SCAMMERS!! Don't move here! Its loud and DIRTY!! I moved down there from Fairfax VA. I regret moving here. It looked like a nice area - near the mall but once I started living there it was a different story. There were trees growing out of the gutters and my patio would flood every time it rained. There is always trash and spiderwebs in the breezeway. There are trees that have been cut down but not removed. The fence that separates the golf course is old and broken. there are huge holes in the ground that are hazardous. my appliance weren't hooked up properly and It didn't even have a microwave. Management was sarcastic and unresponsive. I would have to contact them at least twice before I got a response. I got out of my lease early because I couldn't stand living there anymore. the smell was horrible. It reminded me of the projects. read more

Please don't believe the 4.1 rating on the property website. Believe other ratings outside because they get employees to create fake Google accounts to increase their rating. This is complex is filthy and dirty. It has dog poo all over the place and its unhealthy. Maintenance is terrible and staff is even worse. Please do not move here. The turnover is horrible and they poor managed by their leadership. DON'T MOVE HERE! read more

If I could give 0 stars I would. They are SCAMMERS. I went on a tour with Lavoe, he showed me a renovated unit and gave me all this information making it seem better than what it was. I made the mistake of not checking the reviews before I put down my deposit and admin fee. Lavoe CONSTANTLY price gouged me and constantly changed the prices for no reason. Once I found out about the pests/bug issues, I withdrew my application. He then told me I was eligible for a refund. It's now been 2-3 months NO refund. Believe the reviews, they are ALL true. This complex owes me $300 and it's clear they have no intention on refunding me. RUN. Do NOT live here!!!!! I truly hope they get closed down . This is no way to run an apartment complex. It's disgusting, sick, and pathetic that this is how they treat hardworking people and tenants. read more

I moved in 15 days ago and my fridge and freezer haven't worked after daily attempts with management here I am two weeks in hating my choice to live here I should've listened to the other reviews RUNNNN don't learn like I did the hard way LISTEN TO THIS REVIEWER!!! - a current resident attempting to change complex asap and break lease if need be read more

Impossible to get a hold of staff after you sign the leases. My door wasn't properly seal. Lots of mold on Ac unit inside. Can't get in contact with management at all. Have left messages everyday for 3 days straight. read more

DO NOT MOVE HERE, ESPECIALLY IF YOU OWN A CAR! ABOSLUTE WORST EXPERIENCE OF MY LIFE. I regrettably lived here for 18 months, Due to my home being renovated. The absolute worst part of this apartment was the parking. My building had 2 handicap spaces and 2 regular spaces. The building had 4 handicap cars and 12 regular cars. If I went to the store and came home after 7pm, I could not park within 3-4 buildings. I carried my groceries in the freezing rain, in the dark over a block multiple times. I had to pay for grocery delivery because I could not guarantee I would have a close space when returning home. I would take Uber to concerts and events, even though I had no reason to, exclusively because I did not want to have to park 4 blocks away. Do not move here if you own a car. My apartment smelled like the dumpster, constantly. I complained and it was never ever dealt with. My apartment had an abundance of fruit flies everywhere. The roaches were absolutely insane. HUGE. I had never seen the amount of bugs in this apartment. I also had Slugs in my office every time it rained. Both Hornets nest and bees outside my door. The vent in my office never worked. I only had 1 working vent in my apartment. In my ENTIRE APARTMENT there was only ONE drawer! I had no kitchen drawers, no pantry, no closet, no storage, no linen closet. Where do you honestly expect people to keep their silverware or vacuum or christmas tree? My 2nd maintenance experience when I had just moved in, I had 2 maintenance workers stand in my home and say "Well what do you expect me to do about it?" My oven temp was WAY off, The smoke detector went off every time I cooked. The bathroom had been painted without primer, so command hooks ruined the walls and they charged me for it. My walls literally looked like a blind monkey did the drywall work and they charge me? The vertical blinds broke regularly and I couldn't get maintenance to replace them, so I taped them back and they charged me. Also, they are very shady with their fees. They consistently tell you, dont call them, use the portal. I went to give my notice, and of course, my lease isn't in the portal, there is no way to give notice, I asked and asked. MY LEASE STILL ISN'T IN THE PORTAL!! But yet they charged me because the portal did not work and I could not give notice on the day it was exactly 60 days. They will do anything they can to charge you extra fees. I had to pay $25 a month for door trash service, when the trash service refused to pick it up because I was right there. The trash service refused to pick up my neighbors, who is in a wheelchair. Their ADA compliance is bullshit. There is no way for a wheelchair user to get up the ramp and carry anything. The angle is too high. Every time I contacted the office, the staff, especially the property manager just copped an attitude right out of the gate. Everything was my fault and I was complaining about nothing. I would not recommend my worst enemy to live here. read more

