would be more Monday. Asked if could get a loaner vehicle since still under warranty and was told no. Service like this is why didn't purchase vehicle from the dealership read more

The service department is terrible. I have bought three new GMC vehicles in the last few months. I will not buy another vehicle from this dealership. I tried to book an appoint and was told they were booked up for a week. I respect that and appreciate that they did over book. I then booked a appointment a week in advanced. My mother-in-law had fallen and broken her hip and was in ICU so I took my wife's vehicle for her 1st oil change. I arrived on the service drive and sat there a few minutes, and no one came out. I walked in to find a lobby full of service advisors with only one Customer in lobby. I stood there listing to one of the service advisors on the phone talking to someone about what they were going to eat that night. Finally, the lead guy at the desk in the corner walked in and I asked what does it take to get waited on? The service advisor in front of me said are you here for an oil change I replied yes He said Full disclosure 5 to 6 hours I said Full disclosure I have an appointment he replied doesn't matter five to six hours and handed me my keys back I handed him my keys back to him and said unacceptable I had an appointment I need my oil changed I walked around the corner To see the service director Lazaro and his office was locked up so I come back and they said he's on vacation I said man every time I come in here the guy's on vacation so I walked up front to see the new sales director clay who is great clay went back and had a conversation with him and got my oil changed in a timely manner I asked to speak to the general manager whose name was Greg and I was told Greg was busy but he would call me soon here we are week Later and no phone call from Greg. I called clay on his cell phone today and he told me he was out of the office but would call Greg right now and tell him again I have documentation from every time I've called clay and Greg said he would call me but he did not call me back. Instead of Greg calling me he had the service director call me I spoke with the service director got off the phone called clay back again and told him I was contacting General Motors and I also was calling their corporate office Ken Graff. Mysteriously after I called Ken Graff Greg decides to call me I told Greg I've been trying to reach him for a week and had tried to reach him before and he's never available while I was there I had a conversation with six salesman and the sales director on the floor and the salesman told me that that's their problem they sell a car and then they can't sell a second car to the people because the service department there is terrible I said have discussed this with your general manager they said yes our general manager Greg W does not listen to us. At this time I'm waiting to speak to Alan Paul who is the vice president of Texas Oklahoma for Ken Graff. Don't waste your money buying a vehicle here because you will not get good service until they make some major changes which is probably changing the general manager and the service director this dealership will continue to go downhill. read more

Drove all the way to purchase a vehicle that was listed online. Went ALL the way through the process just to find out that at the end, they slapped on $4,000 in hidden "dealer add ons" that were never disclosed. I see why they have so many negative reviews now. Just know they will try and upcharge you 10% on every vehicle. read more

If you buy from Texan GMC Buick, let me be the first to say 'I told you so'. They are con men. They baited me in to the dealership with an advertised price but hit me with add-ons and really didn't want to make the sell unless I agreed to finance with them so they make more money on the deal. I walked out and was called back with an acceptable offer but Victor said he couldn't stick to his word because of his manager, Clay. I then agreed to a higher price with Clay only to be told an hour later they still couldn't do the agreed offer and we were back to the price I walked out previously on. No honor. read more

The best experience I have had with a gmc service center in a long time. I was having warning lights come on, and other electric problems. They were very thorough with getting all the details and even accommodated contacting another person about my car status while I was out of the country. They also worked with my warranty. When I came to pick it up, they made sure to walk me through what was fixed and even mentioned how my mother (whom they spoke to while I was away) was such a pleasure to work with. I will be bringing my vehicle back in the future and will be asking for Jimmy! Thank you for the great service. read more

DO NOT TAKE YOUR VEHICLE HERE TO GET SERVICED. It has been an absolute nightmare to work with this dealership. I picked up my car Friday afternoon, I had been working with Gunner as my advisor, he was not there, but another female advisor helped me, and when I asked questions about the work that had been done she was extremely rude and told me to look over my paperwork or call Gunner Monday. Zero help. The next day my check engine light is on AGAIN. Come to find out they DID NOT FIX THE PROBLEM or do a proper test to ensure the problem was fixed because all of bank 2 is running a high imbalance at 245 and cylinder 6 is the highest at 305. Secondly, I asked them to check my tire sensors because they kept going out. I found out that they never checked those either because as soon as I took my car to another dealership with a code reader they immediately identified the sensors that were messed up and told me they needed to be replaced. Lastly, Texan GMC left stray parts in my engine bay that could have easily fallen and caused more issues. I tried to get in touch with the dealership but they said there was nothing they could do and I should leave a voicemail for Gunner so he can call me. I left my voicemail and multiple others since, but not a single person has reached out to try and help me resolve this issue. read more

I need to update the computer in the car, I was told to wait 2 hours, then that I need to leave it for 24 hours, and then that I need to leave the car for 4 days, but they don't give me a replacement car and the service charges money for this. And this is an official dealer, it's not clear if there is a shortage of workers or computers or if the service is no longer needed in this country, but they still charge a lot of money read more

