BUYERS BEWARE....POOR CUSTOMER SERVICE, NON EXISTENT COMMUNICATION, NO TRANSPARENCY ON COST. Okay. I contacted them as a serious buyer. Not only is it almost impossible to contact the person to purchase from, but you MUST buy over the (bloody phone?) in this era? Do they not know how to purchase or put up a buy link? in this decade? the website reminds me of the early 2000s. So I imagine no one has taken the time to update them by 25 years. As to the customer service? What customer service? A woman- sounds like mid 40s - 60s in age. Short tempered for someone who is supposed to be selling things... and tells me the model I want might not be available.... what do you mean MIGHT NOT BE AVAILABLE? Do you not update your inventory? Do you not have a method to check? Woman gives me an email for a DR? I email this: texaselectrolysis@gmail.com and this is the body of my email: https://www.texaselectrolysissupply.com/index.php?main_page=product_info&cPath=92_40&products_id=1449 Hello, I have been trying to call for over a week. Our schedules do not match at all. i am on the pacific coast and when I am free you are closed. (lol) I am very interested in this machine and would like to know the price and if that is within my budget I am interested in buying it. Please help me to know more. You can call and leave a message, I will not be able to pick up. Or you can email me here. Thank you, Mallory Dockery 360-620-9758 (This email is from over ten days ago. ARE YOU SERIOUS? I WAS A READY BUYER. I had a list of other machines I would have purchased should that one not have been available. I am very dissatisfied and disappointed. I am not interested in purchasing now. This company does not even answer basic emails to PURCHASE! You lost a motivated and (EXCITED) buyer. BUYERS BEWARE....POOR CUSTOMER SERVICE, NON EXISTENT COMMUNICATION, NO TRANSPARENCY ON COST read more

An experienced electrologist suggested this shop to us when buying a machine and supplies. Despite great experiences by others, we received not one, but two duds. We paid $2000 for an electrolysis machine that we believed to be less than two decades old. The machine is well-known for its reliability, so we felt comfortable buying a used one. The first machine we received had a malfunctioning display. Talked to the owner within the same week we received it and he was able to send us a replacement. I'm guessing the replacement was much older than the initial one we were sent, but it seemed to be functioning well. Less than 2 years later, the machine stops working entirely. Sent back to the company that produces the machine. We were told the machine was at least three decades old and "well worn." This was a surprise to us. Why would anyone pay $2000 for a worn-down machine? I wouldn't--but I didn't know. Being disappointed, I talked to the owner of Texas Electrolysis Supply, who denied that these machines could ever stop working. He insisted this is the first time he has heard of a machine sustaining major damage from age, it must've been caused by the user (such as an electrical surge). I confirmed with the owner of the company who produces these machines that it was indeed not an electrical surge and simply well-worn (see image below). The owner of Texas Electrolysis Supply also compared buying a used machine to buying a classic car. Sometimes they work perfectly fine, sometimes they have major issues. These machines are people's livelihoods, not an investment in a hobby. I'm unsure whether or not the owner was aware that this machine was used thoroughly and nearing the end of its life, but I definitely don't recall being told it was three decades old. Moral of the story: we would've been better off buying new or spending significantly less money buying a newer unit secondhand off of eBay/OfferUp/Craigslist. We believed because this shop specializes in electrolysis and sells refurbished machines, they'd be well-inspected and last us at least a couple of years. $2000, 2 duds, and not even 2 full years of having the machine--lesson learned. read more

Texas Electrolysis Supply - The owner of the company who produces the machine confirmed the machine was worn out, not damaged by a surge of electricity. - Houston, Texas

Such a fantastic company! Their customer service is wonderful and I have had nothing but excellent experiences purchasing high quality, difficult to find items from them on several occasions over the years. I am always very happy with their products. Definitely would buy from them again! Highly recommended! read more