This is the worst apartment ever. I planned to keep the apartment throughout my deployment , but the amount of dead bugs I had to clean EVERYDAY changed my mind. I only lasted 4 months living here and 2 of those months I was away on military orders. The exterminator came 3 times throughout my time living here , but still the bugs would get in. I also encountered a mouse running into the apartment. Below I have attached a picture of how my apartment looked after just a month of me being gone. Those spots are all bugs .Also plan on paying almost $100 plus on your rent because of the fees. The complex also locks you out of the portal where you pay the day you move out. Very inconvenient when you're leaving for a deployment that you informed them of 4 months ago when you tried to break the lease initially. It's 2024 why not keep the portal open at least a day to pay the final fees electronically. This is the only apartment I've ever had this happen with. This place is gross , the front desk pretends to care , and just not worth it. Take your money and run. read more

See all

Lived here not even for a full year because I lost my job but these people are scammers. My unit had broken utilities they never fixed no matter how many requests I sent in. Also they kept my security deposit. Yup they took $3,800 from me and wont budge even after I contacted my lawyer. the only way you can work with these lousy sorry excuses of humans is through force. read more

Terrible customer service, Office workers that lie and obscure the truth. The maintenance doesn't get completed and they will gaslit you and say that they did. They don't communicate well and are slow when messaged about time-sensitive things like my fridge not working or the AC being 20+ years old and breaking down, but will send an eviction notice ONE DAY after I miss rent. The water cooler in the carpeted closet doesn't have water retention and I've mentioned this to the maintenance before but it doesn't bother them. They are harassing in nature, I had people over at my house and they seemingly spent all day across from my unit looking into it, they are just weird. I've tried everything in my power to get them to fix these issues, but they will lie about what they did and have the office workers back them up. Under NO circumstances should anyone live that The Amber At Greenbrier is owned and managed by Bonaventure. They are overpriced, do poor/no maintenance, are predatory, and lie. read more

