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    That One Pool Guy

    5.0 (1 review)

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    12 hours

    Response rate

    20%

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    8 months ago

    He his very informative and helpful for us as new pool owners. Also he responds quickly when asked a question.

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    Pebble Brook Pool & Spa

    Pebble Brook Pool & Spa

    (3 reviews)

    My above ground pool took over a year to be able to swim in, and the work is not all completed to…read morethis day. I've not heard from the company in months (it all started in April of 2021). 1. THE POOL IS UNLEVEL BY ABOUT 6 inches. 2. When installed, the skimmer was placed about 1/3 of they way around the pool from the pump with PVC pipe running that distance. 3. The crown layer of my retaining wall has not been installed. 4. The pool was filled last year, but no one came to close it, as I was told would happen (due to being a 1st time pool owner, I was trusting, but now my hope and prayer is that no one ever has to endure what I have, with this company. 5. Lack of or NO communication, even after expressing communication was a huge issue for me. 6. i filed with the BBB, but they did not receive a reply from Jeremy Baum, the owner. 7. The piece of the trim on the outside of the pool was cut into, in order to fit around the skimmer, should not have happened. 8. The pool pump has no way to stop the water from rushing out when I remove the lit to clean the basket. 9. No schooled instructions were given on how to properly treat the pool, open or close it. I've had to learn most things on You Tube or ask co-workers who have pools. 10. They needed to pull a pool permit for my location, and the paperwork was sent to St. Louis County, instead of the City of Florissant. I did my own checking, and that's what happened. I pull permits on a regular basis, and that was the first mistake that should not have happened and slowed down the whole process for over a month in the beginning. 11. Jeremy met me to pick out the rock to go around my pool. I made it clear that i couldn't afford the one I liked, so I would go with plain white. He said lets get what you LIKE, and he would cover the cost. The rock company told me we needed much more that what Jeremy ordered, so now, I have the rock I like, but there was no landscaping paper laid, and it doesn't cover all the dirt. 12. My beautiful lawn was destroyed having the mountain of dirt on it for nearly a year. Jeremy Baum always had plenty of reasons and excuses why my job wasn't completed or on the back burner. I was kind, patient and understanding for over a year. I finally gave him an earful and he tried to turn it around on me....trust me, you don't want this company! in closing, I could go on....and these are not my opinions, these are factual errors & poor workmanship and customer service that i have to live with, or pay to fix, because the company just doesn't seem interested in completing the job. I paid him when asked, so I would expect a job completed to satisfaction. Sincerely Shelly B

    Do NOT a use this "company" he should stick to cleaning pools and not build them! He's super lazy…read moreand never has help with him! Jeremy never answers phone or texts and when he does it's weeks later!

    That One Pool Guy - poolcleaners - Updated May 2026

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