This review is for the Hometown bank at 1804 45th st in Galveston. Cesar Hernandez has earned in a…read moreplace in my heart. I have never been a member of a small community bank. Cesar is friendly and so helpful. He will always be our go to guy when we need financing. I truly see the difference between community banks and the larger banks. My husband and I have been made to feel like family. Thank you Cesar

I gave them a four ,because no one is perfect. Have to leave room for improvement…read more The staff is great. Friendly, Helpful, Knowledgeable, well,they just create an atmosphere of trust . Before I became a Dentist 40 years ago, I was a field Auditor for the first national Self service Gasoline co., Autoronic Systems Inc. As a result, I met quite a few folks in banking in most of the western states; mostly local regional banks such as League Cities "Hometown Bank". I would give Home Bank an A. Thomas R Dougherty DDS

Extremely professional and friendly bank representatives. They do all they can to help with…read morequestions and they never rush customers who have a dilemma.

Where do I start with Woodforest. They are the most outdated bank I have done business with. The…read moreonly way to activate their debit cards to to go to a branch and use the atm. There was fraud on my debit card, my account was drained, they only caught 2 of the smaller transactions, and reversed them. They said I would have to do a dispute for the rest of the charges even though they were only minutes apart. They make you come in to a branch and sign forms about the fraud, this took me about 30 minutes in the branch. They told me I would get the money back in 3-5 days. That's not the norm, first off. I called back in 4 business days to check on the status to find out the papers were never "sent in" from the branch I visited, so they can't process my money back to me. The customer service "manager" couldn't get ahold of the branch I signed papers at, so they have to request the papers electronically. I was on the phone for 25 minutes while she tried to get someone in the branch to answer the phone, just for her to tell me she couldn't help me today because no one would answer the phone at that branch. Then she continued to question me as if I never went in and signed the papers. They said they do not have to give me any type of provisional credit for the next 10 days and they will get back to me. This bank is a joke.

They are always super nice and helpful. Today I went in with a problem I was not able to solve. The…read morelady attempted to help me and tried and tried with the same results I had. Rather than say, ohh well, I don't know what to do.She immediately called a higher up supervisor who was able to manage the problem on his end. I have never had a bad experience with this credit union!

I set up auto-withdrawal some time ago and never gave it another thought. GCEFCU made it easy…read more These folks are fantastic.

A Teller greeted me at the door and inquired what she could help me with. I was there to make a…read moredeposit. She could have easily sent me to the ATM machine but instead offered to take care of me at her Teller window. That was very nice! The bank is sparking clean by the way! I love it that there are video cameras on the building for safety!!

I've been a Chase customer for 15+ years and this is the best Chase branch I have visited. Recently…read moreremodeled with plenty of parking. Typically barely any people so wait time is minimal. Staff is curteous and friendly. One recommendation is that the staff needs to be more educated on what services Chase offers. Other than that everything is great.

i highly recommend Ms Caroline (I think that's how you spell it) but she was amazing she helped me…read morewith more than 1 thing that I didn't know and I've been with this bank since 2019 !

The manager there, I believe his name is Antonio, whatever manager on July 21, 2022, he was very…read moreuptight, and has a really smart mouth, the kind of demeanor that would make any humble human being want to slap the bug eyes off of his fat face, and he has man breasts.

One of the things that I look for in a bank is customer service. This place has the best team I…read morehave yet to encounter. They are so trustworthy and helpful they go the extra mile. If you're looking for a bank that you want them to know you as an individual and not just buy an account number this is the bank to go to. By the way the drive-through is open till 6 PM. Again, the people at this location make the bank amazing!

After many years of banking with this location I decided to close my account after my last…read moreinteraction with their account representative. I went today to request a new debit card as well as update my last name and address. They require more documentation to update a last name than the government! I had my updated driver license as well as my updated social security card...and they still wouldn't update without my marriage license. I asked Avery, their new accounts rep, why the other two legal forms of documentation couldn't suffice and there was no answer except that it wouldn't and that was just how it was. Please tell me why Chase bank only required my updated driver license to change my name but Hometown wants everything but my blood type? Hometown, I really think you need to review this policy as you just lost a longtime customer. Also, some customer service training is in order. Your account rep did nothing to make me feel like I was a valued customer. I may not have a large amount of money in your bank but I should be treated like I'm just as valuable a customer as everyone else. While I appreciate Hometown responding to this review I would like to add that at no time was it ever conveyed to me that the representative would attempt to make arrangements for my marriage license; even after she called to double check with her supervisor on the policy. Also, let it be noted that my DL and my SS card all reflect my maiden name with hyphenated married name. While the name change was the final straw I'd like to remind you that you did not address the customer service issue. Your representative was less than friendly and borderline rude during my brief interaction with her. I will reiterate to you that your branch needs some customer service training and leave it at that.

The company sent me notification of a loan approval, however; Linda told me that I was actually…read moredisapproved. Days later, Linda sent me a message stating that I was approved again, When I contacted her, she blamed it on a computer error and said I was still disapproved. OneMain Financial should be more professional. I don't have a problem with not being approved for a loan, however; it's not good business practice to waste the applicants time with deceitful messages. You lost me as a customer. Once I repay the current loan, this account will be closed.

Linda was the absolute best, she was very helpful and kind. Super easy to work with, great…read moreexperience.

although I was originally disappointed with the format at Schwab, it has improved as of late. As…read morefar as customer service, I have worked with Conor Price since the beginning. He has always been thoughtful, helpful and responsive to my needs. If there's a solution to an issue, he will fix it. It's nice to have a friendly advisor when you're dealing with your retirement funds.

Went in looking for a bilingual speaker because I was informed over the phone through customer care…read morewould be one but to my surprise the person who was there informed she only knew a little. She asked for my name and even tried picking me at it because part of it sounds like an English word. I was treated very poorly. She first told me she only knew a little Spanish but by the end of our conversations she was responding more and more in Spanish.