ROACH INFESTATION NOTICE sent to the leasing office April 4, 2023: "Prior contact has been made at least twice about roaches, but I believe no more than 3 times since August 2021. After seeing roaches here and there (maybe 3 per month if I hadn't sprayed the insect killer that I bought), I felt like I was beginning to see them way too frequently so I started documenting when I saw them by taking pictures or videos starting on March 10, 2023. At that point, I had killed AT LEAST one every single day for about a week. Some of them got documented and others just got killed and flushed down the toilet immediately out of frustration. In response to this went to the leasing office on Monday March 20, 2023 as soon as I could on the same day notified the property management group of this infestation speaking to Mr. Lavoe and I was placed on a list of apartments to be sprayed by a pest control technician contracted BY BONAVENTURE PROPERTY MANAGEMENT the following day On March 21 1:39 a.m. I walked in my apartment and go in my bedroom and I felt something crawl across my foot....you guessed it, a roach....obviously I kicked it off, but before I could kill it, I looked up and saw ANOTHER ONE crawling ON MY BED. The second one got killed and documented at 1:57 a.m. after I finally found it. 2:15 a.m. I go into the kitchen and there's another crawling on the ceiling that I chased and killed. 2:27 a.m. there's another crawling on the wall in the kitchen that I had to chase and kill. 8:54 p.m. I walked in my apartment and there's on crawling on the frame of my bedroom door. I turn to go grab a shoe and there's another crawling in the cutout space over the dryer that I wasn't able to kill. March 22 9:32 a.m. AS SOON AS I WAKE UP.....before I can even open my bedroom door to use the bathroom, I almost stepped on one and to kill that one. 10:22 a.m. I go in the living room and find two more dead and pick those up. 10:24 a.m. I looked behind the blinds on the sliding glass door and counted NINE MORE. Now incase you weren't keeping count, thats 18 in less than 48 hours....EIGHTEEN...9+9...6x3 in LESS THAN FORTY EIGHT HOURS I placed every single one (THAT I COULD FIND and hadn't flushed already) in a jar and went to leasing office. Later I had my meeting in which I brought the jar filled with roaches back in and sat it on the desk so the property manager could see for herself exactly how serious the circumstances were and proceeded with my formal in-person complaint. They asked me for a 14 day grace period seeing how I had just brought this to their attention which I assume would have been requested based on VIRGINIA CODE SECTION 55.1-1244.1 as referenced in my lease and was told the same company would be scheduled to spray around my apartment for the following two weeks. Everything I've stated here was said directly to the face of management in our face-to-face and since this conversation, I have continued to be frustrated and forced to scan my apartment upon entering or waking up for roaches. These ARE NOT the living conditions that I agreed to in my lease while being asked to pay $1700+ per month and no employee under Bonaventure Property Management would find them to be suitable for themselves and if I'm wrong about that, send me the address so we can switch places. Since the start of me documenting these issues, I have compiled an entire photo album of photos as evidence (again, not including the ones that got flushed immediately). Nothing about this is acceptable and I will not stand for it. With all of this being said the city of Chesapeake will be notified of my living conditions at my earliest convenience today, April 4, 2023. Also the common public will be notified how I see fit and any other parties that can fix the problem Bonaventure has refused to will be contacted." Currently April 10, 2023 and since this email literally nothing has changed. I literally just killed two more before I could even press send on this review. You've been warned... read more

See all

Probably the worst Experience I have had with an apartment complex. The only saving grace has been their maintenance department who has always been super friendly, helpful and professional & the new hire Jasmine who helped us with our move out process instead of giving us the run around. 1.It took them an extra 2 weeks for them to process our application. We were proactive in contacting them about what was needed. Gave them all the information we had. On the offices side they kept inputting the wrong email even though we gave them the correct one. This lead to the stall in work and income verification. Then unprofessionally tried to blame us for their mistakes. This lead us to having to stay in hotel rooms for far longer than expected and spending all the extra money we did have for deposit and being able to comfortably live our lives on top of having to pay 200 just to go through the hassle we needed a place fast so we just dealt with it. 2. The whole application process was the most complicated and convoluted I have ever done. I've never had to jump through so many hoops to get it done. First 200 dollars is insane just to try and be approved. Then not only do they require check stubs but also the email to you HR/Payroll department which, read above didn't go so well. Would have been easier for them to take the extra step and just call if they couldn't get an email. I get there is typical procedure. As many places I've lived I've never had so much trouble getting approved. Typically in one day and within the next day or two signing the lease and moving in. This ended up being a two almost three week process. 3. The apartments are decent but expensive. It's clear why all their leases are for such long periods of time. No one wants to stay and it's overly expensive to do so. Especially after all the fee's are added up. Me and my SO travel so much for our work we basically pay extra for water we don't use and a trash valet fee's that we don't even get to benefit from. 4. The first apartment they tried to put us in was absolutely disgusting and trashed. Roaches everywhere. Fridge, cabinets, out in the open. The fridge itself was nasty like it had never been cleaned out from the previous tenants. The bath tub caulking had not been replaced with open spaces for water to get in behind the wall and hardware, What had still in needed to be replaced. The washer and drier was just as nasty but videos can't be posted. They barely worked anyways. So our first move in after all the complications and frustration was one they didn't even bother to check and make sure was suitable for the premium rent prices being charged. We ended up just deciding to upgrade to the two bedroom because it was what was available and livable. 5. They basically wouldn't make any budge or work with us on moving out because we ended up getting another transfer for work. Basically wanted 6 months worth of rent to move out. Yea I get it is typical but, it just shows that the strategy is create a situation where they won't work with you and we will try and make it a hell to just move on with life. If it were possible to give negative star reviews I would this was not a good experience for living in Virginia. For a premium apartment complex the whole process was a mess and not worth the almost mortgage level rent you have to pay to just live there. No apology or offer of compensation for not only wasting our time & money, but for also trying to rush us into an unsanitary unfinished apartment. Their only response being well we did you a favor by pro-rating the rent. I wish there was a way to post videos as well. read more

