Management's handling of snow removal and assigned parking on January 29, 2026, was unprofessional…read moreand poorly coordinated. Their prior email stated that "no action is needed unless you are contacted directly" and advised leaving extra space near snowbanks "when possible," which I followed. I received a call at 11:30 AM threatening immediate towing from my paid, assigned parking space and stating that I would have to bear the towing cost if the vehicle was not moved. I returned the call at 11:43 AM and 11:49 AM, explaining I could not leave work immediately and would move the vehicle during my lunch break at 12:15 PM. Management responded that if the vehicle was not moved by 12:15 PM, it would be towed, showing a failure to account for realistic travel time and work schedules. It appears that if I had missed their call, towing would have been enforced immediately, despite following prior guidance. Snow removal itself is reasonable. My issue is with management's poor planning, arbitrary enforcement, and lack of practical consideration, expecting tenants to rearrange work obligations on short notice for paid parking. Clear, consistent procedures and reasonable communication are needed to prevent unnecessary stress and disruption.

I have been here since May and I absolutely love all the amenities and the staff! The gym is…read moreawesome (with a yoga room) and I have worked several times in the business center and it is ideal for remote working with private rooms and a printer. My favorite thing is the pool with corn hole, putting green, grills, eating area and fire pit! The tenants have all be very welcoming as well! A great place that I highly recommend!!

AGRESSIVE DOGS WELCOME HERE!!!!…read more Do you have an agressive dog or do you like to not have to pick up after your dog? This is the place for you!! Parents of young children or responsible pet owners be ware, you won't be able to play in the grass due to the amount of dog feces. If you are immunocompromised, live anywhere but here, black mold grows in the bathrooms and management will try and gaslight you into thinking it's hard water. A simple call to the water department will prove otherwise. 3 months into my tenancy I had to move to new unit due to the sheer amount of mold that was present, however nothing was done until I bought mold tests to prove it. I've picked up dozens of piles of poop, no less that 5ft from my patio. I've had a dog try and attack my dog through the patio railing multiple times, to the point of leaving bite marks in the railing and nothing is ever done despite reporting to management multiple times. After speaking to MULTIPLE neighbors, this is an issue many residents here face. the dog park is borderline unusable due to the fact that it is straight dirt, no mulch, it's not picked up and in the winter it's pure ice with no attempt to even salt the walk way to the dog park. While the move in specials may seem nice, it's an attempt to lure unsuspecting people into a failing apartment. There are leaks in the hallways that will not be addressed, the "security" system entry box that has a camera, management has no access to and some of them don't even work and haven't worked for months. It's nice at face value, but there is a reason they have to entice people to move here via move in specials.

Apartment was not cleaned or painted as promised. Besides dirt, cabinets and walls have gouges,…read morescuff marks. Will NEVER rent another apartment sight unseen. Expensive lesson learned

This review was a lonnngg time coming. Will start by saying, DONT LIVE HERE. I loved it when I…read moremoved in, and two months later a new property management company, Bozzuto, bought the property. They came and all the problems started. No one EVER answers the phone when you call the front office. And when you do finally get ahold of someone, you're greeted by the most monotone, rude, apathetic employees who never transfer the messages to the right place and could not care less about connecting with their residents. They nickel and dime you for everything - every time I looked at the statement for my rent there was always a strange added fee that I had to question. There is no security in the complex. There are no cameras, alarms or keys to get into the buildings - only to get into the actual apartment, so anyone can walk in. Which someone did. Someone who wasn't a resident came in and pulled the fire alarm at 11:45pm on a Sunday. They also do not have the garbage/recycling picked up frequently enough. Every single week it overflows onto the ground so the bugs and smells are awful. And if the recycling overflows, they just throw it in the garbage, which I've witnessed. What's the point of recycling? Also, they do not take customer complaints seriously. I complained numerous times about the noise, as well as being hit on by their construction crew, and no one did a thing. They were extremely unclear about outside maintenance schedules, I was not informed for months even after I asked to be since it took place right outside of my apartment and distracted me from work. At the start of COVID, they sent out an email stating "We recognize that you are working from home, but we are doing maintenance around the complex so we recommend scheduling your meetings outside of 8-5". Are you for real? My fireplace didn't work for NINE MONTHS. Maintenance was aware. It took them 9 months to fix. Which is absolutely ridiculous. And I followed up on almost a weekly basis. Our AC also broke 3 times over the summer and it wasn't considered an "emergency" cause it was only 84 degrees in my apartment. One of the most obnoxious things was that they still required their residents to pay the monthly $30 amenity fee during COVID-19, even when ALL of the amenities were closed and unavailable. And then as soon as residents were allowed to use them again, they shut the pool down for 2 weeks for maintenance. Why couldn't they have done it during COVID? Who knows. Also, a lot of residents that live there are college students and do not abide by the quiet hours policy. I lived on the second floor, and my upstairs neighbors threw parties and were playing music SO loudly all hours of the night. Even after calling the cops, and complaining to management numerous times, they still did nothing. Bottom line, not worth the aggravation of living here. It's so pricey for crappiness of the management company and the prices just keep rising with this new management company. So happy to have left when I did.

My experience relates to living in a 1bd/1ba, 11 mo lease…read more It's been 2 years since I lived at the Hawthorne and their haunting terrible service experience has me coming back to finish this outstanding review draft to warn future renters of the perils of mismanagement. Like other renters, they tried to swindle me out of my security deposit and also were completely unhelpful in cooperating with my move such as notifying utility transfers and returning my requests for mover dates. When I would try to contact the leasing office about inquiries, follow ups or complaints, they were no where to be found. Only payment inquiries were handled in an acceptably professional manner. In all one of the worst customer service experiences I have had in my life, especially when considering this is a "luxury" apartment home. Good riddance!