BUYER BEWARE!!!! They try to charge thousands of dollars in "made up dealer fees. I when in to buy a truck and they tried to add thousands of dollars MADE UP of dealer fees to the sale agreement. I refused and left. Make sure you looke at your paper work closely. read more

I bought a truck and paid in full for the vehicle! I went to pick up the truck and the sales persons I bought the vehicle from was not even there to go over the truck with me so much for service. I was looking over paper work and noticed a charge for 1995.00 called aftermarket's and asked for a breakdown for this and all they could tell me it was some insurance policy that was never presented to me or explained to me that I was purchasing an insurance police. i told the sales persons that this was not part of the truck and should have never been charge without agreeing to purchase and I was never explained what this was. it was not on the sticker of the truck either! I asked for more information and all I got was a picture sent to me via email. terrible service, especially for paying in full for the vehicle Im sure not something everybody does! read more

I do not recommend going here , they WILL scam you ! They blocked our number after trying to contact them ! Worse place for first time buyers or even just purchasing a vehicle! DONT GO HERE read more

Purchased a vehicle from a salesman named saheed. And after the purchase I found out that he wasn't truthful about the status on my vehicle. I don't appreciate his deceitful sales practices. I also tried to reach out to Saheed for assistance and I was unsuccessful. I'll never purchase a vehicle from Texan GMC auto group, I'll also be sure to tell all my family and friends. Buyer beware with this car lot. #disappointedcustomer read more

Unprofessional 1)Didn't send pay out on my old truck 2)sent me to the wrong bank 3) ran my credit twice without my permission(a month later after I took the truck) 4)didn't let me know about the new Contract with a new bank 5) now I'm late on a payment 6) not even an apology because they weren't in the wrong 7) think twice before coming here read more

HORRIBLE AND LIARS!!! I took my vehicle to get an oil change on April 3. Prior to I had NO issues until after I took my vehicle there. Not realizing the reviews prior too. After my oil change all of a sudden I have a leak in my windshield reservoir. HOW!?!! Come to find out after I got a notification my vehicle saying "low windshield fluid." I was concerned because when you get an oil change the winds fluid is to also be topped off. So it threw a red flag instantly. So, I essentially go get the fluid and put in myself only to come and find out there is a leak. Now..if you did an oil change and to top of the windshield fluid as well how come you did not notice the leak?! which means you did not put fluid in there or would've known there is a "leak" I called to tell them about this leak that was not ever there before and now I have one. I called to make an appointment due to their issue that I know occurred cause of them as I have made them aware I so get notifications on my vehicle when something happens and after I leave I get a notification. Then on top of that think I'm going to pay for something they did there!?!! STOP IT!!! I will be taking my vehicle elsewhere cause I DO NOT TRUST THEM!!! DON'T TAKE YOUR VEHICLE THERE GO ELSEWHERE!! They only want to take your money and ACT as if they did nothing wrong! SMDH I will never get my vehicle that I stay up on maintenance with there ever again. Beyond pissed. read more

Biggest frauds I've ever dealt with. Their finance department is a joke and refuse to fix my contract we've agreed on. Months of trying to have it fixed and they still won't abide by the contract. Crooks and wouldn't recommend them to anyone! read more

I wouldn't give this establishment a star to save my life. The clerks or hard of hearing this the second time I been here in two days first yesterday because they didn't change my brakes when I asked bout 3 months ago they told me they where good and my sensors where bad but obviously my sensors was not bad. It read on my dash 14 and 43% on my front and back breaks they said they where good but as we seen yesterday they where not it was the brakes shoes that was really bad. I asked for them to be changed then denied service for that then. Came back yesterday we looked at them together the rotors where damaged and the inner brakes was hardly any on any of the tires. This was the only places working on my truck when my egr clip for my nox system got messed up so I had to let the truck sit at another shop till I can pay to get it fix. I asked for a oil changed with the parts that they should've paid and fixed because when I asked to get it fixed the other damages wouldn't have happened. I asked for a oil changed and all my filters changed they change the filters but didn't even do the oil changed neither did they give me my ro with the multi point inspection sheet. and didn't wash the vehicle sat there for 6 damn hrs for rotors to be turned and brakes and just filters to be put on this is unacceptable for any mechanic business. I am a mechanic I'm not dumb I do this for a lil I just came here because of trade in purposes and to show I kept up with the vehicle. I wouldn't send a stray dog here for help this just horrible. I'm honestly disappointed to say this is how the field does people out here and to a man who served his country for 10 years doing mechanic work and having plenty of people under me. For my brothers and sister in arms don't trust these people with your vehicle at this location. The service director Rivera trying his best but this is unacceptable. Rotors and brakes or given a time stamp for 2 hrs of labor from the time it's on the lift till it get off not 6 hrs. Also filters or not given that much time for labor because there or quick and simple. read more

Texan GMC Buick - This what they paying mechanics for here - Car Dealers Near Me - Humble, Texas

Literally the people who are in charge of the parts are the laziest people alive they talk to you like they don't like their job

this place is an absolute joke ...DO NOT GO HERE...I called and got a quote for service $122 I set an appointment and when I get there they tell me $405 ....disgusting and unacceptable read more