See all

Absolute garbage place to live. Make me clean the apartment but still Harte me for them cleaning the apartment. The staff is slow and unresponsive. The maintenance team is rude and bad at their job. They gave me incorrect information multiple time and I had to tell them to just leave and I fix the issues myself. Don't move here, also they increased rent from 1.8K to 2.1k but no increased amenities or even just other basic services like grad cutting and maintaining the common area between apartments. read more

HORRIBLE CUSTOMER SERVICE. Never even got to move in. I was charged for electricity i never used & never even signed a lease. This all happened in June 22. It is now DECEMBER 29 almost 2023! I still have not received my refund. The check was supposedly mailed 3 times & I did not receive it. Still haven't. NO ONE MOVE HERE BON-ADVENTURE IS A HORRIBLE PROPERTY MANGER. To make matters worse they people answering the phones who can't do anything for you except leave a message for a call back that you'll never receive either. WOULD NOT RECOMMEND. It looks very nice but this is the epitome of the phrase "looks can be deceiving." ABSOLUTELY WOULD NOT RECOMMEND. read more

Looks like this place has a history of refunding issues. I was advised I would be refunded my application fee of 99 dollars and I clearly discussed with the rental office the correct address to sent it too. They sent it to the wrong address. I contacted them and gave them a new address to send it to. To this day I have still not received the check. I contacted them again and was advised by Molly "We had already sent one out to a different address. We will not be issuing another check to a new address. I'm sorry for any inconvenience this may cause you. " So because I never received the check they are basically saying well we sent it, your tough luck that you didn't receive it. How can someone treat another person like this. read more

Forget about getting things fixed, getting your deposit back, or getting a parking spot. My opinion...do not rent here.

I have lived at The Amber for about 4 months now, and I want to WARN everyone that might be looking at this complex to please AVOID THIS PLACE like the plague, because that is what it is. It is PLAGUED with palmetto "water bugs". I have had the pest control come twice and it has not helped the issue. I keep my drains plugged and covered DAY and NIGHT and still I find a bug in my apartment at least 3x weekly. I have gone to the office but they do not seem to care about helping or coming up with a better solution. I don't care if this place is "in a woody area" this is NOT NORMAL so do not live here if you can help it. I cannot wait until my lease is up and might just see if I can sublet because it makes me hate living here. I feel like i'm living with bugs, I walk around my apartment in SHOES. I can't wash the floors as often as I want because IT will just wash away the pest control spray.... UGH i'm venting but yea this place SUCKS. read more

I had to tone down my review. Here are the facts. - Cars and buildings were paintballed on night one. - Cars were paintballed and tires were slashed on night two. - Over eighty cars had their tires slashed on night three. Security should have been hired after the first night of vandalism, but how did you not do so after the second night? - I installed cameras on my neighbor's balcony to watch over the parking lot. The office threatened my neighbor with eviction because they didn't like the wires leading to the cameras. The did not call. They did not knock on the door. They posted a threat to evict on the door. If they don't like the looks of the wires, maybe they should clean the paintball off the building which has been there for a month, maybe rake the leaves, or remove the used oven from the dumpster area that has been tagged with graffiti. - A threat to tow was posted on my year 2020 vehicle for an expired inspection. The tags are current and I have a resident permit. When I called the office, the young woman told me they have no control over it and that the tow truck company is responsible. In what other situation would you not be responsible for what a company you hire does? Also, I have been parking next to a vehicle for months that has a broken windshield, bumper dragging the ground, a missing wheel, and obviously doesn't even run. - This place will nickel and dime you for things like air filters, but will not just give them to you. They need to come into your apartment during the hours that most people work a full time job. - This place supposedly doesn't allow pit bull breeds, nor do they allow more than two dogs, but one of their employees lives there with three pit bulls. I don't care about pit bulls. Just don't be a hypocrite. read more