I have had multiple serious issues living at Mallory Ridge, and I would not recommend this…read moreproperty. I experienced a home invasion, and on a separate occasion all four wheels were stolen from my vehicle while parked on the property. The parking lots are poorly lit at night, and overall security is clearly inadequate. The property itself is poorly maintained. There is dog waste and garbage throughout the grounds, and management does not address it unless a complaint is filed with the Health Department. Rent is extremely high and increases every year, yet basic amenities are unreliable. The treadmill and gym television are frequently out of service. During winter, snow and ice are not cleared or salted in a timely manner, creating unsafe conditions. Parking enforcement is inconsistent and unfair. The contracted tow company does not respond when vehicles block residents or park illegally, yet my car was towed within hours of a registration expiration (violating CT law on nonconsensual towing) Additionally, residents are required to pay rent electronically, which includes a $10 service fee, a practice that is illegal. (Public Act No. 13-35) Management is rarely available in the office, slow to respond to concerns, and often dismissive or rude when residents seek help. Overall, management appears more focused on maximizing profit than maintaining a safe, clean, and livable environment for tenants. Nothing about this property justifies the price, the risk, or the treatment of tenants. Edit to add: don't believe anything said in the response by Mallory Ridge as they consistently lie on the internet.

I had an excellent experience as usual with the maintenance staff. The matter was handled quickly…read moreand efficiently. I would definately rate the maintenance staff as an A+

I lived in this apartment complex for a year. I had a great time there! It was very clean and…read moreextremely close to West Hartford Center. If I had an issue, Tracie quickly attended to it. Also tankless water which is ideal for long super hot showers or baths...

From the owner: 24 N Main are brand new luxury apartment rentals in West Hartford Center.read more

Mice infested building . I've been living here for 2 years now. The first year was fine . Then the…read moresecond winter , it's mice galore. I keep a very clean apartment and always have. I've reported the problem to the manager and it's like they don't listen. She even stated that it's TOTALLY NORMAL for mice to be in apartments and homes around this time of year. And she stated that she even has them . Yikes on a bike. She's ok with them but clearly I'm not. They've had their exterminators in and out daily and still no improvement. It got worse . There's mice upstairs bedrooms, kitchen and living room and let's not talk about the basement .. ugh! Because the apartments are connected both neighbors have mice issues. The neighbor have also called the exterminator and that's when the mice started shifting to my apartment. Totally disgusting. The worst place to live in Bloomfield.

I have lived here for 3 years now, as soon as possible I'm leaving. Being gone for work have kind…read moreof delayed that. They(Leasing Office) have no empathy for you as a human, that people go through struggles sometimes. Numerous things have happened or did not happened that make me hate living here and would never recommend living here. My renters insurance which was purchased in full and sent to the office for proof never got added to my file. Got over charged for almost 2 years. We have been courteous with trying to keep your office inform and the balance always get paid and never more than a month behind. Even with always communicating what's going on with still get treated like dogs, ready to evict us out. But I guess that's what I get for fighting for freedom while serving. It's can be very frustrating especially with the condition of basement and the neighborhood with people stealing my kids stuff. I never is one to complain about much because I try to be humble. But I can only tolerate so much when my things are being damaged from flood about 3 times now, they stole my son's toys, basketball & a soccer ball. These things would make anyone furious. The playgrounds are subpar, basketball court there is none. Laundry room always have 2 washers broken. It's always been a constant fight going back on fort with the office on the phone/or emails. It's pretty much an over priced condo that changes close to 2K for subpar living conditions and poor customer service.

The best place to live in Hartford, all of the services are great, the building is new and the…read morestaff are all nice. This place has a great location close to all the downtown stores. It's also nearby the park, and many banks, and other service stores. The bud building is one of the tallest if not the tallest in the area, providing a great view of Hartford in all apartments, the building is extremely clean and organized in all times, the staff are so friendly and welling to help with any problems occurs, the repair service for any thing is fast and very efficient. The place is so safe and let us feel that we are home.

The best of the best when it comes to upscale living. The view is great the higher up you are…read more Amenities are excellent and well thought out. The service is excellent. It's all good! Ayokunnu A.

The Place @ Catherine's Way (and Natasha) are the best!…read more I've lived at "The Place" for 2+ years and I have nothing but great things to say. First, there's Natasha in the main offices, she always goes above and beyond her duties to make sure her tenants are well taken care of. I can attest to that first hand, and I know from talking to my neighbors that she is 100% a superstar property manager. I've lived in a few different apartment complexes in the past, and I've had my share of dealings with different property managers. Ms. Swift is the most helpful and sincere property manager I've ever had the pleasure of dealing with. Second, the property itself is pretty awesome too. The grounds are well kept, the hallways are clean, warm and smell nice, and the amenities are by far, the best in Manchester. Thanks to "The Place" I have no interest in ever purchasing a house again, I will never shovel and I will never mow, and I love them for that. Our driveways are always cleared from snow before I even wake up to go to work, and they always keep them clear and safe even in the middle of a bad snowstorm. You can't beat the location, nobody else has an indoor pool, and there's not a property in New England that has a better manager than Natasha IMO. 10/10 would recommend!

I lived in Centennial Apartments in Farmington for over a year and it was by far the best place…read moreI've lived. The property is very well maintained: from the pool and laundry facilities to the hallways and landscaping. I was proud to call it home. I enjoyed my time there not in small part because of the property manager, Jacqui. She is so attentive, positive and kind. I always enjoyed my interactions with her. I'm a customer service snob as I have been in the industry for over 25yrs and Jacqui is top notch! I would hire her in a heartbeat. Thank you for making my time there feel like home, Jacqui! I highly recommend this location for anyone looking for a soft place to land.