The Amber at Greenbrier - Paintball that has been on the building for over a month, as well as unraked leaves. - Apartments Near Me - Chesapeake, Virginia

Do not rent here! I just moved out recently and it is not worth the stress nor the money out of your pockets. For a luxury apartment that charges well above luxury prices it's the slums at best. I had nothing but problems for over a year of living there, from my apartment getting paint balled twice , to my cars tires slashed with little to no response from the apartment itself to neighbors getting away with throwing raging parties and leaving their dogs on the balconies in 90degree heat for days at a time. I know I'll get the contact me please response but just know they aren't going to fix it anytime soon because your money in their pockets is the only thing that matters. read more

Staff employees (including the manager) are very unprofessional. They charged me for a ceiling fan replacement on my move out statement when i was never given one to begin with. When they realized they never gave me one, they charged me for damaging ceiling fan wires . They are so money hungry. Do not move here. They also had a massive issue with car tires getting sliced in multiple parts of the complex. read more

Horrible staff. They make you pay extremely high prices to move out even though you are not actually living there. STAY AWAY!!!!!

DO NOT move here if you want your things fixed. I have been living here for almost a month & I was told to turn in an inspection by August 11th. It's almost fucking SEPTEMBER. My wife has called multiple times & they don't even have answers for her. Molly McGee this bitch told me she was going to make my stay welcoming- she has failed. All of them in the leasing officer are LIARS. they don't communicate & if you are thinking abt moving to this shit- DONT. they don't pay for ANYTHING! it's expensive for no damn reason. if you want to be disappointed then go ahead & live here. if i had enough money to break this lease- i definitely would. I have even emailed the office multiple times & Nothing. HORRIBLE COMMUNICATION & HORRIBLE SERVICE. DO NOT WASTE YOUR MONEY. read more

One star is one to many, this has been the nastiest and worst place I've moved into in 22 years. Maintenance lies saying things are done when they aren't. I have water damage in two areas of the apartment that have been refused to be fix. I have to take them to court due to negligence of proper maintenance. I'd recommend Portsmouth before I recommend you here. read more

Susan the prop manager really bent over backwards my sister and I. We are truly grateful! They really accommodate you here at the Amber! Go see Susan read more

This apartment was mentally draining.. there is so much I can say..but I'm going to only cover the major issues... Well first of all, the day of me moving in the apartment was damaged. Please look at the pictures. It was so bad that I could have potentially sue them because they did not sanitize or fix the apartment during covid... I had to cry my way and threaten to take legal Action to get a few things fixed...the complex truly deceived me. One side of the complex is updated and the other side is not... extremely deceitful ..my hallway in the building smelled like cigarettes everyday.. the stairs and walls were filthy.. I ask for maintenance to clean up, but they did not; instead they just put in the system that it was completed. The apartment complex allowed the dumpster to overflow and there wasn't enough parking for residents even though we had decals... sometimes I had to park on the side street near a school which was unsafe for me at night .. the grass was never cut and had so many bald spots ...there were huge pot holes and I had to complain multiple times to get it fix...The managers Susan and Molly were extremely rude to me whenever I had concerns. The people in the office ignored me and rolled their eyes whenever I would come to the office. One night the maintenance knocked on my door midnight without calling while I was sleeping and it scared me... to see a man without uniform standing at my door.. so I said I'm not comfortable until he had some real validation of who he was... so the manager called and explained things. They came in my apartment to fix a leakage from down stairs then left leaving my carpet muddy. There is more that I can complain about but please look at the pictures... they only reason I dealt with this for a year because I had no where to live At the moment of seeing the damages .. I signed the lease before my move in date .. and would have thought the apartment would be ready ...the apartment complex and company is extremely unethical ... after a year I left and I am sooooo blessed to have this beautiful apartment that I am in now. read more

See all

DO NOT MOVE HERE. horrible complex and the tour is very misleading. you can tell right away it's "cheap luxury" it's just the hood with stainless steal appliances. there are atleast $200 worth of hidden fees that they do not mention when it comes to rent. so 1475 is more like 1700 and water and electricity are not included in rent. they charge you twice for water. the stairs are old and creaky and I'm worried they'll wear out and break over time. huge roach infestations in the buildings. our first day moving in we saw an ant infestation and had to contact them multiple times and still we had to handle the problem. They require A two months move out notice and if you do not tell them your decision before 60 days of your lease ending they will charge you for extra time that you will not be able to stay in the apartment. The leasing office does not know much and they do not care about you They only care about how much money they can get from you. This is a very predatory and greedy company I do not recommend at all. read more

We hate our apartment. The paint job is crap. The carpet stinks. The lady in the office named Molly is the worst, the others don't care but she is by far the worst. The maintenance guys are nice and seem to care about their jobs. There is rarely any parking sometimes we have to park on the street. They also would not give our child a key so she could enter the apartment after school. She's not a baby, she's 13. I hate this place and cannot wait for our lease to be up. For almost $1600 a month this place is a dump. read more

Asheka Gayle is the best!! She worked really hard for me to get my second apartment! Not only my second apartment, but my first apartment as well! She's a hard worker and she gets the job done. I always tell my friends about her when they're apartment hunting!! read more

They advertise this complex as a luxury apartment complex and have the prices to support that. I am six months into living here and just wondering which part is luxury? Excessive fees? the failure of the office staff to return any type of correspondence? Is it my air handler that was so packed full of dirt and lint it couldn't move air? The cobwebs and dirt on the staircase and outside of the building? the pool that was closed nearly everyday? just wondering when the luxury part is going to start... read more

If I could give this place zero stars I would. Customer service is horrendous, they're constantly shutting off our water and power randomly? I don't understand? Things may look nice on the outside but this place is disgusting on the inside. Please, save yourself the time and money and go to ANY other apartment complex in Chesapeake. Do NOT go to this terrible place. Also another thing to add to this disaster is that there's NO parking. They actually thought it would be a smart idea to get rid of a parking lot and build 6 more apartment complexes!! If you don't get home before 6 o'clock then good luck parking on the side of the road (where I have received parking tickets but where else can I park?) I can full heartedly say I despise this place and can't wait until the day I move out. read more

Let me preface this by saying I pride myself on not being a Karen- but this review is going to be full blown Karen-like to make sure people aren't stupid enough to sign a lease with this place. First of all- check out the photos of what this place REALLY looks like and compare it to the website. I cried and was scared when we rolled up after signing a lease. The staff are essentially worthless and are milking the COVID crisis for all that it's worth to avoid helping tenants. Someone will answer the phone, act like they are taking your info, and you'll never get a call back. Pro tip- do this around 23 times and you may get an actual human to speak with. The apartment reeks of cigarette, so if you're into lung cancer, go for it. My oven was legit from 1942 with no handle and I had to beg for another one. The toilet had someone else's piss on it when I first walked in. The first night we slept there we heard a hissing noise and discovered the hot water heater hose had a hole in it and was shooting water everywhere. We've tried to address the leaking, nasty mess of an air filter (see pics) multiple times without luck. Over the course of the 3 months we lived here they turned off our water around 10 times, for hours at a time- sometimes all day. Let me remind everyone that we are in the middle of a global pandemic and are working from home. I had to leave and find random restrooms at gas stations and grocery stores. No worries- they gave us instructions on filling the bathtub and how to make homemade hand sanitizer.... once okay- 10 times, are you kidding? Had a note on my door that we would need to take everything out of the cabinets and be prepared to leave from 9-4:00 pm for bug treatment... on a weekday... while working from home... with a cat.... one day notice or be subjected to a fine. Office was no help and extremely rude via email when I tried to explain this was imposible given the circumstances. And the cherry on top... I came back to clean my apartment after moving out to find all of my lights on, air on full blast, and cabinets open... still not resolved... still paying that electric bill... still a tenant, and they think it's okay to go through my things? And leave lights on for days? So. I leave you with this. If you are still dumb enough to lease here, it's on you. I've given you all I have to convince you to stay away. read more

See all

I've only lived at The Amber for a couple months now, but I've had zero issues with my apartment. Everything was great when I moved in and nothing has been wrong and I haven't had any issues since! I have never had to park more than a five second walk from my doorstep and my visitors haven't had any issues finding any parking either. The office staff is always friendly and nice as is maintenance. I have recommended both friends and strangers to move in here at The Amber as I absolutely love living here!!! read more

When I originally moved here the staff was wonderful and I loved my apartment. However, in the 4 years that I lived there they staff was replaced and is TERRIBLE. I have never dealt with a more unprofessional leasing office in my life. They lied on numerous occasions as well as hung up on me when I called to share my grievances. The move out process has been ridiculous. They forced us to move out 3 days early due to their own mistakes in leasing our unit too soon and have yet to refund the money overpaid as well as tried to double charge for that time. Over the course of 4 years we went 2 8 week periods of time without a washing machine as well additional 2 week period of time. Due to incompetent maintenance of the main water line, we also went approximately 10 weeks Monday through Friday during the day with no water on top of the approximately 20 occasions where the water was turned off all day for "maintenance". The entire building also has an infestation of roaches. If you value your money and your sanity, stay far away from this apartment complex and their terrible staff. Side note- the maintenance staff was great and always very professional. read more

I wish i could give this place 0 stars. I've only lived here for 4 months, but with a newborn baby and all the issues I've constantly been having, it's just not worth it. Ants, roaches, failing appliances, shotty paint jobs everywhere, stained carpet. The leasing office LIES to get you in. I told them i needed a unit that didn't have pets in it but it was very clear by the pet hair and smell that someone else with pets lived here for recently. My dryer smells like smoke every time it's ran and the maintenance crew talks to you like you're an idiot. Not to mention, they never knock before entering the unit, they just walk in. I regret ever coming to this place, it's truly a NIGHTMARE. read more

NOPE NOPE NOPE. Left a google review as well and they responded so fast saying to contact them. Really funny because i already have emailed them and have yet to get a response... surprise surprise. The office sucks and doesn't know how to do their jobs. They just basically smile and nod whenever you have the rare chance at being able to contact them. Just to sum up our experience with them... tires slashed (80 cars total), nothing done about that, ac broken for a lump sum of about 3 months total, no way to contact the office unless you go there in person or wait till they call you in about 3 days after you first called. Terrible communication from the maintenance team. Lies upon lies upon lies. Never live here. Barely got any of our deposit back even though the place was practically spotless they decided to replace the carpets after making us get it cleaned for move out (specifically by a professional company out of our own pocket). This was a terrible place to live. Unless they change their entire management, never live here, you'd be better off in a cardboard box. read more

I am writing on behalf of the client our organization Giving with A Golden Hand is working with. This is a follow up email. We do understand that the client has now been giving a lease however we are concerned about the continual harassment to the client and her husband regarding late fees that they are occurring due to rent relief payment coming late. They are currently adding fees and our clients are on a fix income. Also, the rent relief stated the check was sent months ago and the complex should have received it so why is the complex still billing them late fees. I see other reviews and I feel the same way that they are adding fees to get extra money and the clients are on a fix income. They are going through so much physically and mentally they just want to live there without harassment from a place they called home for over 16 years. Rent relief is to help the residents who fail behind and this family has so why are you punishing this family for getting help that they needed. Rent relief representatives has stated that the apartment complex is not sending items back that is needed to complete rent relief that is not fair at all for the family. read more

Do not consider very poorly managed. Came 2 hours away for my appointment and no one was here. A complete waste of my time. Would never rent here! read more

I had issues with my last apartment complex. This one by far has been the worse. They lied to me about my move in special DOUBLE CHARGED my husband and I for our application fee. Which was $145.00 xs 2. Then they had the nerve to not reimburse us our money back but they suggested they would put it towards rent ... when we needed that money back. They forgot it was Father's Day which was my move in day and rescheduled my move in day when I needed to move in. Now that we are moved in the apartment was filthy. Zero air flow! Scratches all in the floor. The hallway is literally falling through. All of my appliances are falling apart. It's now been almost a week and I have a dishwasher that's still not fixed with a broken microwave that stopped out of no where. We are paying. Almost 1400 for an apartment that's worthless. There have been multiple replacements of managers and workers here. I strongly advise you to look at other places. This I promise you is not the place to go to. It's been a nightmare my husband is deployed and I'm here with my 6 year old that is externally picky and can't even eat her TV dinners like she wants. They will show you a nice apartment. They did me dirty and didn't let me see the apartment before moving in. The property MANAGER doesn't seem to care either. So please look some where else or you'll end up right on here. -Sierra read more

Wellllllll.....the amber in a great area the heart of greenbrier. great schools close to all shopping. Neighborhood......well my neighbors are very noisey verbally and loud music ive notified leasing office theyve done absolutly nothing but when someone calls them as say my children are loud they call me and ask me to quiet down. so i have to call police to disturbing the peace since they cant do anything about it. Clubhouse.......it was told to me that the clubhouse was open 24hrs such as their similar communities within the bonadventure group....LIES. only the gym is 24hrs. during the business day when the office is open is the only time you can go to the rest of the clubhouse. not really provdind you access to you luxury amenities if you work majority. not only is it only open during business hours but all doors lock ar 4pm whcih is 2-3 hours before the office is closed which means youll have to go downstairs to ask them to open a door for you. very inconvient and non luuxurious. i dont pay 1600 a month to be screened upon going into a room or not having room available when i feel like playing a game of billards. Staff are very non-chelant like when you talk to them they just give an answer and dont really care no real solution. seems like they are just there for a check. sometimes even rude. dont be fooled by their courtrous behavior and manner to get you in the door. after you sign the lease they will turn into the biggest jerk ever especially the maintaince supervisor i believe his name is rob or somehting such a rude snoby jackass. my advice, nice looker but if your looking for a nice luxury neighborhood RUN go elsewhere. nothing ever works fire pit always down, printers always down in business center, and the media room tv never works properly nor does it have an xbox as advertised nor does the surround sound work. it sucks only thing luxury about the amber is the prices. read more

Love living here at The Amber of Greenbrier apartments, because it is so convenient to all shopping and entertainment venues and the front office staff (Susan, Molly & Asheika) are always willing to help. The maintenance issues are usually completed in a day or two, but always taken care of and the staff is always very professional. There are also a lot of walking trails in the area. Can't say enough about this property and location...Highly Recommended!!! read more

The apartments have zero air flow, humidity is a nightmare. If you don't normally get sick, expect to stay that way when you move in. They said the apartment was cleaned prior to our arrival, it was disgusting. Fur, mildew, and grime covered every surface and stuck in corners. The giant bugs were offputting as well. We handled most of those issues but then the door wasn't even sealed when closed, it was uneven. Maintenance was quick at least. The neighbor died and they barely aired out the unit before the family moved in with their small child. You could smell corpse for a week and any time the door was opened. It's close to the scent of the trash which isn't a valet service. Nothing about this place is "luxury" at all. Maintenance goes in and out whenever. Mold was painted over. The leasing office staff is mediocre at best and gets annoyed that you get packages and they have to retrieve them from the package room. They turn the water off at least once every three weeks for maintenance. They also tow your car even if you have the decal. Street parking helps when you're violating whatever they decided to sticker you for but if the parking is full, don't park your car in the lot during daylight hours, they'll definitely tow you. I wouldn't recommend this place at all and will make sure to tell everyone how horrible it is. As an addendum - the towing company they use lies to those they tow and will argue to say they were in the right. Most disgusting business practices by the amber and jacks towing I've ever witnessed. The neighbors warned us after we moved in, I wish we had known sooner. read more